90 comments found.
It’s been 4 days now! Either you guys support this theme or refund me! Seriously that’s enough!!!!!!!!!!!!!! Took you 2 weeks to get back from vacation and now 2 week to get to respond and now 4 days without getting any of my issues fixed. You have wasted my time and i had to close my shop in order to use your theme. If i knew i would experience this i wouldn’t bought it in the first place. This was the worst experience with customer support and theme itself i have ever had as the theme is full of bugs and not quiet enough to pass themeforest review and im not sure how you guys did pass through that.again SUPPORT YOUR THEME you only got 1 day to respond to this otherwise i will contact my bank and fill a claim or a dispute regarding this matter.
Not to mention that i sent you 8 emails and i got no respond not a single one!!!!
Default page is running and developed by you guys not shopify so it doesn’t look like the rest of the pages such as about us which the font and title etc isn’t the same. also it’s a duty trick to intentionally created all the collection banners to be the same image and charge customers to add this feature as it should be already included in the theme. Like i said here’s me rating your theme 1 until you fix it.
Best of luck
Hey here is my purchase code : a06646b6-7f1f-4e24-90e5-adb7a46bb677 – 3 Feb 2017 There is a problem in theme that 1.) I want to change the value of quantity box by click on plus and minus button but I am not able to change the value of quantity box. 2.) It not change the price when I change the quantity. 3.) There is no option to remove the product from cart page 5.) I am not able to add custom color swatch using jpg images 6.) swatches not align well 7.) Search page not align well 8.) No option to add new address in user account 9.) Need one slider image but when I un-check second image of slider whole slider disappear continue…..
It’s third day and still no response. white kind of support providing by you guys. Pathetic support system.Never recommend someone.
In new update I am not able to replace image in newsletter popup.
Hi Mate,
Please send to us your admin accounts or invite us by email: engotheme@gmail.com. We will check it.
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers 
Kind regards, EngoTheme
You have to update your whole theme because there are multiple bugs in the theme.1.Cart page 2. Customer account page 3. search page still facing same problem after new update 4. swatch alignment etc
It does not select the first variant on load also.
Hi mate,
We are sory, but the latest update of the topic UNO has no such errors.
Please send to us your admin accounts or invite us by email: engotheme@gmail.com. We will check it.
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers.
Kind regards!
Hi, it is now 2/2 and we have been waiting for over a week for your response. I haven’t had any reply yet on Gmail, can you verify that you are available to start working on the bugs?
Hi mate,
Sorry because of this delay. We have had a long time holiday (Lunar New Year). We come back with our work yesterday. We received so many emails during the holiday, so we’re trying to solve.
Kind regards, EngoTheme
We appreciate your response, even though the issues have not been resolved and we are still waiting for a fix for the product gaps, among other things. We are losing money every day that we are waiting for these major bugs to be worked out.
We want to give this theme a chance but if our business is continuing to be down due to the numerous problems and lack of reliability, we will pursue a refund for this theme and leave a rating that reflects the bad experience. We have tried to be patient, but we have already paid for it and our business is suffering due to the issues.
Here’s a major problem we have, and something we have experienced with another theme designer: which is the issue of intentionally leaving out important basic features, presumably so you can charge more money.
We are very unhappy with the fact that you have intentionally created all the collection banners to be the same image, and that the image cannot correspond with their individual images like every other theme in the world.
It’s not really a clever trick, just something that will make your customers angry because it is a very dishonest way to extract more money on top of the theme cost. You have made it so one image is supposed to represent all of the categories in our store, which does not make sense at all—we are a small boutique business and we need to have a theme that works.
But now you want to charge an extra $50 for a feature that should be standard. I didn’t know that this was not an included feature when I purchased the theme — otherwise I probably would not have purchased it. As nice as it looks, this is a really important functionality.
Not only did we already wait over a week for you to get back from vacation, we are continuing to experience issues all over the site that make the user experience very sub-par.
We would like to work with you in the future and pay for customizations and features that are ACTUALLY customizations, not for basic features that should be enabled. However, if you are unwilling to work with us on this, I will be pursuing a refund and leaving a negative rating. There are many other themes we could choose, but we liked how yours looked—but if it doesn’t work, we will have no choice but to purchase from someone else.
Thanks for fixing all those bugs. I want to recommend this theme to a friend but you only fixed the bugs in my site. I cant do that until the bugs are fixed in the main package in Themeforest.
When will you be updating the files on this site?
Hi mate,
Thanks a lot for introducing our theme to your friend.
We will have the latest updates tomorrow.
We will repair all the errors in our theme in this latest update.
Kind regards!
Hey bud, the Menu bug is still in the update. When you go mobile then go back full width, the menu breaks again.
Also, there is no way to remove an item from the shopping cart.
—
Hi mate,
1: ” When you go mobile then go back full width, the menu breaks again. ” We still don’t understand what you mean. Could you please make clearly your idea?
2: “there is no way to remove an item from the shopping cart.” We’re sorry, we ignore this error. We’ll fix it in the next update.
Kind regards!
The main menu is broke. If you reduce the browser size to mobile width, the menu switches to the mobile menu. But when you resize back to desktop width, the menu doesn’t go back to the right location and breaks the rest of the page.
You fixed it in my store only… but you didn’t fix it in the update… so when I uploaded your update, the menu is broken again.
Hi mate,
We’re sorry, but we had fixed this error in an update. You can check it again here: https://uno-2017.myshopify.com/
Kind regards!
Nope. Still broken: https://uno-2017.myshopify.com/
Look at home 3. The menu still breaks when you resize the window.
Hi mate,
Yes. We have seen it.
We fixed it. Thank you for informing us of this error.
We will update the UNO topic in the shortest time.
Kind regards!
Hi there, I am having a few issues with my site.
How can I add just a block of text on the homepage? I also need to add just three products, but your site doesn’t seem to offer this?
I would also like the top banner to stretch the whole way across, and remove the two side ones? This is the site I want in terms of layout: http://skinny-teatox.com
Here is my site: beautea.co (password: ollie)
Thanks
Hi mate,
Thanks so much for choosing our theme.
Our developer’s are in a holiday season. We are having the most important holiday of the year (Vietnam’s Lunar New Year) Please send to us an email with this issue, we’ll answer and support you when we go back to work on 02.Feb.2017
Our email: engotheme@gmail.com
Note: When you send us an email. Please write a note or message, so we know who you are in one of our customers
Kind regards, EngoTheme
Having the same issue as @ctsi with the brand filters not working, and am having the same issue as everyone else with the UNO logo in the footer not being replaced by our correct logo. I understand this is an new theme but it looks as if there was little or no quality control before releasing. When will the theme be updated? There are multiple people experiencing the same issues.
Additionally, the default error page text says “Error Page Well! Something You Go Wrong Pages If you want go back to my hotel. Please in put the box below or go back here to continue shopping.”
SERIOUSLY??? Not only is the grammar horribly wrong, but “If you want go back to my hotel”? This is what people are going to see when they come to our site?? Not happy with the fact that this is some kind of a joke when we are trying to launch our business….. very unprofessional…..
In addition to these errors, we are having severe alignment issues with the collection pages not displaying correctly, there are big white gaps where the product should be due to a responsive width error. Also, category banner images don’t correspond to their individual collection images so they all have the same default image, product pages can’t show vendor/designer and instead show a very unhelpful “subtotal” for the price that is highly irregular, not to mention coded with a horrible red serif font that is stuck instead of the theme font.
There are other issues with the homepage and slider. Not happy with the experience at all so far. Given the fact that there are so many widespread errors and the authors cannot be reached for another week, I do not recommend purchasing this theme at this time.
If the developers are able to fix these issues I will leave another comment later and let the public know if they are resolved or not. It would be a wonderful theme if it worked, but unfortunately the major issues have not been resolved yet.
Hi mate,
Thanks so much for choosing our theme.
Our developer’s are in a holiday season. We are having the most important holiday of the year (Vietnam’s Lunar New Year) Please send to us an email with this issue, we’ll answer and support you when we go back to work on 02.Feb.2017
Our email: engotheme@gmail.com
Note: When you send us an email. Please write a note or message, so we know who you are in one of our customers
Kind regards, EngoTheme
Thank you. I have another question. When I click the about page or product page in any of the layouts, it takes me to the same one. Is there any way to see those pages with a different layout?
Hi mate,
Thanks for your interested in our product.
You can see all demo pages in our primary menu. http://prntscr.com/e1oyzoAnd you can see the product page demo when click to any product.
Thanks again for your interested in our products.
It really is a very wonderful theme. Hope you will buy Uno Theme and become a our dear client
We believe you will be satisfied
Kind regards
Your collection.shopby-brand.liquid is defective. It does not actually perform the filter.
It also does not translate the generated url into the browser, so nothing happens. Have you updated this file and can provide a version that works?
Hi mate,
Thanks so much for choosing our theme.
Our programmer’s are in a holiday season. We are having the most important holiday of the year (Vietnam’s Lunar New Year) Please send to us an email with this issue, we’ll answer and support you when we go back to work on 02.Feb.2017
Our email: engotheme@gmail.com
Note: When you send us an email. Please write a note or message, so we know who you are in one of our customers
Kind regards, EngoTheme
Hey there,
Love the theme and am currently working on it – would like to know for the homepage if for the ‘About Us’ Section in the homepage, I could add a double text 50/50 in the section, meaning two paragraphs side-by-side, rather than having to add another section.
Would also like to remove the Icon option.
Please get back to me at your earliest convenience!
Hi mate,
Thanks so much for choosing our theme.
Our programmer’s are in a holiday season. We are having the most important holiday of the year (Vietnam’s Lunar New Year) Please send to us an email with this issue, we’ll answer and support you when we go back to work on 02.Feb.2017
Our email: engotheme@gmail.com
Note: When you send us an email. Please write a note or message, so we know who you are in one of our customers
Kind regards, EngoTheme
I am interested in this theme but have a couple questions. 1. Can the “additional information” tab on products be unique to each product? I would like to use it for ingredients, would this be possible? 2. have the issues about the image in the footer and the logo size mentioned by others been addressed yet? 3. are there sections on here that will allow me to create my own version utilizing things from each version? Thank you!
Hi mate !
Thanks for your interested in out product.
We would like to answer your questions as bellow:
1. The “additional information” tab is use for all products.
If you want the custom tab for each product, we can do it for you. It would be very easy to use and is sure to meet your requirements.
2. This issue has been solved.
3. We’ve included many sections in this theme. You can use the sections to create your own home page. You can create your own style if you want
Thanks again for your interested in our products.
It really is a very wonderful theme. Hope you will buy UNO Theme and become a our dear client
We believe you will be satisfied
Kind regards
Hi, will this theme be updated to be retina-compatible, or is this something you can take care of quickly if we purchase it? The logo and most of the images do not show up as High Resolution—it was a nightmare for me to communicate with another theme author because they wouldn’t change all of the images and there were a ton of issues in their code. We need to launch very soon and need to work with someone who is responsive. I am interested in purchasing this because it looks nice overall, but the low-resolution image quality is an absolute deal breaker. Can you verify if this will be fixed?
Hi mate,
Thanks for your interested in our product.
Our theme had very good for Retina optimized. All the icons on our themes are used font-icon, with the logo we have 2 choices for customers: Use photo or a vector format SVG support good pole for the retina. You can see the example in our customize:http://prnt.sc/dyciil
About the product images, you simply use the images have higher resolution. That depends on you
Thanks again for your interested in our products.
It really is a very wonderful theme. Hope you will buy Uno Theme and become a our dear client .
We believe you will be satisfied
Kind regards
Thank you, we purchased it earlier this week and I am setting the store up. For the logo, I tried putting in an externally hosted .svg link in the box and it didn’t work. Furthermore, I really don’t like the idea of relying on an external host to link the logo file, and would prefer to use our own store hosting. Can you just optimize the high-resolution logo we uploaded from Shopify so that it is correctly scaled for retina?
I am composing an email that contains multiple issues that still need to be worked out, and hopefully you can address these items quickly. For example, the footer logo does not display correctly and there are some other areas that we need to be changed as well. Thank you.
Hi Mate,
Please send to us your admin accounts or invite us by email: engotheme@gmail.com. We will check it.
Kind regards!
Hi guys,
I’ve just bought you UNO theme and having a couple of small issues I wonder if you can help me with.
Firstly, in the footer (specifically template 4) the logo is failing to update upon uploading a new one. Any ideas why this would be or how to solve?
Secondly, on the collection page I need to display sub categories on the left hand menu, rather than specifically define a menu. Do you know if this can be done via the theme settings, or will I need to code this manually somehow?
Thanks in advance,
James
Hi Mate,
Please send to us your admin accounts or invite us by email: engotheme@gmail.com. We will check it.
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers
Kind regards, EngoTheme
Thanks for that last update but there are still a few things that are broken in your theme.
1) Header 3 – When you resize the browser down to the mobile width then increase it again to full width, the menu expands but stays in the mobile position, which keeps it aligned to the left and often hidden by the main slider.
2) The logo in Footer 4 is still broken and does not work. Uploading a new file does not replace the UNO logo.
Not broken but are good best practices
3) Include a custom CSS file in your theme that can easily be used to override CSS
4) Include a generic HTML section for the home page that allows people to add their own raw html to the home page. You have a lot of pre-built sections but what if I want to use a 3rd party plugin like FourSixty? If you need an example, look at the free shopify theme Brooklyn and look at the Custom HTML section. This allows people add custom code without having to modify theme files.
Hi Mate,
Please send to us your admin accounts or invite us by email: engotheme@gmail.com. We will check it.
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers
Kind regards, EngoTheme
I’ll invite you but the menu is broken in your demo too.
Hi Mate,
Please let us know your website domain name!
Kind regards!
I sent you an email already this morning.
Hi mate,
We get a lot of emails a day. Please let us know your website domain name! We will support you faster!
Kind regards!
Hey bud, I cannot expose my company/domain name on this public thread. Please search your email for my username “designbuyer”. I included it in my email to you.
Hi mate,
We were trying to find and saw your email in spam folder 
We will check all your problems and answer to your emails. Please follow your email
Kind regards!
Engo Themes,
Thank you for creating this theme. I purchased it and have installed it in my shop.
I have a few questions. Here is the configuration I am using: Theme: Uno-Home 4 Header: Header Style 3 Footer: Footer Style 4 Product Detail Page: Style Horizontal
Item 1: On the Live Preview page and hovering over Home 4, it shows 5 product tabs. When I added Collection Tabs v1 & v2, they only allow for 3 tabs. I am interested in having at least 5 tabs for the collection tabs (preferably v2).
http://preview.themeforest.net/item/uno-multi-store-responsive-shopify-theme/full_screen_preview/19244984Item 2: In the Production Description section, I have used a 1-2 sentence description and have 4-5 bullet points. There is not enough room in the production description (to the right of the product image) nor bullet points. To keep my description short and provide detailed information, the bullet points (or similar) are important for me. The Product Tabs below does offer some distinction with using a designated style.
Is it possible to also include that distinction in the product description as well?
Thank you, David
Hi mate,
We’re not sure that we know what you mean.
1: You want to talk about the tab in the “Collection Tabs v2” section: http://prntscr.com/dwni8v
2: We have cut short description and it is only to a certain number of words because if your product description is too long it will break your website.
If you want to increase the number of words. Please send to us your admin accounts or invite us by email: engotheme@gmail.com. We will edit it.
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers
Kind regards!
Recently installed the theme. 2 components are not working:
1) filter by brand on the products page. It looks like a javascript issue
2) mailchimp connection not sending email to api. getting error: Recipient ”” has too many recent signup requests
Grateful for some direction to solve these issues so that I can leave a good review and continue to use the template.
Hi Mate,
Please send to us your admin accounts or invite us by email: engotheme@gmail.com. We will check it.
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers
Kind regards, EngoTheme
I am not comfortable giving that kind of access. I’ve fixed issue #2, and narrowed down issue #1 to the file collection.shopby-brand.liquid whose generated url is either not accurate or its not re-directing the page to the new url. Can you confirm on your end that this is where the problem lies?
My apologies also.. i think i created another comment somewhere.
Hi mate,
Thanks so much for choosing our theme.
Our developer’s are in a holiday season. We are having the most important holiday of the year (Vietnam’s Lunar New Year) Please send to us an email with this issue, we’ll answer and support you when we go back to work on 02.Feb.2017
Our email: engotheme@gmail.com
Note: When you send us an email. Please write a note or message, so we know who you are in one of our customers
Kind regards, EngoTheme
Great theme, purchasing it this week. One question, you said homepage 7 has the instagram feed, but we aren’t see it. That is the only thing keeping us from buying, we’d like to be able to see that feature.
Hi mate,
Thanks for your interested in our product ! We’ve a section with instagram feed in Home page 08. You can see the demo link here:
http://uno-2017.myshopify.com/?preview_theme_id=163175632Hope you will buy Uno Theme and become a our dear client
We believe you will be satisfied
Kind regards, EngoTheme
Bought! Beautiful theme my friend!!
Two questions: 1. Can’t find the css line to increase logo size on header 2. Footer 3 refuses to change logo
Hi Mate,
Please send to us your admin accounts or invite us by email: engotheme@gmail.com. We will check it.
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers
Kind regards, EngoTheme
The mobile version of this theme is not correctly laying out? The titles and information is not as shown on the desktop version of this theme?
HI mate,
Thanks so much for choosing our theme.
Can you tell us more about your problem? and Can you send to us a screenshot of what you want and what you see is not reasonable?
Maybe ,We have to make some adjustments to their mobile versions look more reasonable with the small screen.
Kind regards
Sure, Where do I send the snapshot?
Hi, I’m urgently trying to get my site up and running and I need some feedback from you.
I’m trying to use footer 4 but when I change the logo image, the UNO image is not being replaced.
Hi Mate,
Please send to us your admin accounts or invite us by email: engotheme@gmail.com. We will check it.
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers
Kind regards, EngoTheme
Great theme so far but I have an important question. Logo sizes seem to be such an after-thought for shopify theme developers and it’s no different here.
What is the simplest way to increase the size of the logo area to something that is realistic?
Also, when are you going to add a generic HTML section for the home page?
Hi mate,
Thanks so much for your purchased !
Can you give us a staff account by invite email engotheme@gmail.com ?
We’ll solve this issue with logo size for you.
With “Generic HTML section”: Can you tell us more about your idea? We’ll check your request and solve for you. Please send your request by email to us.
Kind regards
