605 comments found.
Hello, is there an email address I can contact you on?
Hi Nicole,
We have replied your ticket.
Have a nice day!
Hi, where to add google analytics code? Thx
Hi searchz,
You read the document at the link https://www.wpbeginner.com/beginners-guide/how-to-install-google-analytics-in-wordpress/ so information.
Best regards,
Hi,
Thank you for this excellent theme, I am having an issue though. The one-click demo data install is throwing 504 error, I have ensured the post_limit and upload limit Is at 800MB. Can you help resolve this?
Hi srbgyl,
There may be a problem with your hosting configuration. Please read this article https://ocdi.com/import-issues/ and check it again.
If you can not check it, please try contacting your hosting provider and ask them to check hosting configuration for you (send them the link above).
After doing that, if you still can not import demo content, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello !
Im using your theme and I have a simple question about link name for the brands.
Actually it’s look like : mywebsite.fr/product-brand/... I would like to edit/translate the “product-brand” text for : mywebsite.fr/marque/...
How I could do this edit please ?
Regards, Jeff
Hi jeff44,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi, is it possible to create a header version that the logo is in the center? Or any suggestion on how to archive this? I would like to keep the theme update possible when you release new updates in the future. Thanks a lot.
Hi hype-design,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hello, Please, what’s your email address, I have a specific customization request?
Hi kariche,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about what you want. Our support team will help you.
Best regards,
Slider Revolution template not working. Please guide me how to install it
Hi genovaad,
You go to Install Plugins > install and activate the Slider Revolution. You can import the slider by the One Click Demo Import plugin. Please read the document at the link http://docs.theme-sky.com/mymedi/#demo-content or http://docs.theme-sky.com/mymedi/#rev-slider so information.
If you do not work, please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about what you want. Our support team will help you.
Best regards,
Hello
I want to show mobile menu on header bar but there is on any function to showcase on header, so please let me know how can i enable menu on header for mobile, my website URL is hearingaiddr.com
Hi hearingaidecomm,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about what you want. Our support team will help you.
Best regards,
I have already submitted ticket for the same, so please update me as soon as possible.
can you please reply me on my ticket?
Hi hearingaidecomm,
I have replied it to you. Please check it and dicuss this problem with me. So I can fix it for you as soon as possible.
Best regards,
thanks, I have also replied you.
Hi,I just bought the theme and want to know how I can use wp bakery to edit footer because there are shortcodes like vc label what is the most convinient way to edit footer
Hi cakanhakan,
If the WPBakery Page Builder editor does not show up, you will go to WPBakery Page Builder > Role Manager. You set Post types to Custom and check the ts_footer_block post type below.
Best regards,
Hi,
I got a problem in applying the theme to my site, Already did changes with the logo etc for the header, but it’s not applying in home-5 . Its still showing Mymedi logo’s there, need your help with that.
Looking forward to hearing from you.
Best Indri
Hi Thrive_Id,
You can change the logo by go to Appearance > Theme Options > General > Logo-Favicon.
If you change it by the option above but it does not work. You go to Edit Page > Page Options > Header – Breadcrumb > change your logo.
If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about what you want. Our support team will help you.
Best regards,
Hi, thanks for this amazing template! Just a quick question. Is there any easy way how can I disable active class on first item in Menu? I see: ’.ts-header .header-bottom.hidden .menu-wrapper nav > ul > li:first-child{‘ in mymedi.css but this file is generated, so where I need to do change that?
Thanks a lot
Hi barbarossa94,
Thank you for your compliments!
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about what you want. Our support team will help you.
Best regards,
My WPBekery builder page licence didnt show and cant use in products tempelete while uploading a products
Hi Elderstores,
About WPBakery Page Builder license, please read this article https://skygroup.ticksy.com/article/10856/
If you want to activate WPBakery Page Builder for product, you can go to WPBakery Page Builder > Role Manager. You change the Post types option to Custom and check the product option below.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ , give us your website information and more details about what you want. Our support team will help you.
Best regards,
Hello, I couldnt figure out how to set a default view for the products? (lists, sqaures, etc). Can you please tell me how? thanks!
Hi josemalquijay,
You go to Appearance > Theme Options > Shop/Product Category > Product Columns Selector > turn on it. It will show the product columns selector like the screenshot
Or you can change the product columns by go to Appearance > Theme Options > Shop/Product Category > Product Columns > change it.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ , give us your website information and more details about what you want. Our support team will help you check it.
Best regards,
Hi,
I just bought the theme, and it looks really good! I like homepage 3, and like to have the whole site In that style, how can I do that? I mean it for the menu’s etc, I now have homepage 3 as homepage, but when I visit another page on mobile, the header changes, the site now has mobile bar on the underside of the screen. Could you help?
Kind regards!
Hi MatthiasMax,
Thank you for using our theme! 
Please open a ticket here https://skygroup.ticksy.com/ , give us your website information and more details about what you want. Our support team will help you check it.
Best regards,
can i activate the slider revolution ? the license is generic
Hi iqbalabiyoga,
Activate the slider revolution, you read the article at the link https://skygroup.ticksy.com/article/10856/ so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Best regards,
Hi !
What a good start for your theme i just bought…
The Demo Import failed.. it stops with an error message : Whoops, there was a problem importing your content.
Import Failed Top 5 Bestsellers in: Dog
Half of the demo is imported, i guess, i have no sliders, the pages are half empty, etc
please could you help or at least give me a link to an xml file for import or anything ?
It makes me really angry when i bought a brand new theme and the first thing that is SUPOSED to work is not working…. I think i might ask for a refund
Hi littlenemo,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
There may be a problem with your hosting configuration. Please read this article https://github.com/awesomemotive/one-click-demo-import/blob/master/docs/import-problems.md and check it again.
If you can not check it, please try contacting your hosting provider and ask them to check hosting configuration for you (send them the link above).
And you can read the document at the link http://docs.theme-sky.com/mymedi/#demo-content so information.
Best regards,
footer blocks are not open in visual composer.what to do?
Hi webicent,
If the WPBakery Page Builder editor does not show up, you will go to WPBakery Page Builder > Role Manager. You set Post types to Custom and check the ts_footer_block post type below.
If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Best regards,
Thank you for your quick response it works charm!!
Hello, I purchased your template. After installation, I found that the slider is not smooth. How to solve?
Hi xiangcong,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Best regards,
Hi support,
I uploaded the theme and all, worked great but then the slider revolution from the demo theme stopped working and just shows a bunch of coding on the front end. please advise
Hi Xtolia,
Please check to make sure that the Slider Revolution plugin still is activated.
If you can not resolve this, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hello, I have entered the API key for Google Maps in General Settings. in TS Google Map Settings where do I enter the lat long or the exact location of the address?
Hi ippatil,
If you have enterd the Google Map API key, you go to Edit Page > Edit TS Google Map > Information > enter the lat long or the exact location of the address ( see the screenshot ).
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi, I understood where to add the address that is shown. I want the map to show a specific location by lat and long. TS Google Map does not allow me to set lat and long. Where do I set the location that the map shows?
Hi ippatil,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
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