109 comments found.
Hello – I am requesting a second PSD file for Demo 1. The file is called “img-10.png”
Thank you.
Please contact me via email. Thanks
Hello,
Could I request a refund for this item? I purchased it by mistake as I intended to buy the WordPress version. You can verify that I haven’t downloaded it yet.
Thank you.
Hi, atmani, I’ve answered via email. Regards
Hello – I’d like to edit the hero image from Demo 1. Able to share the PSD file for it?
Hi, mvdmvn, I sent you the PSD file yesterday. Please check your mailbox. Regards
Is it possible to edit the image in the hero section of this theme? https://dsathemes.com/html/martex_1.1/files/demo-1.html#features-6
Hi,mvdmvn, thanks for your interest. Yes we have PSD files for all images. Pay attention that is HTML template, not WP theme. Regards
Yes, I am looking for an html template. Thank you
Hi DSAThemes,
I just purchase your theme. I love your theme but I’m unable to install the all theme for my website. Is there any CMS for it that I will create pages and work on it. Your help will be much appreciated.
Hi, luckym14, thanks for purchasing my template. You’ve bought the HTML template so there’s no really “installation” required just unzip the main file you’ve downloaded from Themeforest and after unziping you have your all template ready to be used. Please refer the documentation file to find out more
Hi,
Is there a media player that can play mp3 files?
Hi, rory23, there is no plugin in the package that can play .mp3 files
.
Please send me screenshot that you haven’t downloaded the item
Can i have the email, i’m not able to send here.
I sent you the screenshot. What are the next steps? When will I be receiving the money?
Contact to support team to refund the money
Hi DSAThemes,
I would like to get refunded as the payment made for Martex theme was wrong full. I’ve bought the Martex theme wrongfully and want you guys to refund me the $15 amount asap.
Thanks
Hi, abdulb64, unfotunatelly it’s impossible. There is no word WP theme in the item description. All preview images for this template are marked that is HTML template not WP theme. There is the WordPress theme link below the item description. You had the opportunity to read the description of the template and understand whether its characteristics suit you or not. You have downloaded the package and I can’t be sure that you will not use it in the future.
Best Regards, DSAThemes
Hello… Does the website not have any automatic cookie notices and terms of use?
Hi, audiobras, thanks for purchasing our template. Unfortunately it doesn’t have automatic cookie notices
Hello, on demo one I want to replace the icons under the hero section with real images. Can you guide me? Do I only haveto replace the icon code with img src?
Hi, stemalo, thanks for purchasing our template. What demo are you talking about?
I’m talking about the demo-1.html.
Please contact me via email to discuss the details
Je souhaite avoir ma version wordpress non pas html. Comment je dois procéder pour changer de version ?
I wish to have my wordpress version not html. How do I change my version?
If you need the WordPress theme you can follow the link to the WordPress theme below the item description
I did but he asks me to pay again!
Yes, if you need the WordPress theme you may buy it on the link below the template description
But I already paid to have the wordpress version and I end up with this html version. Can you convert my purchase otherwise I will ask for a refund.
No, you bought the HTML template not WordPress theme. Take a look to the item description, text description and preview images. There is no one word WordPress, only HTML in the description. There are the links to the WordPress, React, Joomla and Nuxt JS versions below the text description. Regards
Yes, you’re right, I’m an ignorant person who doesn’t know how to read and I want to cancel this order, in the end your product simply doesn’t meet my need.
Unfortunately it’s impossible. You have downloaded the package and I can’t be sure that you will not use it in the future. Regards
Reading this message I realize that I am not talking to professionals. If you have an open version without a key, it’s not my problem but rather yours. As a customer, I have the right to cancel my order if I am not satisfied. We’re not in a jungle.An example of a good after-sales service management: the customer wants to have the wp version while he has placed an html order by mistake, I offer him a coupon that allows him to place a second order without asking for a refund, it’s so simple…..
I’ll try to explain to you. Just imagine: you go to a shop to buy a bottle of water and buy a bottle of milk instead of water. Is it a shop problem that you bought milk instead of water or your problem? About Coupon. All version was created the different authors (I’ve created the basic HTML version and other authors converted it). In your opinion I have to pay money to the author WordPress version only because of you haven’t read the item description and bought HTML template instead of WordPress theme. Regards
Dear ThemeForest Support Team,
I hope this message finds you well. My name is noureddine, and I recently purchased a theme from your platform with the purchase code [cf66727e-023c-4f7c-bd65-b7af4e0ba4b1].
Upon attempting to download and install the theme, I encountered an issue where the system confirmed that the archive is incompatible. I have double-checked the compatibility requirements, and it appears there might be an issue with the downloaded file.
I would greatly appreciate your assistance in resolving this matter. Could you please guide me on the steps to ensure a successful download and installation of the theme? If there is an updated version or any specific instructions, kindly provide the necessary information to address this compatibility concern.
Thank you for your prompt attention to this matter. I look forward to your guidance in resolving the issue and enjoying the full functionality of the purchased theme.
Best regards,
Hi, rchid-smoud, thanks for purchasing my template. You’ve bought the HTML template so there’s no really “installation” required just unzip the main file you’ve downloaded from Themeforest and after unziping you have your all template ready to be used. Please refer the documentation file to find out more
Assistance Required: Compatibility Issue with Purchased Theme Dear ThemeForest Support Team,.
Upon attempting to download and install the theme, I encountered an issue where the system confirmed that the archive is incompatible. I have double-checked the compatibility requirements, and it appears there might be an issue with the downloaded file.
I would greatly appreciate your assistance in resolving this matter. Could you please guide me on the steps to ensure a successful download and installation of the theme? If there is an updated version or any specific instructions, kindly provide the necessary information to address this compatibility concern.
Thank you for your prompt attention to this matter. I look forward to your guidance in resolving the issue and enjoying the full functionality of the purchased theme.
Best regards,
Hi, rchid-smoud, thanks for purchasing my template. You’ve bought the HTML template so there’s no really “installation” required just unzip the main file you’ve downloaded from Themeforest and after unziping you have your all template ready to be used. Please refer the documentation file to find out more
I would like to know if the Drupal template supports multiple languages?
Hi, appworld, I’m the author of the HTML version. You should ask your question to the author of the Drupal version. Regards
Hi there, before I buy this template, I want to clarify if I can use it as a pet project and use it for on-demand services in the future if it succeeds.
I’m sorry, I don’t understand what you mean
I mean, can I change it to a subscription-based website?
You can use it as a website for personal use not commercial (you can’t sell it to anybody else)
Is there any way I get get an approval for that?
Do you need the approval for commercial use?
Yes, I do.
You need to buy the Extended License to sell it to third party users. The regular license is only for personal use (for your personal website or webpage)
Sounds good. Thanks
If I buy the template, can I deactivate or speed up the transition that occurs when scrolling down on each page? It’s very slow. Thank you.
Hi, juanmajmca, thanks for your interest. Do you mean on scroll animation?
Yes
Yes you can turn off the on scroll animation, and also you can set the animation duration in seconds (you will need to setup the duration in the animate.css file)
Dear DSAThemes,
Martex is a really great theme. The only thing I miss is a search field in the menu. Is there perhaps already a code to change the “Sign in / Sign up” buttons into a search field? I think a “search-area” makes more sense for many customers than the “login-area”. Would be great if you could add this as alternative.
Thank you very much for a short answer.
Best regards
Hi, webmango, thanks for purchasing our template. Unfortunately there is no code for search field ( in navigation menu) in the css file. Regards
Hi . how i can edit this Template ?
You can edit it in any text editor, for example Sublime Text, Notepad++, Brackets etc.
solved…
To switch the dark mode just add the class theme—dark to the body tag. Please refer the documentation to find out more about customization process. Regards
Hi, I want to check the documentation of this , can you please provide before i buy.
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