74 comments found.
Hello guys, I notice the html code contains 2 H1 tags, one for ‘user login’ and another for ‘Create an Account’ (see code below). I’m not using/displaying these h1 tags and I don’t know where they come from. is there a way I can delete these tags without editing directly the html code ? I see that they are linked to #citikidLoginModal
User login
<button type=”button” class=”btn-close” data-bs-dismiss=”modal” aria-label=”Close”></button> Create an Account ClosePlease purchase support extension so we can answer to your queries.
Please share your website admin credentials with us. Our developer will look into it and get back to you. Here is the Email: jakjim@gmail.com We will be happy to assist you once you purchase support extension
Hello guys, I’m using the martex theme demo 4. I want to disable the entrance animation for certain sections. when I go to advanced > Motion Effect > Entrance Animation > None , I still get the animation on the section. is there a way to disable it ? thanks
To disable the entrance animation for specific sections in the Martex theme (Demo 4), follow these steps:
1. Select the Animated Section, Column, or Widget:
2. Edit the Element: Once selected, you’ll see the editing options on the left sidebar. Look for the “Advanced” tab.
3. CSS Classes Option: Remove Animation Classes
4. Click the “Update” button to save your changes. https://prnt.sc/C6_JvZGWfEzR
If you encounter any further issues or need additional assistance, feel free to reach out.
PS. Your support period is expired. Please purchase support extension.
Thanks a lot. It works !
I am getting an error trying to install the demo data.
Our import completed, but some things may not have imported properly. View error log for more information.
—Downloaded files—
The import files for: Demo 27 were successfully downloaded!
Initial max execution time = 30
Files info:
Site URL = https://cleanly-guanaco-2ee741.instawp.xyz
Data file = /home/kipabacosi0069/web/cleanly-guanaco-2ee741.instawp.xyz/public_html/wp-content/uploads/2024/04/demo-content-import-file_2024-04-18__03-59-26.xml
Widget file = /home/kipabacosi0069/web/cleanly-guanaco-2ee741.instawp.xyz/public_html/wp-content/uploads/2024/04/demo-widgets-import-file_2024-04-18__03-59-26.json
Customizer file = not defined!
Redux files:
not defined!
—ocdi/before_content_import—
—Importing widgets—
Error: Widget import data could not be read. Please try a different file.
—ocdi/after_import—
Sorry for the trouble,Looks like some server side upload size or max execution time issue. Please send your WordPress admin details here :: https://themeforest.net/user/jthemes/
and we will check this for you.
If the import stalls and fails to respond after a few minutes, or it fails with a simple error message like “Import failed,” You are suffering from PHP configuration limits that are set too low to complete the process. You should contact your web host and ask them to increase those limits to a minimum as follows:
max_execution_time 3600 max_input_time 3600 memory_limit 256M post_max_size 64M upload_max_filesize 64M max_input_vars 3000 allow_url_fopen on (!important) Please install the XMLReader PHP extension on your server Thanks for your cooperation and understanding.
Hi,
While installing the theme, I was getting error in installing control block patterns plugin. It seems the control block patterns has been removed from the WordPress repository. I was able to find the link and was able to install it for now. It seems there is a vulnerability in the plugin. Could you please rectify or use some other plugin for this so we’re not affected by it?
https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/control-block-patterns/build-control-block-patterns-boost-up-gutenberg-editor-1354-missing-authorizationThank you for bringing this to our attention, and we apologize for any inconvenience caused by the issue with the Control Block Patterns plugin.
We have addressed the security concern and provided an updated version of the plugin for installation. You can download the updated plugin file using the following link: https://downloads.wordpress.org/plugin/control-block-patterns.zip
Please proceed to download the updated plugin file and follow the installation process. Should you encounter any difficulties during the installation, please don’t hesitate to inform us, and we will provide you with immediate assistance.
We appreciate your patience and cooperation as we work to ensure the smooth functionality and security of your website.
If you have any further questions or concerns, feel free to reach out.
Thank you. That’s helpful!
Your welcome.
I recently purchased your template and am impressed with its design. However, I’m encountering an error during the one-click installation process, specifically with Demo 11. Could you please assist me in resolving this issue so I can fully utilize the template for my business website?
Thank you for your prompt attention to this matter.
Hello, Thanks for your attention to this matter. Please share your website admin credentials with us. Our developer will look into it and get back to you. Here is the Email: jakjim@gmail.com We will be happy to assist you.
Thanks for your cooperation and understanding.
I have sent you the information as requested to the e-mail
Hello, Thanks for your attention. Our developers have already replied to your email. If you have any other query feel free to let us know.
Hello, I have sent you messages and e-mails many times. But I did not receive a response to my e-mails. Can you give me feedback on the issues I want?
Responded in email
Hi, purchased this theme a week ago, and downloaded it, installed in on WP and started to optimise the site. After few days I logged in to themeforest and realised that they reverted the payment, and the order with license key was gone. Ofc I will purchase the theme again, but I want to understand how we can make sure that the 50 hours I spent on the site optimising it will stay there, even if I buy the theme and get a new licence key. Please help me.
Don’t worry, If you have made any content changes, It will remain as it is. If you have made changes in core theme files thn you will have to keep a back up
The Control block Patterns plugin has been removed from the WordPress repository. How necessary is this plugin?
We apologize for any inconvenience caused by the Control Block Patterns plugin not being installed. As it stands, the plugin has been removed from the WordPress repository. However, it’s essential for our theme and thus, necessary for optimal functionality.
To rectify this issue, please download the plugin file from the following link: https://downloads.wordpress.org/plugin/control-block-patterns.zip
Additionally, we’ve reached out to the WordPress.org support team to address this matter promptly. We hope for a resolution soon.
If you have any further questions or concerns, please don’t hesitate to reach out.
Thank you!
Your welcome, Please rate us 5star if you like our work and support. You can rate us from below link
https://themeforest.net/downloadsI want to change the symbols that appear in the titles in the digital marketing section. To add it as SVG, I went through the upload file section one by one. But the symbols I added do not appear as large as they appear in the theme. It looks small. How can I make it look like the theme?
Additionally, when I want to bulk add the folder containing the symbols from this symbol library in .zip format, I receive a warning that the format is not supported. How can I do these operations?
Hello, Thanks for your attention to this matter. In the pricing-page: monthly and annual switching button removal options are not available at this moment, we are working on this feature. In our upcoming version this option will be available.
Our theme supports SVG. So you can use SVG instead of image or icon. You can send details here with your website URL:: https://themeforest.net/user/jthemes#contact Email Jthemes Our support team will assist you figure out all the issues. Thanks for your understanding.
Regarding my request on the pricing page, when will your next release be estimated? Also, how can I make the height dimensions of the frames in the pricing area equalize? Would you help me with this topic. I want the sizes of the frames at the address I specified to appear equal.
https://demo.emreistikam.com/fiyatlandirma/In the new version, the frames in the pricing area have different frames, coloring, etc. It might be a good idea to add features.
Hello, Thanks for your attention to this matter. 1. Share your website admin credentials with us, Our developper will look into it, adjust the height dimension and get back to you. Send your credentials Here: jakjim@gmail.com
2. You’ve employed varying word counts for the two pricing boxes. It’ll automatically adjust if you maintain consistency in the word count. https://prnt.sc/tW1nXQsmi7dmIf you have any questions or concerns let us know, don’t hesitate to ask. Thanks for your cooperation and understanding.
I sent you an e-mail about this.
I shared the site information, but there was no response on this issue.
Looks like some confusion, Please send all your issues here :: jakjim@gmail.com and we will check all.
Hello, how can the button providing monthly and annual information of the packages on the “pricing-pgae-2” page be removed? I don’t want it to appear as an annual option in pricing packages. I just want the monthly purchasing unit to appear.
Responded in email
Hello, I purchased your Martex theme. I purchased the theme with extended support and 1 year support. I request PSD files of this theme. I also want to check whether the theme has been fully installed. Also, what are the free plugins that the theme provides? I thought these plugins (Elementor, Contact Form 7, WooCommerce and WPForms Lite) were included in the theme package. Do I need to purchase these add-ons separately?
Thank you for reaching out to us.
We only provide PSD’s of the images we have and we have shared it with you in email.
However, you can explore the theme's functionalities and design on our demo server using the following link: https://jthemes.net/themes/wp/martex/landing-page/Regarding your query about the included plugins, I’d like to clarify that the Martex theme does not require you to purchase any additional plugins. The plugins you mentioned (Elementor, Contact Form 7, WooCommerce, and WPForms Lite) are indeed included with the theme. You do not need to purchase them separately.
Thanks for your understanding.
Thanks. So how can I activate these plugins? Plugins require Pro upgrade.
Hey there! No worries, you don’t actually need the Pro version to activate those plugins. We’ve designed custom widgets within Elementor specifically for our theme. Simply navigate to the ‘Widgets’ section in Elementor, and you’ll find our custom widgets ready to use.
Hi Does the theme support RTL ?
Thank you for reaching out. Currently, our theme supports LTR (Left-to-Right) directionality. However, we are actively working on implementing RTL (Right-to-Left) support, and it will be included in our next version.
We anticipate releasing the next version very soon.
If you have any further questions or need assistance, please don’t hesitate to ask.
Before I upgrade to the newest version of Elementor, version 3.19.3, is this theme compatible and all of its required plugins? I don’t want to crash my site if its not. Thanks
No problem, you can update the Elementor plugin to the new version 3.19.3. Additionally, it’s a good idea to create a backup of your site before performing the upgrade, just as a precautionary measure. Thanks for your understanding.
Is there a way to add another custom nav button to the header menu?
Sure! To add another custom nav button to the header menu, follow these steps:
Go to “customize” in your website’s admin dashboard.
Navigate to “Header Settings.”
Look for the option labeled “Enable custom nav button?”
Toggle this option to enable it.
Once enabled, you should be able to add another custom nav button to your header menu.
Thanks for your cooperation and understanding.
Hello! Is it possible to adjust the animations of the content elements? I like the layouts, but there’s a lot of movement when scrolling through the demo pages. Would like to be able to tone them down a bit. Thanks!
Yes, you can adjust the animations of the content elements. To do so, please follow these steps:
Go to your page and edit it with Elementor.
Edit the section, column, or widget that contains the animated content.
Navigate to the “Advanced” settings.
Locate the “CSS Classes” field.
Remove the “wow” class from the list of classes applied to the element.
This should help tone down the animations as you desire. Let me know if you need any further assistance!
Hello. I asked a question about the menu in the mobile version not closing when we use a hyperlink instead of a link to another page. I didn’t find the response in my email. Could you see it for me?
Thank you for reaching out. I apologize for any inconvenience you’ve experienced.
I want to assure you that we are actively working on resolving the mobile version menu issue you reported. Our support team is currently investigating the matter, and you can expect to hear from them very soon with a detailed response and solution.
We appreciate your patience and understanding. If you have any further questions or need additional assistance in the meantime, feel free to let us know.
Ok. Thank you for the quick response on this matter. A solution that would perhaps be faster for this would be for the Header to be created in Elementor. Imagine what the header and footer would be in Elementor. If it’s faster, you can just send me the JSN or XML of the Header in Elementor to load here and I’ll change it to leave the menu in Elementor. I look forward to it and thanks for your help.
Thank you for your understanding and prompt response. I regret to inform you that we don’t have JSN or XML files for headers and footers as we primarily don’t use Elementor for such designs. You can create headers and footers with Elementor Pro if you want.
I appreciate your patience and cooperation in this matter. It will take some time to process because your request was not in our theme. We will keep you updated on the progress and notify you via email once the solution is ready.
Ok. Waiting. Thanks.
Please check your email. Our support team has sent your Troubleshooting code.
Hi there, May I know from where I can change the demo 2 (first section) background image (the purple one)
Go to your page and edit it with Elementor.
Right-click on the hero section.
Select “Edit Section.”
In the left panel, go to “Style.”
Under “Background,” choose “Background Type.”
Select “Classic.”
Now, you can choose the desired image for your hero section.
I’ve attached an image URL for your reference to help you navigate through the process. If you encounter any issues or have further questions, feel free to reach out.
https://prnt.sc/NVrA3paju1Rz
Let me know if there’s anything else I can assist you with.
Hi, from where we can customize the 404 error page? Thank you
<>Thank you for your inquiry about customizing the 404 error page in the Martex theme.
As of the current version, the theme does not have a built-in 404 customize option. However, we understand the importance of this feature, and we’re working to include it in our upcoming version.
In the meantime, if you would like to customize the 404 error page, you can follow these steps:
Access your WordPress themes folder.
Navigate to the Martex theme folder.
Locate the file named “404.php” within the theme folder.
You can edit the content and design of the 404 error page directly in the “404.php” file. If you’re comfortable with HTML and PHP, you can make the necessary modifications to suit your preferences.
Keep in mind that when updating the theme in the future, your customizations in the “404.php” file may be overwritten. We recommend keeping a backup of your changes to reapply them after theme updates.
If you have any further questions or need assistance with the customization process, please don’t hesitate to reach out. We appreciate your understanding and patience as we work on adding the 404 customize option to our theme.
Hi there, I’m planning to purchase this theme, however, I want to modify the images in it to fit my project. Does it included with all PSD files ?
You can get PSD’s from us with a small fee, Please email us here :: jakjim@gmail.com
Hi, I jsut came across your details that you mentioned previously you’re going to provide all PSD for free for your customers. So when I purchase, means I’m getting for free, right?
Ok, You will get it for free once you purchase theme with extended support.
Ok, please send me the PSD files already purchased as requested with extended support.
Please email us here :: https://themeforest.net/user/jthemes/
Hi, i’ve installed the theme on a local server. When I try to import any demo data I receive the following error:
An error occurred while fetching file from: https://www.********.com/wp-content/themes/martex/inc/demo-data/demo-content.xml! Reason: 404 – Not Found.
Searching in the indicated path, the XML file is present. Let mow know, thank you
I’ve published the site also on production server but the error is the same. I’ve trying to import DEMO15, DEMO2, and others… nothing change
Solved reinstalling the one click import plugin.
Wonderful, Please let me know if you need any other assistance.
