Hi. I renewed my license but can not add support questions due to error message: “code not valid”. Here is my question:
I have tried several different contact forms, including contact form 7 and jetpacks contact form, but emails are not arriving when the forms are being sent in. I have troubleshooted but can not find the reason. Could you have a look please? Thank you.
First ask your hosting service does your mail server is enabled for your site? If no they need to enable mail server and you fill fix this problem.
Also, make sure that mail form is configured propperly http://contactform7.com/setting-up-mail/ , and in case that you continue to have problems, you may consider contacting their support https://wordpress.org/support/plugin/contact-form-7 since they are much more familiar with their own plugin.
Probably due to some connection error you were unable to submit a ticket, so please try again, and submit a private ticket at https://qode.ticksy.com with WordPress admin credentials, and our support will investigate this on your installation.
Is theme compatible with Yoast? Is there still a modification to do in header.php in order to make it work fine?
Thanks in advance.
Yes, Bridge theme is compatible with Yoast plugin.
Are we not talking about Lounge Theme?
We are sorry for misunderstanding. Lounge theme is also compatible with Yoast. Only problem may be duplicated tags because of title call from the header.php, but this function was reviewed by the WordPress, and it is no longer outdated, so even if Yoast plugin show you the message about title tag, note that this is not the issue anymore.
Thanks for this answer. I was wondering why Yoast showed the message about wrong title tags with almost all themes I used.
If you have any other questions, just let us know and we’ll be happy to reply.
i see there was an update to the theme. How do I update?
Theme update instructions can be found here http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/
Thanks in advance.
Events are showing when home page is loaded first http://screencast.com/t/WNnTRHtHBJI . Try dsiabling theme ajax page transitions and test this again. Page transitions can be turned off from:
1. general options Qode Options > Global options
2. local options (when you edit your pages), note that these settings will overwrite global settings from Qode Options for specific page
3. Also you can turn off page transitions for specific pages by writing page URLs from Qode options > Global options > List of internal URLs loaded without AJAX (separated with comma)
thank you for your quick reply. The “Page transition” option is already set on “No animation”.
Any other suggestion?
Try to contact their support because we are not familiar with the plugin and ask them about that issue, because their plugin is showing the error for some reason http://screencast.com/t/RwHUOzejs
could you let me know what you dit to get that error, please?
Thank you very much for your kind help.
Just open Google Chrome developer tools and load that page and you will see it inside body tag http://screencast.com/t/rMdVss1wgVs
I’m sorry but I can’t replicate what you get as you can see from my screenshot.
Is there anything you do after loading the page?
Access page directly, and do no load home page first or any other page. Open link to that page for your first reply for example.
I got it.
Thank you so much.
Problem with logo on main header: No matter what I do I cannot get the logo to change, it remains the “Lounge” logo. I’ve gone through Qode in the head and footer sections and also made my logo exactly the same dimensions as the lounge logo (152×21). When I upload the .png of my logo the box stays blank. If I click “save” and then preview my site either NO logo appears, or an error-looking box that just has the text “logo” inside of it, but not my actual logo icon.
I cannot see anywhere else on the site to change this, and it’s not working from the QODE section. HELP
Please submit a private ticket at https://qode.ticksy.com and provide WordPress and FTP admin credentials in your ticket, and our support will check this on your end.
Hello, I was wondering how you can nest rows inside each other? I have a 2 column row and in the first column I’d like to place a 3 column row. IS that possible?
Thanks for writing in.
Yes, it’s possible. Simply add row within first column, and set three columns https://www.screencast.com/t/BQ94xDyyXsL .
Thank you for the quick response, however the theme I’m using is Lounge and it doesn’t come with visual composer. I have to use the shortcodes provided with the theme. Is there a way to provide nested rows with the provided shortcodes in Lounge?
Sorry for the miss . Inner row cannot be achieved in Lounge theme. Visual Composer or some other page builder is required in order to try to achieve that.
No worries! Thank you for clearing that up. Visual Composer it is then.
I tried downloading the new version of the theme 1.8.4, but it’s still 1.8.3. What can I do to get 1.8.4?
You are using correct version, but we changed version number according Theme Forest description which wasn’t good, so we just sent another update now, so download it again, and you will have version which will show version 1.8.4. Sorry for the inconveniences.
For some reason my logo is no longer visible and the content is behind the nav bar. I can’t get it to move down nor can I get the logo to reload although I see it on the back end as it is in the logo section
Make sure that you are using latest theme version. Update instructions are available here https://themeforest.net/item/lounge-clean-elegant-wordpress-theme/4616086/support – when you click on show more. If you continue to have problems after that then our support needs to investigate this on your end so please get in touch with them by submitting a ticket at https://qode.ticksy.com/ and provide website link and WordPress admin access in your ticket.
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