95 comments found.
Hello, There is my a question: I want to allow entered into the application after payment. So my clients need to pay with woocommerce first and then it should use the application. My app will include health related informations and measurements on Android. Can I do this with your theme? Best.
Hello! Yes, but you need to customize our theme for your business process (Redirecting on necessary pages, tune WooCommerce and etc.)
Hi, Just bought this theme.
1. I try upload the zip file to add theme, but my server seems to block it. Saying that the zip file may contains virus. Hence I unzip & manually upload to the server. Will this be ok?
2. Im trying “installing demo content” by folowing the guide here http://promo-theme.com/softa/docs/. However, whenever I drop the softa-demo.wpress, It just stuck at 0% for quite some time and the show alert saying Unable to import
Kindly advice me.
Updates on Mar 22, 2018: Im able to to install the demo by following the steps here: https://www.youtube.com/watch?v=mRp7qTFYKgsKindly advice me on item 1
Hello!
Please contact us via support form and send URL and your WP login, We’ll help you 
Have you read your “Blog” section?...there is some vulgar words which may prevent you from selling.
Hello! Where did you find it?
in the “blog” section for this theme; one of the article titles should be spelt differently
Hello!
Oh, it was a grammar mistake. Thank you so much, we are very appreciated it
glad I could help
Have a nice day
Hi, great looking theme. Just a pre-buy question. Do you have an option to turn off the sliding in content on the home page? Can this be done through the theme options or do I need to customize the javascript?
Hello!
We have this option in the slider settings 
Thanks. Is this the same for the rest of the page. For example, you can turn off features of software sliding in, and testimonials sliding in. I want to have these sections I just don’t want them to slide in on page load. I would like to have the page load at once. Is this also adjusted in the slider settings?
Hello!
You can disable it once in each slider element and it won’t slide automatically ever
hello, I have imported all the dummy data and I cannot see any pictures can you please help me with it. I have imported demo content via all in 1 wp migration plugin,
Hello!
Photos are not included in our theme (Only vector images) because it has an author license. You can change it on yours (any size and resolution). It Full Responsive
Hi, I have purchased this beautiful theme, and I wouldlike to know the following: 1. I cannot find the child theme. Every theme should come with a child theme, so that if you update the main theme, the website does not change. 2. After I installed the demo and had the homepage set to software, when I test to visit the site on any web browser, I get the homepage of the SAAS demo not the software one. Can you please help it is urgent. Thanks,
Hello! 1) Not all theme have to be with a child theme. We’ll send it to you. Please contact us via support form. 2) Please send URL and WP login to our support team, they’ll check it.
I bougt the theme and i installed it but the text on the visual composer tab when editing the content of a text block is showing as white on a white background..any advice?
Hello! Please contact us via support form, Also, try to clean your cache browser.
would you please let me know if there’s a plan to add WPML support & RTL support soon?
Hello!
We have .pot file for translation. At the moment We haven’t in plans to include RTL support, but We’ll add it the next updates
Thanks … Could you tell me how to change the favicon please
Hello! Appearance -> Customize -> Site Identity
Hello … How to make the social media links open in other windows?? Thanks for your response.
Hello!
Please contact us via support form
Ok ..
Hi there. How do you change the background for the main image in the app page. Can’t seem to find this option – additionally, can you point me to the forum, some of these answers may be there. Thanks!
Hello!
You can write us via support form, we’ll help you
Can you please show where that is. Thank you.
Please contact us via support form to our support team. They’ll help you
Hi There,
Can you please elaborate on this. If I import the demo data, do I lose ALL wordpress content. Images, pages, blog posts, etc.
The import process will overwrite your database, media, plugins, and themes. Please ensure that you have a backup of your data before proceeding to the next step.
Hello! Yes, after installing the demo content all data will be lost. You can use our plugin All WP migration for creating backup your site. Also, you need to export your data via xml file.
Hi there. Great theme, just purchased. I’m having trouble installing the neccessary plugins. It just freezes on the install of new plugin pages, and I’m not sure what to do:
Additionally, I can not click plugins>installed plugins, as it brings me to the dux framework page.
This is the page it gets stuck on is this:
Install Required Plugins
The installation and activation process is starting. This process may take a while on some hosts, so please be patient.
Installing and Activating Plugin Advanced Custom Fields (1/11)
I have gotten past this concern, but I still cannot reach plugins. Is that expected behaviour?
Please read here how to install our theme and the demo content: http://promo-theme.com/softa/docs/
If you’ll have some problems with that, please contact us via support form
We followed this instruction, but we wanted to import the theme demo from the APP site, not from the generic. How can we import the app site demo data?
Dou want to import it by xml file?
I found this. It turns out it was in another page, and not set as the home page.
Question, how do we manipulate colors/gradients in the theme, which is advertised on the front page of this listing. Thank you.
You can find it in the shortcodes settings on necessary pages
Where are these shortcode settings?
Please contact us via support form and write what gradient you want to change.
hey, any idea how we can become the Gradient background in the front of an youtube Video Background? because now is the Gradient background behind the youtube video.
Hello!
It is possible only by using image with gradient, or CSS customizing
Can u do the CSS work? or send me here the code for custom css
Sorry Theme Customizing is not included in our support 
i will send u now an message with my paypal adress to send me an money request.
We’ve ansered you.
hello are this them support multiple language web site?
Hello! We have .pot file, which you can translate on any language.
thank you to answer i mean if i need to add post , portfolio , team member ,Products , Testimonials , can i add in three languages
Yes, if you’ll use any WPML plugin
i use polylang plagin، ane problem ?
Hello!
We don’t check compatibility with this plugin
In the top right corner, there is a Free Trial button that we repurposed for our website. Where is that link located, so I can add target=_blank to it? Thanks!
Hello!
Please contact us via support form, we’ll help you
I sent an email to support@promo-theme.com. Will do the trick?
Have you sent it from the account you had bought our theme?
No.
I have added the purchase code.
Ok, please be in touch, our support team will help you;)
I’ve must have tried this theme 4 times and every time I complete the demo content. it logs out, then trying to log in it doesn’t recognize my login and email password recovery doesn’t work. I’ve got a client waiting for this to go live, any suggestions, i’ve purchased many themes here but have never encountered this same issue, even tried clearing cache etc, just doesn’t work.
Hello!
Please read our docs https://s.mail.ru/6CyY/jxCiMmFdc
Beautiful design! i’ve bought this one. But there are a bug in backend. When I edit text in text block, all texts show white color. Can you help?
Hello!
Please contact us via support form, We’ll help you
Theme doesn’t work. There is no home page can you help me? immediately please
Hello! Please contact us via support form. Also, please read how to install our theme here: http://promo-theme.com/softa/docs/
I tried it like docs but it doesn’t work
Please contact us via support form, We’ll help you
i typed
Hello! We haven’t gotten any letters from you to our support team.
Please write to support@promo-theme.com
Brilliant Work.. Keep it up, GLWS
Thank you
Congratulations! Good Luck With Sale
Thanks
