605 comments found.
Hello, have problem… First: https://gyazo.com/41b3a4c69264481323c4dcd8a630ead1 ( menu is not center)
2: https://gyazo.com/41b3a4c69264481323c4dcd8a630ead1 – category how to edit? how to add?
3: foother dosent exist, pls help me :*
Hi robert9511,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Good Morning! Yesterday I purchased your MyMedi theme for Wordpress, but when I try to have the demo content installed I keep getting this error:
An error occurred while fetching file from: https://www.simplykleen.com/wp-content/plugins/themesky/importer/data/content.xml! Reason: http_request_failed – cURL error 60: Peer’s Certificate issuer is not recognized..
I have deleted the theme and re-installed it… still the same issue. Can you please point me in a direction to possibly fix this issue please?
Hi errive,
There may be a problem with your SSL Certificate. Please check it or contact your hosting provider and ask them to check it for you.
After doing that, if you still can not import demo content, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello I have problems with the One Click Demo Import.
Error: Reason: http_request_failed – cURL error 60: Peer’s Certificate has expired
Can I get the files for manual import from you? Thank you very much
Hi Guanoreno,
There may be a problem with your SSL Certificate. Please check it or contact your hosting provider and ask them to check it for you.
After doing that, if you still can not import demo content, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
You can find the import files in plugins/themesky/importer.
Best regards,
Hi,
We are having issues with the filter on the shop page, could someone please help.
Hi Thelocalmarketingteam,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Can I use my license in localhost and then go live using the same license? As my search results said that “It would depend on the specific theme for their limitations but you should normally be able to do that.” So let me know if i can use it or not?
Hi josephdrew456,
Yes, you can use your license on the both.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi Mate, nice theme, Im full interested in your theme to use it with WCFM multi vendor, When a vendor register in the site, WCFM generate a shop for that seller but i can’t test your site to check if this shop will look like your theme shop, i think yes because wcfm use theme shop to display the seller shop, what i dont know if will show correctly is your custom works like live filters. So if I purchase it, can your support help me to configure the Vendors shop to looks like the theme shop including the live filters? if yes i will purchase it right now.
Hi dominicans,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
I am setting up your theme on my website, but I have encountered a lot of problems and I cannot customize the bottom of the website now. Please tell me where to set it up.
Hi MacyX,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello, I’m really interested in your woocommerce theme MyMedi It looks super awesome
It’d really love to try this theme but may i ask a couple of question first? I would like to know does this theme support in color customization such as changing the color of menu bar, buttons, fonts etc? and second, let’s say I want to change font, can this theme do that?
Thank you
Hi arashid8,
Yes, you can do it. You go to Appearance > Theme Options > Color Scheme ( or Typography ) > change your colors ( or your fonts ).
If you need more help, please buy the MyMedi theme and open a ticket here https://skygroup.ticksy.com/. Then give us your website information. Our support team will help you.
Best regards,
Hi.. I just bought your theme, but I can’t import the demo data, it keeps getting 504 connection time out.
Where can I find the files for the manual import? I really need it asap. Thank you in advance for your immediate response…
Hi putranst,
There may be a problem with your hosting configuration. Please read this article https://github.com/awesomemotive/one-click-demo-import/blob/master/docs/import-problems.md and check it again.
If you can not check it, please try contacting your hosting provider and ask them to check hosting configuration for you (send them the link above).
After doing that, if you still can not import demo content, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Ok, I got it up and running after many attempts, but no problem.
One more thing though, how can I pull the list of dokan’s vendor? If not from WPBakery, any other methods will be fine, as long as I can display the vendors list. I’ve read your documentation through and through, but couldn’t find any relevant information…
Thank you for your help, greatly appreciated 
Hi putranst,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi i install your them but i want to build new admin for my store , i have new ui for new admin if you can work it as freelance plz contact me. email : ahmed.mustafa15996@gmail.com WhatsApp : 00201025601465
Hi ahmed2514,
Unfortunately we don’t provide this service currently!
Best regards,
Mymedi importer doesnt work
An error occurred while fetching file from: https://medapp.care/wp-content/plugins/themesky/importer/data/content.xml! Reason: http_request_failed – cURL error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure.
Please HELP
Hi fabriceh1,
There may be a problem with your hosting configuration. Please read this article https://github.com/awesomemotive/one-click-demo-import/blob/master/docs/import-problems.md and check it again.
If you can not check it, please try contacting your hosting provider and ask them to check hosting configuration for you (send them the link above).
After doing that, if you still can not import demo content, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Great work fine now , Thank you very much
Hello when i install the theme:
Wordpress version 5.6
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Can you help please ?
Hi fabriceh1,
Because you installed the package which contains documentation, license, ..., not the installable package. You need to extract your package and install the mymedi.zip package.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
I want to install this theme on my site? Can you check my site?
https://www.ilanekle.netHi isbuu,
Please buy the MyMedi theme and open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello,
Would there by any issues with using this theme for a different kind of store, keeping the design and layout while showing different products and categories?
Hi Warsaw37,
Yes, you can keep the design and layout while showing different products and categories without any problem.
If you need more help, please buy the MyMedi theme and open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello there,
Can you provide me Demo revolution slider after import, I didn’t get it on demo. I want same slider as you user on home page 5.
Hi blisshosting,
You can import demo content. It will import the slider for you. You read the document at the link http://docs.theme-sky.com/mymedi/#demo-content so information.
If you don’t import the slider by the import demo content, you can find our slider in wp-content/plugins/themesky/importer/data/revslider. Then you import it.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi I have bought your thmem, but i don’t know how to use it. Can you help me?
Hi MacyX,
You can read the document at the link http://docs.theme-sky.com/mymedi/ so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Buenas noches, pregunta. está disponible también en español?
Hi oyvargas,
You can use the Loco Translate plugin to translate your site to Spanish.
If you need more help, please buy the MyMedi theme and open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi is there a way to upload prescription before the customer buys the product/medicine?
Hi navarrapete,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
hi, how do i update google font? https://ibb.co/h1zwFNK Jost font does not appear
Hi jamtecha,
You just click to Register button ( see the screenshot ).
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi,
I’m having trouble with activated my wpbakery
I purchased the theme and I have a license number
Can you help me with that please?
Hi ranshtam,
About activate the license of WPBakery Page Builder, you read the article at the link https://skygroup.ticksy.com/article/10856/ so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
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