483 comments found.
Follow: how can i change the text follow to spanish in the header?
i installed loco translate but i can’t find the text.
regards
Hi rodrivalen,
It is in the ThemeSky plugin. Please translate the ThemeSky plugin.
Best regards,
doesnt work
Hi rodrivalen,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
When I add the product to the shopping cart, the product enters and leaves shortly thereafter. Product is not in shopping cart. When you add it in and out right away. What to do?
Hi CaioFekete,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi vivko,
Please open a ticket here https://skygroup.ticksy.com/, give us your WP admin account and explain more about your issue. Our support team will help you check it.
Best regards,
hi i buy your theme and i have a few questions
www.spil.cl how can i change Login / Sign up to spanish in the header ? how can i change the search bar texts to spanish in the header ?
https://www.spil.cl/shop/ in this link how can i change the filters text to spanish.thanks a lot, regards. nice theme
Hi rodrivalen,
Thank you for using our theme!
You can use the Loco Translate plugin to translate the theme. For more information about using Loco Translate, please watch our tutorial video https://www.youtube.com/watch?v=X7IzOLqfneI&list=PLbyF_EROfxJRnTV6pP6zdAf0Us6pLgDjA&index=11.
If you need more help, please open a ticket here https://skygroup.ticksy.com/.
Best regards,
thanks i will check
regards
Hi. I hope in future updates make a sticky header on mobile version… Thanks
Hi frankcoppola,
Thank you for interesting in our theme!
We will consider about this.
Best regards,
Hi, My instagram feed is not working it keeps returning Instagram “has returned invalid data.” It did work a few days ago. I first thought that it had to do with updating the theme but I have reinstalled an older version and it still is not working…
Hi Squidwart,
You might not update the ThemeSky plugin. Please update the theme and then update the ThemeSky plugin in Appearance > Install Plugins. For more information about updating the theme and the related plugins, please read our documentation http://docs.theme-sky.com/upstore/#updating-the-theme.
If it still does not work, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hello I try to import the demo but I get the following message
An error occurred while fetching file from: http:/………/wp-content/plugins/themesky/importer/data/content.xml! Reason: 401 – Unauthorized.
Could you please tell me how to fix this error?
Thanks!
Hi hbaghour,
Please contact your hosting provider, send them this article https://github.com/proteusthemes/one-click-demo-import/blob/master/docs/import-problems.md and ask them to check hosting configuration for you.
If you need more help, please open a ticket here https://skygroup.ticksy.com/.
Best regards,
Hello! How to update WPBakery Page Builder plugin? A download the new version of the theme but plugin still not updated. And today TS Instagram viget write on a page : Instagram has returned invalid data. Help, please!
Hi kostane,
Please watch our tutorial video https://www.youtube.com/watch?v=AxPulOGDHqc&list=PLbyF_EROfxJRnTV6pP6zdAf0Us6pLgDjA&index=10.
About Instagram, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi there, is there a update coming to make it compatible with Woocommerce 3.7?
Since I updated Woocommerce I have that error message: “Your theme (UpStore Child) contains outdated copies of some WooCommerce template files.”
And how do I update the theme anyway? My current version is 1.1.1 but I never received any notification that a new update is available.
Thanks in advance.
Hi techamazed,
We will update the theme for WooCommerce 3.7 today or tomorrow.
About updating the theme, you should receive a notification email from themeforest when the theme is updated. Please check your mail box again (include the Spam box). To know how to update the theme, please read our documentation http://docs.theme-sky.com/upstore/#updating-the-theme.
If you need more help, please open a ticket here https://skygroup.ticksy.com/.
Best regards,
Hi there, please tell me how do I activate the color of the menu background on hover? I added the color in theme options but the hover does not show. Thanks
Hi vivko,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about what you want. Our support team will help you.
Best regards,
Hi, I’ve tried EVERYTHING! to get rid of the top filter area in the shop category page. I’ve disabled it in theme options, removed the content from it in the widget area in appearance, still SHOWING. This theme seems plain and simple (why i chose it) but it’s actually complicated. You can see it here: https://prnt.sc/osgzh4
Hi tovidan7,
It is not added by our theme. Please try deactivating your third party plugins.
If you still can not figure it out, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
THANK YOU SOO MUCH. I fixed it. Appreciate your support. Please is there a discount for renewing my support; like a uni student discount of any sort? I’ve missed out on the window of building my store and taking advantage of the support due to my busy schedule. The price is quite hefty for me. Please let me know if there are any other ways to get future support too. Thanks:)
One more thing, I’ve disabled breadcrumbs for my shop but it shows, I saw your answer to another customer where you gave this code: .breadcrumbs{ display: none !important; }
I’ve added to custom css, but breadcrumb still shows: https://prnt.sc/osio9i
Hi tovidan7,
Unfortunately, we don’t have plan for discount currently.
About breadcrumb, you edit Shop page. In Page Options section, you change the Show Page Title and Show Breadcrumb options to No.
Best regards,
Hi guys,
I’m facing some issue with the WPBakery post grid and post Masonry, when i add the option to show filter on the back end, nothing happens on the front end, the filter is not showing. i Check the codes of the page maybe it’s hidden, but it seems that it not being added at all. i turned of all third party plugin, but same result. Thank you in advance
Hi bythebay,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Best regards,
Hi. For sure i will open a ticket, but unfortunately i can’t login. It seems that your website has a bug that is blocking the sign in popup or page. when clicking on the button, nothing is happening.
Hi bythebay,
Our support website is working fine. Other customers can open ticket without any problem. Please try again! Please check to make sure that you fill all required information before clicking the button.
Best regards,
Hi. How can I switch or make in your theme amazing cart effect / Fly Add To Cart Effect? My theme version is 1.1.2
Hi Diabolick,
You go to Theme Options > Header. You change the Add To Cart Effect option to Fly To Cart.
If you need more help, please open a ticket here https://skygroup.ticksy.com/.
Best regards,
Hello, I bought this theme. But I have a problem. Product has breadcrump https://www.maydanchik.com.ua/product/kachalka-na-pruzhine-bajk-k006/ Category has not breadcrump and name category https://www.maydanchik.com.ua/shop/ – http://joxi.ru/nAy4vM3tgBMXx2 How to show the title category and breadcrumbs in the category?
Hi Madese,
You edit shop page. In Page Options, you check the Show Page Title and Show Breadcrumb options. You change them to Yes.
If you still can not resolve it, please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin account. Our support team will help you.
Best regards,
Hi, how do I remove the cookies message on the mainpage. I want to use a different cookies tab in a different language. Thanks,
Hi Eddiny,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello Support,
i’m not able to updating new version of ” WPBakery Page Builder”
error : To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?
Thanks Mahesh
Hi Mahesh,
Please watch our tutorial video https://www.youtube.com/watch?v=AxPulOGDHqc&list=PLbyF_EROfxJRnTV6pP6zdAf0Us6pLgDjA&index=10.
If you need more help, please open a ticket here https://skygroup.ticksy.com/.
Best regards,
Hi, I really like this theme. I am having a problem with adding a background image to my site tho, when I go to appearance>customize>background image, if i add the image it appears as it should in the customize tab but everywhere else it doesn’t appear. I’ve tried flushing my browser and site cache but that didn’t help.
Hi liamsolleynz,
Thank you for liking our theme! 
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hello,
I installed the theme and imported the data with the UPStore Importer. Unfortunately, I do not see any pictures. How can I change this?
And how can I set the Furniture Theme to use it as a template?
Sorry do not know me so well.
Hi KurisKurmann,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Can you help please. I installed your upstore sport shop theme. I couldn’t find out what exactly should I turn on or how to configure the theme to have pic same as on your demo product page.I will explain what do I want. I pasted the pic of product but I don’t know how to make it small and when you put mouse cursor on the pic it zoom it. In my case it stays the same size at all time. This how it is in your demo and what I want to have as well. http://demo.theme-sky.com/upstore-sport/shop/cras-adiping-variable/?options=0-0-0-0-0
Hi Diabolick,
Please try:
- Checking the Product Cloud Zoom option in Theme Options > Product Details tab to make sure that you enabled it.
- Uploading a bigger product image. Your original image size may be small.
If you still can not resolve it, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Good Day,
I’d like my Mega Menu to have more columns. and spread further across the page. Please advise if this is possible?
Hi RidhaDawood,
Please watch our tutorial video https://www.youtube.com/watch?v=f_w6g-TmTI0&list=PLbyF_EROfxJRnTV6pP6zdAf0Us6pLgDjA&index=4.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Thanks for that. That’s how I currently have it setup. However, my customer is requesting is slightly different. Please if we could setup the menu as per his site. https://www.farmison.com/. Once you click Buy Meat, another menu pops out. Would this be possible.
Alternatively, could we fit more than 4 columns I am currently getting. http://www.babycarecompany.co.za/ under browse categories.
Hi RidhaDawood,
Please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
