74 comments found.
hi i am not able to change text size from text editor itself can you please check, i have droped email also.
????
We have already replied to your email. Please check your inbox — we’ve provided instructions on how to change the text size. Please check spam if you dont get it in inbox
I’m getting this message error when I try to install de plugin Aiomatic: Downloading installation package from #…
Download failed. A valid URL was not provided.
Please provide your site admin credentials and we will check this for you. You can send details here
https://themeforest.net/user/jthemessent
Admin details are not working, Please check and provide correct details.
I purchased the template and imported Demo3, but I noticed that the home page isn’t looking the same as the Demo. The main image is smaller than the Demo.
Admin details are not working, Please check and provide correct details.
Hi Does the theme supports RTL in current version?
Hi, At the moment, the theme does not support RTL. However, RTL support is planned for our next upcoming version, and our developers are actively working on it.
Hello, your demo website is down. I couldn’t check out the pages.
Thr was some issue in our server, its working again. Please check
https://jthemes.net/themes/wp/martex/and thanks for informing us:) Truly appreciate it
Hi, I’m experiencing an issue while trying to import the demo content for the Martex theme. The process fails with the following error:
An error occurred while fetching file from: https://xxx.com/wp-content/themes/martex/inc/demo-data/demo-content.xml Reason: http_request_failed – cURL error 60: SSL: no alternative certificate subject name matches target hostname ‘xxx.com’.I’ve verified that the SSL certificate for my domain (xxx.com) is installed correctly and works in the browser, but it appears that the importer cannot validate it properly.
Could you please check if the demo import endpoint is SSL-sensitive or has any specific requirements? Any guidance or fix would be appreciated.
Thanks in advance, Aleksandar
Hi Aleksandar,
Please provide your site admin details and we will check. You can send details here
https://themeforest.net/user/jthemes/Fixed bro. Tnx
Hi Just bought this and your system is not recognizing my purchase code. I cant create ticket, cause it tries to validate code. Please assist.
HI, Where do you need purchase code in our theme? Please send me all your issues here and we will assist you. You can also send details here :: jakjim@gmail.com or https://themeforest.net/user/jthemes/
Hi, I like this theme and just like to know If the bugs people mentioned are fixed? Let me know so I can purchase!
Hi, What bugs are you talking about? We keep on updating our theme with customer feedback and other updates so mostly we might have addressed all the issues but if you wanted to ask for anything specific, Please let me know and we will be happy to answer you.
Just what 2-3 buyers said on reviews but I guess they are fixed so I purchase.
Ok, we look forward to see you as our product user and customer
Did you make any decision?
We are working on a clients site. You guys have any plans on updating the theme files? Were having compatibility issues with Woocommerce files and we are unable to install Shopengine plugin. Its causing a critical error that keep crashing the site we are working on.
Thank you for reaching out to us. We recently updated our theme on 14th November 2024 and have plans to release another update by the end of this month.
Regarding the WooCommerce file compatibility issue and the critical error with the ShopEngine plugin, please share the following details with our support team: Your website URLand admin credentials.
You can send the information to us via email at jakjim@gmail.com or submit it through our support page at this link: https://themeforest.net/item/martex-software-saas-startup-landing-page-wordpress-theme/47441503/support
Our development team will investigate the issue promptly and provide a resolution. We appreciate your patience and understanding!
Hi, will I get the PSD file if we purchase the theme? I read in previous comments that they are provided for free. Pls let me know?? Thanks
Yes you will get it
Hi, Let us assume I chose demo-1 as my preferred template for the site. What about the other demo pages? Should I delete them ?? What is the impact, does those pages will also be indexed on the search engine with random text on them if not deleted.
Also, is there any cache plug-in available or we can use css/js minifyer for fast loading of data.
Please let me know, what is the SOP. thanks
Thank you for reaching out with your questions. Here’s how you can proceed:
Unused Demo Pages: If you’ve chosen Demo-1 as your preferred template, you can safely delete the unused demo pages. This ensures that they won’t be indexed by search engines.
Cache Plugin: For faster loading and performance optimization, you can use the Jetpack plugin and enable the Image CDN option. Explore this doc: https://jetpack.com/features/design/content-delivery-network/
If you need further assistance with any of these steps, feel free to send your feedback or queries to jakjim@gmail.com. Our support team will assist you promptly.
Hi. I’ve just bought your theme Martex.
I downloaded “All files and documentation” and used “martex-1.1.0.zip” for installation.
To install the theme I used the manual https://jthemes.net/themes/wp/martex/documentation/ which I thorouhly followed.
I didn’t have any errors during the installation and demo data import. Everything was smooth.
However, after the installation when I open my homepage https://test.itliun.com/ I see errors in the console:
/wp-content/themes/martex/assets/css/martex.css?ver=1.0.0:1Failed to load resource: the server responded with a status of 404 ()jquery-migrate.min.js?ver=3.4.1:2 JQMIGRATE: Migrate is installed, version 3.4.1
jquery.min.js?ver=3.7.1:2 jQuery.Deferred exception: essbPinImages is not defined ReferenceError: essbPinImages is not defined
at HTMLDocument.<anonymous> (https://test.itliun.com/wp-content/plugins/easy-social-share-buttons3/assets/modules/pinterest-pro.min.js?ver=9.9:1:265)
at e (https://test.itliun.com/wp-includes/js/jquery/jquery.min.js?ver=3.7.1:2:27028)
at t (https://test.itliun.com/wp-includes/js/jquery/jquery.min.js?ver=3.7.1:2:27330) undefined
ce.Deferred.exceptionHook @ jquery.min.js?ver=3.7.1:2
jquery.min.js?ver=3.7.1:2 Uncaught ReferenceError: essbPinImages is not defined
at HTMLDocument.<anonymous> (pinterest-pro.min.js?ver=9.9:1:265)
at e (jquery.min.js?ver=3.7.1:2:27028)
at t (jquery.min.js?ver=3.7.1:2:27330)
martex.css:1Failed to load resource: the server responded with a status of 404 ()When I checked all zip files and even in “Installable WordPress file only” I discovered that martex.css is missing at all.
The manual https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error is not appliable to me, because I did everything described there already. The main point that martex.css is missing at all in all installations zip files.
Questions: 1) How to resolve this issue? 2) Why I have other errors in the console? Especially with jQuery? 3) If you compare https://test.itliun.com/ and https://jthemes.net/themes/wp/martex/ – you will notice that the font is different / broken. How to resolve that? 4) i believe I might face a lot of other issues that I have not discovered yet taking into account how many issues I already have. Why is it so? How to fix that or the root problem?
Thank you for reaching out, and we apologize to hear about the difficulties you’re experiencing with the Martex theme.
To assist you as quickly as possible, could you please share your website URL and admin credentials with us at jakjim@gmail.com? Our developer will thoroughly review the issue and follow up with you promptly.
We appreciate your cooperation and understanding.
Thank for the response. I’ve just shared the access to your email.
What font use for create logo of MARTEX
We used “Intro”, You can email me and we will send you files. You can message us here :: https://themeforest.net/user/jthemes/
Hello, great theme you have got. i just purchased it minutes ago. kindly check your support email, i opened a ticket. thank you
We responded back, Please check
I think martex theme is the best r software theme on themeforest. I hope the author can continue to update it and add more features.
Thank you for your appreciation. Yes we are keeping our theme updated
When attempting to upload the theme to my WordPress, I receive the following message: “Unable to decompress the package. The theme does not have the stylesheet style.css.”
The theme installation has failed.
I would appreciate your help in resolving this issue.
Responded in email
Hi guys, I faced the Control Block Patterns plugin issue as well. I found out that the plugin was closed due to security reasons on March 1st 2024. Here is the link explaining this https://wordpress.org/plugins/control-block-patterns/#description
I see that you still recommend the plugin even if it has a security issue. What’s the plan to fix this?
To address the issue with the “Control block Patterns” plugin, Please download the “Control block Patterns”
Installing a WordPress plugin from a downloaded file is quite simple. Here’s a step-by-step guide:Download the Plugin: First, download the plugin file from this https://downloads.wordpress.org/plugin/control-block-patterns.zip source.
Typically, plugins are downloaded in a ZIP format.
Navigate to the Plugins Page: Once logged in, go to the “Plugins” section on the left-hand menu.
Click on “Add New”: This will take you to the “Add Plugins” page.
Upload Plugin: At the top of the page, you’ll see a button labeled “Upload Plugin”. Click on it.
Choose File: Click the “Choose File” button and select the plugin ZIP file you downloaded earlier from your computer.
Install Now: After selecting the file, click on the “Install Now” button.
Activate the Plugin: Once the plugin is successfully installed, you’ll see a success message. Now, click on the “Activate Plugin” link to activate it.
This I already did and it worked. My problem is the Security Concern and how you address this? It’s common that sites are hacked because plugins are vulnerable. Please address this concern so I know if I have to switch to another theme or you have a solution in the short -medium term which fixes the security concern.
Thanks.
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the recent issue with the Control Block Patterns plugin.
We have addressed the problem, and a new version is now available. Please download the latest version. After activation, be sure to update the plugin to ensure optimal performance and security.
If you encounter any further issues or have additional questions, feel free to reach out. We appreciate your patience and understanding.
I assume the latest version is 1.3.5.6. This is what I saw after I downloaded the plugin from the link you shared. Can you be specific on how you fixed the issue? Since this plugin is no longer maintained by Themeperch, isn’t this a risk for the theme you are selling? Can you consider replacing the Control Block Patterns plugin with one that has proper maintenance?
Thanks.
We appreciate your attention. You’re correct; the latest version is indeed 1.3.5.6. We’ve made significant improvements and addressed security issues in this update. We’ve thoroughly tested the updated version to ensure stability and security. Feel free to use the plan.
DEMO PAGE IS DOWN!!!
Its working again, It was a server issue so fixed by hosting side.
https://themeforest.net/item/martex-software-saas-startup-landing-page-wordpress-theme/full_screen_preview/47441503Demo not working
Please check now
Fatal error: Uncaught Error: Class ‘Elementor\Widget_Base’ not found in
Thank you for reaching out, and I appreciate your cooperation. To address the issue you’re facing, we kindly request the following credentials:
FTP Credentials: Please provide the FTP credentials for your website. These will allow our developer to access the necessary files. WordPress Admin Credentials: Share the WordPress admin login details so that we can investigate the error further.
Our developer will promptly look into the “Fatal error: Uncaught Error: Class ‘Elementor\Widget_Base’ not found” issue and provide a solution. You can reach us at jakjim@gmail.com.
Also pease purchase support extension so we can answer you further
Not possible to install required plugin – Control block Patterns, where I can download this plugin? thank you.
https://downloads.wordpress.org/plugin/control-block-patterns.zip
Installing a WordPress plugin from a downloaded file is quite simple. Here’s a step-by-step guide:
Download the Plugin: First, download the plugin file from this
https://downloads.wordpress.org/plugin/control-block-patterns.zip source. Typically, plugins are downloaded in a ZIP format.
Navigate to the Plugins Page: Once logged in, go to the “Plugins” section on the left-hand menu.
Click on “Add New”: This will take you to the “Add Plugins” page.
Upload Plugin: At the top of the page, you’ll see a button labeled “Upload Plugin”. Click on it.
Choose File: Click the “Choose File” button and select the plugin ZIP file you downloaded earlier from your computer.
Install Now: After selecting the file, click on the “Install Now” button.
Activate the Plugin: Once the plugin is successfully installed, you’ll see a success message. Now, click on the “Activate Plugin” link to activate it.
