Discussion on Lounge - Clean Elegant WordPress Theme

Discussion on Lounge - Clean Elegant WordPress Theme

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4.44 (187 ratings) 4.44 stars
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700 comments found.

Hi. I renewed my license but can not add support questions due to error message: “code not valid”. Here is my question:

​Hi,

I have tried several different contact forms, including contact form 7 and jetpacks contact form, but emails are not arriving when the forms are being sent in. I have troubleshooted but can not find the reason. Could you have a look please? Thank you.

Website: http://hvaskaltil.no

Hello,

First ask your hosting service does your mail server is enabled for your site? If no they need to enable mail server and you fill fix this problem.

Also, make sure that mail form is configured propperly http://contactform7.com/setting-up-mail/ , and in case that you continue to have problems, you may consider contacting their support https://wordpress.org/support/plugin/contact-form-7 since they are much more familiar with their own plugin.

Probably due to some connection error you were unable to submit a ticket, so please try again, and submit a private ticket at https://qode.ticksy.com with WordPress admin credentials, and our support will investigate this on your installation.

Qode

Hello,

Is theme compatible with Yoast? Is there still a modification to do in header.php in order to make it work fine?

Thanks in advance. Kind regards.

Hi again,

We are sorry for misunderstanding. Lounge theme is also compatible with Yoast. Only problem may be duplicated tags because of title call from the header.php, but this function was reviewed by the WordPress, and it is no longer outdated, so even if Yoast plugin show you the message about title tag, note that this is not the issue anymore.

Qode

Thanks for this answer. I was wondering why Yoast showed the message about wrong title tags with almost all themes I used.

You’re welcome,

If you have any other questions, just let us know and we’ll be happy to reply.

Qode

Hi, my support expired, but I’m experiencing a compatibility issue, I hope you can help. At the following url many events should be showing but they does not. I updated the theme, deactivated all the plugins but nothing changed, only switching to one of the defaults WP themes the events are shown. http://www.rotaract2120.com/eventi/​

Thanks in advance.

Kind regards

Hello,

Access page directly, and do no load home page first or any other page. Open link to that page for your first reply for example.

Qode

Hi, I got it.

Thank you so much.

You’re welcome.

Problem with logo on main header: No matter what I do I cannot get the logo to change, it remains the “Lounge” logo. I’ve gone through Qode in the head and footer sections and also made my logo exactly the same dimensions as the lounge logo (152×21). When I upload the .png of my logo the box stays blank. If I click “save” and then preview my site either NO logo appears, or an error-looking box that just has the text “logo” inside of it, but not my actual logo icon.

I cannot see anywhere else on the site to change this, and it’s not working from the QODE section. HELP

Hello,

Please submit a private ticket at https://qode.ticksy.com and provide WordPress and FTP admin credentials in your ticket, and our support will check this on your end.

Qode

Hello, I was wondering how you can nest rows inside each other? I have a 2 column row and in the first column I’d like to place a 3 column row. IS that possible?

Thank you.

Hi again,

Sorry for the miss :( . Inner row cannot be achieved in Lounge theme. Visual Composer or some other page builder is required in order to try to achieve that.

Qode

No worries! Thank you for clearing that up. Visual Composer it is then.

You’re welcome.

Best Regards, Qode

I tried downloading the new version of the theme 1.8.4, but it’s still 1.8.3. What can I do to get 1.8.4?

Hi there,

You are using correct version, but we changed version number according Theme Forest description which wasn’t good, so we just sent another update now, so download it again, and you will have version which will show version 1.8.4. Sorry for the inconveniences.

Qode

For some reason my logo is no longer visible and the content is behind the nav bar. I can’t get it to move down nor can I get the logo to reload although I see it on the back end as it is in the logo section

Hello,

Make sure that you are using latest theme version. Update instructions are available here https://themeforest.net/item/lounge-clean-elegant-wordpress-theme/4616086/support – when you click on show more. If you continue to have problems after that then our support needs to investigate this on your end so please get in touch with them by submitting a ticket at https://qode.ticksy.com/ and provide website link and WordPress admin access in your ticket.

Qode

Is this theme compatible with PHP 7? The reason I ask is because there seems to be some issues with the theme not properly working when upgrading to 7, it’s generating visible error codes on all public pages.

Hello,

Yes, theme is compatible with PHP 7+ If there is any issue on your side, please, submit a ticket on our support forum at https://qode.ticksy.com/ and include your site URL With wp-admin access so our agents could investigate.

best,

Qode

Hello,

I newly purchased your theme, uploaded theme files and tried to activate via Wordpress interface.

After I click the activation button, browser(Chrome + Opera) redirects me “This page is not working.”

Can you help me please?

Kind Regards

Hello there,

Thank you for choosing our theme. Please, reach our support team at https://qode.ticksy.com and include your site URL with wp-admin access and our agent will glady investigate and help you to setup your site within our theme.

Best, Qode

Hello!

I wonder if you guys will update on the lounge theme, mainly because of the revolution slider.

Regards,

Cláudia Braga

Hello there Claudia,

Yes, it will be updated. We cannot provide you with precise date, but we could suggest to reach us here support@qodeinteractive.com and we will gladly provide you with latest version of this plugin.

Best, Qode

Hi, I can not manage to place the logo in its correct position, higher than the current position. I can renew my support right now.

Site: https://www.excelencia.com

Could you helpme to do that? Regards, Hugo

Hello Hugo,

Thank you for writing in.

Please paste this snippet inside Appearance > Customize > Additional CSS

.logo {top: 14% !important;}

Qode

Thanks, but it didnt work.

Hi,

As you can see, the code is working https://www.screencast.com/t/QKVRZVAWfOfa

Please paste this code in above mentioned location and flush browser cache. Also purge cache if you’re using some caching plugin. Thank you.

Qode

Hi,

My client’s support has run out, but would like to report a bug in the latest version. In the contact template I now see html where it was a map before. In contact.php, line 45, html output is escaped when it shouldn’t be.

Thanks

Hi,

Please, reach us here support@qodeinteractive.com and include your website URL with wp-admin access so we could check this closer. Thanks

Qode

Hi, I’m updating my client website from 1.8.4 to 2.0.2 with Lounge Core plugin. But it breaks the layout on the front and I can’t edit the pages in the back (white page).

The current Wp is 5.2.1. The site is working fine (without Gutenberg).

What do you advise? Maybe the solution is updating first to Lounge V2.0?

Never mind, I found the problem because WP send me a message. Rev slider caused a conflict. I deactivated Rev slider plugin and now it’s fine.

Hello,

Glad to hear this has been resolved. But if you need further help, please, let us know.

Best, Qode

Good afternoon I need your help, the page does not let me add any new pluging, whatever the pluging sends me a white screen on the body. could you help me super urgently! Thank you

Hello,

First, we could suggest to check this article https://qode.ticksy.com/article/9442 It should be helpful for that White Screen of death issue since it is most probably related to low resources. For any other assistance you need using our theme, feel free to reach our support team at https://qode.ticksy.com and include your website URL with wp-admin access.



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It is not due to that, it is a problem with the template, I already reviewed everything and I am urged by the help of the creator of the topic, it turns out that I already notice that it is only when I add SEO plugins, I need support .. I already desist all plugins and I installed them again … I already did several things … and just removing the new plugins gives me the link to the page. my page is https://www.pqse.com

Hello,

Please, open a ticket at https://qode.ticksy.com/ and include your wp-admin access so our support agent could check this closer. Thanks



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Hello my site need new version jquery. because my apps dont run very good in this theme : version of jQuery UI – v1.10.2 – 2013-03-14

could it be updated?

Hello,

Thank you for this suggestion. We will add it in our to-do list for the next update and check if everything is working well, then it will be updated.



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I have bought this template.

My download files have no “getting started” guide.

Your company website has many, many other “Getting Started Guides” for the other templates you sell, but none for this template. I have searched at the help portion of your website.

You have sold this template for 7 years.

Where is the “Getting Started Guide” for THIS template…a guide like you provide for all your other templates that have been sold here and at your main site?

P.S.: I have already put a ticket in and apparently you seem intent on ignoring it. I do not want to leave a negative review for such a gorgeous template, but if it is unable to be used without waiting weeks for a response from you for even the most basic issues, then I will be leaving a one-star review and asking for a refund.

Hello,

Thank you for reaching us :)

Please provide us with your request ID, and we will forward it to our support agents for faster response. We are not ignoring your request, note that our usual response time is 24 hours on workdays, and we are handling a lot of tickets at the moment, so please be patient.

Thank you for understanding.



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I cannot upload this theme as I am getting the following error: The uploaded file exceeds the upload_max_filesize directive in php.ini. What so I need to increase the upload_max_filesize to please?

Hi there,

Please check our article on resource requirements that you can set here

As well as you can always try to install the theme through FTP

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.



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Hi, after updating WordPress to version 5.5, I get to critical errors (when switching to another theme, the errrors are gone. Is there un update for these errors?

Regards Christoph

Es wurde eine aktive PHP-Sitzung erkannt Eine PHP-Sitzung wurde durch einen session_start()Funktionsaufruf erzeugt. Dies beeinträchtigt die REST-API und Loopback-Anfragen. Die Sitzung sollte von session_write_close() geschlossen werden, bevor irgendwelche HTTP-Anfragen erfolgen.

Die REST-API hat einen Fehler gefunden Die REST-API ist eine Möglichkeit, wie WordPress und andere Anwendungen mit dem Server kommunizieren. Ein Beispiel ist der Bildschirm des Block-Editors, der darauf aufbaut, deine Beiträge und Seiten anzuzeigen und zu speichern.

Die REST-API-Anfrage ist aufgrund eines Fehlers fehlgeschlagen. Fehler: cURL error 28: Operation timed out after 10000 milliseconds with 0 bytes received (http_request_failed)

Hi there,

Could you please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will check this on your end.



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hamas

hamas Purchased

Which files of the theme have been updated with the newest update that it is working with Wordpress 5.5?

Hi there,

Best practice would be to download the latest version of the theme and compare it to your own. A lot of things has been changed as we have updated the theme for compatibility with the latest WordPress version, and if you are going to update the theme we can also suggest you to always make a backup of your theme before doing this.

Thanks for understanding.



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hamas

hamas Purchased

You can’t provide me a list with the modified files?

Hi there,

Please understand that there are a lot of files that has been changed more than 100 so naming all of them here is a bit hard.

As we mentioned you do have access to the files and you can always compare the changes and see which files has been modified.

Thanks for understanding.



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