125 comments found.
Hello! 
Where can I make the header Logo larger for smartphone or tablet? If I change the size in “Maple Style optins > Header Settings” nothing at the smartphone display happend… Kind regards!
Hi, we have answered your email. Best Regards
Hi, Your support system isn’t working. Can you tell me how to safely add an alt/title to my logo?
I see the code in /inc/headers/ as alt=”<?php esc_html_e(””, “maple”); ?>” title=”<?php esc_html_e(””, “maple”); ?>. However, when the page is rendered, the tags are blank, e.g.
I don’t want to change the parent php files. Please advise! Thakns.
Hi,
The support website should work, i will talk with ticksy. In the meantime please send your questions to this email support@treethemes.com
Best Regards, Paulo
Hi, I see the theme is compatible with Events Calendar (pro). Is this visible in any of the demos? Thanks!
Hi, sorry i don’t have a demo with Events Calendar. I tested it a way a go on a client website and it worked well, so i think it still working i don’t have a PRO license to test it again again, but what you can do is purchase the theme and test it yourself, if it don’t work as expected, i can offer 15 days refund. Best Regards
question below in new thread
Hi, the ticket submission in not working.
I have a problem when inserting a background image in the homepage that also includes the navigation bar. I have installed demo 6 and I am working on the basis of this demo. I have noticed that demo 2 contains what I need. I have tried to solve it through the theme’s own configuration in wordpress but without result. How could I solve this problem?
Thanks
Hi, can you please try again on the support site now?
The ticket submission in not working. I’m having an issue with the button size on the slider. The button font is too small on mobile. I’ve updated the size for mobile view but it still really small on mobile. Please help.
Hi,
Many thanks for your purchase, truly appreciated! I answered your email already.
Best Regards
Hey!
I tried to create a ticket on your support site but it is not working. I always get “Whoopps there was an error”. I tried it many times but it always fails. I have an urgent support request that i do not want to post here publicy. How can i reach out to you?
Thanks
Hi,
I already contacted ticksy support about the issue. In the meantime you can contact me for this email hello@treethemes.net
Best Regards
Will you fix the hyperlink issue when using custom links in menu items? I am still stuck with an old version of your theme. Clicking on menu items has no effect when using custom links.
Hi,
That fix has been released on previous theme updates. You need to download the latest version of the theme from your themeforest account and update theme and plugins. Follow the steps on the theme doc.
Best Regards
I know how to update a theme. Just tried with Version 3 and the issue still exists. Way to replicate, go to menu setting. Create new menu item with custom relative hyperling for exampe /shop Go to website click on the menu item with taht hyperlink. Nothing happens. The correct hyperlink can be seen in the bottom of the browser but no response.
It has something to do with /js/maple.js Replacing that file from an older theme version makes the menu work again.
Hi, i just test add a custom link on the menu and it worked. I’m not sure what’s the issue you talk, but please send me your website link and wp details for this email hello@treethemes.net for that i can take a look. Best Regards
I have just downloaded this theme and tried to submit ticket 6 times now, but says “oops something went wrong” each time.
I want to use Demo 2 as my theme, how do I go about doing so? I used Wordpress installer version, and NOTHING comes up, just a white screen. I paid for a theme, a certain theme I wanted to use. Please help ASAP!
Hi,
Many thanks for your purchase, truly appreciated!
Not sure what’s the problem with the support system, i will contact them.
In the meantime send me a email to hello@treethemes.net, with your website link and wordpress login details, i will be glad to setup the demo for you.
Best Regards
Hello,
Currently I have activated PHP version 7.4, when I want to change to PHP version 8 the web stops working, an error appears that does not allow access to the Home.
Thank you!
Hi,
The theme and plugins are is not ready yet for php 8, you need to maintain 7+ version. Most of the hosting companies still use vs 7+, i think this big major php update will take a while for being applied on the majority of the hosting companies, mine doesn’t have it yet (hostgator)
Best Regards
I am sure that most plugins and themes are already adapted to PHP 8, I manage several websites for different companies with different hosting and all of them allow the new version. I hope you don’t take too long to update the theme, thanks!
There is an issue with CubePortfolio crashing on WP version 5.6 and beyond. It works on 5.5.3. I notice you have an update for a fix after WP version 5.6 but I can’t see if it is related to the crashing on WP version after 5.5.3.
Hi,
You need to update the theme and plugins to latest versions. Download the latest version of the package from your themeforest account and follow the directions on the theme doc.
Best Regards
I have the most recent version (2.9.8) installed and Cubeportfolio conflicts with WP 5.7. I have tested on all previous versions of WP and the last supported WP version is 5.5.3.
You need to update cubeportfolio plugin as well. Latest version is 4.1
There is an error in the revolution slider after the update. Sometimes it is only partially visible. see Printscreen: https://we.tl/t-F06GyOzylb
Hi,
I will update the theme and plugins in the next days. You should receive a email notification from envato when i release it.
Best Regards
Hi, do have an update already?
Hi, no i didn’t updated the theme yet, i’m preparing the new vs 3.0. If you want the latest version of slider revolution, send me an email to hello@treethemes.net i will provide it to you. Best Regards
I’ve been trying to upload the contents.xml file all day. I’ve received multiple errors, and finally contacted hostgator for assistance. After a few hours working with them, I received this message.
*Thank you. Please be on hold Thank you for your patience.. The error logs show error with plugin wpforms-lite The Fatal error: shows that memory has been exhausted due to theme import . Due to this, you will not be able to import the theme via Importer. You will have to contact the theme provider and check for any other method, I suggest you provide them the link https://www.hostgator.com/help/article/php-settings-that-cannot-be-changed to check PHP INI HostGator limits
Can you please help out?
Hi,
Many thanks for your purchase, truly appreciated!
That plugin doesn’t come with the theme, if it’s raising errors, please deactivate it.
Regarding the demo, please post your question on the support website https://treekode.ticksy.com/ and i will help you with the demo import.
Best Regards
I saw now that you already posted on the support website. Please check my answer. Best Regards
Hi again, thanks for a solid theme. Is there a way to infuse custom fonts or are you restricted to Google Fonts? Thanks/M
Hi,
Many thanks for your purchase, truly appreciated! Please post your question on the support website, here the link https://treekode.ticksy.com/
Best Regards
Hy, with the new update custom menu link dont work. Cant be clicked on. This occurs only on the desktop website. Mobile works fine.
Hi,
Sorry for the late reply, but i had on vacations. That error has beens solved on the previous theme update. Make sure you are running the latest version of the theme and plugins.
Best Regards
No worries, I have used the latest update. I had to revert to an older backup for the top menu to start working again.
Beautiful theme, just a quick question if it’s possible to add a instagram slider, and if you have any visual reference of such? Thx
Hi,
Thanks for your interest on my work.
Currently the theme don’t have options for instagram slider, but you can easily find a plugin for that on the wordpress plugins repository.
Best Regards
WPBakery Page Builder < v6.4.1 has an authenticated Stored XSS vunerability. Maple has v6.4.0 and I’m now getting twice daily reminders that I’m running a vulnerable plugin. This isn’t a good look for my client who’s using the Maple theme. Can you release an update with a fix?
Hi, I updated the plugin. Download the latest version of theme and plugin from your themeforest account. Best Regards
Thank you! I’ve installed the update
Hello, I have a problem with the picture gallery – created in PageBuilder. When I add a new picture, I can no longer load the gallery correctly. I need to refresh the page before I can see the content again. When I’m logged in, everything works. Otherwise I get the following error message in the console: Error: Syntax error, unrecognized expression: {“status”: “Nothing found”}. Please tell me why this is and what I can do.
King regards Olaf
Fixed – was a problem with ssl-plugin
Ok great!
Dear Team, Demo 10 is not in the download – I can not install the demo content! Please tell me what to do – otherwise I would please you to install it for me. Thanks!
Hi, yes ended Demo 10 is missing on the package, sorry! I will update the theme soon to add it. In meantime i answered your email, please check it. Best Regards
It there any way to wsitch to multi page, I am currently on one page layout.
Hi, you just need to change the template of the pages to Multipage template. Best Regards
Sorry but where is there such option? It may seem stupid but I don’t see it.
Got it, thanks!
Great!
Hi
Couple of pre purchase questions
1) is this theme compatible with Woocommerce 4?
2) Would Memberpress / Ultimate Member be compatible?
Hi,
Thanks for your interest on my work.
Regarding your questions:
1) Yes the theme is compatible with woocommerce 4.
2) Honestly i never test that plugins, but the theme follow all the guidelines from WP codex, so i think it will be also compatible. After you purchase the theme and test the plugins, if the plugins don’t work, i can offer you the refund.
Best Regards
Hi, thank you that’s great
One more question please – I particularly like demo 10, if I imported it is it possible for me to add products/shop to it?
Hi, yes you can setup woocommerce in all presented demos Best Regards