516 comments found.
Search form does not display on mobile.. how can i fix that please
Hello,
Thank you very much for contacting us.
About this problem, please go to the our support system(http://support.ytcvn.com) and create a ticket on it. Then provide us your information of your site. We will check it first then give you an answer.
Best regards
Hello,
1. I have a problem, plugin of “YITH WOOCOMMERCE BADGE MANAGEMENT” don`t work correctly in “Quick View Product” and “Single Product Page”. https://yithemes.com/themes/plugins/yith-woocommerce-badge-managemen
2. There is “Font Awesome V.5” in next update? http://fontawesome.io
3. There is plugin of “COLOR SWATCHES & PHOTO FOR WOOCOMMERCE” such as ShoppyStore theme in next update?
4. There is “UNLIMITED COLOR STYLES” such as ShoppyStore theme in next update?
5. There is “HOT MOBILE-SPECIFIC WEB DESIGN” such as ShoppyStore theme in next update?
I will wait for new update and I hope there is a few new feature in next update. Actually, from version of 2.4.0 that released in Jan-25-2017 (exactly 1 year and 2 days ago) we didn’t see the new feature However we are still fan of MaxShop theme!
Thanks!
Hello,
Thank you very much for interesting in our theme. About your question:
1. With plugin YITH WOOCOMMERCE BADGE MANAGEMENT, we have not check this plugin on Maxshop theme. So we can not sure that it will work well on our theme. We are so sorry that.
2. We are so sorry that we do not update “Font Awesome V.5” in the new version of this theme.
3/4/5. We updated these features on Maxshop version 3.0.0 and released it this morning.
If you have any question for this theme, please go to the our support system and create a ticket on it. Our supporter will check and support you.
Best regards
Hello again,
About plugin “YITH WOOCOMMERCE BADGE MANAGEMENT”, i talked with YITH team & developers and they answered to me:
“Hi, and thank you for writing in!
Your theme probably doesn’t use the standard WooCommerce hooks and functions: for this reason you don’t see any badge on products. YITH WooCommerce Badge Management uses the following hooks to add the badges on product images:
+ woocommerce_single_product_image_html (WooCommerce > 3.0.0) + woocommerce_single_product_image_thumbnail_html (WooCommerce >= 3.0.0) + post_thumbnail_html
You should contact your theme developers and ask them to add/use these missing hooks in their theme.
Best Regards YITH Support”
Is it possible to transfer this issue to your developers?
Thanks!
Hello,
Thank you very much for reply.
For this request, after purchase maxshop theme, please go to the our support system and create a ticket on it. Then provide us your purchase code and information of your site include admin account, FTP. Our supporter will support this problem for you.
If you have any other question for this theme, please feel free let us know. We will support you.
Best regards
i am trying to install the demo SW MAxshop THEME, but its telling Menu item skipped due to missing menu slug and with this effects the site is not showing correct.
I have posted this a day ago and no response
Please assist
Hello,
Thank you very much for purchasing Maxshop theme and so sorry for not replying you soon. We have just came back from the weekend.
Today, we have released maxshop version 3.0.0 with new one click demo. Please re-download the latest version of this theme on Themeforest and update it for your site. Please note that, you should delete old plugins before install new version.
Best regards
i did as you directed but now the main menu is not displaying, what do i do.
Please assist. Thank you
Hello,
Thank you very much for reply.
About your question, please go to the admin => appearances => menus => choose top menu(http://prntscr.com/i76kqa) => then scroll down at the bottom and check for primary menu parameter(http://prntscr.com/i76l2x)
Best regards
Thank for you reply, its remaining one thing the sliding news at the top left of the menu not displaying as well.
Please assist
Thank you
Hello,
Thank you very much for reply.
Could you provide us some screenshot for this problem. We will give you an answer after knowing it.
Best regards
Sir, am having just one issues, i can’t edit the demo theme title (SW Maxshop Responsive) that is showing at the title bar of the home page.
Please assist me thank you.
Hello,
To edit title of home page, please follow this guide: http://wpthemego.com/document/how-to-edit-the-page-title-in-your-site/Thanks & Best regards
i am trying to install the demo SW MAxshop THEME, but its telling Menu item skipped due to missing menu slug and with this effects the site is not showing correct. Please what do i do.
Hello,
Thank you very much for purchasing Maxshop theme and so sorry for not replying you soon. We have just came back from the weekend.
For this problem, please go to the our support system(http://support.ytcvn.com) and create a ticket on it. Our supporter will check first then solve this problem for you.
Best regards
Hello,
When is the next Maxshop update?
Thanks!
Hello,
Thank you very much for contacting us.
Today, we released a new version of this theme with the change log as below:
[+] Update Core
[+] Update 2 Mobile Layouts
[+] Update Multi-Vendors Support
[+] Update Ajax Live Search Pro with SW Ajax WooCommerce Search
[+] Update New One Click Install
[+] Update Pop-Up Newsletter
[+] Update Revolution Slider 5.4.6.3.1
[+] Update Visual Composer 5.4.5
[+] Update WooCommerce 3.2.6
Best regards
Hello,
I used this theme for a few years. I just changed my domain and installed the latest theme. It works but i can’t seem to make changes in the css. I have some problems with the left vertical menu not showing up on mobiles. You already gave me the answer a year ago, i needed to delete some code:
app-responsive line 667
/* .vertical_megamenu ul.vertical-megamenu {
display: none;
} */But for some reasen the default css files are keep coming back and the adjustments are gone. Even if i delete the files from the server they still come back…..very strange….. What could be the reason???
Hello,
Thank you very much for contacting us. About your question:
To enable vertical menu on mobile, please go to the appearance => theme options => Narbar options tab => then check for vertical menu on Theme location parameter.
After do that, if this problem still happen, please go to the our support system(http://support.ytcvn.com/login.php) and create a ticket on it. Then provide us information of your site ( admin account, FTP). Our supporter will check and give you an answer.
Best regards
Hello, can you please tell me how to translate the site language? I want it to be in romanian. I already changed the language from Settings-> General. I have searched in the comments and I’ve seen that I have to go to folder: wp-content/themes/maxshop/lang. Where is wp-content? It’s in the theme folder that I’ve downloaded or it’s in the settings in Admin Panel? Sorry for being stupid, but I’m new at this. Can you please help me transalte the theme in romanian? Thank you!
magentech, should I do a ticket for my problem?
Hello,
Thank you very much for purchasing Maxshop theme and so sorry for not replying you soon. We miss your comment.
To translate , please follow those steps as below: 1/ Go to the settings => general => then set site language : romanian. 2/ Go to the plugin => click on add new button => install and active loco plugin 3/ Go to the admin => Loco translate => themes => maxshop theme (http://prntscr.com/i70rp2) => click on new language (http://prntscr.com/i70ru8) => choose romanian language(http://prntscr.com/i70s0s) => click on start translating button => then you can translate word by word(http://prntscr.com/i70slq).
If you have any other question during using this theme, please let us know. We will support you.
Best regards
Hello. It’s ok, at least you are replying at some point, that’s ok with me. 
Thank you for replying and for trying to help, especially thank you for making print screens.
For some reason when i click Loco translate => themes => maxshop theme => Add new language it says “Template missing
This bundle doesn’t define a translations template file. Loco can sync directly with the source code, but this can be slow if there are many files” .
I have no idea what that means, because I'm a newbie in Wordpress. Probably I've done something wrong when I've installed the theme?This is before Add new language: https://ibb.co/htTkw6 This is after Add new language: https://ibb.co/hBzB3m
Should I click the setup tab to complete the bundle configuration? I’m afraid to mess things up. What did I do wrong?
Waiting for your response, thank you!
Hello,
Thank you very much for reply.
I checked Maxshop theme with Loco plugin and do not see the problem like you. Please provide us information of your site(admin account) via our support system(http://support.ytcvn.com). We will check it first before give you an answer.
Best regards
Magentech, Since the last update of the theme my site is not working anymore. I updated the theme and the site stop working. I can use it if I change the theme. if I choose a free Wordpress Theme it works. With your theme, it does not work. I get a blank page when i try to see my site. I even tried to install the theme before it was updated. Still the same problem. I have even deleted my site, and deleted wordpress, and start all over again. I did not have too much progress on my site, and that’s why I tried this methot too. Now everything is from zero.
I also had a problem with transalting the site. I used your steps to transalte the site in romanian with Loco plugin and it did not work. I got an error like this: Template missing. This bundle doesn’t define a translations template file. Loco can sync directly with the source code, but this can be slow if there are many files” .
But the translate the site problem is my least problem now. I can’t use the site with Max Shop Theme at all.
I have sended a Support ticket request with my Informations to my site. Please install the theme for me, I just don’t know what to do anymore. When I have installed the first time, it was working just fine. Now I have to start all over again.. Why it’s not working? Please log in to my site, I made a ticket. Please install the theme for me, and if you can, try to translate the theme in romanian for me. Last time I’ve tried this, I got that error with ” Template missing”. Please help!!!! Thank you.
Hello,
Thank you so much for your patience and so sorry for any inconvenience from us. Currently we’re in our Lunar New Year Holiday – Vietnamese Traditional Tet then our support will be limited unti Feb 22. However, our supporter will try to check and help you in the ticket as soon as possible.
Thank you and so sorry for this delay
Hello. Thanks for your quick reply. I did something ( I have no idea what I did, lol), or maybe you guys did it (if so, thank you so much!) and now I can see the site with your theme. It works now. I can wait until Feb 22 for you guys to help me to translate the site if it’s necessary. Thank you!
Hello, just wanted to thank you for making time to help me translate this theme. I saw that now I can translate the site word by word, before making the ticket I was unable to do it.
Thank you so much for helping me, you guys are great! 
Great & fast support, and with patience when it comes to beginners customers like me. It’s a great help to show print screens with step by step instructions for begginers like me, they even do it for me when I was unable to follow the instructions. I will recommend everyone to buy the theme from you. Thanks so much.
Thank you so much for you kind feedback. This motivates us so so much! And this is the big present to us on the first day of our Lunar New Year!
Thank you
Happy Lunar New Year! Wishing you happiness and success in the coming year!
If you have time (it’s no hurry, I understand that it’s the Lunar New Year Holiday and that the support will be limited until Feb 22 – but I will just ask the questions and wait until you guys can help ), can you please tell me how to remove the Newsletter Subscribe Pop up from MailChimp? I searched everywhere for like 6 hours, lol.
Or at least how can I change the backround image from the PopUp & this text : ” Subscribe to the Market mailing list to receive updates on new arrivals, special offers and other ; Don’t show this popup again! “
It’s driving me crazy. I’ve search all over the internet and could not find it how.
I can change the Form only with ” Invalid email address, Already subscribed etc..” and can change the Style only with default styles.
I would like at least change the backround image from the PopUp and change that text ” Subscribe to the Market mailing…”.
Removing the PopUp will help a lot if I can’t change that backround& that text from the popup.
Also, I would like to know how to disable/enable sale countdown? If I disable “Time” from a product, the product will not appear on the “Sales” box in the Main Front Page, and I want them to appear. And also, how to translate the countdown? This does not work with Loco Translate, right? Lol.
So: 1- How to disable NewsLetter Popup from MailChimp?
2 – If I can’t disable the NewsLetter popup : How to change Popup backround &text from MailChimp? (the text with: Subscribe to the Market mailing list to receive updates on new arrivals, special offers and other ; Don’t show this popup again”)
3 – How to disable sale countdown? And how to enable it back if I decide to use it at some point?
4- How to translate the countdown from products that are on sale?
Sorry for being such a needy customer, lol. I’m just new at this.
I also made a support ticket, if that helps, if you can’t respond here.
Thank you!
Hi there,
Thank you so much for your kind words.
About all above questions, our team will follow and help you in the ticket. Also, please include the information of your website then our team can check it faster.
Thank you,
Magentech, I forgot yesterday to put my info of my site in the ticked and I tried to make a new one now, and it won’t let me. It says that I’ve already made a ticket.
Hello,
I’m so sorry for this inconvenience. To help our supporter follow and help you at best, the support system allows 01 account to create only 03 open tickets at a time. After the ticket is solved, we can close it and open a new one.
To add information, you can comment in the created ticket then it will be easier for our supporter to follow the issue.
Thank you,
It’s my fault. I had no idea that I had to log in and see there the tickets that I made and that I have to close the tickets, loool. Thank you for making this clear now. I have send a comment to one of the tickets with my info. Thank you, and sorry.
You’re more than welcome:)
I wrote you a letter in support. Please respond quickly.
Yes, I activated plugins. Now works. If again something does not work, then again I will appeal to you. Thank you.
Hello,
Thank you so much for your feedback and solution. We highly appreciate your contribution.
If there is any difficulty with the theme, feel free to tell us then we will support you.
Best regards
How can I remove from Home Page that thing with the little hand – ThemeSettings?
Hello,
Thank you very much for reply.
It is our cpanel feature. If you do not want it, you can disable by go to the appearance => theme options => advance tab => then uncheck for show cpanel parameter to turn off cpanel(http://prntscr.com/hycd03).
Best regards
Thank you very much for helping me! Everything worked great! I rated 5 stars
You are welcome . We are so happy about your rate and comment. Our will try more to improve our product and service.
If you have any problem during using this theme, please let us know. We will check and support you.
Thanks & Best regards
I have purchased these theme, I want to Import Demo data. Where can I find the demo? Please help!
Please, I want my site to look exactly like the one from the demo. I have installed the theme, but my site does not look like the one from demo. Please help. Why is not in the download folder?
Revolution Slider Error: Slider with alias home-page-1 not found? What does this mean? Plugin activation-- Not activated. Where is the code?
I’m sorry, I did not see that I have to set Homepage 1, 2, 3 in order to make the site more like the demo. I’m not a professional. Sorry. However, I am waiting an answer on the Revolution Slider Error. Thank you!
Hello,
Thank you very much for reply.
We included sample data of this theme in data/revslider.
To solved the Revolution Slider error, please go to the admin => slider revolution => click on import slider => click on browser button on popup and choose slider to import(http://prntscr.com/hxv5lg).
Best regards
Thank you very much for your answer and for helping me! Maybe you can tell me here also how I can delete that little hand thing on Home Page (the thing with Theme Settings)? I made a picture here: https://wmpics.pics/di-NTV3.jpg I will also make a ticket for that. I can’t figure it out how can I delete it from Home Page. Thank you!
Hello,
Thank you very much for reply.
It is our cpanel feature. If you do not want it, you can disable by go to the appearance => theme options => advance tab => then uncheck for show cpanel parameter to turn off cpanel(http://prntscr.com/hycd03).
Best regards
Thank you very much for helping me! Everything worked great! I rated 5 stars
You are welcome . We are so happy about your rate and comment. Our will try more to improve our product and service.
If you have any problem during using this theme, please let us know. We will check and support you.
Thanks & Best regards
Hello! I am interested into buying these theme. I have a question: can I buy the Extend support to 12 months after I will buy the theme? I mean, what if after the 6 months I decided that I want another 6 months of support? Can I buy it then? Thank you!
Nevermind, I have already purchased with Extend support to 12 months. Thanks!
Hello,
Thank you very much for purchasing Maxshop theme.
If you have any problem during installing this theme. Please go to the our help center (http://support.ytcvn.com/login.php) and create a ticket on it. Our support will check and help you.
Best regards
Best Regards!
Your demo’s are not working. All go to 404. 
Hello,
Thank you so much for your report. We checked and changed the link. You can see demo for this theme here: http://demo.wpthemego.com/themes/sw_maxshop/Thank you,
Hi, i am facing error in theme. i have installed theme and when i try to edit home page it shows this error http://prntscr.com/hjkaxj
this is happening on all versions of home pages.
Hello,
Thank you very much for your comment.
About this problem, please go to the our help center and create a ticket on it. Then provide us information of your site. Our supporter will check and help you.
Best regards
its been almost 24 hours i have created ticket but still there is no response. i tried to register for support but couldn’t received confirmation email or any auto response of created ticket.
Hello,
Thank you very much for reply.
Currently, we have many requests. So we will try our best to check and reply you soon. However, i notice that your support time expired. Then please renew the support license to get support from our team.
Best regards
what if the error is in your theme. downloaded latest version of your theme, installed on localhost and different servers but the error is in theme.
Hello,
Before releasing new version, we tested the installation to make sure that it works well. You can recheck the Theme Requirements to make sure that all is okay before installing the theme.
Thanks,
Hello,
I am really interested in this theme i have a few questions for you
1. Can i make the subcategories appear in a list view? for example, i have one parent category “Computer and Accessories” and lets say under that it has two subcategories “Monitors” and “CPU’s”
Now, in that case, can, when a user clicks on “Computer and Accessories” the two subcategories appear in a list view….., is it possible?
I got a ticket to the help section for Shopify but I am asked to make money for it I already gave money for support
Hello,
Thank you very much for interested in our theme.
Actually we have not got your question. Do you want to show a list categories in shop page like this link http://demo.wpthemego.com/themes/sw_maxshop/?post_type=product&sidebar_product=left? And when you click on Computer & Accessories => it will only show subcategories of this category( http://prntscr.com/hjo27j – http://prntscr.com/hjo2qs) ?
Please tell me more detail what you want here? We will give you a better answer after knowing it.
Best regards.
I do not use WordPress, I use shopify
Hello,
Thank you very much for reply. If you use Maxshop shopify, please comment in this link : https://themeforest.net/item/maxshop-advanced-multipurpose-shopify-sections-theme/20995022/commentsOur shopify team will check and reply you there.
Thanks
Hi there. I’m having trouble importing the media.xml file. The page just keeps loading and loading. And when it’s done it links to the 404 page not found. Please can you give an insight on why this could be happening?
Hello,
Thank you very much for purchased Maxshop theme.
About this problem, please create a ticket on our support system(http://support.ytcvn.com/login.php). Then provide us information of your site. Our supporter will check and help you more.
Best regards
Thank you for the help. I refreshed my cache, it works just fine now.
You are welcome .
Hello, have some Pre-sale questions, Q1: Is the Theme Compatible with Latest Version of Wordpress 4.9 and woocommerce 3.2.4…?? Q2: Will you help us in case we have any kind of issue while installing the theme or using it ? Q3: will we have to install any other plugin to import the demo and make the website same as the demo shown in the screenshots or that will be an built-in option? Q4: What is the refund policy in case the theme isn’t compatible or broken (Which I don’t think would be happening)
TIA
Have a Good Day
Hello,
Thank you very much for your love in Maxshop theme. About your question:
1. Currently, our developer are updating this theme with :
+ WordPress 4.9
+ Visual Composer 5.4.4
+ Revolution Slider 5.4.6.3.1
+ WooCommerce 3.2.4
We will try to release the new version of this theme in this week.
2. After purchased this theme, if you need any help , please create a ticket on our support system. We can check and support you.
3. Currently, we support one click install plugin. After after installing the theme and required plugins, you can go to the appearance => import demo data => then click import button to get our demo data for your site.
Beside, we also provide you sw_maxshop_quickstart_vx.x.x.zip for Quickstart Installation 01 time only for the first installation. You can contact us via our support system to get this package.
4. According to the refund policy of Themeforest, you can request a refund if there is problem from our theme and we can not fix it or we do not support you.
If you have have any question, please fell free contact us. We will support you.
Best regards.
Hey Thank You for the Fast Response… Just one last thing.. what about the mobile site… it says it’s responsive but will there be options to customize the mobile site??
TIA
Hello,
Thank you very much for reply and so sorry for not replying you soon.
Actually, our developer are updating mobile layout for this theme and we will try to release it in the weekend.
About responsive layout, you can customize the number columns of each element for mobile with visual composer. Example: http://prntscr.com/he647f
Best regards
PRE-SALE Question: Compatible with any Multi-Vendor plugins?
Hello,
Thank you very much for your love in our theme.
Currently, our developer is updating Multi-Vendor plugins for the new version of Maxshop theme. After updated, this theme will compatible with Dokan and WC Vendor plugins.
We will try to release it soon.
Best regards.
Hello, How to translate with Loco plugin?
Dear sir,
Could you tell me more detail about that plugin?
Thank you!
Hello,
We are so sorry for our mistake in previous reply. For your question:
After install Loco plugin for your site, please go to the Loco -> theme/plugins -> sw maxshop (http://prntscr.com/h833wu) or a plugin => set new languages => translate to new language(http://prntscr.com/h83pvi).
You can refer this video : https://www.youtube.com/watch?v=-bPAtciHOWA
Thanks
Hi,
In the testimonials section, what will happen if I do not add the client image but testimonial only, will it show an empty circle? Thanks!
Hello,
Thank you very much for your interest in our theme and so sorry for not replying you soon.
For your question, could you provide us some screenshot for it? We will give you a better answer after knowing it.
Regards.
Hi, please see the screenshot—https://www.screencast.com/t/eMydTlPB
Thanks!
Hello,
Thank you very much for reply.
We do not see this layout of testimonial slider in Maxshop theme. However, in our theme, when you do not add client image, it will not show an empty circle. It will show description and the name of client in front-end.
Best regards.
Hi Envato,
We have purchased WordPress template (Max shop) without.Please give me a support plugin missing in data folder
plugins: js_composer.zip, one-click-install.zip, maxshopslider.zip, sw-core.zip, sw-woocommerce.zip
sw_maxshop_quickstart_vx.x.x.zip for quickstart installationIt’s possible to buy separate support for theme
Thanks,
SelvarajC
Hello,
Thank you very much for purchase.
About plugins, i checked and see that we included it in our theme. Please extra sw_maxshop_theme_vx.x.x.zip. Then go to the sw_maxshop => lib => plugins(http://prntscr.com/h2rssa).
About SW Maxshop Quickstart package, due to the Policy of ThemeForest, we could not include it in the theme package. If you want to get it, please contact us at Ticket Support System and provide us the Item Purchase Code, we will send you.
Thanks
