47 comments found.
hello again, i kind of lost here but i need to do the following:
i want to add an attach file button to my contact form so only .jpg, .doc and .pdf are allowed, how can i do this?
The support forum rejects my purchase code, so I can’t post this there:
For the timeline, I just get a spinner with “LOADING TIMELINE…”. I haven’t worked with the template for six months or so; this did not used to occur. This happens on the stock download as well as the timeline I put together. Safari 8.0.5.
Thanks.
Hi!
Please make sure that for all events you defined both start and end date, not only one of them. Also here you can download the latest version of plugin and replace with it files from HTML/js/timeline and re-save your posts – it should resolve the issue. If problem still occurs with the latest version of timeline and start/end dates – please enable debug mode and check what message you get.
Best Regards, ThemeWoodmen
Thanks for your response. I’m not clear on what files I should replace: all three directories css, embed, and js?
Hi!
yes, timeline files are in all three directories that you mentioned. So you need to replace all files in these folders.
Thanks, ThemeWoodmen
Please help! Sometimes, I receive an empty contact email, that shows like this:
0: 1: 2: 3:
The problem is, this used to happen like once a week or so. But since yesterday, I receive one every 3-5 minutes!
Hi!
Please make sure that in your contact form HTML markup for every contact input you have define placeholder attribute and name=”field[]”, like the following example:
<input required="" type="email" name="field[]" class="form-control" placeholder="Email">
It should fix the issue with empty messages.
Thanks, ThemeWoodmen
Hello we bought this template considering we will get the HTML files not the wp theme , is this possible ? thanks.
Hi!
And you were right 
It’s our mistake. We’ve already uploaded fixed files – they should be available in few hours (ThemeForest team needs to review the files first, but it usually doesn’t take long). If you don’t want to wait for update – feel free to contact our team via support forum – guys will be more than happy to send you correct files.
Sorry for the inconvenience!
Best Regards, ThemeWoodmen
The pluto html parallax video template is not working.
Hi!
Thanks for reporting this! We’re checking the issue with our demo page.
Best regards, ThemeWoodmen
Hi again!
Issue is fixed now. We needed to changed the video id, because Youtube blocked the previous video.
Thanks, ThemeWoodmen
Hi,
Great work, absolutely love this! One question I hope you can help with, I have changed some of the header colours (purple block) which shows on the desktop version but not on a mobile device. Can you please tell me how I also change on the mobile version?
Thanks in advance for any help,
Kind Regards
Hi!
Great to hear that you like our theme. Can you please contact our team from support forum with access to your website, so we could check the issue with headers colors? Guys will be more than happy to help you with that.
Thanks, ThemeWoodmen
I bought the Pluto Parallax HTML template on 11 October 2017 under the name Solis Ortus S.V. The order number is 68864486. I need help extending the number of input fields in the contact form. Which files do I have to update so that the fields I add would be recognized by the php post script?
Hi!
No changes to PHP files are needed when adding this type of custom changes to contact form. You only need to remember to use the same name of an <input> element ( name=”field[]” ) that is used in Pluto contact form.
Thanks, ThemeWoodmen
