230 comments found.
Hello,
Today you have released version 3.3.2 of your theme, but tomorrow WP version 5.8 will be released. Is it fully compatible with this new version?
Thanks.
Hi there,
There will be a new version if needed. In general, you should update your WP installation when you see the Software Version in the theme’s description (Themeforest sidebar).
Best regards.
Hi Team, The Reload Theme is not compatible with Slider Revolution. I can not see my NEW create RS in Back-End an Front-End :::::::: What i tried: 1- Disable all other plugins -> RS dont work 2- Switch to the another Theme (TwentyFifteen) —> RS works
Reload(Version: 3.3.1) Slider Revolution(Version:6.4.8) WORDPRESS (Version: 5.7.1)
https://apothekia.de/gewinnspiel-vorlage/Hi there – thanks for opening a ticket.
Regards.
I am desperate for a solution 
Is there a way to use the Serch for .. icon to search within woocommerce products and not the entire site?
I ask, because with the woocommerce search there are product previews, while with the standard search the photos of the products do not appear.
I would also have guessed a solution:
In the current search system the link looks like this:
www.mysite.com/?s=terms
I would like it to look like this, like woocommerce search:
www.mysite.com/?s=terms&post_type=product
How can I solve this problem?
Thank you
Hi there – thanks for using Reload 
We would greatly appreciate if you use our Support System for any kind of support you need instead of the public comments as we provide support only there. Our agents will be glad to help you.
Best Regards.
Hi Team, The Theme is not compatible with “Slider Revolution version 6.3.9. BR
Hi there – thanks for using Reload.
I am not quite sure what issues you are facing since this version is included in Reload. We will add latest Rev slider in our next theme release.
Best Regards.
Hi Team
I do:
1- Disable all other plugins -> Revolution Slider dose not wok
2- Switch to the TwentyFifteen theme —> Revolution Slider wok
PS: Front end ist OK BUT in Backend “Page Preview” dose not work
Hi again!
I am not able to verify any issue at my end, it seems to work just fine. If you need anything else, please use our support desk – https://greatives.ticksy.com/
Best Regards.
I can’t belive! You updated this theme again! many thanks for this, GLWS
Hi there – thanks for your kind words
We love what we do and we don’t have any plans to abandon any of our existing themes. Enjoy our themes!
Best regards.
I’m thinking of adding the Wishlist Member plugin to my Reload site. Is this theme compatible with this plugin?
Hey there!
Thanks for using Reload. We have never tested Reload with this plugin so I cannot be sure. It is possible to have some CSS issues but I think that it should function well.
Best Regards.
Thanks. If I decide to use this plugin, I’ll let you know how it works.
You are welcome
Hello the WPBakery Page Builder will not install. I keep getting this messege.
Unpacking the package…
Installing the plugin…
Destination folder already exists. /var/www/wp-content/plugins/js_composer/
Plugin installation failed.
Hey there – thanks for using our theme.
Is this the first time you’re trying to install the theme? It seems that you have already the Page Builder in your installation so I think that you need to delete it (via FTP) and then try again. For sure, it has nothing to do with the theme itself.
In case you need any further assistance, please use our Support Forum.
Best Regards.
Where is the FTP?
Hi again!
I mean in your server via FTP. You should see a js_composer folder under ../wp-content/plugins.
As I wrote before this has nothing to do with theme and, mainly, we cannot provide support here. So, we would greatly appreciate it if you use our Support forum. Thanks again for your understanding.
Best regards.
How can we decrease title and caption text size @ feature section – slider ??
Hey there – thanks for using our theme
We would greatly appreciate it if you use our Support Forum for any kind of support you need instead of the public comments in order to have a more detailed and step-wise guidance.
Best Regards.
Hi support Team,
How can I do:
The presentation of navigation should be displayed in iPad portrait format normal and NOT responsive?
KR
Hello there!
Thanks for your message. I am not quite sure if there is a custom code for this. Please contact our agents in our Support Forum to check it out.
Best Regards.
Hi,
My purchase code has expired
they would help anyway?
KR
Hi msia,
I am afraid that you cannot create a ticket if your support package has expired. And I am not sure if this is achievable as well
Best Regards.
ok, no problem but can you answer me a thing?
why I can’t edit / expand Theme Header (header.php).
no matter what I write, will not be accepted (FTP-Upload, ....).
KR
Hey! I have no idea what you are trying to achieve but sure you can edit the header.php file.
Best Regards.
Hi greatives Team,
I have tried in this file “header.php” and “header.tpl.php” a shortcode ”<? php echo do_shortcode (‘[shortcode]’);?>” after the navi to place. But not at all.
why is that and can you please give me a solution.
KR
Hey there!
We would greatly appreciate if you use our Support Forum for any kind of support you need instead of the public comments as we provide support only there. We’d be glad to help you.
I think that we have recently discussed about the way we support our themes. And it was also a non-theme related as I can see. Thanks again for your understanding
Best Regards.
Hi, ich have a Problem with Masonry(Post and Grid).... It dosen’t work….... is always in preloading mode
Current Version 2.8 – Released on 21 June, 2018
Hey there!
Thanks for your message! Could you please double check that you are updated and let us know if you are using Reload’s elements (not WPBakery Grid elements)?
Best Regards.
hello and thanks for your answer,
I do not know why WPBakery is used now and not visual composer?
If I disable WPBakery … the page is broken. What can i do Please?
honestly I had the problem with visual composer too(Masonry(Post and Grid))
You are welcome!
WPBakery page builder is the Visual Composer – https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431 . We have just uploaded a new version with the latest Page Builder. As soon as you get this, update theme and plugins and check again. If you still meet issues, please use our Support Forum.
Best Regards.
Hey there!
after update reload-responsive (Current Version 2.8 – Released on 21 June, 2018) Masonry (Post and Grid) still doesn’t work!!! AND to answer your question: After Update, I have to must use WPBakery Grid elements
Hey there!
There is no issue I can verify with the latest theme release and the theme as it is. Please disable any third party plugins you may use and contact us via the support forum to check your installation. It is obvious that it has nothing to do with the theme itself.
Best regards.
Hey there! as i contact youwith the support forum, i get this: “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”
This is really unprofessional …............... because, the problem happened after update and now I do not get a Supprot
Hi again!
Is it unprofessional because your support has expired and you have an issue that is non theme related? You can see our live demo and any grid and masonry layout there.
Believe me, we always help our customers even if their support has expired but we need their respect to our work. Especially when there is an issue that has nothing to do with our theme. If this is clear enough, use the contact form in our profile page.
Thanks in advance!
Hey there! I send a message from your contact form (profile page). BR
Thanks! We will check it out shortly.
Regards.
