30 comments found.
hi i purchased your shopify theme yesterday. i have sent a ticket to the support team and after4 messages i still havent received a reply.
i have stressed the matter of downtime for the business but i dont think the support team is taking our matters seriously.
when i upload the them to shopify i receive below error code zip does not contain a valid theme: missing template “layout/theme.liquid”
i have extracted full file an d gone to the correct zip file which is 6mb to upload to shopify but still having same error.
i am not happy witht the support i am getting and will look at a FULL REFUND if i dont get a satisfactory response.
support team response time is terrible.
Hi sir,
Please check your ticket to get our answer! And yesterday you buy the theme, and it’s sunday, we don’t work at the weekend, so we can’t reply to you right!.
Now we checked and reply to you!
Please keep calm and following it to get the answer soon!
Thanks!
Hello,
My theme is displaying a gap in my product grids. To be specific, when there is a grid of 3 products in a row, one row will have three, and then the next row will only have 2, missing the first product in the row, How can I fix this?
Dear kingart1029,
You can use min-height for each product box. If you can give me your website, i can check and guide you to fix.
Thanks!
The website is www.flirtythreads.com. Also I want to get rid of the color swatches that appear on product thumbnails. Finally, when I first click on a product the product image is small, and only goes to normal size if I click on another image.
Dear Kingart1029,
I don’t see your issue. Can you send me a screenshot?
Thanks!
Hello, we are having an issue with our website which is using Styleshop. It is loading all grey’d out. It works on mobile and on incognito mode but not on any other browsers. Please assist. https://cdn.shopify.com/s/files/1/3001/7994/files/Knus_House_Error.JPG?479053972200184581 (screenshot) https://cdn.shopify.com/s/files/1/3001/7994/files/Knus_House_Error_2.JPG?479053972200184581 (screenshot)
website: https://knushouse.com/
Dear sir,
Please create ticket for this issue, and give us website information to check. http://support.ytcvn.comThank you!
Hello, it’s been almost a week that i am trying to get support team!. we have crucial problem with the sizes and colors of the items ( even though client chose size and color at the checkout he gets default size and color this is true for all the products) This has to be fixed asap. We are losing customers and money. If support will not fix the template in the coming 24 hours!! we want full refund for the money that was pay to you. Thanks, Niran
Dear sir,
Please check your ticket #TF912133, you did ask us and we reply long time ago. Could you please update your problem to the ticket, we will reply to you soon within 24 hours?
Thanks
Hello, When I download the styleshop theme, there are only 3 versions available. In the theme page and preview, there is a 4th option: “Homepage Boxed” Where do we go to add this additional version? Thank you.
Dear sir
You can do as our guide: login admin > customize > settings > layout > change config page type : boxed http://prntscr.com/j7peduPlease do as our instruction. If there is any question, let us know by creating a ticket on our Help Center: http://support.ytcvn.com
Thank you!
Thank you! Last question – how do we remove some of the social icons near the footer? We don’t have a Google Plus account, for example, so would need that icon removed. When I leave the URL blank in the theme editor, it will still show on the website.
And is there a way to turn the “wishlist” feature OFF? Thanks 
Dear sir,
Please go to our Help Center & create a ticket, our technical support team will help you right: http://support.ytcvn.com The answer will be responded within 24 hours.Thank you!
Thank you, ticket has been submitted.
Thank you!
Hello, we still have not received a response. Thank you.
Dear sir,
We are sorry for any inconvenience from our side. We have had 3 days-off for weekend & Labor Day, therefore today we comeback & will check all your customer issue. Please check your ticket to get the answer: #TF342050
Thank you a bunch!
We searched and could not find a response?
Here is our answer in the ticket: “Dear adrienne
Please refer our document to install the layout that you want to use for your site. https://smartaddons.s3.amazonaws.com/userguides/ss-styleshop/index.html it is corresponding with the home style layout1 and layout 2, layout3 here: http://prntscr.com/ic5v79 https://ss-styleshop.myshopify.com/ You should go to Help center and search your ticket: http://support.ytcvn.comThank you, guy!
i haven’t gotten an email for my ticket. i sent out an inquiry through support and they normally email me my ticket# but i havent gotten any. i tried sending 2 inquiries already. how do i get in touch with you guys??
I am inquiring about a couple of things on how to edit on the theme. please let me know why my inquiries are not going through your support system.
Dear sir,
Did you check your ticket? We replied to you: https://prnt.sc/it4z8d
Please check your email, we sent to you today.
Thank you, guy!
hi! sent over 2 tickets again and still havent gotten a reply. i dont know why im not receiving an email with the ticket number. but when you emailed me the 2nd time i received the email with the ticket numbers.
Dear sir,
We got the email reply from you. Your 4 tickets were replied. If there is any issue, we will check for you on the early monday morning.
Thank you!
Does your theme support Russian? In the answer, say that you are StyleShop. My email: eyelids@gmail.com
Dear sir,
Our theme supports multi language, includes Rusian. After installing the language package, you just edit some words by hand, we will guide you to do that. Please submit ticket to get help if you get any issue: http://support.ytcvn.comThank you!
Hello,
Within the styleshop theme, is there a way to remove the shipping banner at the footer? I noticed the field to modify/remove the text, but no place to remove the banner altogether with the shipping icon graphic.
Thank you in advance!
Dear Oosama,
Please submit ticket and give us your information to check, You shoud provide screenshot of your issue, our technical supporter will assist via Help Centre: http://support.ytcvn.comRemember to give us purchase code/ user name on Themeforest and your website information to save time for both sides.
Thank you!
Great, ticket has been submitted. Thank you!
Dear sir,
We found the only 1 ticket from you #TF342050. It was replied in 09 of February, did you check? If there is any issue, please update to your ticket,, our technical supporter will help you.
Thanks!
Hello, I never received a response. I just submitted another ticket. Please advise.
Dear sir,
This is our answer for #TF342050 “Dear adrienne
Please refer our document to install the layout that you want to use for your site. https://smartaddons.s3.amazonaws.com/userguides/ss-styleshop/index.html it is corresponding with the home style layout1 and layout 2, layout3 here: http://prntscr.com/ic5v79 https://ss-styleshop.myshopify.com/ ”If you open a new ticket, please let us know your ticket number to check soon.
Thanks!
Hello,
Does this theme have HTML template? (no for Shopify, no for opencart – just HTML)
I want to buy just HTML package. and also any discount?
Thanks!
Dear sir,
We haven’t the HTML version for this design. You can refer other designs of us.
Thanks
So i uploaded home page 3 layout, and i wanted to add homepage banner 2 section, but i do not have that option to add it.
Also, at first i uploaded home page 2 layout, and wanted to add the instagram section, but there is no option for me to add this section either.
How come i cannot use all the sections in any home page them i decide to upload. If theres a way please tell me.
Dear sir,
We don’t work on the weekend Please create a ticket or update to the old ones. We will check it sooon. please keep following it to get the answer soon!
Thank you!
ok i will thanks
Thank you, guy
hey i created a ticket, still haven’t received a response
Dear sir,
Your ticket is #TF815967, and we replied to you on 26th of January, 2018, Did you check it? See: https://prnt.sc/i7ih2g
Please let us know soon.
Hi, i have a few PRESALE questions before making my decision. 1. what are the ways to set related products on the product page in your theme? 2. is there a translation function for this theme? 3. possible to have a gallery like in my current website? www.retailersmarket.com.sg (main page, scroll down to where it says gallery, for Retail, Residential and Manneqins). These showcases my finished products as i sell retail fittings in parts. 4. is it possible to change font or colour for one of the menu header like in my current website where the rental tab is in orange and bold? 5. i am currently using Bookthatapp by zetya and Bundles app by Gazebo. can they be used with your theme? and will i have to set the product bundles again after installing your theme? 6. can your search bar partial search an SKU? Eg, Full SKU is A8021BK and A8021WH (Black and white coloured paperbags). Can i enter A8021 for both colours to appear like my current website? 7. do you have a FAQ template? 8. do you have a lookbook template?
Dear sir,
We would like to answer your questions:
1. Related products set according to product categories or product tags
2. This theme does not support translation function. You can use our customwork service for integration.
3. It’s possible to have a gallery like in your current website.
4. It possible to change font or colour for one of the menu header.
5. Yes, they can be used in our theme.
6. Our search does not support search SKU. You can use the same SKU A8021 for both colours like your current website.
7. FAQs page: https://ss-styleshop.myshopify.com/pages/faqs
8. We do not have a lookbook template, you can install it by yourself.
Thanks!
Hi, thanks for your reply. Referring to no. 6, what do you mean by I can use the same SKU A8021 for both colours? your search will be able to detect tags? if i have the sku in the tag, it should be able to search?
And for no.5, will i have to reset up the products again in the 2 apps after installing your theme?
Dear sir,
5. Yes, you will have to reset the products again after installing the 2 apps.
6. Yes, you can use the same SKU for different colours of a product. However, our theme does not support search with tags.
Thanks!
How do i move the button in the home page banner 1?
Dear sir,
Please submit ticket on: http://support.ytcvn.com/open.php and give us your admin information, we will help you to move it. Because, it required to move in code.
Thanks!
Hi, sent a ticket in a couple of days ago, please could you keep me updated? Also the logo isn’t in the middle of the page I’ve noticed. Thanks
Dear sir,
All your issues were solved in the 1st of December, please check it. If there is any question more, please update to your ticket!
Thank you so much!
I just download this theme and Im using shopify can someone please tell me what going on.
zip does not contain a valid theme: missing template “layout/theme.liquid”, missing template “templates/index.liquid”, missing template “templates/collection.liquid”, missing template “templates/product.liquid”, missing template “templates/page.liquid”, missing template “templates/cart.liquid”, and missing template “templates/blog.liquid”
Dear sir,
Please go to Help Center to create a ticket, technical support will help you: http://support.ytcvn.com
Thank you!
Hi, just purchased this theme and I’m using layout 3, I can’t find how to enable related products on this theme, any help would be greatly appreciated.
Dear sir,
Please submit ticket to help centre, you will get the answer within 24 hours: http://support.ytcvn.com
Remember to give us your purchase code/ Themeforest username/ Data information to save time for both sides.
Thank you!
How long is the wait for Support?
Dear sir,
All ticket were replied within 24 hours, except for the weekend and holidays. Please check your ticket. http://support.ytcvn.comThank you so much!
Hi, how do I upload the updated theme without having it override all my styling options on my store?
Dear sir,
did you check your ticket? Please let us know.
Thanks!
Never submitted a ticket. Doing now
Dear sir,
Here is our Shopify Support Center: http://support.ytcvn.complease submit ticket, give us purchase code/ username on Themeforest and website information to save time for both sides.
Thank you!
There is an error with your demo then as when you change the currency in the header the currency in the side menu remains in USD and when you select an option in the price filter 0 – $99 $100 – $199 in the side menu the currency for the products changes to USD even when the currency in the header is EURO or GBP.
Dear sir,
It’s impossible for the Ajax price filter automatically change the currency within the selected currency in the header. Other theme providers do not implement such feature too.
You can change currency for the Filter in the theme config admin panel.
Thanks!
When the currency is changed the side menu price filter stays in american dollars. Is there an option to link the currency selected withe ajax menu price filter?
Dear sir,
It’s impossible for the Ajax price filter automatically change the currency within the selected currency. Other theme providers do not implement such feature.
You can change currency for the Fitler in the theme config admin panel.
Thanks!
Great theme! Curious how to activate the Boxed Homepage.
Dear sir,
if you get any trouble or issue, just create a ticket to our Help Center, our technical support will help you check: http://support.ytcvn.com
Remember to give us purchase code/ username on Themeforest and website information to save time for both sides.
Thank you so much! Wish you all the best.
Great theme. Do the color swatches roll over to show different image on mobile devices?
Dear sir,
This theme support color swatches, you can see image changing color on desktop, but not on smart devices, however, we can help you edit this feature on devices. Please submit ticket to get our support: http://support.ytcvn.comThanks!
