679 comments found.
Hello i send you a email for support several days ago but no geting answer email from igal@wbit.co.il
Hi,
I got your email and I will reply to you tomorrow. Be patient pls
Thanks
Thanks! i will wait.
Hello,
When I try to import the demo data, nothing imports. I’ve read through the comments and noticed how long it takes for you to respond to customers. I don’t want to waste more time. Since your theme is not user-friendly and does not work as expected, I would like to request a refund.
Hi,
Please send us an email to tf.kutethemes@gmail.com. Our supporters team will guide for you. Ah do not forget to embed the purchase code in the email.
Thanks!
I emailed you but never received any feedback. Could I request a refund, or will the issue be fixed?
Hi,
What is your email? Where did you send pls? Could you send me an email to kutethemes@gmail.com? I will support directly for you.
Thanks for your patience!
just need refund please
What is your email? I have not gotten any emails from you yet
Please update to the new version!
OK sure! please download the latest package and update for your site. Thanks
Please update to the new version. You need to update it to be able to sell, my friend!”\
OK sure
I downloaded it, but it’s still the old version kuteshop.4.2.7.zip, please update the new version to the download site.
Please update the new version to the download site.
Please update the new version to the download site.
OK sure
Hello My costumer are interest to build his website on this demo: https://kuteshop.kutethemes.net/ and before i purchase a license for him i need to know some issue he ask me
The problem is that he want that all categories of his prodfucts will be shown like on screenshot example: https://ibb.co/xK6zN3zW The structure of the theme will be exacly like your theme but somewere on the homepage he will show the product categories on this way – the image is on the circle and under image the name of category 1. Are it possible on this theme 2. Are we can do code costumization by your team for this change and future. please send me your price for 1 hour work and for whole project for 1 section thanks
The version of Ovic plugin is not woriking with my Elementor version 3.30 and my site is broken cos Elementor is not working. How do I fix this issue immediately. I have the version 4.2.7 and the theme is not hinting of any update being available.
Hi
Please submit a ticket. Thanks
On which link?
You can submit a ticket here: https://support.kutethemes.com/support-system
Thanks
I’ve logged in on the link and filled out the ticket information needed except the add category. The 3 items are greyed out and can’t be selected yet the ticket won’t submit without choosing a category. Why??
I sent the ticket and it says “my support has expired” so I should buy new one. I don’t need to buy support to fix an issue which your plugins are causing. How do fix the issue with your plugin so I can get my site running again?
You have a very nasty way of supporting your own theme. Where is the update file and why is it not here for easy update?
Hi,
The Elementor has been changed by the the author. So all of theme will have to be changed following that structure… my themes are too. If you want to update the theme, you can update it and then re-build the homepage,... if you could not do, we can help as an extra job. Thanks for your understanding
“WP reports: ‘Your theme (KuteShop) contains outdated copies of some WooCommerce template files.’ Please update to the latest version of the theme. Thank you!”
Yes, you can download the latest version of the theme to update for your site. Thanks
I downloaded it, but it’s still the old version kuteshop.4.2.7.zip, please update the new version to the download site.
Please update to the latest version of the theme. Thank you!
we bought this theme with our developer account. We are stuck at Update Theme for Elementor 3.19.0 or later issue. Not if we try to apply these changes, elementor isn’t working. while if we rollback to elementor version, it is not working. Moreover we can’t change or import demos but only home01. Now I want to know is it possible to remove the kuteshop theme and plugins and try some other theme and then again upload the latest update, can we get rid of above mentioned issue of elementor 3.19.0 update. 2nd now if I buy support for theme, should I have to buy on this account or have to buy on the same account, which we used to buy theme. Please reply. Thanks
Hi,
You should buy the theme from this account. So you can get a faster reply from us without your developers. And you can download and update the theme regularly. Thanks!
It isn’t the reply of my question dear. I just want to know if i remove the kuteshop theme and helping plugins and try some other theme. then reinstall the kuteshop theme and helping plugins, will it be a fresh install or the previous settings of kuteshop theme will be restored?
It depends on the verion of the theme which you used for your site. If the version is too old, you need to re-build some pages, after setting up
Hello, I have a question. Before I extend my support, I would like to know if it’s possible to link each Brand to an external URL link and not the Brand page. I need that under “Tabs,” “List Brands,” when clicking on the Brand Logo. I just want to know if it’s possible before I continue with this theme. Thanks
Hello, are these comments still supported?
Hi,
Your purchase code was expired from 2017. You need to extend the support service then you can submit a ticket.
Thanks Regards
Yes, I know. I’m not asking a support question. I just want to know if the theme would be able to do what I ask, not HOW to.
Please download the latest version of the theme and update for your site. Thanks!
I’ve paid for this theme since yesterday, I was debited but never got confirmation details, kindly check, fix and send the theme download details.
Hi
You have not bought the theme yet. Pls buy it first then you can download it directly from themeforest. Thanks
I’ve paid for the theme, who do I complain to officially and how?
Where did you buy the theme?
If you bought it, please login with our support system: https://support.kutethemes.com/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Thanks
Please upgrade the interface to ensure compatibility with WooCommerce v9.5.1, as the current interface structure breaks when updating to this version. Thank you!
Hi,
OK let me double check it.
Thanks for your comment. Regard
Hello, can you tell me where I can remove the “Your Cart” icon in the header? I’m using products as an affiliate.
Hi,
Please login with our support system: https://support.kutethemes.com/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
Which plugin should I install instead of Ovic Addon Toolkit?
Hi,
Which issues have you met so far? That plugin is neccessary
P/S: for more detailed, pls submit a ticket, my supporter team will guide for you. Thanks!
Why Add to Cart button is hide on the product page? It is made hidden through CSS.
Moreover, when I add the item to the cart and go to the cart page it is showing empty with the message “Your cart is currently empty.”
Please submit a ticket. Thanks!
does it have stick cart?
Yes!
I couldn’t access the Elementor builder. I realized that the problem is the OVIC Addon toolkit plugin. so, first i update the them then i deleted this plugin. now the main menu not open in the mobile view. what should i do?
Hi,
Many thanks for your order!
Please login with our support system: https://support.kutethemes.com/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
I have the version 4.1.0 and I want to update the theme to the latest version. What should I do for it?
Hi
You can check the changelog file and documentation to see the suggestion.
If you need any other assistance, pls submit a ticket
Thanks
We have purchased a Supershop from you on Prestashop. We were thinking about an update, but I saw that you stopped supporting this platform. Is the eshop better on wordpress or why are you only supporting wordpress now? Thank you for answer.
Hi,
Yes, I stopped supporting the Prestashop themes bcos there is no longer many buyers who want to use them.
You can use the Wordpress/Woocommerce theme to instead of… I can setup the theme for your site for free. Hope that it is OK for you. Thanks!
Elementor Editor v3.21 is not opening; Ovic Addon Toolkit is the responsible plugin. Any solutions?
Hi,
You can download the latest version of theme then update for your site. Pls note that: Elementor has been changed in its Core/Structure, so after updating the theme, you need to re-build the homepage to match with the latest version of Elementor.
If you need some other support, pls submit a ticket. Thanks!
