516 comments found.
Hi, I wanted to know whether this theme will support yith plugins, mainly yith multi-vendor plugin.
Thank you
Hello,
Thank you very much for interesting in our theme.
We are so sorry that we have not tested YITH Multi-vendor plugin before. So we can not sure that it will work well on our theme.
Now, we only use YITH compare and YITH Wishlist for this theme. For vendor, we are so sorry that Maxshop theme is not support this feature.
If you have any other question for our theme, please let us know. We will support you.
Best regards
eRROR since the last update. Parse error: syntax error, unexpected ‘rrH’ (T_STRING), expecting function (T_FUNCTION) or const (T_CONST) in /homepages/7/d677881853/htdocs/clickandbuilds/MYWEBSITE/themes/sw_maxshop/lib/mobile-detect.php on line 711
I have installed it now with the new child theme and the mega vertical menu not working any more….
Hello,
For this problem, please go to the our support system and create a ticket on it. Then provide us your site information. Our supporter will check and support you.
I also notice you that your support time is expired. So please renew it to get VIP support from our team.
Best regards
Hi, does it come with auto-populating (importing demo content that is dsplayin’ in the demo site) feature?
Hello,
Thank you very much for interesting in our theme.
After purchase this theme, you can build your site like demo very easy and fast by us our one click install feature.
Beside, we can provide you the quickstart installation file for the first installation. If you want it, please send us your purchase via our support system. Our supporter will send you a link to download it.
Best regards
Thanks for the answer, but again, does the theme have the demo content built-in? when i setup the theme do the demo content of homepages be automatiically there or i have to start building views on my own from scratch?
Hello,
Thank you very much for reply.
After install and active our theme, you can get all our demo data by use one click install feature(http://prntscr.com/iu3axt).
To know more, you can view this video:https://www.youtube.com/watch?v=fmkAFyBB7MU&t=38s
Best regards
Hello, after updating my mega vertical menu on the homepage is gone. Please help. elabsavor.com Thank you
Hello,
For this problem, please go to the our support system and create a ticket on it. Then provide us information of your site. Our supporter will check and support you.
However, i notice you that your support time is expire. So please re-new it to get support from our team.
Best regards
hello after install theme blog show wight page main page and catgory
http://www.emg8.com/?cat=14&blog_layout=grid&sidebar_blog=left_sidebar http://www.emg8.com/?cat=14Hello,
Thank you very much for purchasing our theme.
About this problem, please go to the our support system (http://support.ytcvn.com/login.php) and create a ticket on it. Then provide us information of your site including admin account, FTP. We will check and support you.
Best regards
Can you completely remove the My cart from the navigation?
Hello,
Thank you so much for your comment.
For this one, you can remove this widget element of the header style in your site. By the way, I notice that your support time expired. Then please renew it to get more support from our team.
You can create a ticket at our Official Support. If the issue is not too complicated, our team will help you.
Thank you,
I also need sw_maxshop_quickstart now one week and i cant use theme need some help plessssssssssss
Hello,
Thank you very much for purchasing our theme.
I checked and see that our supporter send you a link to download sw_maxshop_quickstart_vx.x.x.zip in your ticket #TF364561. Please check it again.
Best regards
Hello,
Thank you very much for your feedback and so sorry for not replying you soon. We miss your comment.
Our developer solved this problem in our demo(http://prntscr.com/iqfgxz) and will update this problem in the new version of this theme .
However, if you do not wait, please go to the our support system( and create a ticket on it. Our supporter will support you.
Best regards
it is stating that visual composer is not updated.
Hello,
About WP Bakery Page Builder plugin, it is third plugin. If you want the license to live update in the your dashboard, you need to purchase it from the developer.
However, you do not need to do it. We included WP Bakery Page Builder in our theme. And we will update theme package if ever when there is update version for this plugin.
Now, in Maxshop version 3.1.0, we included the latest version of this plugin ( version 5.4.5). Please update it for your site.
Best regards
Hello, I checked that in the layouts are available products with ratings (stars), but in the demos does not have. Do they have this star rating functionality for the products that customers have purchased? Thankful.
Hello,
Thank you very much for reply.
On our demo, we checked on our demo and see that rating function are enabling (http://prntscr.com/im5l4c). Could you provide us some screenshot for this question?
Best regards
I get a blank page when i try to see my site.. I have even deleted my site, and deleted wordpress, and start all over again. I hope so you will help me.
.
If you fix the issue I will give you 5 Star review. 
Hello,
If you have any problem during installing and using this theme, please go to the our support system and create a ticket on it. Our team will try our best to check and support you as soon as possible.
Best regards
I am still waiting for the Answer from Support team on my Ticket. Please Help me!
My Client may cancel deal with me. 
He want to see the website… not Blank Page.
Hello,
Thank you very much for reply.
Our supporter solved this problem for your site and replied you in the ticket. Please check it again.
Best regards
- The Uploaded the Theme on Comodo SSL Secured my Wordpress Website.
- The Theme was installed successfully. Then It was also activated .
- Then the theme Asked me to install required Plugins. I Installed all the Plugins and begin activating them.
- Everything was going fine but after activating “Sw Woo Swatches ” Plugin . Internal Server error was Caused and i was unable to access Wp-admin Panel.
- For now i have deactivated all plugins by renaming the Plugins folder in File manager. I have just removed the letter s from the word Plugins .
- Internal Server error has gone but how to fix this issue… because website required all Plugins to work normally.
- I have paid $70 for buying this theme and i am very much tensed. Please please please help me out. I shall be very Thankful to you.
I also need sw_maxshop_quickstart.
My Ticket is still not answered.
Hello,
Thank you very much for purchasing our theme and so sorry for not replying you soon. We have just came back from the weekend.
I checked and see that our supporter replied you in the ticket and also sent you a link to download the quickstart package on it. Please check your ticket again.
Best regards
Hello, this is a bug! https://uploadfiles.io/53njw
Hello,
Thank you very much for reply.
Now, we do not find your screen shot in the https://uploadfiles.io/53njw. Please check it again.
Best regards.
Please check this links: http://img4.imagetitan.com/img.php?image=17_maxshop-onrtl-galleryproduct.gif / https://ibb.co/j8nSax
Hello,
Thank you very much for reply
To solved this problem, please go to the our support system and create a ticket on it. Then provide us information of your site. Our supporter will check and support you.
Best regards
Do not fix this problem in the next version?
Hello,
Thank you very much for reply.
We checked on our demo and do not see this problem on it. So we need to check it on your site first. If there is problem from our theme. We will update it in the next version.
Best regards
You checked it on rtl mode?
Hello,
Thank you very much for your feedback.
We checked and found this problem on RTL mode. We will try to update this problem and release a new version of this theme soon.
Best regards
Magentech, Since the last update of the theme my site is not working anymore. I updated the theme and the site stop working. I can use it if I change the theme. if I choose a free Wordpress Theme it works. With your theme, it does not work. I get a blank page when i try to see my site. I even tried to install the theme before it was updated. Still the same problem. I have even deleted my site, and deleted wordpress, and start all over again. I did not have too much progress on my site, and that’s why I tried this methot too. Now everything is from zero.
I also had a problem with transalting the site. I used your steps to transalte the site in romanian with Loco plugin and it did not work. I got an error like this: Template missing. This bundle doesn’t define a translations template file. Loco can sync directly with the source code, but this can be slow if there are many files” .
But the translate the site problem is my least problem now. I can’t use the site with Max Shop Theme at all.
I have sended a Support ticket request with my Informations to my site. Please install the theme for me, I just don’t know what to do anymore. When I have installed the first time, it was working just fine. Now I have to start all over again.. Why it’s not working? Please log in to my site, I made a ticket. Please install the theme for me, and if you can, try to translate the theme in romanian for me. Last time I’ve tried this, I got that error with ” Template missing”. Please help!!!! Thank you.
I have even deleted the Max Shop Theme and it’s working only with another theme. When I try to install Max Shop Theme it’s not working anymore.
I am kinda pissed off that I have to delete everything. That’s not your fault that I have deleted my site, but I tried everything to see what’s the problem. Please help me.
The Max Shop theme is installed, but I get a blank page when I try to see the site. With anotther theme,, the site is working just fine.
I did something ( I have no idea what I did, lol), or maybe you guys did it (if so, thank you so much!) and now I can see the site with your theme. It works now. I can wait until Feb 22 for you guys to help me to translate the site if it’s necessary. Thank you!
I will wait until you guys can help me to translate the site. Thank you.
Thank you so much for your patience! Our team will try to help you as soon as possible.
Thank you
Hello, just wanted to thank you for making time to help me translate this theme. I saw that now I can translate the site word by word, before making the ticket I was unable to do it.
Thank you so much for helping me, you guys are great! 
Great & fast support, and with patience when it comes to beginners customers like me. It’s a great help to show print screens with step by step instructions for begginers like me, they even do it for me when I was unable to follow the instructions. I will recommend everyone to buy the theme from you. Thanks so much.
Hello,
Thank you very much for your comment. We are so glad about that. If you satisfy with our product or support service, please rate 5 star for us. It will is a great motivation for us in the future.
Best regards
we need some help regarding your updats. please ping at: farhan8269@gmail.com
Hello,
If you have problem with the update version, please go to the our support system and create a ticket on it. Then tell us about your problems. Our supporter will check and support you.
Also, i notices that your support time is expired. Please re-new it to get support from our team.
Best regards
Estimados, compre el tema el dia de ayer.
Tengo problemas con la instalación del demo, realice toda la preparación previa del servidor, WordPress 4.7.x or higher (OK), PHP 5.6 or higher (OK), and MySQL 5.6 or higher (OK). Tambien CONFIGURE LOS LIMITES RECOMENDADOS DE PHP max_execution_time 360 memory_limit 128M post_max_size 32M upload_max_filesize 32M
Realice los pasos como figuran en el manual, Instale el tema maxshop, lo active, instale los plugin, los active, instale maxshop child, lo active.
Voy a one click demo import y aparece Error: Internal Server Error (500) De acuerdo a la guia, debo actualizar la pagina y volver a importar, pero sigue apareciendo el mismo error.
Actualizo la pagina y el error continua, no he podido avanzar de este paso, necesito ayuda urgente por favor. Tambien solicite sw_maxshop_quickstart_vx.x.x.zip
Jamas respondieron, me siento decepcionado y enojado
Mi ticket: #TF917670
Hello,
Thank you very much for purchasing Maxshop theme.
I checked and see that our supporter sent you a link to download the sw_maxshop_quickstart_vx.x.x.zip in your ticket. Please check it again.
Best regards
What’s wrong with your theme? After I updated it, it is all of a mess! it was back to your logo and everything is not in correct position! I am currently using the Child theme. I never have any problem with other theme updates. I have to redirect it to my another website. I am very update and disappointed with this theme!
Hello,
Thank you very much for contacting us.
About this problem, please go to the our support system(http://support.ytcvn.com/login.php) and create a ticket on it. Then provide us information of your site. Our supporter will check and help you.
Best regards
Good day! Set Your theme and have encountered problems with incorrect display. 1. The main page does not display Timeleft correctly. 2. Currency codes are not displayed correctly in the widget. 3. The store page duplicates the page itself.Please help in solving problems.
Hello,
Thank you very much for purchasing Maxshop theme.
About this problem, please go to the our support system(http://support.ytcvn.com/login.php) and create a ticket on it. Then provide us information of your site. Our supporter will check and help you.
Best regards
hello i want to buy do you over installing theme
Hello,
Thank you very much for interesting in our theme.
After purchased this theme, please go to the our support system and create a ticket on it. Our supporter will install this theme for your site.
Beside, if you want, we also can provide you the quick-start installation file of this theme.
Best regards
We have created the support ticket 24 hours ago, but still we didnt received any reply yet. 1. When we click on Category in menu, irr-relevant categories are opening in the same category. 2. How to use the Count Down Slider. 3. When we click Update button on homepage, instead of saving, its displaying white page.
Hello,
Thank you very much for purchasing Maxshop theme.
I checked and see that our supporter replied you in the ticket yesterday (http://prntscr.com/i8y91z). Please provide us information of your site include admin account, FTP. We will check it first then give you an answer about your problems.
Best regards
how can i access my support ticket.i have summited ticket using guest checkout
Hello,
Thank you very much for reply.
When we replied you in the ticket, you will receive an notice email from our support system. And you can access your ticket by click on the link in this email(example : http://prntscr.com/i9fwb3).
If you do not receive it, please contact us via contact@wpthemego.com. We will support you there.
Best regards
