874 comments found.
Thanks for the great theme Zafer, There seem to be a conflict between North Core plugin and WPBakery Page Builder, whenever North Core is active, the page builder stops working. Can you please help in fixing this bug?
Thank you,
Hello, Ahtsham! You are more than welcome and thank you for your kind message!
Actually, it’s not about North Core plugin, i just sent you a message about this. You can see the whole guide and super simple solution there.
Have a wonderful day! Sincerely, Zafer
It worked, thank you so much.
You are welcome! 
Have a great weekend! Sincerely, Zafer.
Hello.
There is nowhere to use a vimeo link. Where can I use a vimeo link?
Thanks.
Hello there! Thanks for your message!
Please navigate to pages > your vimeo backgrounded page and click to edit. You will see #first item on the top. Please click to pen icon to edit it. Here is the example image: https://www.dropbox.com/s/ye7la6bdih01hcy/edit-vimeo-video-1.png?dl=0
And you will see a tab menu for row settings. Please click to “Video Background” tab and you can add your Vimeo video’s ID to there.
And it’s ok.
Have a great day! Sincerely, Zafer
Thank you for the quick reply!
Unfortunately, when I click on the icon described in the photo, I don’t see the “Video Background” tab. I only see “general” and “design options”. I’m using the home14 as the template and have been working off that.
Hello, Johny!
This is pretty ok. Could you please create a temporary admin and send the information and URL via e-mail to help@goldeyes.net address? And you can note your video’s ID also. I’ll set this up and make a video to show you how it’s done.
Have a wonderful day! Sincerely, Zafer
Is there a way to increase the logo size? I put a ticket in with support 5 days ago, but no response yet. Thanks. #3410204
Hello there! Thanks for your message.
Please navigate to WordPress Dashboard > Appearance > Customize and click to Additional CSS tab. Please add this CSS line:
.nav-inner .logo a img{max-height: 60px;}
You can change “60px” value how you want.
And you can send message from here: https://themeforest.net/item/north-one-page-parallax-wordpress-theme/8454561/support by clicking on “Contact Author” button—or you can drop a directly message to help@goldeyes.net address with your purchase code when you need any help.
Have a great weekend! Sincerely, Zafer
As it seems that you are updating the North theme, will there also be an update for the Engage theme soon?
Hello there! Thanks for your message.
North will always be supported and up to date. An update for Crexis is coming and it’s supported as well. However, I can’t give exact information about Waxom, sorry for that. If you have any questions about North, feel free to message help@goldeyes.net.
Sincerely, Zafer.
Hello everyone!
North has been updated to be fully compatible with WordPress 6.2. All plugins are in the latest version—regular updates will continue. And support continues with Gold Eyes & Veented. Please feel free to send message to help@goldeyes.net if you have any questions. We will be here if you need any support.
Sincerely, Zafer Gold Eyes Studio
I did not read the comments first but it looks like this theme’s support is non existent. I want a refund on this theme.
Hello there!
North is fully supported and if you need any support you can message here: https://themeforest.net/item/north-one-page-parallax-wordpress-theme/8454561/support—Or feel free to send a message to help@goldeyes.net address.
We’re here if you need help!
Sincerely, Zafer
Thanks for the update, I will continue on with this theme
Glad to hear that! Have fun with North!
Sincerely, Zafer.
Hi, what is the version of Bootstrap used? because I read version 3 but now Bootstrap is at version 5. In the latest updates, has the theme been ported to a later version? Does this create compatibility issues with browsers and devices?
Is the theme still compatible with the latest version of WPML?
Thank you Roberto
Hello, Roberto!
I’m sorry for this late reply. North is compatible with Bootstrap 3 – originally, but we have plans to update it to the latest version in the next updates.
There is no problem in any browser or mobile device. If you face any problem we will be here to help & fix it.
And yes, North is compatible with the WPML.
Sincerely, Zafer.
I would like a refund of your template. There no support, no compatibility, nothing…
Hello there!
Sorry for this rather late reply. North is fully supported and you can reach us anytime. Or you can send a message directly to help@goldeyes.net.
And North is fully compatible with WordPress 6.2. And all plugins (Premium ones included) are updated to latest version—regular updates will continue.
Please feel free to contact us whenever you have a question(s).
Sincerely, Zafer
Preview doesn’t work
Hi, sorry for this delayed reply.
You may have come across a momentary server outage or update. Preview is active.
If you have a question, please feel free to contact us.
Sincerely, Zafer
Are we able to update the WP Bakery Page Builder Plugin? Also, how do I get a hold of the author directly if we are not happy with the theme for our business?
Hello there!
Sorry for this delayed reply.
Of course, please download the theme (All files & documentation choice when you click on download button in your downloads page.). There you will see the latest versions of all premium and free plugins. After backing up your website, you can remove old plugins and install new versions. And that’s it.
If there is something you are not happy with, please feel free to send a message to help@goldeyes.net address. We are happy to assist.
Sincerely, Zafer
How can I update plugins if there is no way to update support
Hello there! Sorry for this delayed reply.
Please download the theme from your downloads page. (All files & documentation choice when you click on download button in your downloads page.). There you will see the latest versions of all premium and free plugins. After backing up your website, you can remove the plugins you want to update and re-install new versions. And it’s done.
Sincerely, Zafer
Bought the template yesterday. I am having a number of issues with it. Slider does not work. Does not work properly on mobile and having issue with different browsers. I hope a refund is possible.
Hello there’ I’m sorry for this delayed reply.
North is updated to the latest version and fully compatible with WordPress 6.2. And all plugins are updated to the latest versions.
And there is a “Plugins” folder in the downloaded files (Please download as All files and Documentation). You can install the plugin of premium slider you want to use. And please feel free to send message to help@goldeyes.net address if you still need any support.
Have a great weekend! Sincerely, Zafer
Is this theme still supported? I am seeing lots of comments about ZERO response from paid support. Thanks.
Hello there’ I’m sorry for this delayed reply.
North is fully supported by Gold Eyes and Veented. You can get help when you need. Please feel free to send message to help@goldeyes.net address. We’ll be here to any help.
Sincerely, Zafer
when i upload the theme (child) there stands expired so i bought a new license and it’s the same file please refund please and give me a solution so thatt i can upload and install the theme again. kind regards, Dennis
can’t find layer slider setting page..
How to add top bar ? with NAP details ?
The support for “North” is terrible. I submitted a ticket 1 week ago and no answer at all.
When will there be an update to the template?
Hello there! Sorry for this delayed reply.
North is fully supported now and the theme is updated to the latest version. North is fully compatible with the WordPress 6.2 now. Regular updates will continue. Please feel free to send message to help@goldeyes.net address if you have questions.
Sincerely, Zafer
Is your template compatible with PHP 8.0?
Hello there! I’m sorry for the this delayed reply.
Yes, North is compatible with php 8.0, WordPress 6.2.
Sincerely, Zafer
I posted a support ticket in your ticket system 6 days ago… no response. https://veented.ticksy.com/ticket/3055293
