Hello Support Team,

I have purchased and installed the Sofaas theme from ThemeForest, and I am experiencing several critical issues that are affecting the website’s functionality and stability. Please find the detailed issues below:

1. Blog Page Loading Issue

->The Blog page does not open consistently. ->At times it loads correctly, and at other times it fails to load or shows a blank page.

2. Website Data Reset / Theme Information Appearing

-> When making changes to the website (content or theme settings), the website sometimes loses its existing data. -> After this happens, the site starts displaying the default theme logo and theme information, as if it has reverted to the theme’s initial/demo state.

3. Breadcrumb Not Updating on Inner Pages -> I have updated the breadcrumb settings, but the changes are not reflecting on the About, Contact, and FAQs pages. -> The breadcrumb still shows old or incorrect values despite clearing cache and saving settings.

4. Mobile View Partial Content Loading

-> In mobile view, when navigating from the Home page to other pages and then returning to the Home page, the theme content loads partially. -> Some sections are missing or not rendered properly until the page is refreshed.

These issues occur intermittently but frequently enough to affect normal website usage. Kindly investigate this as a priority and advise on:

The root cause of these problems Whether these are known issues with the Sofaas theme Any fixes, updates, or configuration changes required from my end

Below are the access details: Website login URL : https://fortunepyramid.in/wp-admin Username : Yashwanth

Password: tjsAp6)mD$mzFhuU@PAmlj9p

Purchase Code: 98ff6f34-4eaa-414c-ae2a-95857a0be3cc

Looking forward to your prompt support.

Best regards, Yashwanth

​i bought thus theme ​ the problme is i changed the logo its changed on laptop but n mobile no i tried to clear cache but its not wotrkign

I have edited Footer 1 and changed the contents to suit my website. I have also enabled theme options. I am working on a development domain before uploading to final site. But the footer is not showing up. Can you help. This is my site : https://temp.designdome.net/

Subject: Request for Theme Installation Support

Dear Support Team,

I hope this message finds you well.

I recently purchased your theme on ThemeForest and would like assistance with the installation process. Below are my purchase details:

Purchase Code: 98ff6f34-4eaa-414c-ae2a-95857a0be3cc

Registered Email: fortunepyramidbengaluru@gmail.com

WordPress Admin Login:

Username/Email: fortunepyramidbengaluru@gmail.com

Password: 0o!n3:Ow8

I would greatly appreciate it if your team could help me with the theme setup on my website.

Looking forward to your support.

Warm regards, Gaurish Akki

Hello, how can we solve this kind of slippage in the slider of the site I have purchased licensed.

Our License Number:https://prnt.sc/LG4Yxa7w9xVh

Dear Support Team,

I recently purchased the Sofas theme and have implemented it on my live website. However, I am facing a critical issue — the cart page is not functioning as expected. Whenever I try to access the cart page, it redirects to the homepage instead.

I have verified that the WooCommerce settings are correctly configured, and the cart page is properly assigned. This issue is affecting the functionality of my live website and requires immediate attention.

Please resolve this issue at the earliest. If the problem cannot be resolved promptly, I will have to request a refund.

Thank you for your prompt support.

Best regards, Navneet

Hello I have problem with price filter on shop page.

When I change sorting the styles goes wrong, here what I mean:

Why is this happen and how to fix it?

downloaded a free trial theme, loaded demo data. Tried to edit pages, but Elementor does not load. Could not find the cause of the error (

When playing a video in Quick View, is there a way to make it play in a pop-up window?

Hi i received a free premium but i cant download a new version, the elementor its not working

sofass/woocommerce/cart/cross-sells.php version 4.4.0 is out of date. The core version is 9.6.0,

Hi, After installing this theme only home 1,2,3 or visible home 4,5,6 not visible and its showing [ “There has been a critical error on this website.” ], let me know what’s the issue and how to fix it ?

Note: I brought this theme in Themeforest

Hello ,

My name is Luc , I bought your WP Theme sofass_theme few days ago but I have a serious ploblem with that . Since many days I try to fixed the issues with my hoster team but I am still not satisfy. The site work only for 10 munites waxi after slow and send to error 503 services unavailable page.

Please help & advise.

Luc Houngbedji

Hi, we have an error :

There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.

WordPress sorunlarını gidermek hakkında ayrıntılı bilgi alın.

Note : We bought from envato.

Good day, I bought this theme a couple of months ago, but it has a problem when trying to edit with Elementor. The editing options keep loading. I have already ruled out that it is the plugins, as it loads with Hello Elementor. Can you fix the bug?

Hi, I would like to have your help on some technical SEO issues. While optimizing for SEO, my site audit shows the following error: blocked (no-follow attribute). It’s on every page on the add to cart element. To my understanding, this blocks the indexing on search engines. Where can I adjust this? Question 2: my site audit also says that H1 titles are missing. Where can I find the settings to put the titles of the full website to H1 titles?

Dear Team I am using your theme Soffas for my e-commerce store. I want to change the color of all modules but the default color is not changing in some parts. Please guide

Feature request: Allow for image size specification in the following Elementor widgets:

Goal Banner Goal Testimonials

While this can be achieved by using the Media > Insert via URL option – it would make things much less complex if the sizes were available in the Elementor UI

Optional CSS not being added to menu items – seems custom nav walker leaves them out.

Home page 4, 5, 6 are not importing at all. the website shows the following error “There has been a critical error on this website. Learn more about troubleshooting WordPress.”