153 comments found.
hi
I bought this them but it support only version 4.4 ? as you know the last version for the word press is 4.5.1, i need to be sure that old version is working with the new one? how i can update to the last version 4.5.1? as you know that old version not secure.
please advice and waiting your feedback ASAP
Thank you
Hi farisawad,
Thank you for contacting us. Firstly, we are very sorry for this inconvenience. We are checking the compatibility of theme with the latest version of Wordpress and update asap. We appreciate your patience.
Thank you. Kind Regards, Kopatheme Support Team.
There RTL language support?
Hi newglobes,
Currently our theme does not support RTL language.
Thank you. Kind Regards, Kopatheme Support Team.
I’m having problems importing the demo data. It imports everything but the pages.
I have tried with WP 4.3, 4.4 and 4.5, localhost and two production servers.
Hi ieso,
Thank you for contacting us. Firstly, we are really sorry for the problems you have faced with during the process of using our products. Can you please tell me, did you try to import theme configuration yet? And, we recommend you go to https://kopasoft.zendesk.com and create a ticket so our support team can help you in the best way.
Thank you. Kind Regards, Kopatheme Support Team.
hello, i updated to the wordpress latest version 4.5.1 and theme does not show many things like missing background pictures from taglines etc. Is it compatible with wordpress 4.5 ?
Hi oshmed,
Thank you for contacting us. We are checking the compatibility of the theme with WP version 4.5, we very much welcome your help if you can. Please go to https://kopasoft.zendesk.com and create a ticket and report the issue which you got. Thank you.
Kind Regards, Kopatheme Support Team.
Hi, im trying to add a background image to a row on the contact page of the education theme like on this page http://upsidethemes.net/demo/upside/education/?page_id=238 however when i add the image the blue overlay doesnt seem to work – only the image displasys without the blue overlay?
Thanks
Hi lucybasten,
Thank you for contacting us. Can you please send me your website url so that we can check what happened? We recommend you go to https://kopasoft.zendesk.com and create a ticket so that our support team can help you in the best way. We appreciate your patience.
How do I load dummy data?
Hi shimanyi,
Thank you for contacting us. Please find the demo data zip file in the download package, extract it. Then import demo data and theme configuration to your site. Thank you.
Kind Regards, Kopatheme Support Team.
hello, How to increase logo size on header ?
Hi oshmed,
Thank you for contacting us. Can you please tell me, do you want a bigger logo or smaller? And did you try to replace by the difference size logo? We recommend you go to https://kopasoft.zendesk.com and create a ticket so that our support team can help you in the best way.
i uploaded logo in bigger size but theme reduces its size and shows it very small. Please advise me how to increase size of the logo ? or how to adjust size ?
Hi oshmed,
We noticed you have created a sticker on our support forum. And we’ve got the answer for you there. Thank you.
Kind Regards, Kopatheme Support Team.
Hi I am about the buy your theme but do you have dummy content to load all things in once? Thanks forward
Hi visioner80,
Thank you for contacting us. We recommend you don’t do it. Because the website will appear unexpected data. Thank you.
Kind Regards, Kopatheme Support Team.
Where can I set an image to be in title background (mask pattern) like in http://upsidethemes.net/demo/upside/education/?k-department=professor-1 (department)
Hi insignbr,
Thank you for contacting us. For edit the page header background, please go to Customize ? Theme options ? Header options.
Thank you. Kind Regards, Kopatheme Support Team.
Ok, do you know why Visual Composer just stopped to work in the admin and even in the homepage, in admin looks like a empty page, but has too code. In home appears a blank page..
Hi insignbr,
If you got any problems during the process of using our products, please go to https://kopasoft.zendesk.com and create a ticket. Our support team will help you. Thank you.
Kind Regards, Kopatheme Support Team.
Hi. I do like your theme. I have a few presale questions about the header. are there other header styles available? specifically:
1. on the sticky header, is there an option to have the logo there?
2. the area to the right of the logo, is that a widgetized area? can i add other things there like phone number, email, social media, etc?
thanks
Hi visualab,
Thank you for contacting us. Our theme is not provided two features that you’d expect in the current version. But we will update in the next version or if you wish, we will support you to make them free.
Thank you. Kind Regards, Kopatheme Support Team.
Hello, we want to open a member login for every users. we want users to see special notes which we will send for them.Is it possible with upside theme?
Hello,
Thanks for purchasing our theme. Can you please open a ticket on http://kopasoft.zendesk.com/ Our support team will help you.
Thanks
I have an error en API KEY google. “Google Maps API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys" util.js:220:12 “Google Maps API warning: SensorNotRequired https://developers.google.com/maps/documentation/javascript/error-messages#sensor-not-required"
I need a solution please
Hi,
Can you please open a ticket http://kopasoft.zendesk.com/ Our support team will help you.
Thanks
Hi, I am about to buy your theme.
Presales question: is it possible to make menu bar transparent? so the menu overlays on image slider?
Menu bar Example http://www.diplomads.com/.
Yes, there is an option of the menu like this.
unable to import demo.xml for the education theme premium version. I saw the tutorial also but it always gives an error. Please resolve ASAP
Hi mandeepsinghdev,
Thank you for contacting us. Can you please describe in more detail about the problem which you got, so we can help you resolve it.
If you do not mind, please make a ticket on https://kopasoft.zendesk.com, our support team will help you.
Thank you. Kind Regards. Kopatheme Support Team.
One more thing, how does the support? I sent two tickets and no one answers
Hi,
Can you please give me your ticket ID, I will ask support team . Thanks
Hi pgalvezp,
We are really sorry for the delay in replying. We have answered your questions. Please go to your ticket on https://kopasoft.zendesk.com to get it. Just feel free to ask us if you have any other questions.
Thank you.
Kind Regards, Kopatheme Support Team.
I bought this theme medical having asked if he was fully implemented as coming in the demo, the answer was yes, and it’s horrible, nothing is as it comes in the example. The documentation is not exactly like setting.
We will help you in ticket. Thanks
I purchased the theme upside before buying if the installation is subject as such or documentation to make it as it is the medical version, I said yes, and I would like to know how I can do it and where is the documentation
Hi,
can I check how can I change the excerpt in List Post With More Links?
Hello jethron5000,
Thanks for contacting us. We provide technical support via ticket, please open a ticket here http://kopasoft.zendesk.com Our support team will help you.
Thanks.
I wonder if when install the theme is prepared as are in the examples. Thanks!
There is demo data included in download package, and we also provide document for your setup.
I wonder if it is compatible with MailChimp . Thank you!
If you need it, we will update with MailChimp in next update
Thanks a lot!, I need it, if you can do it, I´m very interested.
Hi,
We have updated the theme with MailChimp support.
Thanks
