90 comments found.
Hi,
I hope you’re doing well!
I was wondering if you could help me identify which theme is being used on https://tarampsusa.com/. It looks very similar to the Uno theme—am I right? I’m really interested in buying this theme and would appreciate any guidance you can provide.
Thanks in advance!
Hi mate,
Please provide us with a purchase code before we discuss details of the issues that you need we support.
And give us your Themeforest account name.
We need to verify that you have purchased a license to use our theme!
We apologize for this inconvenience!
Kind regards!
Hello,
I’ve purchased the Uno for Shopify and I’m trying to figure out how to change the uno logo name to my company name without having to add a logo.
Hi mate,
You need to upload the logo image in Customize.
Kinds regards!
Hello, How can I add video to a slider? Thanks
Hi mate,
You can add it in Customize > Sections > Slideshow
Kind regards!
Please help. I need your supports
Hi Engotheme,
I bought your UNO Multi Store theme on Themeforest but we had a mistake. The theme we bought is Shopify theme that can’t use on our hosting. We need your support change to Wordpress theme, please.
We appreciate your help in this matter and look forward to hearing from you soon.
Thank you and Best Regards, Cicada studio.
Hi Engotheme,
I bought your UNO Multi Store theme on Themeforest but we had a mistake. The theme we bought is Shopify theme that can’t use on our hosting. We need your support change to Wordpress theme, please.
We appreciate your help in this matter and look forward to hearing from you soon.
Thank you and Best Regards, Cicada studio.
Hi Engotheme,
I bought your UNO Multi Store theme on Themeforest but we had a mistake. The theme we bought is Shopify theme that can’t use on our hosting. We need your support change to Wordpress theme, please.
We appreciate your help in this matter and look forward to hearing from you soon.
Thank you and Best Regards, Cicada studio.
Hi Engotheme,
I bought your UNO Multi Store theme on Themeforest yesterday but we had a mistake. The theme we bought is Shopify theme that can’t use on our hosting. We need your support change to Wordpress theme, please.
We appreciate your help in this matter and look forward to hearing from you soon.
Thank you and Best Regards, Cicada studio.
Hi Engotheme,
I bought your UNO Multi Store theme on Themeforest yesterday but we had a mistake. The theme we bought is Shopify theme that can’t use on our hosting. We need your support change to Wordpress theme, please.
We appreciate your help in this matter and look forward to hearing from you soon.
Thank you and Best Regards, Cicada studio.
Hi there email sent with purchase key ending in c931f if you can respond as soon as possible please thank you! Great theme by the way
Hi mate,
Please use the ThemeForest account you used to purchase UNO Theme to contact us.
Then our technical team will assist you in the best way!
Sorry for the inconvenience.
Kind regards!
Hi, I have trouble
https://coa-premium-wholesale-womens-clothing.myshopify.com/when I click main menu keep open it new tab~~ can you look up to check it?
stanleecoa@gmail.comand I have some more small issue, please reply me thank you
Hi mate,
We are having a long holiday.
Please send your issues and inquiries to email us: engotheme@gmail.com
We will reply you as soon as possible.
Note: Don’t forget to send us your purchase code and your Themeforest account name 
Kind regards!
I can not get Icon option “Get icon from here” is no more working
I can’t find how to change the language on the 404 page in the documentation or in the customize feature to edit the theme through the Shopify interface.
The current language is creepy, telling visitors “If you want go back to my hotel. Please in put the box below.”
The complete texts states, “Error Page Well! Something You Go Wrong Pages If you want go back to my hotel. Please in put the box below or go back here to continue shopping.”
It shouldn’t be this hard to edit the language.
Hi mate,
You can edit it in Edit Languages: http://prntscr.com/kaptus http://prntscr.com/kapt92Kind regards!
Full width collection option is not available from the dropdown menu when I create the collection. Please advise
Hi mate,
Regarding your question,
Uno Shopify theme has 4 template collections: Left Sidebar, Right Sidebar, FullWidth and Flat. We don’t have a collection page template with the dropdown.
Maybe you have a little confused Uno Shopify theme with Uno Template or Uno WordPress… Please check again.
Kind regards!
When we try to create different collection pages there are no options for full width in the drop down menu. Also, there is not option to create the about page in the page templates drop down menu.
Your documentation does not match what is available on the theme
Hi mate,
Thank you for using our theme
Regarding your question,
Uno Shopify theme has 4 template collections: Left Sidebar, Right Sidebar, FullWidth and Flat. We don’t have a collection page template with the dropdown.
Maybe you have a little confused Uno Shopify theme with Uno Template or Uno WordPress… Please check again.
Kind regards!
Silly question. It is no longer allowing me to change the color of all of the fonts, only some. How do I fix this?
Hi mate,
Your request has reached the ability to customize the UNO Theme. This matter is changing design, it is relating to cooperation agreements with our design partner.
Please send your support request with some images, demo link or short video via: engotheme@gmail.com. We will check it for you quickly!
Kind regards!
Hi I am considering setting up a business with shopify and I am trying to pick a theme that would work best with what I want to do. When speaking to shopify they said that if I do not buy a theme from them there is a risk when they change their code or update the themes bought from them are automatically updated also so no problems would occur in the workability of the website. Is this a problem that I have to worry about if I buy your theme. How long does it take for you to update your theme once shopify updates any code on their website. Thank you
Hi mate,
Thank you for your interest in our theme
Regarding your question,
- Our Theme uses the latest Shopify 2.0 platform and is always compatible with the latest Shopify updates.
- You don’t have to spend time waiting for Shopify updates since Shopify will apply them on all themes after complete testing.
- Except for some features that need updating in code, we will update in our theme as soon as the request from the customer.
UNO Theme really is a very wonderful theme. Hope you will buy UNO Theme and become a our dear client
We believe you will be satisfied
Kind regards!
Hi there,
Just wanted to know how do we get ‘payment options’ enabled so we can display the logos of what cards we accept on the site?
Dirujan
Hi mate,
What payment methods are you using? Please describe in more detail your request with some images…
We will support you quickly.
Kind regards!
Hello! So we’re enabling Worldpay, which should enable all cards.
Now — USUALLY on shopify we can just turn it on, and it shows the logos of the cards…
Somehow on this theme it doesn’t come pre-built unless I’ve missed out?
Diri
Hi mate,
Please send to us your admin accounts or invite us by email: engotheme@gmail.com. And send to us some images and note clearly about your problem? We will check it quickly.
Kind regards!
When will you release an update? Thx
Hi mate,
Thanks for your interested in our products.
Currently, we don’t have plan to update the Uno theme. It’s still working fine
A lot of our customers already use and they are satisfied with Uno Theme.
If you have any further requirements, please let us know via email: engotheme@gmail.com
It really is a very wonderful theme. Hope you will buy Uno Theme and become a our dear client
We believe you will be satisfied
Kind regards!
1 – Can buyers send a message to marketplace sellers before and after purchase? I need this feature so that sellers can service their customers. 2 – Where do sellers sign up to become vendors on the marketplace?
Patrick
Hi mate,
Thanks for your interested in our products
You can use the Marketplate app on Appstore by Shopify: https://apps.shopify.com/multi-vendor-marketplace
Our theme is compatible with all valid applications on Appstore by Shopify
1) You can completely send a message or email to the buyer before and after the purchase
2) This depends on Marketplace apps you use. Most Marketplace apps on Appstore by Shopify have this feature
Uruana Shopify Theme really is a very wonderful theme. Hope you will buy Uruana Shopify Theme and become a our dear client
We believe you will be satisfied
Kind regards!
Hi,
I am looking to purchase the UNO theme but would like to find out if I am able to offer additional filtering using the left sidebar option on the product page.
If I have a category ie. DECKS and within this category I have 5 additional options ie. decking boards, decking kits, decking frames, decking solutions. Am I able to do a filter from the left sidebar once the customer clicks through to the category.
Hi mate,
Thanks for your interested in our product
The function you want has been included in the Uno theme. Please view demo: https://uno-2017.myshopify.com/collections/all
It really is a very wonderful theme. Hope you will buy Uno Theme and become a our dear client
We believe you will be satisfied
Kind regards!
Hi Thank you for your response. The demo that you sent is the same one I saw when looking through your themes functionalities. I do just need to clarify though that when I click onto the collection/category itself and it takes me through to that category ie Furniture that I can also have a filter on that page that gives me all of the products within that group
ie. Click collection Furniture – go to furniture page and from there I have the option for: chairs, beds, tables. All of which have a number of products within their category.
At the moment the example is only showing all of the products lets say in the accessories section. It is not broken down.
Can you please confirm asap as I need to purchase this theme today it if works.
Hi mate,
This feature is a template for the collection page: https://uno-2017.myshopify.com/collections/accessories
We will support customizing it as your request.
We believe you will be satisfied :)
Kind regards!
