605 comments found.
Dương ơi cái theme này mình chỉnh lại để bán quần áo ấy,ko có chọn màu và size ở trang lên sản phẩm à bạn?
mình muốn chỉnh khi chọn vào màu nó sẽ nhảy ảnh theo nữa
Hi cuoy,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello, i have problem with slider please check screen from my wordpress here: https://imgur.com/a/R3LHdUU i just marked categories and still the same problem, can you help me?
Hi bkurek,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi I accidentally bought the theme for Wordpress but needed the one for Shopify instead could you refund me for the one I bought for Wordpress please? Thank you.
Hi thritalot,
You can give me refund request here https://themeforest.net/refund_requests/new , I will approve for you.
Best regards,
Hi, Is lab report also available in this plugin?
Hi andrueka07,
Unfortunately, the MyMedi has not support to the lab report as you said.
If you need more help, you can open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hello, I purchased this template now the WP builder isn’t working for some reason, and prebuild pages doesn’t render correctly
Hi Ibrahim_Rahhal,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi will you release a html version?
Hi reedrops,
Unfortunately we don’t provide the html version.
Best regards,
hi, recently i have purchased this theme, i already installed this theme to my site but i can change the header like header9
but the header template files is not avail on downloaded files. can you send the v9 and 10 header template files.
Hi vijim2000,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi vimal414,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
How can edit the shoping car? What plugin do I need?
Hi sais5,
You try using the WooHero WooCommerce Store Customizer plugin.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Why there is no menu visible when I open the demos from mobile?
Hi umangkagathara,
You should see the menu button on the bottom bar.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
ok
Hi a-voevoda,
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Do you provide translations files for the theme? We are looking for Chinese simplified language translations
Hi adriang1228,
You use the Loco Translate plugin to translate your site.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hello, website control panel available?
Hi Sargasajith,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
theme sky plugin is not activated its sows a fatal error
Hi janiebirds66,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
hii I am unable to install all the plugins
Hi janiebirds66,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi,
I am having issues with installing the demo data with this issue showing up > An error occurred while fetching file from: https://spiritshoesandclothing.co.uk.77-68-82-21.tlmt-webcore10.xenace.cloud/wp-content/plugins/themesky/importer/data/content.xml! Reason: http_request_failed – cURL error 60: Issuer certificate is invalid..
Hi Thelocalmarketingteam,
There may be a problem with your hosting configuration. Please read this article https://github.com/awesomemotive/one-click-demo-import/blob/master/docs/import-problems.md and check it again.
If you can not check it, please try contacting your hosting provider and ask them to check hosting configuration for you (send them the link above).
After doing that, if you still can not import demo content, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi, My WPBakery Page Builder is not updated; how can I use it it asks me for registration, but I can’t find a way to input the code anywhere
Hi ranshtam,
You can not update the WPBakery Page Builder plugin in Appearance > Install Plugins. To update the WPBakery Page Builder plugin, you need to delete it first. Then, you go to Appearance > Install Plugins and install it again.
About activate the license of WPBakery Page Builder, you read the article at the link https://skygroup.ticksy.com/article/10856/ so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi, I have some presale question, can you please help me with that. 1. Can be all texts in the theme changed to black colour? Not blue. I need everything that in blue to black. Hard to organize? 2. Can be wishlist and cart icons hided? I dont need them. For desktop and mobile also. 3. Can be for https://demo.theme-sky.com/mymedi/home-2/ can be made the same category under header as here – https://demo.theme-sky.com/mymedi/home-4/# Thanks
Hi adrail,
Please buy the MyMedi theme. Then you open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi, i just purshased the theme because of one specific demo, but when i follow the steps to install it,,it doesnt load when i use the “One Click Demo Import”. i need help fort the instalation pls, i already installed and activatedf all the plugins,
tnx in anticipation
Hi corporativosl,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi, is there any way to obtain the PSD files for the site?
Hi fargo,
Unfortunately we don’t provide the PSD files because we design the theme with Figma.
Best regards,
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