91 comments found.
hello do you have a working demo site for this theme or is it no longer supported and updated?
Hi Davedunn.,
Thanks for contacting us and showing interest in our theme !!
Yes, we have a demo site and it is compatible with the latest version of WordPress. We are updating themes one by one and we will update this theme too.
Thanks!!
hi when I view your demo site it is broken links
does this require wpbakery or can I use default wordpress Gutenberg editor to create knowledge base?
Hi.,
Our theme supports both Gutenberg as well as the WpBakery Page builder plugin. You can use Gutenberg Page builder for new pages, and posts that you are going to use or create.
We have built the theme only with the WpBakery plugin.
The Gutenberg page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”. Only our default page builder will work with dummy pages created with the Import Option.
Thank you, we look forward to helping you!
Very good work, I would like to buy it, but first I have a small question, can users register and publish?
Hi.,
Thank you for contacting us.
Yes., Its Possible.,
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
How does the search feature work? Is it possible to set it to search within both Post and Knowledge Base for results?
So far I can only see Post being searched as possible results to a search query.
Hi.,
Kindly refer to the video : http://recordit.co/qi98WCHsom
Please refer following screenshots for better understanding -
https://prnt.sc/s8jj3y and https://prnt.sc/s8jjhmHello support, I’m trying to find a way to change the logo on the sticky menu. My current logo is blue, however, I’d like the colour of the logo to be white (using another image) when using the sticky menu which has a background colour of black.
Is there anyway to change the colour of the logo on the sticky menu? Thank you for your help.
Hi.,
Dashboard > Appearance > Knowledge Base Options > Layout > Header
Please refer : https://prnt.sc/1xkzofn
Can you please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
Thank you, we look forward to helping you!
Hello Support, my purchase code doesn’t work on your support website when trying to add it. It states the code is invalid.
Hi.,
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
hello, Nice theme! Thank you. Where can i find the page /faqs and how can i edit this page?
Hi.,
Theme Documentation : http://docs.wedesignthemes.com/knowledgebase-theme/
If the issue persists, please open a support ticket and our team will get back to you as soon as possible. DesignThemes Support
Thank you, we look forward to helping you!
Thanks for reply. where can i find exactly the page about /faqs
Hi.,
Please refer : http://recordit.co/ulArmUHNp2
Hello, I couldn’t find the DesignThemes Core Features Plugin in the files I downloaded. Could you lead me where to find them?
Please get into your theme directory at wp-folder > wp-content-> themes -> Kbase -> framework -> plugins > designthemes-core-features.zip
Thanks for your reply, I have found it in wp-content-> themes -> Kbase -> functions -> plugins > designthemes-core-features.zip
Hi.,
Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you
Thank you, we look forward to helping you!
Hello – purchased this theme today. Having a terrible time getting it to work. Everything ends up as a 404 error. I installed all demo content – no luck. Followed documentation. Hosting locally on a synology NAS. Any thoughts? Should I reset WordPress and start over? This is a mess.
Hi.,
Thank you for contacting us.
Theme installation: http://docs.wedesignthemes.com/dt_articles/how-to-install-theme-via-wordpress-dashboard/
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer to the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Theme documentation: http://docs.wedesignthemes.com/knowledgebase-theme/
Pre-Purchase question. Does this allow users to submit a ticket if they cant find the answer?
Hi.,
Thanks for the interest!!
But sorry, we do not have this feature.
Regards., DesignThemes Support.
Doe this theme support elementor and does it feature rtl capability?
Hi.,
Thanks for the interest!!
Sorry, our theme doesn’t support elementor and RTL. If you want, we will customize it for you but we will charge for that. Let us know.
Regards., DesignThemes Support.
Hi, I have purchased your theme and installed it, everything was nice until suddenly the Buddha panel stopped working. I can not change any of the options in it, can not upload images, i can not enable nice scroll, and none of the checkbox switches seem to be working. Any ideas what could cause this?
Hi.,
Please check whether you are using our updated version. If not, Please update our theme and check it out.
Kindly refer this link for how to update the theme
http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme/Also, It seems that your support has expired
Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Please refer : https://support.wedesignthemes.com/knowledge-base/how-to-extendrenew-your-support-period/
Regards., DesignThemes Support.
Hello. I need an intranet that allows users to only view files, does not allow them to download files. I also need the intranet to allow a user to upload documents through a simple interface, not through code. Can that be in your theme?
Hi.,
Thanks for the interest!! but we do not have this type of theme.
Regards., DesignThemes Support.
What is the purpose of a child theme, when you have to delete everything before updating?
Hi.,
Thank you for contacting us.
Child themes are used for when you want to change the main theme code to suit your needs. You create a child theme to do this and copy the theme files, the modify as needed. We provide a starter child theme in the main package, but anything done to a child theme is typically code customizations which is done on the customers side. You can read about them here: https://developer.wordpress.org/themes/advanced-topics/child-themes/#what-is-a-child-theme
Hello,
First of all, we think this theme looks absoluetely fantastic. We are looking for something like this to make a ‘wiki’ site. However, on our site, users should be able to edit the content (where I or other moderators need to approve the content). Is this possible with this theme, if yes, how?
Kind regards, Thomas
Hi.,
Thanks for the interest!!
Sorry, We do not have this feature.
Regards., DesignThemes Support.
Does it have support ticket creation and management system?
Hi.,
Sorry, this feature is not available in our theme.
Regards., DesignThemes Support.
On your home1 demo there is a button half way down that says “submit a ticket” its does nothing when clicked. Is there a ticket system as I am trying to find it.
Cheers
Hi.,
You can contact us in the following ways.
1) Theme forest comment
https://themeforest.net/item/knowledge-base-helpdesk-wordpress-theme/18600587/comments2) Forums Comment (http://support.wedesignthemes.com/forums/)
3) Email contact (support@wedesignthemes.com)
4) Profile Page Contact Form via the right bottom form located @ https://themeforest.net/user/designthemes?#contact
Refer: http://prntscr.com/mkev23
Regards., DesignThemes Support.
Please simply answer here as its only a question about features and I want to leave you a review since I own the theme. Your answer will make all the difference to that review and “not the ticket system” Does the theme have a ticket system?
I appreciate your answer to this.
Cheers
Hi.,
Sorry, we do not have that feature. Please try some third party plugins.
Regards., DesignThemes Support.
Thank you for the honest reply its appreciated
Hi.,
Thanks!! Let us know any other queries.
Regards., DesignThemes Support.
Hello.
Is possible multilingual?
Hi.,
Please refer this link for more info
http://support.wedesignthemes.com/knowledge-base/how-to-translate-the-theme-2/Regards., DesignThemes Support.
Hello, I have a license since 2019 and I would like to know if you have updated all third party plugins like the JScomposer page editor ? thanks
Hi.,
Your support has expired. Please renew your support and get back to us. Please follow the instructions in the below link to renew the support.
http://support.wedesignthemes.com/knowledge-base/how-to-extendrenew-your-support-period/Download updated plugins:
http://docs.wedesignthemes.com/dt_articles/updated-theme-premium-plugins/Please follow the instructions in the below knowledge base link for how to update the plugins.
For Ex : Layer slider
http://support.wedesignthemes.com/knowledge-base/how-to-update-layer-slider-plugins/Video : https://www.youtube.com/watch?v=2vyZrLu7gb8
Thank you, we look forward to helping you!
hello i can’t close the color style screen on the pages
Hi.,
Thank you for contacting us.
Please Navigate to Dashboard > Appearance > KBase Options > General > Style Picker > YES! to show the style picker.
Please refer the screenshot : https://prnt.sc/s74kgw
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
we put an article search, but the results of the articles are how can I put an article search
Hi.,
Thanks for contacting us!!
Please refer following screenshots for better understanding -
https://prnt.sc/s8jj3y and https://prnt.sc/s8jjhmRegards., DesignThemes Support.
thank you I will ask a final question. How can I change the menu logo link
Hi mertdincay.,
Can you please more details about your issue, help us have a better understanding of it by getting back with any screenshot like references to our support team and we will gladly assist you.
Hi.,
Get into wp-content / themes / k-base / functions / register-functions.php and refer this – https://prnt.sc/sbz1km
Please don’t forget to place your worthy ratings 
Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
I wish I could give it 10 stars: D thank you
Hi.,
Thank you for the lovely review posted and for taking the time to share your experience with us.
can we use this as main domain www.mydomain.com and use update it on blogpost like we usually? i think to disable blog feature and just use KB as blog. can we?
