324 comments found.
Hello, Prepurchase question Is the whmcs your using just the free one or the paid one?? Need to know before purchasing..
Hello,
Thank you for your question. The WHMCS is premium and the theme doesn’t include it. We use free version of WMCS Bridge plugin to connect a Wordpress site to WHMCS site.
Thanks, So your demo is using the basic one not the premium..? So, all the thing that showing are all from the basic bridge?
Cheers
Our demo is using the free version of WHMCS Bridge plugin. All things that showing are from the free version.
Thank you
Hello – this is duplicate so i will get notify for this one, forgot to turn on the previious one.
There is a bug when I press the checkout page, I get password strength page with no content. the page is: http://vpswp.com/clientarea/?ccce=cart&a=confdomains I tested with another theme and it’s working ok.
Hello,
Please go to Settings->WHMCS Bridge and change Jquery library from WHMCS to Wordpress or none: http://prntscr.com/7cjo2u
Thanks.
Hello
There is a bug when I press the checkout page, I get password strength page with no content. the page is: http://vpswp.com/clientarea/?ccce=cart&a=confdomainsI tested with another theme and it’s working ok.
Hello,
Please go to Settings->WHMCS Bridge and change Jquery library from WHMCS to Wordpress or none: http://prntscr.com/7cjo2u
Thanks.
I cant get the Particleground background to appear…..i have changed all the row background settings 100’s of times and tried everything.
I see others have had the same problem…....is there a solution?
Hello,
Please send us a temporary admin account to support email: support@themealien.com. Our developer will help you check it.
Thanks.
Hi Team,
Please check this page. the content is going under the sidebar:
http://www.promizeit.com/company-overview/Please let me know how to fix it…
Best Regards, Kishore
Hello,
Please send mail to our supporters: support@themealien.com, they will help you check it.
Thanks.
I have emailed to your support team. Please check
Hello,
We check all mail inbox but it seem we didn’t get your mail. Please re-sent your mail to support@themealien.com
Thank you
Hi Team,
Please check this page. the content is going under the sidebar:
http://www.promizeit.com/company-overview/Please let me know how to fix it…
Best Regards, Kishore
Hello,
Please send mail to our supporters: support@themealien.com, they will help you check it.
Thanks.
do i need to buy anything more to run this theme with WHMCS ?
Hola… compre este tema.. como hago para configurar y que quede igual a la demo FULLSCREEN SLIDER?
Hello, Please send us a temporary admin account to support email: support@themealien.com. Our developer will help you setup it. Thanks
Hello,
First, I would like to thank you for this great template. I definitely love it 
However, I have 2 issues I need your help with :
1) When I go on the register page, I have I have a “password strength weak page” and not the register page.
my website : http://cxhosting.axiumsandbox.com/bridge/?ccce=register
your demo : http://demo.themealien.com/onehost/whmcs-bridge/?ccce=register
Can you please tell me what I am doing wrong here ?
2) When I go on WHMCS Portal Home (http://cxhosting.axiumsandbox.com/bridge/) most of the links are working, except the following links, which show the loader non stop..
http://cxhosting.axiumsandbox.com/bridge/?ccce=clientarea http://cxhosting.axiumsandbox.com/bridge/?ccce=supporttickets http://cxhosting.axiumsandbox.com/bridge/?ccce=affiliates http://cxhosting.axiumsandbox.com/bridge/?ccce=serverstatus http://cxhosting.axiumsandbox.com/bridge/?ccce=networkissuesCan you please tell me what I am doing wrong here ?
Thank you in advance for your help and support,
Regards,
Antoine
Hello,
Thank you for contacting us. Please sent us your site information via our email: support@themealien.com, our supporter will help you check it.
Thank you
Hello,
Thank you for the quick reply. I just sent you an admin access to our website via email.
Please help me with these issues so I can complete this project.
Thank you,
Regards,
Antoine
Hello,
I received your email and all the links are working fine now.
Thank you very much for the quick support. I really appreciate.
Regards,
Antoine
Hello,
Now, for a reason I ignore the product category dropdown menu on the WHMCS order page does not work anymore.
If you go to http://cxhosting.axiumsandbox.com/bridge/?ccce=cart and try to change the product category, nothing happens.Could you please help me with this issue ?
Thank you for your help,
Regards,
Antoine
Hello,
Please check your WHMCS URL. Is it working fine?
Thanks.
Is there support for drop downs? How do I list my shared, reseller, VPS and dedi hosting packages?
Hello,
Thank you for contacting us. You can show your share hosts, reseller or VPS… by pricing tables elements.
If you want to show them as dropdown, you add your HTML code to “Text Block” element. But if you want more complex dropdowns, please send your question to our developers via email: support@themealien.com. They will give us a better solution.
Thank you
HI your instructions says One Page Menu is imported but it not. It took me 4 imports to get past 404 error but still no One Page Menu option. Is there a fix for this?
Hello,
Please send us a temporary admin account to support email: support@themealien.com. Our developer will help you check it.
Thanks
Hello,
Is there a way i can remove the slider? Also can the menu appear from start?
Thank you
Hello,
1. You can remove slider easily. Just edit the homepage and delete the slider element from Visual Compoer editor, then save changes. Please take a look at this screenshot:
http://prntscr.com/77pjz82. You can use CSS to make the menu appear from start. Please paste following CSS code to Custom CSS editor in Theme Options > Style:
#site-header {
top: 0;
z-index: 999;
}
Thank you
.
hello, i have a problem with Particleground, i checked option with Particleground animated , and my background image is upload, but nothing.i can’t have Particleground animated and background at the same time. Please tell me what can i do?
Hello,
Please send us a temporary admin account to support email: support@themealien.com. Our developer will help you check it.
Thanks
Hey do they have short code on the admin panel for this template ?
Hello,
Thank you for your question. This theme support and includes Visual Composer plugin. It means you will have both shortcodes and builder interface that help you build your site faster and easier.
Thank you
but i didn’t find where is the short code? i only notice about visual composer plugin.. can you assist me with that?
Hello,
It seems Visual Composer doesn’t provide shortcodes button now. You can learn more about all shortcodes of this plugin here:
https://wpbakery.atlassian.net/wiki/display/VC/Content+ElementsBeside, you can use VC Builder editor to build your page, no need to enter shortcodes by your self. I think is easier. When you switch back to classic editor of Wordpress, you still can see shortcodes which are genereated automatically.
Hope this helps
hey,, in the documentation it stated that we need to import sample-content.xml but i only found demo-content.xml
are they same ? or where can i find file with sample-content.xml
thank you
Hello,
Yes, they are the same. You can use demo-content.xml file to import.
Thank you
hi.. is that possible to change font colour? and may you assist me with that
Hello,
You can use custom CSS code to change the font’s color. This is an example:
h1 { color: #ff0000; }
Hope this helps
Hai.. if i want to purchase the picture as well.. is that possible ?
I want three main picture on the first slide in hompage
Hello,
Thank you for your questions. These images are provided within the theme demo content. When you buy this theme, you will get a theme package with demo content and demo sliders. You can import demo sliders and get images.
Thank you
hi thanks for your reply.
which means i will be free to use those image on my own site ?
Yes, when you bought this theme, you will have permission to use those images on your site for free. Because they are provided within this theme.
Hi~ Developer:
When Import demo-content.xml fail happen..
- logs ## Import WordPress Failed to import Media “feature-pic-1” Failed to import Media “feature-pic-2” Failed to import Media “feature-pic-3” Failed to import Media “OLYMPUS DIGITAL CAMERA” Failed to import Media “pic-i-1” Failed to import Media “pic-i-2” Failed to import Media “pic-i-3” Failed to import Media “pic-i-4” Failed to import Media “pic-i-5” Failed to import Media “pic-i-6” Failed to import Media “bg-blur-3” Failed to import Media “bg-blur-2” Failed to import Media “1” Failed to import Media “2” Failed to import Media “3” Failed to import Media “4” Failed to import Media “5” (more…)
Hello,
Thank you for contacting us. Don’t worry about these messages. This is common issue of Wordpress importing function. These messages tell you that there are some errors about connection between your hosting and our Media (images) hosting, so it can not download and import demo images. Just try to import again.
If you need more help, please send your question to our support email to get the most fastest response.
support@themealien.comThank you
Hello, I purchased your theme .. great job !!! I have a question: The video (if video of it) of the background of all rows in the full demo with trasparent is not present in the original purchase? If it were not unn video, how can I reproduce the same effect?
thanks 1000K
Hello,
Thank for your question. All background video we used are from Youtube. We just need paste links to setting of Row. So when you imported our demo, you will see video too. If you didn’t see it or don’t know how to change it, please send mail to our supporters, they will help you. Support email: support@themealien.com
Thank you
hello,
I sent several emails to support@themealien.com but no answers: 1 / I am putting the menu in white and black text 2 / I wish to change the font because in H4 accented letters do not display correctly, how to do
for both problem I tried to touch the css but no changes
thank you
Hello,
Can you resend your email to us: support@themealien.com We check emails everyday and answer them all but didn’t see your mail. There is some error while sending mail maybe.
Please mail us what you need to change and our developers will help you.
Thank you
Hello,
I did the import complete theme, but still my slider is not showing the transparency with the effects …
This is my site with slider: http://parallaxhost.com/
I want it like this http://demo.themealien.com/onehost/homepage-particleground-dark/
Can you help me?
Hello,
You can setup this effect in Row’s settings. Please see this screenshot:
http://prntscr.com/73baj6Thank you
Hello!
This option was already checked. But still I created a new block exactly like your choices … when I score the effect of the option, the background image does not appear.
Settings: http://prntscr.com/73c7pm http://prntscr.com/73c79tsend me your email, I create a user for you to access my wordpdress.
Hello,
Beside select this option, you have to go to beside “Design Options” tab to upload your background image.
Thank you
Helllloo, Is there anyone in support, why you take forever to respond. I still have not received a password.
Hello,
I am sorry for late reply. Our supporter has just replied you in email. Please check your mail and tell us what password do you need.
Thank you!
