153 comments found.
Hi, please was trying to import the demo kidhouse content but it just kept loading with nothing happening. So I went to the theme options and chose kidhouse under the theme choice but after that I got this error message: Parse error: syntax error, unexpected T_STRING in /home/kogipolydemo/public_html/wp-content/themes/upside/framework/skins/kidhouse/inc/hook.php on line 1
Please help me look into this, I working with a deadline. Thanks a lot
Hi obie_okpala,
Can you check and share the PHP configuration resources like memory_limit, post_max_size, upload_max_filesize, max_execution_time, etc of your server? And, we recommend you go to http://kopasoft.zendesk.com and create a ticket so our support team can help you in the best way.
Thank you. Kind Regards, Kopatheme Support Team.
Hello, i would like to know the HTML version is included in the Wordpress package? Thank you!
Hi thevinh,
The HTML version is not included in the Wordpress package.
Thank you. Kind Regards, Kopatheme Support Team.
How can I remove the layer on the slider or change color? So that the slider image is clear
Hi AnnaL8,
Current we don’t have the options for do this. You must use Custom CSS if you want to do this. We appreciate your patience.
Thank you. Kind Regards, Kopatheme Support Team.
Is it possible to get this theme to look like this? http://prntscr.com/bx3r0b
Hi franktrog,
Our theme can do like that but it need more some customize.
Thank you. Kind Regards, Kopatheme Support Team.
Can it be done without coding in the back end?
No, it need some customize without coding in the back end.
Thank you. Kind Regards, Kopatheme Support Team
How would you achieve it? There are not a lot of modification options for the header in this theme. The most that can be done is show/hide search and breadcrumb area while still having a giant page header that is the same for all pages and Visual Composer can’t touch the header. I would like to know how you would achieve it.
Still waiting on a response for this. Can you prove that it can be done without modifying code in the template php files or css files and just by accessing the WP dashboard login areas?
Hi franktrog,
Sorry if making you confused. I mean we can’ do it without coding. The theme options in backend can’t change the header style as you want.
Thank you. Kind Regards, Kopatheme Support Team.
Once again you said that you “can” do it, but the theme options in the backend can’t. Still a confusing statement.
Hi franktrog,
I mean, our theme can do that, you need use the child theme and override the template files. The theme options are not enough for do this task.
Thank you. Kind Regards, Kopatheme Support Team.
Does this theme come with visual composer or must it be purchased separately?
Hi,
Visual composer is included, you don’t need to purchase.
Thanks
Thank you. Is there any documentation on what some of the content types are? Also I would like to have more than just the most recent blog on the left of the page and cannot figure out how to manage that. Also how can rotating imagery be added to the top section?
Hi, how to make event on the top slider image?
Thanks
Hello,
Can you please open a ticket http://kopasoft.zendesk.com/ Our support team will help you.
Thanks
Social icons – hi, im trying to add social icons to the footer, as it does in the theme but cant find the option to. can you advise. thanks
Hello,
Thanks for contacting us. Please open a ticket http://kopasoft.zendesk.com/ Our support staff will help you.
Regards,
Kim
I cannot upload the new purchased theme “Upside” via WordPress CMS.
It says: “Are you sure you want to do this?” and “Please try again.”
Tried many times, still failed. Please help me!
Chandra Purnama
Hi chandrapurnama00,
Please go to http://kopasoft.zendesk.com and create a ticket for share your account to login to your website so our support team can help you in the best way. We appreciate your patience.
Thank you. Kind Regards, Kopatheme Support Team.
Hello, Where is the demo content upload, I need to upload demo content for the Kidhouse Demo, Thanks.
Hi Thinksky,
Please find kidhouse-demo-data.zip file in download-package and extract it. After that follow the documentation included (document-kidhouse.zip) for set-up the demo content. If you encounter any problems while using our themes in the future, please let us know. We will help you solve them.
Thank you. Kind Regards, Kopatheme Support Team.
On the education theme, is it possible to move the breadcrumbs to the header image? I’ve tried to update it in the page.pho template but i havnt been able to do it
Thanks
Lucy
Hi Lucy,
Yes, it is possible. You can using a chid theme and overrides our template file.
Thank you. Kind Regards, Kopatheme Support Team.
Hi, could you point me in the direction of the point of code i need to move please
Thanks
Lucy
Hi Lucy,
Please go to https://kopasoft.zendesk.com and create a ticket so our support team can help you in the best way.
Thank you. Kind Regards, Kopatheme Support Team.
Can I get Kidhouse theme installed with one click option with demo content with no any configuration same as like in your demo ?
Hi idioticideas,
If you want your site look like our demo, you must installed themes and recommended plugins. After that please import demo content, theme configuration and widget settings.
Thank you. Kind Regards, Kopatheme Support Team.
Hi, i am trying to create an event grid as in your example http://upsidethemes.net/demo/upside/education/?event-tag=event-list-4
I can’t get my page to look the same: http://upsidethemes.net/demo/upside/education/?event-tag=event-list-4
Only two items appear on the grid and only one row is available on each page
Thanks
Hi lucybasten,
Did you try to use this custom layout? https://gyazo.com/ff20b8042ab86fc491c36a92e9f9fddd
Thank you. Kind Regards, Kopatheme Support Team.
Hi, Do you mean under theme options > event archive? I have already set the layout to the four column option
Thanks
I have also set the custom layout of the tag option to the four column option and its still not working.
Hi lucybasten,
Please go to https://kopasoft.zendesk.com and create a ticket so our support team can help you in the best way. We appreciate your patience.
Thank you. Kind Regards, Kopatheme Support Team.
Hi i dont seem to be able to get the mega menu to work, it just displays the short code: http://pixelsapart.co.uk/urmston/gallery/
Hi lucybasten,
Please go to https://kopasoft.zendesk.com and create a ticket so our support team can help you in the best way. We appreciate your patience.
Thank you. Kind Regards, Kopatheme Support Team.
Hi, ive fixed it 
Hi, is it possible on the document list element to allow the user to just download the document rather than taking them to another page to download the doc?
Thanks
Lucy
Hi lucybasten,
Currently it is impossible. But if you want, we offer our own customization service for you with preferential price.
Thank you. Kind Regards, Kopatheme Support Team.
Hi, i am trying to set up a document page like this: http://upsidethemes.net/demo/upside/education/?page_id=246 can you please explain how it is set up
Thanks
Hi lucybasten,
Thank you for contacting us. We are using visual composer for creating this page (see https://gyazo.com/38746095b20e694db53618240eb49f1b)
Thank you. Kind Regards, Kopatheme Support Team.
Hi, thanks for the link but it doesn’t link to a page?
Hi lucybasten,
Sorry, may be themeforest have some problem in get link. The real link only is https://gyazo.com/38746095b20e694db53618240eb49f1b
Thank you. Kind Regards, Kopatheme Support Team.
Hi, on the members carosel, is it possible to display more than four members on a page e.g. have 6 displayed on the page and then scroll for 6 more?
Thanks
Hi lucybasten,
Thank you for contacting us,
Can you please tell me, what is upside skin that you are using? Education, Medical or Kidhouse? We appreciate your patience.
Thank you. Kind Regards, Kopatheme Support Team.
Hi, its the education theme. Thanks
Hi lucybasten,
Currently we only can set the total numbers of members to display in carosel.
Thank you. Kind Regards, Kopatheme Support Team.
Hello, how do I make the same look as the demo version. Demo content imported but still not as it seems. No Slider, no footer, etc…
Hi abatisa,
Thank you for contacting us. Did you try to import theme configuration, widget content and slider content yet? If you still not succeed, please go to https://kopasoft.zendesk.com and create a ticket so our support team can help you in the best way.
Thank you. Kind Regards, Kopatheme Support Team.
Hello!
I’ve purchased your theme and I’m doing a little css customization. I just realized that the page header images only accept one image file, making the image the same on every page.
Could you assist us with getting unique header images on each page? It’s very important to our client. I will submit a proper support ticket today, as well.
Thank you!
Hi pixelparlor,
Thank you for contacting us. Please go to https://kopasoft.zendesk.com and create a ticket so our support team can help you in the best way. Thank you. Kind Regards, Kopatheme Support Team.
hi there, really like the theme. I’ve just got a couple of resale questions -
1. on the medical demo (home 1) when you scroll down it’s not fluid, it seems to jump down. is there a way of stoping that?
2. are there any other header options? as I want the logo to the left and the menu to the right, not under it like it is at the moment
thanks
Hi alex12,
Thank you for contacting us. We have the answer for you: 1. Can you please describe in more details so that we can help you. 2. There are not any other header options.
Thank you. Kind Regards, Kopatheme Support Team.
hi it is psd included? or can you provide me after buy?
Hi RECOsro,
Thank you for contacting us. This theme is not including the PSD files. And we can provide you after buy.
Thank you. Kind Regards, Kopatheme Support Team.
