84 comments found.
Hello, when I enter the license code, I get an error saying that licensing already exists, but the theme is not activated. Please Help
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration’s domain from there.
Hello, I am unable to import demo content, but it is failed everytime
Hi,
Thank you for purchasing.
We replied to your ticket. Could you please continue there. Thank you.
How i can change <meta name=”viewport” content=”width=device-width, initial-scale=1, maximum-scale=1”> ? I need to change maximum-scale for SEO
Hi,
Thank you for purchasing.
You can change it in theme’s file /lib/theme-filters.php at line 327
Hi there, I deleted Starto pages that I’m trying to get back.
But we changed our domain from dfoundations to Godigitalfoundations. Same website and company, just updated domain?
Can you revoke the license so we can sync it to the new domain? Or do i have to purchase a new license just to be able to continue using the product. Again same website , same company; just added “GO” to beginning of our domain.
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration’s domain from there.
thank you
An error occurred while fetching file from: https://assets.themegoods.com/demo/starto/importer/demo.xml! Reason: http_request_failed – cURL error 6: Could not resolve host: assets.themegoods.com.
this problem show when I import the demoPlease purchase the theme license so we can continue providing support for you. Thank you.
Hi, I want to buy you WordPress theme. but I need multiple-user access for this theme. How can I get it?
Hi,
Thank you for your interest.
Yes technically you can use WordPress user management system to create multi user login website and system.
hi is compatible for wordpress6.1.1
Hi,
Thank you for your interest.
Yes it’s compatible with WordPress 6.1.1
Would you consider adding the option of WPBakery to your theme for those who prefer that over Elementor?
Hi,
Thank you for your interest.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
The blog grid on the blog page only appears after scrolling. https://minggo.io/blogs/
I removed all animations on the page and I added this code to ‘additional CSS’, but it makes no difference.
} .type-post.blog-posts-grid { opacity: 1 !important; }
Can you help me out? Thanks!
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
How do you create hamburger in mobile? do not send me to documentation, it was unhelpful.
Hi,
Thank you for purchasing.
Generally you can add icon widget to header post using Elementor responsively.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can create an example for you.
Hi,
Under Elementor, the footer is not showing the way I want it to be. I need it to be 2 columns on mobile view, however it’s only showing 1 column. May I know how I can fix this issue?
You can view them here:
What I want: https://drive.google.com/file/d/1mfTQMVAcKfUjD5pu2LjTtvyAcvQb6SJY/view?usp=sharing
What it’s showing: https://drive.google.com/file/d/1xODovz5rGRPr0LQA3FJadcrNUCktqyU2/view?usp=sharing
Hope to see your reply asap. Thank you.
We replied your ticket, could you please continue there. Thank you.
How to remove the UP button? The one in the bottom right corner. I can’t find it anywhere in the docs…
Hi,
Thank you for purchasing.
You can remove it from Appearance > Customize > Footer > Copyright > Go To Top Button.
Hi, I used Starto on a previous project that has been deleted, but now the theme is locked on that domain: panta.ai, – My support has expired, so I can’t create a ticket in your support system. Can you reset my purchase code?
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration there.
Thank you. I signed up successfully with my purchase code, but I’m not receiving the email with the code? Tried to reset the password as well, no luck. I have checked the spam folder.
Could you please contact us through the contact form on this page https://themeforest.net/user/ThemeGoods
We will check it for you.
When Im swiping down on Mobile, the scroll bounce and cant do nothing. I deactivate plugin “Starto Theme Elements for Elementor” and works, but lose some functions.
Hi,
Thank you for purchasing.
According to your ticket. We are glad you got it sorted.
i need help with mobile nav menu… Documentation is helpless.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
So I purchased the theme and the plugins are not included, I contact support and they say I need to pay. This is ridiculous !! I can’t use it and I have to pay again to be able to use it. The following plugin is missing :
Starto Theme Elements for Elementor
is that a joke ?
No, you just have to register your purchase code, please see detailed instruction here https://docs.themegoods.com/docs/starto/getting-started/register-your-purchase-using-token-key/
Then you will be able to install all premium plugins from Appearance > Install Plugins.
Hello, nice theme, I am interested in it. But I note there is no pricing table comparison options here. Are you planning to add any?
Hi,
Thank you for your interest.
Yes we have one. You can see it on our demo site here https://themes.themegoods.com/starto/pricing/
Thanks for this, I have seen this page. However there doesn’t seem to be a comparsion table that a lot of SaaS companies have on their pricing page. For refereence pllease see this one here at Mailchimp: https://mailchimp.com/pricing/marketing/compare-plans/ or this one at Siteground https://www.siteground.com/shared-hosting-features.htm
Hello I decided to purchase the theme anyway, if you could please add a comparsion table that would be great.
Thank you very much for your feedback. We will try to add it to the future theme update. Thank you very much.
Hello, I’m looking for a WordPress theme for a SaaS company. The theme must be able to 1. Display Data to Paying Customers, 2. Have the ability to let people sign up for free, then pay a membership fee after signing up if they want to see the data, 3. Control the membership status of customers. I would be collecting my own data and displaying it to paying customers. Please let me know if the Apzo WordPress theme can do those 3 requirements.
Hi,
Thank you for your interest.
You can use the theme with other membership plugin to add restricted sections for paying customer as your requirement.
My site is now live (http://xp.immo) and most of the things are ok. The only big issue I have is that I have scrolls in scrolls everywhere that prevent from scrolling properly. Any clue about how I can sort this out? Thanks
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Then please let me know the ticket ID so I can check it for you.
I would’ve done so if starto was listed…
Yes it was listed https://prnt.sc/1tx9ur9
My bad, it appeared with [Verified] in front and I missed it, filing my ticket.
One last thing, how to remove the loading animation (http://xp.immo/) ? Thanks !
Well, again sorted out with disabling the loft loader plugin (had no idea it was there with the plugins auto install)
Ok glad you got it sorted! 
Hi, I bought the theme and I really can’t find a way to get rid of the starto logo and signup button in the header. I’ve replaced the logo in the site settings (both regular & transparent) but the starto logo is still here :/ Can’t get to select the starto theme in the support system either so posting here :/
Just found that I had to modify an article!
Ok glad you got it sorted!
