605 comments found.
Dear Team,
Pre-sale question, can the check our button be changed to Request for quote. Like the customer select the items with quantity when hit Request for quote button we get an an email with the required items then we sent the price. we don`t want to make only payment, so we need this function.
Thank you,
Also, can the customer right a note with each item? at the time of sending the request?
Hi mountisito,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
I don`t have a website yet, am planing to start one soon after i get your comment.
Hi mountisito,
You need to use a third party plugin, such as this plugin.
After purchasing the theme, if you need help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
woocommerce compatible… its mean we must have plugin woocommerce? not included?
Hi uptemplates,
Yes, the MyMedi theme compatible with WooCommerce plugin and it is integrated into the MyMedi theme.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hello Medi theme people
I have an issue and hope i could get some help, My issue is i have modified the footer in home page and it works fine via the footer blocks both footer areas and in the theme options i ve chosen those footer blocks and it shows fine in the home page but in the other pages as account page shop page and any other page the MEDI default footer shows and i tried to get into every page and apply the footer i did choose but it doesn’t show what is the problem and how can i solve it i m working on my local machine and i would like to get some help
Thank you so much for reading my issue and will be so pleased and satisfied cz i want to deploy my website very soon
Hi saadbu1010,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Thank you for the quick fix in just 15 minutes i had my problem solved your support is amazing
Hello , supported team ! I have just bought this theme and downloaded demo content but i don’t see everything. For example, in menu “Shop” i don’t se anything, in menu “Pages” there is nothing in submenu “List”, “Grid seperate”...And if i can translate site, made by this theme to another language ?Thank you !
Hi nguyenduchuy000,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
You can use the Loco Translate plugin to translate your site.
Best regards,
Thanks !
“Customers also bought” grid is big. Is there an alternative?
Is there a page showing all of the modules since it’s bakery?
Wcfm copatible?
Checkout page preview?
Hi functionmunchkin,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
hello how to create a registration form? The demo page in … / my-account / already has an authorization block and a registration block, but after installing the theme by me in / my-account / the registration form does not exist 
Hi Evident_,
You go to WooCommerce > Settings > Accounts and Privacy and enable the Allow customers to create an account on the “My account” page option. Please read WooCommerce documentation https://docs.woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
It is clear and done. But I do not understand how (after clicking on “register”) to send a letter to the user’s e-mail with a special verification code. It says “wait a few minutes”, but the function does not work, how to enable it?
Hi Evident_,
You should check the configures on your email. Maybe it is incorrect so you can not send an email. You read the document at the link https://docs.woocommerce.com/document/email-faq/ so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
We need to be in div not in the select field.
Thanks
Hi AQULOS,
We do not see the screenshots. Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Why is the product pricing only in Euros £ ? How can make the changes?
Hi allan6,
If you want to change the price symbol, you go to WooCommerce > Settings > General > Currency Options > change your currency.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
hello sir if theme MyMedi support arabic language and sar currency
Hi subzero777,
Thank you for being interested in our theme!
Yes. MyMedi supports them.
Best regards,
Hello,
I have a question about mobile menu button, I searched everywhere and can’t seem to find how to change color from default orange. Is there an option or should I change it with code?
Regards, Anže
Hi Grunf92,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you check it.
Best regards,
Hello,
I opened the ticket on your site.
Regards, Anže
Hi Anže,
OK. Our support team will reply your ticket soon.
Best regards,
Hi, I have purchased the MyMedi – Responsive WooCommerce WordPress Theme.
I have a question in regards to categories, is it possible to move the category text underneath the products in wordpress – instead of the category text being on top of the page?
If you need screenshots or a more deep explanation, please contact me
best regards, Isabella
Hi Isabella,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you check it.
Best regards,
Hello There, I could not find the Sign Up form in the Theme. I need to Sign in/Sign Up option for my Customers.
Hi harvindraa,
You go to WooCommerce > Settings > Accounts and Privacy and enable option which allows user register. Please read WooCommerce documentation https://docs.woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi harvindraa,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
I have already raised the ticket but did not get any reply.
Hi harvindraa,
I don’t see your ticket in the unreplied tickets. Did you open a ticket here https://skygroup.ticksy.com/? If yes, please give me your ticket ID. I will help you check it.
Best regards,
www.mymed1.online
I have purchased your product. Its not coming up as per your advertisement.
I have written to you yesterday, either guide me to get the template correctly displayed or refund my money.
Hi vicdubey,
We replied your previous comment. We asked you open a ticket. So, we can help you. But, you didn’t open any ticket.
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details about your issue. Our support team will help you check it.
Best regards,
Hi, I am trying to edit
this 100% Money back Non contacting shipping free delivery
can you please tell me where i can change this.
Thanks.
Hi Am5solutions,
You go to Footer Blocks > edit the footer is contains the TS Feature shortcode > edit TS Feature > change Feature Title.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hello, On the product page the image preview has a weird shade and lower resalotuion. I dont want that. How can I fix it?
Hi untabdullah,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
www.mymed1.online
I have uploaded your theme to my website. It’s not as good as given on your portfolio. Please check my website guide me to get the best result.
I have also installed alidropship plugin…I want someone to upload and configure the products.
Regards
Hi vicdubey,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hello!
When using category description on woocommerce products, the text is hidden. The row is there but text is hidden somewhere. It works great if i add sidebar but i dont want to have sidebar layout.
Hi Jonnalor,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi, can I ask here if I have any questions?
Hi Ahmatjan,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hello Sir,
I want to showcase the menu on the header top bar instead of the bottom bar in the mobile version, can you please tell me how can I move it to the top bar instead of the bottom bar.
Hi hearingaidecomm,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
how do i get instagram token link
Hi xxxronaldxxx,
Please read this article https://skygroup.ticksy.com/article/16759/.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice weekend!
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