562 comments found.
Hi, I recently purchased your Etalon theme and I am using the Fitness section for my martial arts school. I am having an issue editing the home page. The current theme already has a pre-placed design on it which is great, but I can’t edit the theme. I can edit every other page but the home page. I tried creating a new home page. I tried, creating a new page, then adding text and images for that, and nothing works. When I go to customs and select homepage settings, it only works with the pre-designed page that comes with the theme. Can you help, please?
Hello,
For technical support please register and open a support ticket: https://keydesign.ticksy.com/
Our team will gladly help with anything you’re having trouble with.
Do you have the template for documentation or guide or for a developer to blog and share their codes? do you have that type of WordPress template? I’m planning to buy this template from you. Also, If I have another website how is the licensing arrangement? is it the license is per domain name? thanks
Hello,
Thanks for writing in! You can share your code with others by posting it in an article or single page. If you run into any issues with styling, please open a support ticket and our team will help with that.
Please see the theme docs and learn more about licensing.
is it possible to change demo after having already installed one?
Sorry, I have now seen a previous question. You suggested a rest plugin.
Yes, you can use the Database Reset plugin to start from scratch.
where can I disable the search placed in the topbar? Didn’t see anything in the theme option
Hello,
This option was added with the latest theme version – v1.6. Check with your install and if necessary update the theme. Then head to Dashboard > LeadEngine > Theme Options > Header > Topbar > disable the “Display search bar” option.
If you have any other questions, feel free to register and open a support ticket.
perfect thank you, was running 1.5 and updated to 1.6
Hi,
Report issue:
If using this theme, do not install the plugin named “HTML Editor Syntax Highlighter”, that will make “WPBakery Page Builder” plugin not work.
Issue is tracked here: https://github.com/mukhortov/HESH-WordPress-Plugin/issues/28
The plugin author is currently working on it.
ok~ Thanks ~
Hi! Is there any delay with the support tickets? No answer since 4 days.
Thanks!
Hello,
Sorry for the inconvenience. We are currently reviewing all tickets and we will get back with a reply asap.
Thank you!
Hello, I opened a ticket but I’ll also post here. Question: is there any way to keep the text rotation sections stay longer before the next rotation ? We would like for the layers of text to last 6 seconds each and we have 7 sections. Thanks!
Hello,
Thanks for writing in! I think that 6 seconds is a long waiting time meaning 42 seconds just to read 7 rotating sections. Our support team can help with this customization. Please register and open a support ticket: https://keydesign.ticksy.com/
Hi can you please take a look at ticket : #1710555. I really need help with a logo placement. For some reason, every time i make the logo bigger, it moves downward and it makes everything distorted. I want the logo on the upper left hand side. Please help!! thanks!
HI can you please respond to my ticket. I really appreciate it!!
Hello,
Our support team is currently reviewing your ticket. You will get a reply asap.
Thank you!
Hi Guys,
Can we use normal slider on Banner section instead a video ?
Looking forward to hear from you.
Regards, Kumar
Sure. You can add any slider you want or use revolution slider.
Hi guys! This theme looks so fantastic I think I’m may losing something. Would you help me to decide? I need a theme for a place for events. Because it is a place that rent spaces for cultural and commercial events, I need a calendar to show what’s going on and a description of the scheduled events (the closer I got was coworking themes). I also need a photo gallery, a blog, a second language website (Polylang, Loco Translate, WPML will work with your theme?), an e-commerce (in the future), simple pages with images and text (above and below), and contact forms (for reservation or just a simple message). I’m not sure if you have all this items together in one theme, do you? Or am I free to use whatever I need in my project? How it works? Would you help me?
Hello,
The theme has everything from your list. You can also check out our live preview demos. The only thing missing is a calendar – you will need to install a separate plugin for that. Our support team can help with theme and plugin install if necessary.
Thank you!
Hi, in this template is there a show / hide button to hide the extra text? For example, I have the problem of handling a lot of text in the Testimonials Slider with image or in the Reviews carousel. Is it possible to insert a show more button in these blocks?
Hello,
You can create a new page for the testimonials/reviews where you insert the full text. You can link this page with a button underneath the testimonials carousel.
hey what’s up- great template. this author has included these preset blocks, so importing demo content isn’t even needed. you can if you want, but much more convenient to lay out blocks and design the content and order your way.
1 question to the authors- video backgrounds using youtube only? it’s coming out blurry on some machines. I would like the option to force HD and also have a static image display while stream loads and also serve as backup for mobile.
Hi, I just bought this theme and put in a ticket. Can you please check out ticket : PRIVATE TICKET #1704566. I would like help installing the SEO Demo. Can you please respond as soon as you can. Thx a lot!! 
Hello,
Thanks for writing in! You should receive an answer to your ticket asap.
Hi, the person who responded to the ticket instructed me on how to upload it. However, can you please help me install the seo demo please ( i asked whether you could before i bought the theme). Thank you for your help!! I appreciate it
Importing the demo content is super easy. Simply follow the steps presented in the theme docs.
Hello, i want to add features to the pricing list but it always shows a checkmark. Is it possible to change the checkmark icon i.e. with an (x) so that it shows that this feature is not included in the price? Thanks!
Hi there,
Unfortunately this is not possible with the current element settings. We will add this feature with the next theme update.
Possible to work with Font Awesome Icons in Icon Boxes?
Hi there,
Yes, it’s possible but we need to make a few changes to that element. Please open a support ticket and our team will help out: https://keydesign.ticksy.com/
Hi KeyDesign,
My name is Kax Miller and i’m web developer having experience of 8+ years – i have done many projects on themeforest – if you need an developer please mail me at kaxmiller@gmail.com – thanks
Hi,
Thanks for writing in! We’ll add you on our list in case we need help from a developer.
Best regards!
thank you for your respone 
Will this theme ever be updated to become high resolution?
Hello,
Thanks for your interest in our theme! We need to add support for Retina images. This feature is still in the works. Check with the theme changelog for new updates.
I have to ask a question before buying. Can the logo be centered? Sorry the stupid question but I saw all the available demos and the logo is always on the left. Can It easily be centered? Thank you
Hello,
Thanks for your interest in our theme! You can simply center the logo by using the following CSS code:
@media (min-width:960px) {
#logo { float: none; text-align: center; }
#logo .logo { float: none; }
.navbar-default { float: none !important; max-width: 800px; margin: 0 auto; }
}
Our support team will also gladly help out with any questions.
Thank you. I purchased your script and used the code. The logo is now centered but the menu has dropped below the logo. I would like to keep it aligned with the logo. Is it possible? Thank you
moreover the code does not solve the centralization in the mobile version. the logo remains on the left in the mobile tempalte.
Please register and open a support ticket: https://keydesign.ticksy.com/ We will help with the navigation custom changes.
ok, I did it yesterday. thank you
We will get back to you asap. Thanks!
Hello, in revolution slider I change wording and made it larger and now it aligns left only… even though I have text set to align center… when I put in align right it still always aligns left… thoughts?
Hello,
Please check with the slider official docs: https://www.themepunch.com/faq/can-find-text-align-option/ https://www.themepunch.com/revslider-doc/layer-styles-positioning/If issue persists, please register and open a support ticket: https://keydesign.ticksy.com/
