Dear Support Team,

I recently purchased the Native – Stylish Multi-Purpose Creative WordPress Theme via Envato Market on 23.04.2026.

However, I am currently facing an issue where the bundled plugins, specifically WPBakery Page Builder and Slider Revolution, are not allowing license activation. Due to this, certain core functionalities of the website are not working properly, and the overall layout and design elements are not rendering as expected.

As these plugins are essential for the proper operation of the theme, I kindly request your assistance in resolving the following:

Clarification on license activation for bundled plugins

Provision of compatible and fully functional versions of WPBakery and Slider Revolution

Guidance on ensuring the theme and its required plugins work correctly without errors

Please let me know if you require any additional details such as purchase code, website www.udayanga.com.

I appreciate your prompt support in resolving this issue.

Best regards, Udayanga

Hello, I have Elementor 3.34.4 Can I update to Elementor 3.35.8 safely?

Urgent: Frontend display issues and plugin incompatibility after Theme Update (v1.7.12)

Dear Support Team,

I am experiencing a critical issue after updating your theme to version 1.7.12.

The website’s frontend is not rendering correctly. After running a debug, I identified that the conflict is caused by the DFD Theme Extensions plugin. It has been automatically deactivated because it is flagged as incompatible with the current setup.

I have already tried the following troubleshooting steps without success:

Plugin Update: Attempting to update the plugin results in a persistent error, and the process fails.

PHP Versions: I have tested several PHP versions, but the issue remains unresolved.

Manual Install: I downloaded the theme package to look for the plugin file, but it is missing (as it appears to be loaded from an external source).

Since my site’s layout is currently broken, I need urgent assistance in updating this plugin or resolving the compatibility conflict.

Could you please look into this or provide the correct plugin file?

Looking forward to your prompt reply.

Best regards,

I purchased the Native thema but i see that when i save the option the file option.php does not exist and the server give error.

Why in the thema the file option.php does not exist and I can’t download the demo for example?

Subject: Fatal Error: Class “Dfd_Theme_Helpers” not found – Native Theme & DFD Extensions

Hello Support Team,

I am experiencing a critical issue with the Native Theme and the DFD Extensions plugin on a client’s website. The site is currently broken with a White Screen of Death (WSOD) when the DFD Extensions plugin is active.

Error Log Details: PHP Fatal error: Uncaught Error: Class “Dfd_Theme_Helpers” not found in /.../wp-content/plugins/dfd-extensions/vc_custom/dfd_vc_addons.php:825

What I have already tried to resolve this:

Updates: Updated the Native Theme to the latest version (1.7.12) and ensured DFD Extensions is also updated.

Clean Reinstall: Manually deleted both the theme and plugin folders via FTP and performed a fresh installation.

PHP Versions: Tested across different PHP versions (7.4, 8.0, and 8.3). The error persists on all of them.

WordPress Core: Tried different WordPress core versions to rule out core conflicts.

Manual Loading: Tried to manually require_once the helpers.php file inside functions.php, but the plugin still fails to recognize the class during the after_setup_theme hook.

Current Behavior:

When DFD Extensions is active: The site triggers the Fatal Error mentioned above.

When DFD Extensions is deactivated (by renaming the folder): The site loads, but all DFD-specific features and shortcodes are broken (displaying raw shortcode text like [dfd_button…] and [dfd_single_image…]), as seen in the attached screenshot.

It appears the plugin is trying to call the Dfd_Theme_Helpers class before it’s properly registered or loaded by the theme, or there is a validation issue preventing the class from being recognized.

System Environment:

Theme Version: Native 1.7.12

Plugin: DFD Extensions

PHP Version: 8.0 (currently)

Memory Limit: 512M

I have attached screenshots of the front-end rendering without the plugin and the system status dashboard.

Could you please investigate why the plugin is unable to find this core theme class? I can provide temporary admin/FTP access if needed.

OBS: I am trying to register at your support site (https://nativewptheme.net/support/) using my Purchase Code, but the registration keeps failing. My client’s site is completely down with a Fatal Error: Class ‘Dfd_Theme_Helpers’ not found in dfd_vc_addons.php:825. I have already updated to 1.7.12 and tried PHP 7.4/8.0 without success. Since I cannot register, could you please provide an alternative way to send you my site credentials or help me fix the registration issue?”

Best regards,

Camila

Hello, we’ve tried to upgrade to the latest version (1.7.11) from v1.7.1, but we’ve got this error on the admin site: “There has been a critical error on this website.”

After checking the logs: Fatal error: Uncaught TypeError: Cannot access offset of type string on string in /var/www/html/content/themes/dfdnat1ve/inc/icons/icons.php:42 Stack trace: #0 /var/www/html/wordpress/wp-includes/class-wp-hook.php(341): Dfd_Icons_Admin_Field->enqueue_assets(‘index.php’) #1 /var/www/html/wordpress/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters(NULL, Array) #2 /var/www/html/wordpress/wp-includes/plugin.php(522): WP_Hook->do_action(Array) #3 /var/www/html/wordpress/wp-admin/admin-header.php(123): do_action(‘admin_enqueue_s…’, ‘index.php’) #4 /var/www/html/wordpress/wp-admin/index.php(137): require_once(’/var/www/html/w…’) #5 {main} thrown in /var/www/html/content/themes/dfdnat1ve/inc/icons/icons.php on line 42

$data seems to be an empty string, $font contains keys “id”, “delete”, and “select”, with emtpy strings as values ($data), and contains “dfd_icon_set”, which seems to be as expected. Skipping the empty string $data values in the foreach loop seems to work as a quick workaround.

Thanks, Tamas

Hi, I wanted to report an error when updating to DFD Native v1.7.11, my client’s website is running php 8.2.29.

The Wordpress stack trace I get is as follows:

WordPress version 6.9 Active theme: DFD Native Child Theme (version 1.0.0) Current plugin: (version ) PHP version 8.2.29

Error Details

An error of type E_ERROR was caused in line 42 of the file /home/customer/www/engene.com/public_html/wp-content/themes/dfd-native/inc/icons/icons.php. Error message: Uncaught TypeError: Cannot access offset of type string on string in /home/customer/www/engene.com/public_html/wp-content/themes/dfd-native/inc/icons/icons.php:42 Stack trace: #0 /home/customer/www/engene.com/public_html/wp-includes/class-wp-hook.php(341): Dfd_Icons_Admin_Field->enqueue_assets(‘native_page_nat…’) #1 /home/customer/www/engene.com/public_html/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters(NULL, Array) #2 /home/customer/www/engene.com/public_html/wp-includes/plugin.php(522): WP_Hook->do_action(Array) #3 /home/customer/www/engene.com/public_html/wp-admin/admin-header.php(123): do_action(‘admin_enqueue_s…’, ‘native_page_nat…’) #4 /home/customer/www/engene.com/public_html/wp-admin/admin.php(244): require_once(’/home/customer/...’) #5 {main} thrown

NOTE: When I role back PHP to v7.4.33, it seems to work. It’s only on php v8+ that the error happens.

I’ve investigated possible incompatibility with installed plugins and the error still happens. However if I remove the DFD-Extensions plugin, that resolves the problem too. So I’m pretty sure it’s a PHP issue.

Hi,

I am encountering the following issues while building a new site: Woocommerce options in the theme: • I can enable a custom header for the shop category and single product pages, but I cannot find where to select which custom header should be used, as these pages do not have predefined page settings. • In the WooCommerce single product settings, I have disabled “Related Products,” yet they still appear. Example: https://www.mrpipe.be/staging/product/blue-pearl/ • On the single product page, the breadcrumb font appears in white. Where is this defined? • The full-width layout option for WooCommerce category pages does not seem to work. I selected full width, but the layout remains boxed. For the single product page it works fine.

What is wrong?

Hello, I just purchased this theme. I installed it, but whenever I try to save any changes, a “Bad Request” page appears. I’m unable to save anything. Thank you in advance for your help!

I purchased the Native Theme, downloaded the files and the purchase code, but when I try to activate it, the system tells me I need to enter a valid purchase code.

Additionally, the files do not include the “DFD Theme Extensions” plugin, and the wizard is requesting it.

I just bought a license, but it doesn’t work on my website.

Muy buenas No me deja darme de alta en la página de soporte con el código de compra que tengo Compre el tema hace 15 minutos Saludos

hello, I cannot install DFD extensions plugin I ve got this message

cURL error 7: Failed to connect to dfd.name port 80 after 1 ms: Couldn’t connect to server

http://dfd.name/check-native/plugins.php?plugin=dfd-extensions&code=6050584f-84bd-430a-9272-1b556a13a38f…

Thanks a lot for help

“The error message says: ‘Plugin not activated. A higher version of DFD Extensions is required for this theme. Please update the plugin.’”

Hi,

I bought the theme yesterday and I’m trying to activate it in a test environment. When I try to activate the theme, it says “Please enter a valid code”, even though I’m entering the correct code.

Can you tell me why this is happening?

Hi, I’m a freelance developer. I’m managing a website with wordpress theme DFD Native. This website was not created by me and I’m updating the theme through the Envato plugin and a token. From last update of the theme (1.7.0) I’m not able to update WPBakery plugin (still in version 8.0.0). The theme tells me to update WPBakery but clicking the update link I receive this message: “Automatically updates for the plugin are available to the clients with a valid support period – you can renew it here. To update manually, visit our customer center to download the latest version.”. I haven’t access to the envato account of the buyer of the theme. How can I udate WPBakery? Thanks

We have started to have problems with the header of our site, we can’t show in the site our header builder style.

Same here, after updating custom header is not working. Any changes made to it do not affect front end.

hai I want to activate the theme for a website,,, I am not using the theme for any other website .. can you help me please

We have noticed a bug when updating the DFD Native theme. When it is updated, the header menu is lost because it was created using the theme’s Header Builder option. We were not able to reactivate it — although it appears in the WordPress admin, it does not show up on the site. For that reason, we cannot update the theme to the latest version.