75 comments found.
Hello, if you can help me. I want to customize the services on my content and can not guess, is it just assembled with code? WPbakery or what I can use to insert the text as easily as I want, or photos, etc..
Please create ticket on our help desk at https://sp.g5plus.net Thanks
Created
Haven’t got any ticket with Mowasalat: https://gyazo.com/b287106005b01178d832c535414fd0e3 Pls recheck. Thanks
Thank you
You are welcome. Thanks
Hi, how to open social media in new tab? (topbar social media icon)
Hi, please go to my help desk at https://sp.g5plus.net create ticket there, our support team will help you. Thanks
Hello! I bought your Theme 3 years ago. Now i cant change site’s pages. WPBakery Page Builder doesn’t work! What to do???? They said I have to buy their license! You wrote in comments hier for new users that they can update Theme, WPBakery Page Builder and Resolution slider but its really wrong?
You can login to our help desk at https://sp.g5plus.net/ then go to here https://sp.g5plus.net/download-plugins/ download latest version then manual update. Thanks
Thanks, but i cant login to our help desk, may be you deleted my account already. Could you help?
What is your purchase code? Pls send me via here: https://themeforest.net/user/g5theme I will reset account for you. Thanks
I did it
Thanks! I downloaded latest version of plugins, but how can I update its manualy, could you explain?
Please view our guide here: https://g5plus.net/knowledge-base/how-to-update-theme-to-lastest-version/
Currently no preview available “themes.g5plus.net refused to connect”
Thanks for let me know. We know about it and fixing, it will available soon.
Fixed, please check. Thanks
Hello,
After installing the template I have this error message showing up on the website :
Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/clients/8a1d630412a4d7c8255e93c83964b106/web/wp-content/plugins/mowasalat-framework/core/less/Less.php on line 9577
How can I solve this ?
Thanks
Please update to lastest version. If error stil there, go to my help desk at https://sp.g5plus.net create ticket and leave your account WordPress(admin role) there, i will check for you. Thanks
Deal, thanks for the reply !
Thanks
I am writing you new asking for help since I bought the website I have had a series of problems that I do not see being able to solve and because supposedly there was support for the purchase but I do not receive it, I would like to be able to provide the support.
Hi, thanks for your comment here and sorry very much because difference time zone, at the weekend, that is why i replied quite too late. Sorry once. I checked on my help desk and see you there: https://prnt.sc/uxfipt Pleas patience with us, we need time to answer 1 by 1 follow top to down. And i’m sure 100% answer before 24 hours as i wrote on item’s support tab. Thanks & please follow your topic on our help desk.
Hi, I have some pre-purchase questions: 1.Can client directly order the service or just send a request for a quotation? 2.Is it possible to directly pay for the service with your system (like at online store)? 3.If so, what options for payment gateways do you offer? 4.Is there option for print the labels (for the packages). 5.Do your system have some backend solution for easy administration? 6.Can be exported the list of orders?
Thanks for your interest my theme. 1. You just send /contact with admin/owner of website. 2. Yes, but we just do it for Shop: http://themes.g5plus.net/mowasalat/shop/ , not for services. 3. As payment method WooCommerce supported. 4. Haven’t got it. 5. Yes. We have it, base on WooCommerce for shop. 6. You can use funtions Export/Import of wordpress to do it. Any questions, let me know. Thanks
I would like you to guide me since I have loaded the theme but the site does not see the banners or effects, I have made the usual configurations but I always have the same problem.
Hi, please go to my help desk at https://sp.g5plus.net then create ticket there. I will support for you, thanks
how to disable shopping cart icon and search icon from menu bar
Thanks for your purchased my theme. You don’t want to use Shop feature? or still want but just remove them? If don’t need Shop => deactived WooCommerce plugin to remove shopping cart. If need Shop: do follow: http://prntscr.com/ss1pas If won’t change, pls go to my help desk at https://sp.g5plus.net then leave your account WordPress there. I will check for you. Don’t worry. Thanks
Hello
Can I have categories in the services post type?
Thank you for your time.
Regards
Thanks for your interest my theme. Unfortunately my theme haven’t got categories for Service post type. Sorry very much.
Hi there,
Could you kindly let me know the following:
a) Does this theme provide the ability to track items ( or support a plugin that does) – does it require compatibility with any particular software? b) Does this theme provide the ability to get an instant quote/quote calculator? ( I am not looking for a form that sends to an email, but an actual calculator) c) Is it possible to access the documentation for this, so I can see how easy it is to install? d) Does this theme come with video tutorials? e) I am planning to install this theme over the weekend and over the coming week – which days will you be closing over the next week, in the event that I find an issue that needs technical support?
Thanks and Kind Regards
Ozzy
Hi, thanks for your interest in the theme.
1. There are thousands plugins on the market so we can make sure the theme can be compatible with all plugins.
2. Our theme provides get a quote: https://prnt.sc/qdw1bs
3. You can go to this link to view document: http://document.g5plus.net/mowasalat/
4. The theme comes with the video: https://www.youtube.com/watch?v=Ld0I4CWq5pcb or https://www.youtube.com/watch?v=qlkqcsaSUsM More videos in this link: https://www.youtube.com/channel/UCGoEqZxaVvqGwij17Z432Yg
5. We work on Mon-Sat/ 8:30am-5:30pm(GMT+7) . Thanks and best regards!!
How do I get the xml file to import the demos? I can’t find this file in the downloaded theme
Please go to path: /wp-content/plugins/mowasalat-framework/core/install-demo/data/main to get it. Thanks
Hello, I downloaded the theme with a free monthly distribution theme. I’ve set up localhost and ftp to mowasalat theme, but there is no tab in the theme manager panel. Mowasalat framework has not been updated to version 1.3, your theme is very nice and you want to try and use it Can you please help me
Hi, we don’t support the free items. You can read this article: https://support.g5plus.net/knowledge-base/supports-from-elements/ If we bought our theme already, please create the ticket in the support site: https://sp.g5plus.net/ Thanks and best regards!!
Hello When you install the theme “framework 1.2” problem will be enough to provide information and support. Since the problem is a version, you just need to fix this part.
Thanks for let me know. I will check about it, and when you want to fix soon, please go to my premium help desk https://sp.g5plus.net Thanks
Hi, how to add link to social icon on top bar
Hi, thanks for your interest in the theme. Did you purchase the theme? You can drag & drop G5 -G5 Social Profiles in top bar. Thanks and best regards!!
Hello, Does the regular license allow a lifetime update?
This theme is compatible with Divi.
Is it necessary to buy additional plugins or are they already included in the theme?
Is it compatible with wordpress 5.x?
Hi, thanks for your interest in the theme. 1 Yes, the regular license allows a lifetime update. 2 We included some paid plugins in Mowasalat, you don’t need buy plugin as WPBakery Page Builder and Resolution Slider plugin because they are included in the theme. About other plugins, if you need the feature of other paid plugin, you can buy yourself. 3 The theme compatible with wordpress 5.x Let me know if you have any problem related to the themeThanks and best regards!!
Unlimited Site Usage ?
Lifetime Premium Support for plugins WPBakery Page Builder resolution slider? and your web site?
Hi again, 1. With a purchase code, you only use a site. 2. Yes, you can update timelife Theme, WPBakery Page Builder and Resolution slider. We are glad to assist you. Thanks and best regards!!
Hello, performed the translation of the .pot file but the theme did not translate, did not recognize the translation.
would you help me? how should i proceed?
if you can’t translate, please go to my helpdesk at http://support.g5plus.net/, create topic & give me your account wordpress, i will check for you. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ You can post access information in Access Info tab: http://prntscr.com/l12mfq when send private information as account website or ftp Or you can send to email: g5theme01@gmail.com (Mon-Fri / 8:30am-5:30pm(GMT+7)) .Thanks!!
how update theme without play my website?
Hi, Sorry for reply quite too late at the weekend. To update theme to lastest version, please do follow our guide here: http://support.g5plus.net/knowledge-base/how-to-update-to-lastest-version/ .Let me know if you still need help. Best regards!!
I’m trying to use the free version of your theme, but it’s not possible. If i cannot use it for free, why download it? i will not buy your theme because you are using this system as a special fraud method. The framework may be the older version but I should be able to use it incorrectly or not. If i can’t use it, why did you distribute it for free? 1.3 version download on wordpress, downloaded package name is 1.3 but package content 1.2 It is terrible.
Hi, Thanks for your comment. However, I think you have a little misunderstanding. We never distribute an error version to users, even if it is free.The old version is no longer suitable because currently Revolution Slider, WPBakery Page Builder Plugins, WordPress and woocommerce have updated to the new version. We have also updated the theme to be compatible with WP version 5.0 & Woocommerce 3.5.3, updated Revolution Slider, WPBakery Page Builder Plugins. Click here to view full the changelog: http://themes.g5plus.net/mowasalat/changelog.html . Best regards!!!
Hi. 1) We installed theme, but updates on layout (like header, remove social media icons, change header type…) do not apply. 2) We signed up on http://support.g5plus.net/ with our key, which is fine; but when we try to create a new topic when submitting it goes to 404
So how do we solve first and second issue?
Topic submitted on your support site.
Hi, Sorry for reply quite too late. Your problems, our supporter have replied 18 hours, 37 minutes ago, here: http://prntscr.com/mny6bw .Please re-check and let me know on our help desk. Thanks!!
why does this theme have ads? How do I delete ads in this theme? this is so annoying
Hi, I think there is some confusion here. Our theme has absolutely no ads. Please go to my helpdesk at http://support.g5plus.net/, create topic & give me your account wordpress, i will check for you. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ You can post access information in Access Info tab: http://prntscr.com/l12mfq when send private information as account website or ftp. Thanks!!!
I can not set link button on wpbakery page builder, how to fix them?
Hi, Your case, I need information login to check. Please go to my helpdesk at http://support.g5plus.net/, create topic & give me your account wordpress, i will check for you. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ You can post access information in Access Info tab: http://prntscr.com/l12mfq when send private information as account website or ftp Or you can send to email: g5theme01@gmail.com .Thanks!!
