562 comments found.
Hi there. Is it possible to have a video background from an uploaded video file? I know that WPBakery supports a YouTube video, but I want a video from an uploaded file. Is it possible? Thanks
Hello,
WPBakery supports only Youtube background videos. At this moment uploading a local video as a background is not available.
Hello. Does anyone know where to go for changing the ‘Read More’ text in post grid buttons?
Hello! Thanks for writing in! Please register and open a support ticket: https://keydesign.ticksy.com/. Our support team will gladly help out.
Purchase code in invalid so unable to use theme for over 10 hours
Hello,
Thanks for writing in! You need to enable the cURL module. Open a support ticket with your hosting provider and ask them to do it. If issue persists, please get back to us by opening a support ticket.
Hi, Already opened a ticket with you guys 
Issue is resolved. You can start importing the demo data now.
Sorted asap 
thanks Bogdan!
unable to import the demo it throws internal server error 500
Hello,
Please check with the theme system requirements. If issue persists, please open a support ticket.
Hi! Nice theme! The only thing I miss is the squeeze page (landing page) for example to download e-book. Could you please include extra sample landing page for freebie download to collect emails of visitors? Thanks!
Hi, I am considering to buy. Before I would like to clarify some questions: 1. Is the theme GDPR compliant? 2. is there an option for unlimited colors to change elements on a page i.e. adopto to my corporate identiy? 3. so you say all mayor plugins are running smoothly. Do you know if there will be any problems with the plugins: the event calendar or Stachethemes Event Calendar?
Thanks for your help cheers
Hello,
Thanks for your interest in our theme.
1. You need to install a separate plugin. There are a few free plugins available with WordPress repository and some premium on CodeCanyon. We will ensure compatibility with these plugins if you open a support ticket.
2. Yes, there are plenty of options and you can change the colors on element level. We can also assist if you run into any issues.
3. We haven’t tested the Event Calendar plugins but our support team will gladly help out and fix any compatibility issues.
Hi, I unable activate the theme to import the demo content. Here is my ticket ID #1859311
Hello,
Issue is resolved. You can start importing the demo content and building your website. If you have any other questions, feel free to open a new support ticket.
Best regards!
Hi, I really like this theme. I would like to use it for more projects, but its not yet Gutenberg ready. Is it okay to update to WP 5.0.3 with the classic editor and is there going to be a new update? Thank you.
Hello!
The new theme update should ensure compatibility with WordPress 5.0. I recommend updating the theme and WPBakery Page Builder to latest version. Please check with the theme docs on how to easily update the theme.
Hi! If i buy theme, i can translate on russian language? Thanks
Hello,
Yes, you can use Loco Translate or Polylang to translate your website.
Hi, I would like to use your theme for a crowdfunding site. I can only see the landingpage of your crowdfunding demo. Can I see the dashboard and other parts of your crowdfunding demo, please? Thank you.
Hello,
You can check out the Theme Options panel with the theme docs.
Our support dropped some days ago, but we’ve found a bug and would like you to ask for a fix
I’ve found some unexpected behaviour on the blog pages (I’ve not checked other areas yet). As you can see in the attachment, the page is loaded twice as regular document ad text/html, which cant be displayed So, the wordpress instance is started twice for each pageload. I’ve found the problem while debugging a feature with xdebug, which has been always started twice.
You can find this problem on your demo page: https://www.leadengine-wp.com/blog/?template=blog-detailed-grid&blog-fullwidth&blog-title-center
You can see the behaviour in this screenshot: https://www.dropbox.com/s/scoltdfrpx021j0/bug-leadengine-theme.png?dl=0
Kind regards
Hello,
Thanks for writing in! I have forwarded your message to our dev team. We will have this fixed with the next theme update. Kindly bear with us.
Is there an HTML version of the template? I don’t like using WordPress anymore and would gladly pay for an HTML version of this theme.
Hello,
Sorry, the HTML version is not available for this theme.
Hello I would like to know before buying this template is RTL for arabic supported ?
Hello,
Thanks for writing in! Unfortunately, RTL is not supported.
Hello,
Question 1: I have a company that does three different businesses which will be represented in 3 different SUB-DOMAINS. I decided to have 1 main domain which will be the intro page to the 3 businesses and upon clicking on any of the 3 links the visitor will go to one of the 3 subdomains. Each subdomains is different style of the main theme. Is it possible with a single license since my 3 businesses are under subdomains?
Question 2: If for initial design purpose and development stage, I work under a single domain and once completed can I shift the entire project to the final domain? Will it affect my license in anyway?
Thank you.
Hello,
Thanks for writing in!
Question 1: Yes. You can safely use 1 license for all your subdomain websites. Question 2: Make sure to delete the theme on the dev website after you move your website.
Hey! I like your themes https://www.leadengine-wp.com/bbpress/forums/
but i have question: I have different clients, and I want to create sections on the forum, and give certain access rights for each client
1 client – 1 section to communicate with them only in their section. Other projects clients do not have to see, only client. Is it possible in your topic – to issue access with different rights for certain sections and headings?
Hello,
Restricting access to certain user groups is not implemented yet with bbPress. You need to install a separate plugin or code this feature yourself. You can try searching for membership based plugins with WordPress repository or on CodeCanyon.
Best regards!
Hi I have two questions I need help with please. 1: how do i have the sticky header show by default, because i like having the white bar show on top by default. 2: how do I remove the sticky navigation in the middle of the website on the main demo.
Hello,
Please make sure you have the latest version installed – v1.7.1
1. Head to Dashboard > LeadEngine > Theme Options > Header > Topbar > enable the “Sticky topbar” option.
2. You can disable the sticky effect by adding the following CSS code with the theme custom style area:
.feature-sections-wrapper .feature-sections-tabs { position: relative; top; 0; }
If you have any other questions, please register and open a support ticket.
Thank you!
Hi, Please help me with my ticket. I asked over 3 days ago
Sorry for the late reply. Please check with your opened ticket.
Is there a changelog to review when updates are pushed to see what has been updated or changed?
Hello,
You can check out the theme changes on the theme main landing page. Scroll down at the bottom of the page until you reach the Changelog section.
Please advise why my header images are disappearing under the main header sections on mobile? You can see this if you compare https://www.jacquelinerooney.com/about-me/ on desktop and mobile.
Please redirect all technical questions to our support forums: https://keydesign.ticksy.com/
Thank you!
Ticket submitted
hi, how can i remove the cart icon on mobile. It’s removed on the desktop, but still shows up on the mobile site
Hello,
Please make sure you are using the latest theme version – this issue has been fixed with a previous theme update. If issue persists, please register and open a support ticket: https://keydesign.ticksy.com/
Thank you!
How long until it’s ready for WP5? We can’t seem to edit any pages anymore because of it.
Hello,
You need to install and activate the Classic Editor. Then you can use the Backend and Frontend WPBakery editor. If issue persists, please open a a support ticket: https://keydesign.ticksy.com/
