285 comments found.
Hi There,
How do I switch to “Home 03”. That’s the one I liked but it seems only option is “Home 01”
Hi EnsarDemirkan,
Please open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will help you check it.
Have a nice day!
hi, I want to add product description and button in quick view modal. Can you help in this?
Hi Minadxb,
Please open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will help you check it.
Have a nice day!
It worked, you can ignore my messages.
The issue was the incompatibility with another plugin
Hi THamzaT,
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and explain more about what you want. Our support team will help you.
Have a nice day!
I can’t get the home pages to work, please help. Where am I supposed to find them? do I need to build it myself using elementor ?
Hi THamzaT,
Please open a ticket here https://skygroup.ticksy.com/ and explain more about what you want. Our support team will help you.
Have a nice day!
Hello
I still can’t get it to work. I have unzipped the file and uploaded mydecor.zip in wordpress appearance. I get a banner saying that a required plugin is missing. When I click on install, I get the following error:
Cannot load tgmpa-install-plugins.
When I look for Themesky plugin in the store, I don’t find it. I am supposed to download it from somewhere? Note: The same issue with the following plugins: MailChimp for WordPress and Slider Revolution but apparently those are only recommended plugins.
Thank you
Hi THamzaT,
Please open a ticket here https://skygroup.ticksy.com/ and explain more about what you want. Our support team will help you.
Have a nice day!
Hello again,
my bad, I just found the instructions.
Please ignore my previous message thanks,
Hi THamzaT,
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and explain more about what you want. Our support team will help you.
Have a nice day!
Hello there,
I have just bought this template, tried uploading it through elementor’s interface and through wordpress dashboard -> templates, but I both cases the template fails to import. Here is the error I am receiving: ” There has been a critical error on this website.
Learn more about troubleshooting WordPress. “
Thank you for your help
Hi THamzaT,
Please open a ticket here https://skygroup.ticksy.com/ and explain more about what you want. Our support team will help you.
Have a nice day!
Hello. I would like to swap “MENU” and “KATEGORIE” and make “KATEGORIE” active by default, how to do it? On mobile menu only.
My site: https://budujemy.eu
Hi adrianstyrnol56,
Please open a ticket here https://skygroup.ticksy.com/ and explain more about what you want. Our support team will help you.
Have a nice day!
Hi, How many licences do I have to buy if I just copy/paste my website created with my Decor Theme for 15 different domains ?
Hi flowrvelobekleidung,
Each license is only used for one website. Please read ThemeForest’s policy https://themeforest.net/licenses/standard.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and explain more about what you want. Our support team will help you.
Have a nice day!
file to import data manual
Hi waelr29,
Please open a ticket here https://skygroup.ticksy.com/ and explain more about what you want. Our support team will help you.
Have a nice day!
Hi, I have trouble changing the footer. It just doesn’t. I can edit it but when I chose the footer I want, it doesn’t happen.
Hi MAYEN_AQUINO,
Please open a ticket here https://skygroup.ticksy.com/ and explain more about what you want. Our support team will help you.
Have a nice day!
Hello
Unfortunately, we did not receive a response about our problem that we mentioned before. There is no notification in incoming mails. We ask for your help regarding our problem. The issue is really urgent. We thank you.
Hi birsimhome,
Please open a ticket here https://skygroup.ticksy.com/ and explain more about what you want. Our support team will help you.
Have a nice day!
I bought your theme some time ago, it’s very nice. Now I’m making the site dual language with WPML. Everything works when I change the language but the footer (has been translated) doesn’t change. What do I have to do to make it change?
Hi Diamond2222,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
I renewed support, opened a ticket several hours ago but got no response
Hi Diamond2222,
Please check your ticket again. I have replied to it ( 8 hours ago )
Best regards,
sorry, I didn’t receive the email. Now everything is OK. Thank you
Hi Diamond2222,
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
All I did was upload your theme, change the header in the theme options, and now I permanently have blue text and transparent backgrounds.
I change 1 thing and the whole theme breaks. Your comment section is filled with people and the problems they face with your theme. Clearly shows you purposely made a theme full of bugs so people would have to come to you for help over and over again.
Hi MattY31,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
Hello
First of all, we have 2 problems in the current theme. The 1st problem is that the mobile menu icon and the search icon at the bottom are not visible in the mobile view in the theme. Can you help me how to edit this?
The second problem is where can we change the social media icons on the product cards and other pages, or how can we replace these icons with other social media links?
We urgently need your help regarding these matters. Thank you very much and we wish you good work.
Hi brisimhome,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
HI ,How to translate theme by wpml
Hi yutthakan,
Please read the document at the link https://docs.theme-sky.com/mydecor/#using-wpml so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hi , I ve tryed to add this theme to shopify and it coming to an error zip does not contain a valid theme: missing template “layout/theme.liquid” ,could i get some help please
Hi RaduF12,
Unfortunately, the MyDecor theme does not support Shopify. If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Compliments on a lovely Theme.
Pre-Sales Qtns if you don’t mind:
1. Is it possible to display the Product SKU on the Shop Page ?
2. Is the Template compatible with YITH Request a Quote Plugin ?
https://yithemes.com/themes/plugins/yith-woocommerce-request-a-quote/3. On the Shop Page for Variation Products. why is the Size not being displayed ?
Screenshot:
https://ibb.co/qMxv7fKYet the Colour variation is displayed ?
https://ibb.co/W3TmJ084. On the Shop Page for Variable Products, the Product Baby Crib is displaying ONLY 3 colour variations ?
https://ibb.co/tLQBNpWWhen the same Product on the Single Product Page has 7 colour variations.
https://ibb.co/rchznFcShould’nt the Shop Page for that Product display all 7 Colour variations ?
Rgds
Hi Peaceonearth,
1. Yes, you can.
2. Yes, you can use that plugin.
3. It only shows colors which product has. If you want to add product to cart (select size), you will need to go to product page (or open quickview).
4. You can change number of colors in Theme Options.
Have a nice day!
Thanks for the update.
For Qtn #3, perhaps you didn’t understand the qtn.
The product ‘Sofas Outdoor with Table’ has Size variations.
Why is the variation sizes not showing on the Shop Page for that product ( below Show options ) ?
Hi Peaceonearth,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hi Skygroup
Unfortunately, I have not yet purchased the Template.
The Product has 4 Size variations as shown on the screenshot below:
1 Seater, 2 Seater, 3 Seater & 4 Seater
https://ibb.co/xhNF4ktI would like to see how it look on the Shop Page before I buy template.
Can you pls update the Demo Site(s)
Hope you understand.
Rgds
Hi Peaceonearth,
What do you mean? Can you give us more details of your problem? So we can help you better.
Best regards,
Hi Skygroup
Pls allow me to elaborate.
The Product titled “Sofas Outdoor with Table” has 4 Size variations ie: 1 Seater, 2 Seater, 3 Seater & 4 Seater
See link below:
https://demo.theme-sky.com/mydecor/shop/sofas-outdoor-set-cushioned-chairs-with-table/
Unfortunately, on the Shop Page, the Size Variation for the item is NOT displayed ?
I can see the Color Swatch variations is displayed on the Shop Page, but what about the Size variations ?
Hope you understand ?
Rgds
Hi Peaceonearth,
We replied your question before. We understand your question. On the Shop page, it only shows colors which product has. It does not show size. The size attribute will be shown when you want to add product to cart on the product page (or quickview).
Have a nice day!
Hello,
Just wondering if this theme comes with any Schema (product, business etc) or if this is something we will need to add?
Hi jamesc279,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Best regards,
Hello
I am unable to import the demo which shows a server 500 error!
Also there is no easy installer package for this template !
Can you please tell me where I should enter my licene key ?
Thanks and regards
Hi mraliroghani,
Thank you for using our theme!
It may relate to your hosting configuration. Please read this article https://ocdi.com/import-issues/ and contact your hosting provider for help.
For more information about installing/using the theme, please read our documentation https://docs.theme-sky.com/mydecor/#installation and watch our tutorial video https://www.youtube.com/watch?v=PAQDjlXAkgA&list=PLbyF_EROfxJSMMG5FP2pBQxr2EwkZkUxc
We don’t require license key in backend. If you still can not import demo content, please open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will help you check it.
Have a nice day!
