285 comments found.
Hi there,
I have a couple small issues with my theme: The word CONFORMATION is misspelled on the checkout page: https://canadadirecthealth.com/checkout-2/
Also how do I get BUY NOW buttons on the products on my home page and other main pages in addition to the “ADD TO CART” button? it’s there on the actual product pages but not on the other main page of the site. i.e.: https://canadadirecthealth.com/ https://canadadirecthealth.com/product-category/10ml/ https://canadadirecthealth.com/product-category/30ml/Thank you! Liz Trenchard
Hi elaska,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
hi i can’t update sliderrevolution plugin. it call “ajax error” please check my website https://kingkitchenthailand.com/
Hi wasint,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you.
Have a nice day!
Hola, Adquirí el tema y quiero traducir los textos por defecto en inglés por textos en español, tenéis algún archivo creado que se pueda subir para traducirlo automáticamente?
Gracias.
Hi diansistemas,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you.
Have a nice day!
Hello , i have been testing this theme for a few weeks now, everytime i use woocomerce after i install i get . There has been a critical error on this website. Please check your site admin email inbox for instructions.
Learn more about troubleshooting WordPress.
it seems to be the woocomerece plug in . can you help as i need this to work to add products and sell from
Hi lilleyr,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Dear support team, I hope this message finds you well. I recently purchased a website template from your website, and I’m facing an issue. The template does not support the French language, which is essential for my website. Could you please provide me with a solution or guide me on how to add French language support to the template? Thank you for your attention to this matter. I look forward to hearing back from you soon. Best regards, abdeal Aelayate
Hi abdealalayate,
You can use the Loco Translate plugin. If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi! I have had problems with the theme. In the desktop version everything seems to work fine, but in the mobile version, the menu doesn’t work. Not even in the demo that you have either.
In this demo doesn´t work the menu on the mobile version, just like my web: https://demo.theme-sky.com/mydecor/home-05/
Hi MAYEN_AQUINO,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello Admin, i can’t install this theme after purchase. I am getting curl error, and your team as me for FTP account which i don’t have because my website is hosted on a digital ocean droplet. Kindly suggest a solution for me. Thanks
Hi boredAdmin,
We have replied to your ticket. Please check it again.
Best regards,
Okay thanks
Hi,How can I edit the bottom 5 button menu when accessing the site from mobile devices?
Hi sercan205,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello admin please i can’t import demo after installing this theme. I am getting this error:
Import Failed Whoops, there was a problem importing your content.
Import Failed An error occurred while fetching file from: https://neecape.com/wp-content/plugins/themesky/importer/data/content.xml! Reason: http_request_failed – cURL error 7: Failed to connect to neecape.com port 443: Connection refused.
Hi boredAdmin,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi I have downloaded and installed – but im getting this – which seems to be a hash of pages and also missing elements eg the menu , footer and products on the sample data ?
https://quakedesign.co.uk/decoHi lilleyr,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
is price variant option available for theme?
Hi rkosanam,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi! Please, how can I remove the fixed mobile bar that contains the home, store and search icons?
Hi w3com_,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
hello! The lower menu is deactivated, and I cannot reactivate it. I need you to tell me how to solve it. Thank!
Hi MeryWofldesign,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi Team,
My blog is not working properly and having very different look with very big font size. The look and feel is very boring. Please guide me how do I edit the settings like:
1. “change in size of H1, H2, H3” 2. Add related image 3. Add side bar in blog
Hi samast_ah,
We have replied to your ticket. Please check it again.
Best regards,
is there a possibility to use elementor color sheme instead of theme color sheme?
Hi brangobe,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi, I purchased and installed “my.decorfrom Envato Market” on a deviceI have tried several times including reinstalling it. Can you help or get a refund please.
Hi abdealalayate,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi,
I need your help in product single and product loop page. I need to show brand name and brand image in product detail and product loop page. Please help on it?
Hi Minadxb,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hi, I have purchased My Decor theme and want to use it for affiliate shop – external products only. In shop catalog I want to be able to have featured product image linked with external url – so the customer dont see the single product page and is redirected to external shop after clicking the image. Is this possible to do?
Thank you very much
Hi yvonne44,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hi, Im considering to buy this theme for affiliate furniture store. Is it possible easily to turn off the shopping cart function and related icons in the settings of the theme? Thank you
Hi yvonne44,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hello, I am getting the following warning. Elementor full should be running, right? I can’t edit the shop page. can you help me? thanks
For Elementor to work on this page, you must call the_content function in the current template
Hi mehmetmurath,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!