324 comments found.
Do you have an ETA for WHMCS v7 support?
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
So, in order to get a simple answer for WHMCS v7 support I must pay $28 to renew my support?
Hello, we have not check WHMCS v7 with Onehost, not sure whmcs v7 will compatible with our theme, thanks
missing gadget
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hi there I just bought this theme. I have 2 questions. I just realized this is for whmcs 6 and not 7 do you have a version for whmcs 7?
Question 2 is I can’t get the visual composer to work. I get the following errors..
composer-teaser.js?ver=4.4.3:235 Uncaught TypeError: Cannot read property ‘substring’ of undefined(…)getExcerpt composer-teaser.js?ver=4.4.3:235setTextMode composer-teaser.js?ver=4.4.3:219updateContent composer-teaser.js?ver=4.4.3:198createControl composer-teaser.js?ver=4.4.3:180(anonymous function) composer-teaser.js?ver=4.4.3:372(anonymous function) load-scripts.php?c=1&load[]=hoverIntent,common,admin-bar,jquery-ui-core,jquery-ui-widget,jquery-ui-…:157m.each.m.forEach load-scripts.php?c=1&load[]=hoverIntent,common,admin-bar,jquery-ui-core,jquery-ui-widget,jquery-ui-…:157parse composer-teaser.js?ver=4.4.3:357(anonymous function) @ load-scripts.php?c=1&load[]=hoverIntent,common,admin-bar,jquery-ui-core,jquery-ui-widget,jquery-ui-…:157
jquery-migrate.min.js?ver=1.4.1:2 JQMIGRATE: Migrate is installed, version 1.4.1
shortcodes_builder.js?ver=4.4.3:75 ReferenceError: revslider_showDoubleJqueryError is not defined(…)
custom_views.js?ver=4.4.3:80 Uncaught TypeError: _.template(...).trim is not a function(…)addControls custom_views.js?ver=4.4.3:80render frontend_editor.js?ver=4.4.3:213render custom_views.js?ver=4.4.3:53render custom_views.js?ver=4.4.3:272renderShortcode shortcodes_builder.js?ver=4.4.3:169_renderBlockCallback shortcodes_builder.js?ver=4.4.3:145(anonymous function) shortcodes_builder.js?ver=4.4.3:89(anonymous function) load-scripts.php?c=1&load[]=hoverIntent,common,admin-bar,jquery-ui-core,jquery-ui-widget,jquery-ui-…:157m.each.m.forEach load-scripts.php?c=1&load[]=hoverIntent,common,admin-bar,jquery-ui-core,jquery-ui-widget,jquery-ui-…:157buildFromContent shortcodes_builder.js?ver=4.4.3:77vc.build build.js?ver=4.4.3:58(anonymous function) vc_page_editable.js?ver=4.4.3:284i jquery.js?ver=1.12.4:2fireWith jquery.js?ver=1.12.4:2ready jquery.js?ver=1.12.4:2K jquery.js?ver=1.12.4:2
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello, will there be an update to fully support WHMCS v7? Any near date considered?
Hello,
Currently, The theme doesn’t support WHMCS 7. We will try to update to support it in the future.
Thanks.
Hi
I update wordpress to latest and now visual composer is not working, please provide eme solution.
thanks
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7,
Thank you
Hello,
The site continues to get better and better 
Quick question, I am using the stock slider that you configured with the theme.
How can I slow the slider advancement timing down?
I have attempted several edits but was not effective in getting just the transitions timer slowed.
Can you please advice me how to do this?
Thank you 
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7,
Thank you
The header fonts default to times new roman randomly. Why is this?
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7,
Thank you
I can’t submit a ticket because my support has expired but this has been a problem since I purcahsed the theme. I want to launch my site now but this is a constant problem.
Hello,
Please buy extended support to continue receive best support from us.
1, Go to your link theme : https://themeforest.net/item/onehost-one-page-wordpress-hosting-theme-whmcs/10748292
2, See on right side : http://www.awesomescreenshot.com/image/1324829/31e68717de2430241fef93f97e8ef260
3, Click button “Renew support” to buy a extended support.
Thank you
That’s not fair! This theme has this problem from installation!
Killaabee
may i ask you one question ? who is your web designer ?
Hi, I opened a ticket in your support system but still waiting for reply and it is really annoying, the client area loading speed is too bad, please fix it.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7,
Thank you
Hello still We’re waiting for your reply
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7,
Thank you
I’m using your theme the some of whmcs pages are not as on demo kindly check the problem!
http://buzzdotnet.com/new/whmcs-bridge-2/?ccce=clientarea http://buzzdotnet.com/new/whmcs-bridge-2/?ccce=supportticketsPlease check and let me know whats the problem!
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7,
Thank you
I can’t find where I download all content: 10 predefined homepage layouts: Advanced Theme Options Panel: Dark and Light Version: Unlimited color schemes: Easily adding Google analytics:
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7,
Thank you
How to set the client area like in the demo
http://demo.themealien.com/onehost/whmcs-bridge/?ccce=indexI have tried but I am not able to achieve the demo theme.
Here is the link. http://red-proxy.net/support/clientarea.php
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7,
Thank you
How to set the client area like in the demo
http://demo.themealien.com/onehost/whmcs-bridge/?ccce=indexI have tried but I am not able to achieve the demo theme.
Here is the link. http://red-proxy.net/support/clientarea.php
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7,
Thank you
It ask for purchase code while submitting ticket, but there is no filed to input that: http://puu.sh/rnmur/89fab739ce.png
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7,
Thank you
Have you even read my comment?! Check the screenshot, I have an account there, but it ask for purchase code and there is no filed to input that!!!!
I tried to open a new account with my purchase code, it says code is wrong!
Hello, please read more this article for help: https://oceanthemes.ticksy.com/article/6692/ , thanks
I already did that, check: http://puu.sh/roaDd/a8252f6605.png
I have an account from your support system, one of ticket: Private Ticket #874596
I have fixed issue with my system susport and it’s work fine now, please try create a ticket again, thanks
Private Ticket #902122 , thanks.
Thanks
I have to wait 24 hours for each reply! Please improve your support system, the whole website stopped working!!
Our developer try support for you as soon as posible.
I would like to set the menu at the top. It’s possible ?
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7,
Thank you
Hi,
Will I am able to configure the below things?
WHMCS Proxy Manager Features List:
Administrator control panel:- Addon menu in the admin section of WHMCS panel with the following options: -Ability to add proxies to a user based on: -number of proxies -number of locations -number of IP subnets
And More: -split the number of proxies equally between locations/subnets -random or non sequential proxies -Ability to remove a proxy or more -Ability to change proxy port ( option ) -Ability to authorize the proxies by IP address or user/pass ( clinet depened )
-Ability to add more IPs to the database from under VPS, with different server locations
-Ability to keep track (history) of proxies and client activity to see who was using which proxy
-Ability to manage the proxy type HTTP/HTTPS – Socks5
Client control panel:- A menu in the user WHMCS panel that displays the following: -Proxy IP’s assigned to his account -Proxy Port -Proxy Country and Location
- Option for user to change: -To change previously authorized IP -Option to request proxy change (once every a billing cycle)
Other combined features: -Automatically set the users account up after they order and send the order details over the provided email. -Automatically cancel and block user access to proxies if account get suspended/canceled/deleted by admin or automatically for not paying monthly subscription
Hello,
The theme compatible with WHMCS via WHMCS Brigde, so you can see all features of WHMCS in the link below:
https://www.whmcs.com/features/feature-list/Thanks.
Hi, I have an issue with this template since I have installed it. Often, the website in shuting down by itself and I have to wait until it restart working. When I try to access to the website, it’s loading for ever. That issue is only with the ONE HOST template, because I have try others and everything was fine and speed. The hosting is also working well because I have other website on it that are still working when the ONE HOST website is down. Can you help us with that issue? Davi
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7,
Thank you
I need support, so wrote a ticket is the purchase code “not valid”.... Wrote an e-mail, auto reply “no support by e-mail”.... Damnn
please contact me my username overhere at gmail dot com
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7,
Thank you
Hi, My site is running your theme, and I want to do some changes in the design, where I can find the PSD files?
Thenks, Idan
Hello,
Our OneHost WordPress theme version not include PSD files, please contact with Author of OneHost HTML template for help : https://themeforest.net/item/onehost-one-page-responsive-hosting-template/7489042
Thank you
Hello,
Thank you for fixing this support ticket thread. Thank you for responding to my comments on your page on Envato.
I very much like your theme One Page WordPress Hosting Theme + WHMCS. I just need to learn how to configure all the plugins and get it set up properly. Your documentation is better than average so thank you for providing good documentation.
Part 1.)
Installed theme and plugins per instructions and documentation. Visual Composer upon Activation does not recognize a licence and wants me to buy one?
Shouldn’t this be a part of the bundle included in the theme?
Please advise, as this $50 theme should not require an additional licence for Visual Composure for an extra $35!!!!
Part 2.)
It seems that Revolution Slider did not install as my page has a big red bar across the top with the following error: Revolution Slider Error: Slider with alias fullscreen_slider not found.
I checked the documentation and there are no steps to install the Revolution Slider. I am reluctant to install it as I don’t want to break anything, especially the images in the slider and the slider text from the sample data import.
Please advice. Thank you.
I wish I could email you my purchase receipt. Here is a screen shot of the error I get whwn I try to submit a ticket via, https://oceanthemes.ticksy.com/submit/#
https://cl.ly/hDZm/annotateSend for me, your purchased code and name “jeffgillis” to email support : support@oceanthemes.net , Thanks
Lost ticket — https://oceanthemes.ticksy.com/
A few days ago I submitted a private ticket. The “My Tickets” section is gone?
Did you receive my private ticket? It was specific and detailed and it had private information.
My support issues are regarding one page continuous scrolling and the wp ID #section= “section-name”. How can I add pages from menu bar navigation to the main one-page and remove unwanted sections?
Alo issue regarding theme options controller inside wp as only dark page layout works and light options fails… How can I get the light page style functional? How can this be corrected?
Also some questions about adding a logo and a javascript button to the footer and positioning everything above the social media icons?
Please confirm status?
Thank you.
In choose category pulldown menu—the Onehost – One Page WordPress Hosting Theme + WHMCS theme is missing again?
I cannot re-submit my ticket as Onehost theme is not listed.
I sure hope you received the private ticket I sent?
Thank you, Thank you, Thank you for your support!
Onehost – One Page WordPress Hosting Theme + WHMCS theme is no longer listed in the Categories.
Hello,
Sorry, our support system has an incident happened and it did lose the ticket of all customers and not just your own.
Please submit again a new ticket on our support system, “Onehost – One Page WordPress Hosting Theme + WHMCS theme” is in listed in the Categories.
In listed categories, 6th place from the bottom up.
Thank you
This is unfortunate. https://gyazo.com/d69806c3d52391b5e89348d009ae34d0 the OneHost is not listed in the Catagories that I can see.
I will resubmit my ticket.
Your work and support is very much appreciated.
Thank you.
Sorry, please submit a new ticket, thanks
This is getting a bit crazy. I have submitted the ticket 3 times now. I will submit it again, this will be the 4th time.
re-submitted x 4 times, Private Ticket #874859
Please don’t worries, our team will check and support for you as soon as possible, thank you