310 comments found.
Hello,
Good job on the theme first of all 
. Unfortunately I am facing an issue while importing the dummy data, it show something that’s totally different than the live preview theme, can you please support me on that?
Hi.,
Kindly, Make sure you have followed all the steps mentioned below,
1) You need to install the dummy contents from Dashboard > Multihost > General > Import Dummy Data ( Top right corner).
2) Then update the permalinks from Dashboard > Settings > Permalinks.
3) Change the home page from Dashboard > Settings > Readings.
4) Update the menus locations from Dashboard > Appearance > Menus > Menu Locations.
5) Add slider to layerslider or revolution slider and add it to the home page using the slider options below the editor section.
Note: Make sure you have installed all the recommended plugins before these steps.
Regards., DesignThemes Support.
1) Done. 2) Update it to which structure. 3) Which page exactly? Home? 4) Using which structure so that the website is exactly as the previewed template? 5) Add new or import sample sliders? (layerSlider) If add new, shall I insert manual images, or would the dummy data cover it?
Hi.,
2) Update it to postname.
3) Yes, Home page.
4) Select the menu locations header menu and footer menu.
5) You can new slider or sample sliders.
Regards., DesignThemes Support.
Thank you
LayerSlider WP: You need to authorize this site in order to get upgrades or support for this plugin. Purchase a license or enter an existing purchase code.
Hi.,
We have sent the latest layerslider files to your mail. Please have a look.
Regards., DesignThemes Support.
Hi
If the sticky menu is turned on for mobile, when the user expand the menu it will fill up the phone screen. The problem is the menu is not scrollable to see the menu items hidden from the screen.
Do you have idea how to fix this?
Hi!.,
Kindly, mail us your site credentials (WordPress & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
You can actually try this on your live preview. it is the same. http://wedesignthemes.com/themes/dt-multihost/
Resize the browser to 400px width and 300px height… press and expand the menu and expand the sub menu… then you cannot scroll to the sub menus below the menu.
Hi.,
Kindly, Refer the attached screenshot will help you get a clear view.
https://www.dropbox.com/s/y3ex51m6dvxj0bw/remove_sticky.png?dl=0Regards., DesignThemes Support.
If I have WHMCS already, are there additional plugins to make this theme seamless with WordPress to WHMCS? Or when I activate the theme (and recommended/required plugins) it will have everything I need?
Hi.,
Kindly, Install our theme and purchase pro version of WHMCS bridge plugin to have the same look as our demo site.
Regards., DesignThemes Support.
Hi, I want the exactly same slider in demo, can you please export that Layered Slider for me?
Hi.,
The layerslider export file is included with the theme files. Please check that and import it.
Regards., DesignThemes Support.
I need help, i have send you email
Hi.,
We have not received your mail. How can we help you? Please, Let us know your query here.
Regards., DesignThemes Support.
Dear Customers.,
We are excited to continually provide an excellent product with customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.
If you have already purchased Theme, please signup at our Support
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Thank you, we look forward to helping you!
Regards., DesignThemes Support
Hi @rsriram do you have a front-end demo user for WHMCS 6?
Hi.,
Sorry, We do not have WHMCS 6 front end demo.
Regards., DesignThemes Support.
Hi,
Does this theme support RTL ?
Thanks a lot
Hi!
Thank you for contacting us
Yes, Our theme supports RTL version as well.
Regards., DesignThemes Support.
After installing the theme, i got this message: This theme requires the following plugins: DesignThemes Core Shortcode Plugins, LayerSlider Responsive WordPress Slider Plugin and Responsive Styled Google Maps Generator. This theme recommends the following plugin: Envato WordPress Toolkit. but when i click begin installing plugins, i got this error message: You do not have sufficient permissions to access this page. i even checked installed plugins but did not find the above plugins. please help
Hi!.,
Kindly, mail us your site credentials (WordPress & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
I sent you my admin login details
I sent you my admin login details
I’m waiting on you to fix my site, what is gonna on.. my site is not looking like the demo, can you please make it look like the demo?
Hi!
Thank you for contacting us.
It seems that you are using multisite in WordPress. Please, Send us the full admin access login. When we tried to install the plugins, we get “You do not have sufficient permissions to access this page.”
Let us know the ftp details as well via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
I just sent the ftp login details. the admin login is the same for full admin access, all you need to do is on the top left corner, click network admin to access full admin
Hi.,
We have updated your site. Please have a look.
Let us know, if you find any issues in future.
Regards., DesignThemes Support.
ok thank, how do i make the WHMCS-BRIDGE to work. i have installed the WHMCS-BRIDGE plugin but is not working.
i also noticed that home one page slider is not working, i got this error message: Slider with alias slider14 is not found, i searched plugin with no result. where do i found the Slider with alias slider14
please install the WHMCS template, your video is unclear, tried but did not work.
Hi.,
1) Kindly, Check this youtube video for configuring it https://www.youtube.com/watch?v=CIbKbExKE1E&index=6&list=PL6kpawNbFm9X76xkNsKa9OQrz3aysbkmH
2) We have added the slider in your revolution slider section. Please have a look.
Regards., DesignThemes Support.
I don’t know how many time i will tell you this, i said i installed the Whmcs template as your video illustrated but the whmcs is still not working, is showing 404 not found page.
Hi.,
Please mail us your updated site credentials (WP & FTP access logins) immediately via the right bottom form located @http://themeforest.net/user/designthemes. The details which we have is not working.
Regards., DesignThemes Support.
I sent you my login credentials but the whmcs is still not working. what is going on?
your is still not working after installing it and entering the correct installed URL
Hi.
Kindly, Check the screenshot oursite_whmcs.png which is our site ftp. In that you can see the WHMCS folder where we have installed the WHMCS software. Check this screenshot yoursite_no_whmcs.png which is yours and we cannot see that folder in your public_html folder. Where you have installed it? We have asked you this million times, and you are giving us the same reply.
https://www.dropbox.com/s/mm0d387wf9wdwpl/yoursite_no_whmcs.png?dl=0 https://www.dropbox.com/s/2zp84rh0fw6zs33/oursite_whmcs.png?dl=0Regards., DesignThemes Support.
I don’t know where i installed it, i only know i installed the whmcs bridge plugins which is given me blank page
Hi.,
Kindly, Check the WHMCS software documentation from this link http://docs.whmcs.com/Main_Page
Regards., DesignThemes Support.
the link you sent me is not whmcs bridge, i’m trying to use whmcs bridge plugin not the whmcs premium, the problem is that your whmcs multihost does not work with whmcs bridge plugin, why did you ask for my admin and FTP login details if you were not willing to help me with whmcs installation?
Hi.,
We do not install WHMCS software. You need to install it. We just install our theme only. Also WHMCS software is different from WHMCS bridge plugin. We think you are confused in it.
First, you need to install WHMCS software. Then you need to install wordpress, our theme, WHMCS bridge plugin. We think you have not installed WHMCS software. First, install that and you use link in the WHMCS settings page.
Regards., DesignThemes Support.
is the WHMCS software free?
if not then it will not work for me and i will need refund
Hi.,
The WHMCS software is not free. Check this link for more details http://www.whmcs.com/order/ With only our theme, you cannot sell the domain, etc. You need to have server setup, WHMCS software, etc. Regarding refund please contact envato support team.
Regards., DesignThemes Support.
Hi, I just purchased your theme. how do i install it, can you send me installation instruction.
Hi.,
Kindly, Check this video for installing the multihost theme.
http://wedesignthemes.com/support/multi-host-responsive-hosting-wordpress-theme/#1(OR)
https://www.youtube.com/watch?v=jD0i7_RnrOM&list=PL6kpawNbFm9X76xkNsKa9OQrz3aysbkmH&index=1Regards., DesignThemes Support.
does your theme work on wordpress multi site
Hi.,
Thank you for contacting us.
Yes, Our theme will work with WordPress multisite.
Regards., DesignThemes Support.
After installing the theme, i got this message: This theme requires the following plugins: DesignThemes Core Shortcode Plugins, LayerSlider Responsive WordPress Slider Plugin and Responsive Styled Google Maps Generator. This theme recommends the following plugin: Envato WordPress Toolkit. but when i click begin installing plugins, i got this error message: You do not have sufficient permissions to access this page. i even checked installed plugins but did not find the above plugins. please help
Hi!.,
Kindly, mail us your site credentials (WordPress & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
It works in WP 4.3?
Hi.,
Thank you for contacting us.
Yes., you can use our theme with latest WordPress version. Let us know if you have any issues.
Regards., DesignThemes Support.
When are you next planning to update this theme? Is it compatible with WordPress 4.3?
Hi!
Thank you for contacting us.
We have checked our theme with WordPress 4.3 version. We will update the theme as soon as possible.
Regards., DesignThemes Support.
Hi, I am considering this theme for my next project but require a ‘timeline’ blog, will you be adding this at all?
Also I need to have a forum for support, I see that you have WHMSC linking with a Knowledgebase…but I assume that you have to have a paid subscription with WHMSC to use those features?
Hi!
Thank you for contacting us.
1) We will consider timeline blog in our future updates.
2) Yes many features of WHMCS bridge plugin comes under the pro version only.
Regards., DesignThemes Support.
Hello ,
How is managing customer payments and transfer them into my bank account
Is this issue managed through the theme? Or what ?
Hi!
Thank you for contacting us.
Our theme is just a skin for the WHMCS software. Only the WHMCS software maintains all the payments related functions.
Regards., DesignThemes Support.
Hi, can i see RTL sample or demo ?
Hi.,
Thank you for contacting us.
Sorry we do not have demo for the RTL version.
But our theme supports RTL version.
Regards., DesignThemes Support.
May I know how to change the view port so it that it doesn’t stay fixed in mobile view?
sorry I just realize I asked this earlier. You dont have a switch to support this, But I change the framework/util.php viewport code to remove the maximun-scale. Thanks anything.
One more question. Its seems the “Enable Sticky Navigation For Mobile” is not working. I have disable it an yet it is still showing the sticky menu in mobile. Can you confirm this?
Hi.,
Thank you for contacting us.
You can change the viewport from the file wp-content/themes/multihost/framework/utils.php line no: 697
Regards., DesignThemes Support.
Hi.,
Just add this css code in the responsive.css in the condition
@media only screen and (max-width: 479px) { }
.is-sticky #header-wrapper { position: inherit !important; }
Regards., DesignThemes Support.
hi i need to know how to start to customize the theme? I just bout it here is the code: c7cff703-607a-4461-9b7c-188c15a5e376 and downloaded but i am very very basic and i need to know the real first step after i downloaded yout theme
Hi.,
Thank you for contacting us.
Kindly.,check the YouTube videos from this link https://www.youtube.com/playlist?list=PL6kpawNbFm9X76xkNsKa9OQrz3aysbkmH to start customizing your theme.
Regards., DesignThemes Support.
Fist of all your videos is completly unuseful if someone have never tried WP before. Also no audio no written, and some images are not visible. Anyway i installed WP on my server and i am trying to upload your .zip file , but at the end of the procedure a message tells me that is not possible to complete the installation of the theme because it was not possible to find the style.css Please let me know exactly because i wont understand videos like the one you gave me. Thanks
Hi.,
This error is caused by trying to install the entire download ZIP package rather than the actual theme itself. The downloaded package contains documentation, child theme etc.
Methos I:
(i) Don’t install the entire download ZIP package rather than the actual theme itself. The downloaded package contains documentation,child theme etc. So unzip package and find actual theme file then install theme.
(ii) Actual theme directory – Find style.css file is located in your actual theme directory folder.
Method II:
(i) Copy actual theme directory folder
(ii) Go to Multihost(wp-folder) > wp-content > themes > paste copied theme directory folder
(iii) Go to Dashboard > Appearance > Themes > Activate theme
Regards., DesignThemes Support.
hi there, i have purchased this theme and loved very much. I also wanted to purchased images but i couldn’t find the link would plz provide me the link?
Hi!
Kindly, Check the attached text file.
https://www.dropbox.com/s/swabrgew0sfb8p8/slider-images.txt?dl=0
