pukkathemes

pukkathemes supports this item

Supported

This author's response time can be up to 1 business day.

519 comments found.

​Hi my friends! Lot of time using Ubergrid, it rocks!! But now I upgraded Wordpress to 4.6 and it seems your theme is not 100% compatible. When going down the page, and loading new ‘boxes’/’stories’ it doesn’t draw well the boxes … some collapses in top of others… Thanks.​

Hi,

we’ve tested it in our local enviourment and it should work properly.

Can you open a ticket with our support system at pukka.ticksy.com and leave your WP login credentials so our support staff can take a closer look?

Best

Hello, In Front Page Manager, before updating we could insert any page by typing page name in “add post” . Now that I updated the last version, “add post” do not find my event post (TriveEvent plugin) anymore, whereas old event posts are still in the front page…sooooooo baaaaad, events are very important on www.wisesound.fr …

And you ticket was just answered :)

Thank you very much for your help !

You’re welcome!

Hi there – I’ve been using this theme for the past year. It works well for our purposes. Although retina-size images displays correctly on desktops, it seems much lower quality versions of images are displayed on smartphones when the responsive design applies (I think when width is smaller than 700px). This happens with both featured images and secondary images. Is there anything I can do to change this behaviour? Will using a plugin like WP Retina 2X help? Thanks for your assistance.

It now seems this theme is associated with my colleague’s account on themeforest – I hope there is still a way for me to get support.

Hi,

since we provide support exclusively through our support system can you open a ticke at pukka.ticksy.com and leave your WP login credentials so our support staff can take a closer look?

In general, correct images should be used but the problem may arise in responsive view if grid box is stretched to full width (or close enough). Then box is much larger then the image and it can result in pixelated images. If this is the case then it can be solved with a simple CSS tweak and there should be no need for a 3rd party plugin.

Best

​Hi Support I’m currently out of Support, but I am stuck after upgrading my theme. Please can you help me as some settings have been lost. this should not happen as I am using a child theme On my homepage, my grid was full width and now there is a massive blue space to the right of the grid images. How can I get this back to how it was? Tony

Hi,

we’ve never had “settings lost” issue reported, but you can send us an email to support@pukkathemes.com with a link to your site and WP login credentials.

Our support staff will take a look and it we’ll help you out if your problem is theme related and not caused by a modification or 3rd party plugin.

Best

Hi Pukka Themes Team,

I want to add an animated .gif as an post image. I add it as an secondary image and it is animated on the featured site. But after clicking on it, it is an static one. The picture have a size of 695px. When I click on the archive I got the post with the full size, also animated. Why it didn’t work when I want read the article?

Best regards, Arnim

Hi Arnim,

when you use secondary image (which is used only for grid layout) the image is displayed as uploaded. But on single post (or page) page featured image is used.

WordPress creates smaller versions of each image when is uploaded and such smaller image is used on single post page. My guess is that animated gif doesn’t play well with the way WP resizes images.

If you would like to use original uploaded image on single post page you could make a small template file modification. In particular you should edit single.php file and change marked “thumb-single” to “full” ( http://prnt.sc/cx58et ) and see how that goes.

Best

P.S. It’s advised that you make this change using a child theme.

Works … thank you very much!!!

You’re welcome!

Hello, I am interested in purchasing the template but wanted to know the following: It is possible when you put post in format mode: link open in the same window ( _self )? How do I do that?

Tks

Hi,

by default link format is used to link articles on other sites, so that’s why link is opened in new tab.

It’s a simple modification to open a link in the same tab, so if you decide to purchase the theme just open a ticket at our support system ( https://pukka.ticksy.com/ ) and our support staff we’ll make it for you.

Best

Hi. I purchased your theme over a year ago, but didn’t use it for awhile. Unfortunately my support time has run out, but I’m hoping you can help me. I just installed it and I love it, except that the icons under share are in a different language, I think Chinese. How do I fix this? You can see what I’m talking about here http://alesasenglish.com/

Hi,

it seems like you’re using our other, SympaGrid, theme.

I see social icons as squares ( http://prntscr.com/ded6rn ), but this issue is most probably caused by some kind of icon font conflict. Can you try disabling plugins and see if any of them is causing the issue?

Best

that worked. thank you so much!

You’re welcome!

Hello, how can I change line height for text font inside articles ? I tried to modify 5.0: .content-wrap{ line-height: 120%; but nothing changed…Thanks for your help

Hi,

adding following to the “Custom CSS” field (Theme Settings -> Style):

.content-wrap{ line-height: 150%; }

should change line height.

If not please open a ticket at pukka.ticksy.com and leave a link to your site and login credentials. Our support staff will take a look and surely help you out.

Best

Hi! I want to add a non media file (RIS format) but I can’t find the way to do it. Have anybody of you done this before? Thanks in advance

Hi,

that’s WP security measure, it doesn’t have anything to do with the Ubergrid theme.

You can try to use this plugin (I didn’t test it) https://wordpress.org/plugins/wp-extra-file-types/ to allow additional file types.

Best

Oh! Sorry if I make you waste time with this. I have tried with that plugin but it not work. I am thinking to upload to a “cloud” and share the documment to download. I don’t find another option. Thanks anyway

You’re welcome!

Hi! Need a little help. I just updated my UberGrid theme to 1.3.5 and now my grid boxes on my site’s home page wont load. I don’t use Front Page Manager so i dont have that option checked in settings. But If i select that option grid returns but loads random boxes instead of latest post. Could you please advice? thank you!

Hi,

we haven’t changed anything with grid functionality in last update. Are you sure some other modification isn’t causing this?

I see your support is expired but if you really can’t get fix this issue and there is absolutely no modifications which may caused this send an email to support@pukkathemes.com and share you WP login credentials so our support staff can take a closer look.

Best

Sorry, i panicked, Never mind all fixed.. Once i selected ALL categories in settings all grid boxes came back. :)

Great! :)

hamdin

hamdin Purchased

Hello; I use the latest version and I need to change the text font to be used everywhere in the site with a google font that is not on the list under Typography/Text Font. I added In Custom Fonts <link href=”https://fonts.googleapis.com/css?family=Poppins:400,500,600,700” rel=”stylesheet”> but it doesn’t seem to work. Thank you in advance for your prompt reply!

Hi,

this kind of modification falls out of the support scope, especially since your support is expired. But this should be a good start:
h1, h2, h3, h4, h5, h6 {
 font-family: 'Poppins';
}

body {
 font-family: 'Poppins';
}

Best

hamdin

hamdin Purchased

Thank you very much; I guess I’ll have to seek all the instances in stylesheet.css and ammend them like that. I was just hoping there is a “magic” short code / function that can be added in order to replace the fonts everywhere.

I think you’ll found out that above snippet will get you pretty far :)

Hi, this theme looks great and we’re very interested in migrating one of our sites to this. Just curious, are there any issues with this theme with PHP 7.1?

Hi,

we’ve did testing with PHP 7.0.x and there weren’t any problems. Also, we hadn’t had any issues reported regarding any PHP version, so I would say that there shouldn’t be any problems.

Best

That’s great to hear. Thank you for your quick response!

You’re welcome!

Is this theme compatible with PHP 7.0?

Nevermind… I just saw the previous comment. Thanks!

You’re welcome!

Hello! I updated Wordpress to version 4.8 and I have problems editing posts. The error is as follows: Failed to load content css: https://misitio.com/wp-includes/js/tinymce/skins/lightgray/content.min.css

Are you planning to upgrade to version 4.8? thank you very much!

Hello,

Ubegrid is tested with WP 4.8 and we haven’t had any issues reported.

As far I can see that file is WP core file, not part of Ubergrid theme, so you would probably need to re-update WP.

Best

celf82

celf82 Purchased

Hello! Thanks a lot for this great theme, really beautiful and very easy to personalize.

I just have one question: is it possible to remove the links that appear below the title of each article (author, date, category and tags)?

Many thanks in advance!

Hello,

if you would like to remove those data from single post pages try adding following CSS snippet to the “Custom CSS” field (Theme Settings -> Style):
.single-post .entry-meta {
    display: none;
}

Best

P.S. Thank you! :)

It’s working, thanks a lot!

You’re welcome!

The same Oswald Light font webfont (woff) is served from two different url if you use childtheme, with same content/size… so the same file.

/wp-content/themes/ubergrid-child/fonts/oswald-light-webfont.woff /wp-content/themes/ubergrid/fonts/oswald-light-webfont.woff

is it possible to avoid this?

Hello,

are you sure that isn’t caused by a modification you’ve made?

Our child theme doesn’t have any assets (including fonts) and it’s style.css file just imports style.css file from parent theme.

I’ve also checked this issue in our development environment and I could see only one ‘oswald-light’ font.

Best

You’re right, my fault! I had oswald font load in custom css style. Sorry my friends! Thanks!

Not a problem, glad I could help :)

dlawyer

dlawyer Purchased

really strange issue. Just activated the theme. trying to upload my logo by going to theme settings > Logo, but every time I click the button to upload my logo, I get the message ‘saved, your changes have been made’. It never lets me upload my logo? Ideas?

Hello,

this is really strange issue as we never had reported anything similar. Please make sure that you’re using latest Ubergrid theme version (1.3.6) and if you’re using child theme switch to parent theme.

If that doesn’t solve your issue, update WP as well to the latest version and try deactivating all your plugins. If your issue is solved after plugins are deactivated simply activate them back 1 by 1 until you find the culprit.

Best

dlawyer

dlawyer Purchased

Perfect! Thank you. Tried deactivating all plugins and now everything is working.

You’re welcome! :)

xvilar

xvilar Purchased

I’ve read this: “Multiple lightbox support added – now Magnific Popup, Swipebox, PrettyPhoto, JetPack carousel, iLightbox and FooBox are supported.” How to change from swipebox to prettyphoto? thanks!

Hello,

you can turn off Ubergrid lightbox from Theme Settings panel so you can use different lightbox if you like: http://prntscr.com/gv4hr5

But I’m not sure from where did you quote this:
Multiple lightbox support added – now Magnific Popup, Swipebox, PrettyPhoto, JetPack carousel, iLightbox and FooBox are supported.

Best

1) I’m sure this is a simple request but I’m trying to increase the amount of featured boxes that appear in my categories, currently it features 10 and now when I add a new post the last one disappears. 2) I’d also know how to remove the category title that appears at the top of the page. 3) And is there a way to shrink the post/page title font size.

Thank you for your help.

Hello,

in most cases this problems are caused by invalid code which makes all code following not to be applied.

I’ve inspected your page and it looks like you have 2 Google Analytic codes, second one being invalid: http://prntscr.com/gvus2i

Also, I’m not sure if you’ve pasted your CSS code correctly but this bracket is missing it’s opening: http://prntscr.com/gvusjf

Best

Thank you so much. Everything has clicked since removing that second google analytics code. I hope the first one is still working, I have it pasted in the theme settings section. Either way I’m very happy about this.

Thank you mate

Glad I could help :)

by
by
by
by
by
by