A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Save time and focus on building your website.

Before submitting a support request

• Make sure you are running the latest theme version and included plugins.
• If you are experiencing any issues, a good way to determine what’s causing them is by disabling the 3rd party plugins and test. If the issue is resolved, enable the plugins one by one until you find the problematic one(s).
• Check out the theme online documentation for the answer to your question.
• Check out the theme video tutorials.

Get support

If you can’t find the answer to your question, please use one of the ways listed below to contact us:

1. Submit a ticket (recommended method)

Solve any issue with the help of our experts. The default regular license includes 6 months of free premium support. Our support team will gladly assist and help with anything you need.

Open a support ticket

2. Use the contact form on our author profile page

You will find a contact form at the right bottom section. You must be logged in to send us a message.

Send us a message

3. Use the contact form on our official website

Simply fill out the required fields and submit your request.

Send us a message

Support schedule

We provide support for all our customers on business days Monday – Friday: 10 AM – 6 PM (GMT +2). We usually take around 24 hours to reply to all comments, support tickets, and private messages.

Feature requests

A feature request should be submitted as a ticket. Make sure to select the correct category (“Feature Request”) and complete this form in full with correct information and an explanation of what is being requested. We will inform you of the status of your request in due course.

We use the information to improve our products and services. Your comments, suggestions, and ideas for improvements are very important to us. We appreciate you taking the time to send us this information.

Submit a feature request

Facebook community group

This is the place where you can find an answer to your questions, discuss theme features, share tips about our themes, and much more. This Facebook group is primarily meant for user-to-user discussions.

Join KeyDesign Facebook Community