pukkathemes

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507 comments found.

xvilar

xvilar Purchased

​Hi my friends! Lot of time using Ubergrid, it rocks!! But now I upgraded Wordpress to 4.6 and it seems your theme is not 100% compatible. When going down the page, and loading new ‘boxes’/’stories’ it doesn’t draw well the boxes … some collapses in top of others… Thanks.​

Hi,

we’ve tested it in our local enviourment and it should work properly.

Can you open a ticket with our support system at pukka.ticksy.com and leave your WP login credentials so our support staff can take a closer look?

Best

Hello, In Front Page Manager, before updating we could insert any page by typing page name in “add post” . Now that I updated the last version, “add post” do not find my event post (TriveEvent plugin) anymore, whereas old event posts are still in the front page…sooooooo baaaaad, events are very important on www.wisesound.fr …

And you ticket was just answered :)

Thank you very much for your help !

You’re welcome!

Hi there – I’ve been using this theme for the past year. It works well for our purposes. Although retina-size images displays correctly on desktops, it seems much lower quality versions of images are displayed on smartphones when the responsive design applies (I think when width is smaller than 700px). This happens with both featured images and secondary images. Is there anything I can do to change this behaviour? Will using a plugin like WP Retina 2X help? Thanks for your assistance.

It now seems this theme is associated with my colleague’s account on themeforest – I hope there is still a way for me to get support.

Hi,

since we provide support exclusively through our support system can you open a ticke at pukka.ticksy.com and leave your WP login credentials so our support staff can take a closer look?

In general, correct images should be used but the problem may arise in responsive view if grid box is stretched to full width (or close enough). Then box is much larger then the image and it can result in pixelated images. If this is the case then it can be solved with a simple CSS tweak and there should be no need for a 3rd party plugin.

Best

​Hi Support I’m currently out of Support, but I am stuck after upgrading my theme. Please can you help me as some settings have been lost. this should not happen as I am using a child theme On my homepage, my grid was full width and now there is a massive blue space to the right of the grid images. How can I get this back to how it was? Tony

Hi,

we’ve never had “settings lost” issue reported, but you can send us an email to support@pukkathemes.com with a link to your site and WP login credentials.

Our support staff will take a look and it we’ll help you out if your problem is theme related and not caused by a modification or 3rd party plugin.

Best

Hi Pukka Themes Team,

I want to add an animated .gif as an post image. I add it as an secondary image and it is animated on the featured site. But after clicking on it, it is an static one. The picture have a size of 695px. When I click on the archive I got the post with the full size, also animated. Why it didn’t work when I want read the article?

Best regards, Arnim

Hi Arnim,

when you use secondary image (which is used only for grid layout) the image is displayed as uploaded. But on single post (or page) page featured image is used.

WordPress creates smaller versions of each image when is uploaded and such smaller image is used on single post page. My guess is that animated gif doesn’t play well with the way WP resizes images.

If you would like to use original uploaded image on single post page you could make a small template file modification. In particular you should edit single.php file and change marked “thumb-single” to “full” ( http://prnt.sc/cx58et ) and see how that goes.

Best

P.S. It’s advised that you make this change using a child theme.

Works … thank you very much!!!

You’re welcome!

Hello, I am interested in purchasing the template but wanted to know the following: It is possible when you put post in format mode: link open in the same window ( _self )? How do I do that?

Tks

Hi,

by default link format is used to link articles on other sites, so that’s why link is opened in new tab.

It’s a simple modification to open a link in the same tab, so if you decide to purchase the theme just open a ticket at our support system ( https://pukka.ticksy.com/ ) and our support staff we’ll make it for you.

Best

Hi. I purchased your theme over a year ago, but didn’t use it for awhile. Unfortunately my support time has run out, but I’m hoping you can help me. I just installed it and I love it, except that the icons under share are in a different language, I think Chinese. How do I fix this? You can see what I’m talking about here http://alesasenglish.com/

Hi,

it seems like you’re using our other, SympaGrid, theme.

I see social icons as squares ( http://prntscr.com/ded6rn ), but this issue is most probably caused by some kind of icon font conflict. Can you try disabling plugins and see if any of them is causing the issue?

Best

that worked. thank you so much!

You’re welcome!

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