47 comments found.
You know I have mixed feelings about WPDaddy’s Oswald Theme. The theme itself is great! I own multiple licenses (14 I think). But my experience with support is lackluster. Let me support my comment. I put in a request ticket concerning an issue that rendered many of my sites inoperable (as a customer support person myself we call this a higher urgency ticket). I get a response back at 2 a.m my time (I understand that time zones may vary). But the responses seem short and uninformative. My requests are quite detailed. Then I respond, and another day or so passes before I get a request for techs to access the site (I got smart to that so I created a username and password for them in advance), when I finally get the ticket resolved, there is no explanation of what was done to correct the issue ( would be good to know so I can apply the fix to my many other licenses). I am not sure if their support system automatically queues responses for another 24 hours? So in summation great theme…the thing that could use work is the support for the theme. You would think that a customer with as many licenses as I have ( not that I am anything special), but really?
Hello! We are really sorry to hear that. It looks like there is an issue with the email service in the ticket system. Is it possible to forward your request to a direct email which is alex at wpdaddy dot com ? Thanks
I just emailed Alex directly. As I was typing the email I got a call from another client and an email from the director saying they were having the same issue on their site. It is as if a pop-up screen (black) with an X at the top is preventing the site from working. The only way to close the black box window pop up is to hit the escape key on the keyboard. Is anyone else having this issue?
You have outdated theme version and required plugins. We’ve just answered to your ticket.
As a follow up to my previous. It appears that the theme files on Themeforest have been updated, as I reinstalled the theme on a couple of the sites and it resolved the issue. I had tried that previously, but at that time it did not have any effect. I will say that Alex has been very helpful and attentive to the situation since posting here, and I truly appreciate the customer service. Again, your theme is excellent and I enjoy using it. My guess is that anyone else experiencing this issue should reinstall the theme. Thank you for your help Alex. I will investigate the issue to see if any of my other sites are experiencing the same. In which case, I will update each site respectively with the updated files.
Is not WordPress 5.6 ready yet?
Hello! It’s fully compatible with WP 5.7
I submitted a support ticket (310) and have not received a response.
Hi, I submitted a support request on an issue I need solving urgently. Still waiting on a response.
Hello! What is your ticket ID?
It was #299 and #301
Got it, our support rep. will get back to you.
Hello, i’m unable to disable and unable the lincense key on a new website, can anyone help me with this?
Hello! Please submit a support request and our team will check it.
hello, how do I replace / change the pictures from within the sliders with my own? Update: nevermind, found it. Thanks.
I’ve purchased extended support and have reached out multiple times in the past two weeks for assistance and haven’t gotten a response. I’m unable to add any new portfolio items or blog posts without an error showing up at the top of the portfolio/blog pages.
When I’ve had questions in the past, I’ve gotten quick responses so to purchase extended support and not actually get any answers is extremely frustrating.
Hi there! There was an issue with the email delivery services. We did not get email notifications from Themeforest. Please update the theme and all required plugins to the latest version. It was recently released.
I have paid the support extension only to have them answer me. I find it amazing having to do this just to fix a page trigger issue that is not installed on any web page of my own making. The template has already been paid and now paying more for a single answer is incredible. I can not activate the theme with the code and I just paid (apart from the purchase of the theme) to solve it, since I wrote to you 3 days ago and they do not respond
Hello, I bought this theme several months ago, but I have never used it. Now that I want to install it, it generates the following error:
This purchase code already activated!
I need to activate it urgently to be able to work. It is the first time that I install it. Cheers
Hello! Please submit a support ticket https://wpdaddy.zendesk.com/hc/en-us/requests/new and our team will check it.
They have not answered anything, I have sent several tickets. I need to fix it because I can’t make any changes
Hello! Apologies for the delayed response – we had an increase in the volume of incoming tickets. What is your ticket ID?
hi can you please provide any advise / support on how to edit the portfolio pages as i cannot see anywhere how to actually vhange the images in any of the pages.
thank you 
Hi there! Please submit a support ticket and our team will assist you.
i have installed lite free version, and i bought pro version. how i can upgrade lite to pro version???
Hi there! Please upload the purchased theme and activate it.
when i upload purchased theme I see mistake. Destination folder already exists. Theme installation failed. i have installed lite free version.
After that, I delete the free version and install the paid version. but there is no difference.
You have to disable free version, delete the theme and upload the purchase one. You can submit a support ticket and our team will check it.
Please read theme documentation for the premium version. All the requests should be submitted via a ticket system.
Hi – I purchased the Oswald theme and downloaded all of the files and documentation but there aren’t any layered PSD files. Where can I get those?
Hi there! PSD files are located in the main theme zip file.
No, it’s not. I triple checked. The layered PSD files are not in any of the downloads. I have requested a refund.
Hey wpdaddy,
Could you please reply your purchaser at Envato Forum? https://forums.envato.com/t/cant-find-the-psd-files-in-the-wordpress-theme/280485He is looking for your item(Oswald) PSD file!
Hi! Why don’t they use the support ticket system?
Cause every customer/purchaser aren’t expert on support ticket system.
Do you completely rely on a Page Builder or shortcodes for your content sections? Or do you fully support Gutenberg and add custom blocks to it? It says that your item is gutenberg optimized.
Hi there! Yes, the theme is Gutenberg optimized. We use WPBakery page builder in our theme.
Unfortunately this does not answer my question. So I guess your theme demo would not work with wordpress core features only (no page builder).
It’s fully compatible with the WordPress core features.
Thank you buddy … For some reason I could not find it for the life of me !!! To edit the Header is in “theme option”
Hi there! Here you go http://prntscr.com/n42ikl
Hi guys,
First off great websites.. I looked through all the comment as I thought it may be a common issue, but there is no single answer. However the problem is; I can’t seem to change the logo in the header !!!. When I save a new logo and publish it just reverts back to the old Oswald logo.
Can you help ??
Hi there! Thanks for the purchase. Please make sure that you use the default preset for the home page http://prntscr.com/n3ho2f
Hello, I have installed the theme but I can’t see the Theme Options panel. Can you help me please?
Hi there! Have you followed all these steps? https://themes.wpdaddy.com/docs/oswald/?section=how-to-install-theme
Hi, I uploaded via the wordpress uploader.
Did you activate all the required plugins. It’s mentioned in the documentation what is required to install the theme and import the demo content.
Yes, I activated all the plugins, but the options panel is not there. That is what I am trying to do, import the demo content.
Please submit your site credentials and we will check it https://wpdaddy.zendesk.com/hc/en-us/requests/new
Thanks, I will just now
Hello, Is it possible to install this theme to a new installation of wordpress that runs the latest version of WP 5?
Hi there! Yes, the theme is fully compatible with the latest version of WP.
Perfect! thank you!
changelog url please?
Hi there! Here you go https://themes.wpdaddy.com/docs/oswald/?section=changelog
Hi Team, I logged into own of our sites yesterday to make some simple site updates. I was prompted to update the core Oswald plugin and after updating we experienced a “Fatal Error” with your plugin. When we disable your core plugin the site renders but it’s obviously missing core components. Please assist further.
Please see the error below:
Fatal error: Uncaught Error: Call to undefined function wpd_option() in /home1/munkcult/public_html/beyourlegacy/wp-content/plugins/oswald-pro-plugin/includes/theme-adding-functions.php:269 Stack trace: #0 /home1/munkcult/public_html/beyourlegacy/wp-includes/class-wp-hook.php(286): wpd_open_graph_meta(’’) #1 /home1/munkcult/public_html/beyourlegacy/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #2 /home1/munkcult/public_html/beyourlegacy/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #3 /home1/munkcult/public_html/beyourlegacy/wp-includes/general-template.php(2614): do_action(‘wp_head’) #4 /home1/munkcult/public_html/beyourlegacy/wp-content/themes/oswald/header.php(16): wp_head() #5 /home1/munkcult/public_html/beyourlegacy/wp-includes/template.php(688): require_once(’/home1/munkcult…’) #6 /home1/munkcult/public_html/beyourlegacy/wp-includes/template.php(647): load_template(’/home1/munkcult…’, true) #7 /home1/munkcult/public_html/beyourlegacy/wp-includes/general-template.php(41): locate in /home1/munkcult/public_html/beyourlegacy/wp-content/plugins/oswald-pro-plugin/includes/theme-adding-functions.php on line 269
Hi there! Please submit your site credentials https://wpdaddy.zendesk.com/hc/en-us/requests/new and we will check your website.
Wp Daddy, we have submitted the necessary info via the form.
Thanks.
