The theme is beautifully designed and I love the way it looks. Very modern, clean, and customizable.
However, since first installing the theme I have experienced a lot of issues.
I would say a more thorough instruction manual may be necessary for those desiring to understand how to setup, customize their theme, and troubleshoot common issues.
On the flip-side the customer support has been excellent, every time I have an issue a member from their team, will go into my site from the backend and make the corrections. Which is wonderful!
The only concern I have with this, is what happens when my support runs out? There could be other issues with the theme in the future after the 6 months of support is finished.
So my rating is high because of the beautiful design and excellent support. But I could not give it 5 stars due to some of the concerns I have.
Author response
Hi.,
We are glad you love our theme and that it suits your needs! Thank you very much for taking the time to review our theme and share this feedback with us!
Best regards!
DesignThemes Support.
The customer support is really great. They are all very patient and quick in general. For me, it took time to get to understand how flexible and adjustable the theme is. However, once I knew it, I recognized the good quality of this theme. The default settings work well.
Author response
Hi yurikon .,
Thank you very much for such valuable feedback with the 5-star rating and appreciation. This kind of good appreciation helps and motivates us to perform well and deliver better service to customers forever.
Best regards!
DesignThemes Support.
Fantastic support - very quick response in the forum.
The theme is very stylish and looks great!
Author response
Hi.,
We are glad you love our theme and that it suits your needs! Thank you very much for taking the time to review our theme and share this inspiring feedback with us!
Best regards!
DesignThemes Support.
Very niceee thank youuu
Author response
Hi.,
We are glad you love our theme and that it suits your needs! Thank you very much for taking the time to review our theme and share this inspiring feedback with us!
Best regards!
DesignThemes Support.
Amazing theme for a knowledgebase and ever BETTER support. Highest possible recommendation!
Author response
Hi.,
Thank you very much for such valuable feedback with the 5-star rating and appreciation. This kind of good appreciation helps and motivates us to perform well and deliver better service to customers forever.
Regards., DesignThemes Support.
The Support is very responsive and replies with an informative answer, I would like to give 5 stars but the theme has minor issues in RTL and importing content, I hope in the next releases those issues are fixed.
I recommend buying this template
Author response
Hi.,
Thank you very much for the rating and taking time to share your feedback.
Sure we will fix these issues in our next update.
If you found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Nice Theme, nice support. Thank you Ramamoorthi!
Author response
Hi.,
Many thanks for the fantastic review and for taking the time to share your experience with us.
Glad that you are satisfied with the theme.
Hope you will purchase more themes from us.
