703 comments found.
Hi, I’ve updated the topic and I’m getting critical errors. This interferes with the REST API and loopback requests. The session must be closed, I already deactivated all the plugins and the only thing I have left is the update of the theme for this reason I am writing to you, I know that my support has already passed but do you have a solution for the update problem?
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
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Done, I already sent you a help email, I appreciate your attention and I look forward to your quick response.
Hi there,
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Does the theme work with WordPress 6.0.1?
Hello,
Thank you for reaching us!
The compatibility with block-based widgets (added in WordPress 5.8) was included in latest theme update so theme should work correctly on latest version of WordPress.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
Installed, etc, but Import does not import any Pages….
What to do ? I tried to import demo without attachments, but nothing…
Hi there,
Thanks for writing in!
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Which files of the theme have been updated with the newest update that it is working with Wordpress 5.5?
Hi there,
Thanks for writing in! Well, if you update the theme you will get the latest theme that is compatible with the latest WordPress, so for sure the Lounge Core files and additional files of the theme has been edited to meet the requirements.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Can you please send me a list which exact files of the theme have been updated with the version 2.1 of your theme, when we have already installed Version 2.0.3.
Because we have made some modifications at the theme so we couldn’t update all theme files. And I think this is also not necesarry, because only some have been updated.
Hi there,
Best practice would be to download the latest version of the theme and compare it to your own. A lot of things has been changed as we have updated the theme for compatibility with the latest WordPress version, and if you are going to update the theme we can also suggest you to always make a backup of your theme before doing this.
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You can’t provide me a list with the modified files?
Hi there,
Please understand that there are a lot of files that has been changed more than 100 so naming all of them here is a bit hard.
As we mentioned you do have access to the files and you can always compare the changes and see which files has been modified.
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Hi, after updating WordPress to version 5.5, I get to critical errors (when switching to another theme, the errrors are gone. Is there un update for these errors?
Regards Christoph
Es wurde eine aktive PHP-Sitzung erkannt
Eine PHP-Sitzung wurde durch einen session_start()Funktionsaufruf erzeugt. Dies beeinträchtigt die REST-API und Loopback-Anfragen. Die Sitzung sollte von session_write_close() geschlossen werden, bevor irgendwelche HTTP-Anfragen erfolgen.
Die REST-API hat einen Fehler gefunden Die REST-API ist eine Möglichkeit, wie WordPress und andere Anwendungen mit dem Server kommunizieren. Ein Beispiel ist der Bildschirm des Block-Editors, der darauf aufbaut, deine Beiträge und Seiten anzuzeigen und zu speichern.
Die REST-API-Anfrage ist aufgrund eines Fehlers fehlgeschlagen. Fehler: cURL error 28: Operation timed out after 10000 milliseconds with 0 bytes received (http_request_failed)
Hi there,
Could you please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will check this on your end.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I cannot upload this theme as I am getting the following error: The uploaded file exceeds the upload_max_filesize directive in php.ini. What so I need to increase the upload_max_filesize to please?
Hi there,
Please check our article on resource requirements that you can set here
As well as you can always try to install the theme through FTP
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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I have bought this template.
My download files have no “getting started” guide.
Your company website has many, many other “Getting Started Guides” for the other templates you sell, but none for this template. I have searched at the help portion of your website.
You have sold this template for 7 years.
Where is the “Getting Started Guide” for THIS template…a guide like you provide for all your other templates that have been sold here and at your main site?
P.S.: I have already put a ticket in and apparently you seem intent on ignoring it. I do not want to leave a negative review for such a gorgeous template, but if it is unable to be used without waiting weeks for a response from you for even the most basic issues, then I will be leaving a one-star review and asking for a refund.
Hello,
Thank you for reaching us 
Please provide us with your request ID, and we will forward it to our support agents for faster response. We are not ignoring your request, note that our usual response time is 24 hours on workdays, and we are handling a lot of tickets at the moment, so please be patient.
Thank you for understanding.
Support
Video Tutorials
Qode
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Hello my site need new version jquery. because my apps dont run very good in this theme : version of jQuery UI – v1.10.2 – 2013-03-14
could it be updated?
Hello,
Thank you for this suggestion. We will add it in our to-do list for the next update and check if everything is working well, then it will be updated.
Support
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Qode
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Good afternoon I need your help, the page does not let me add any new pluging, whatever the pluging sends me a white screen on the body. could you help me super urgently! Thank you
Hello,
First, we could suggest to check this article https://qode.ticksy.com/article/9442 It should be helpful for that White Screen of death issue since it is most probably related to low resources. For any other assistance you need using our theme, feel free to reach our support team at https://qode.ticksy.com and include your website URL with wp-admin access.
Support
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Qode
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It is not due to that, it is a problem with the template, I already reviewed everything and I am urged by the help of the creator of the topic, it turns out that I already notice that it is only when I add SEO plugins, I need support .. I already desist all plugins and I installed them again … I already did several things … and just removing the new plugins gives me the link to the page. my page is https://www.pqse.com
Hello,
Please, open a ticket at https://qode.ticksy.com/ and include your wp-admin access so our support agent could check this closer. Thanks
Support
Video Tutorials
Qode
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Hi, I’m updating my client website from 1.8.4 to 2.0.2 with Lounge Core plugin. But it breaks the layout on the front and I can’t edit the pages in the back (white page).
The current Wp is 5.2.1. The site is working fine (without Gutenberg).
What do you advise? Maybe the solution is updating first to Lounge V2.0?
Never mind, I found the problem because WP send me a message. Rev slider caused a conflict. I deactivated Rev slider plugin and now it’s fine.
Hello,
Glad to hear this has been resolved. But if you need further help, please, let us know.
Best, Qode
Hi,
My client’s support has run out, but would like to report a bug in the latest version. In the contact template I now see html where it was a map before. In contact.php, line 45, html output is escaped when it shouldn’t be.
Thanks
Hi,
Please, reach us here support@qodeinteractive.com and include your website URL with wp-admin access so we could check this closer. Thanks
Qode
Hi, I can not manage to place the logo in its correct position, higher than the current position. I can renew my support right now.
Site: https://www.excelencia.comCould you helpme to do that? Regards, Hugo
Hello Hugo,
Thank you for writing in.
Please paste this snippet inside Appearance > Customize > Additional CSS
.logo {top: 14% !important;}Qode
Thanks, but it didnt work.
Hi,
As you can see, the code is working https://www.screencast.com/t/QKVRZVAWfOfa
Please paste this code in above mentioned location and flush browser cache. Also purge cache if you’re using some caching plugin. Thank you.
Qode
Hello!
I wonder if you guys will update on the lounge theme, mainly because of the revolution slider.
Regards,
Cláudia Braga
Hello there Claudia,
Yes, it will be updated. We cannot provide you with precise date, but we could suggest to reach us here support@qodeinteractive.com and we will gladly provide you with latest version of this plugin.
Best, Qode
Hello,
I newly purchased your theme, uploaded theme files and tried to activate via Wordpress interface.
After I click the activation button, browser(Chrome + Opera) redirects me “This page is not working.”
Can you help me please?
Kind Regards
Hello there,
Thank you for choosing our theme. Please, reach our support team at https://qode.ticksy.com and include your site URL with wp-admin access and our agent will glady investigate and help you to setup your site within our theme.
Best, Qode
Is this theme compatible with PHP 7? The reason I ask is because there seems to be some issues with the theme not properly working when upgrading to 7, it’s generating visible error codes on all public pages.
Hello,
Yes, theme is compatible with PHP 7+ If there is any issue on your side, please, submit a ticket on our support forum at https://qode.ticksy.com/ and include your site URL With wp-admin access so our agents could investigate.
best,
Qode
For some reason my logo is no longer visible and the content is behind the nav bar. I can’t get it to move down nor can I get the logo to reload although I see it on the back end as it is in the logo section
Hello,
Make sure that you are using latest theme version. Update instructions are available here https://themeforest.net/item/lounge-clean-elegant-wordpress-theme/4616086/support – when you click on show more. If you continue to have problems after that then our support needs to investigate this on your end so please get in touch with them by submitting a ticket at https://qode.ticksy.com/ and provide website link and WordPress admin access in your ticket.
Qode
I tried downloading the new version of the theme 1.8.4, but it’s still 1.8.3. What can I do to get 1.8.4?
Hi there,
You are using correct version, but we changed version number according Theme Forest description which wasn’t good, so we just sent another update now, so download it again, and you will have version which will show version 1.8.4. Sorry for the inconveniences.
Qode
Hello, I was wondering how you can nest rows inside each other? I have a 2 column row and in the first column I’d like to place a 3 column row. IS that possible?
Thank you.
Hello,
Thanks for writing in.
Yes, it’s possible. Simply add row within first column, and set three columns https://www.screencast.com/t/BQ94xDyyXsL .
Qode
Thank you for the quick response, however the theme I’m using is Lounge and it doesn’t come with visual composer. I have to use the shortcodes provided with the theme. Is there a way to provide nested rows with the provided shortcodes in Lounge?
Hi again,
Sorry for the miss 
. Inner row cannot be achieved in Lounge theme. Visual Composer or some other page builder is required in order to try to achieve that.
Qode
No worries! Thank you for clearing that up. Visual Composer it is then.
You’re welcome.
Best Regards, Qode
Problem with logo on main header: No matter what I do I cannot get the logo to change, it remains the “Lounge” logo. I’ve gone through Qode in the head and footer sections and also made my logo exactly the same dimensions as the lounge logo (152×21). When I upload the .png of my logo the box stays blank. If I click “save” and then preview my site either NO logo appears, or an error-looking box that just has the text “logo” inside of it, but not my actual logo icon.
I cannot see anywhere else on the site to change this, and it’s not working from the QODE section. HELP
Hello,
Please submit a private ticket at https://qode.ticksy.com and provide WordPress and FTP admin credentials in your ticket, and our support will check this on your end.
Qode
Thanks in advance.
Kind regards
Hello,
Events are showing when home page is loaded first http://screencast.com/t/WNnTRHtHBJI . Try dsiabling theme ajax page transitions and test this again. Page transitions can be turned off from:
1. general options Qode Options > Global options
2. local options (when you edit your pages), note that these settings will overwrite global settings from Qode Options for specific page
3. Also you can turn off page transitions for specific pages by writing page URLs from Qode options > Global options > List of internal URLs loaded without AJAX (separated with comma)
Qode
Hi, thank you for your quick reply. The “Page transition” option is already set on “No animation”.
Any other suggestion?
Hi again,
Try to contact their support because we are not familiar with the plugin and ask them about that issue, because their plugin is showing the error for some reason http://screencast.com/t/RwHUOzejs
Qode
Hi, could you let me know what you dit to get that error, please?
Thank you very much for your kind help.
Hi again,
Just open Google Chrome developer tools and load that page and you will see it inside body tag http://screencast.com/t/rMdVss1wgVs
Qode
Hi, I’m sorry but I can’t replicate what you get as you can see from my screenshot. Is there anything you do after loading the page?
https://www.dropbox.com/s/gre2iz2d4cyjbru/Schermata%202017-01-09%20alle%2016.02.22.png
Hello,
Access page directly, and do no load home page first or any other page. Open link to that page for your first reply for example.
Qode
Hi, I got it.
Thank you so much.
You’re welcome.
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