484 comments found.
When you hover the mouse on the basket icon does not show the contents of the basket
When the page only loads, if you hover the mouse it is displayed. When the page has loaded, is not displayed
Hi igorkopakov,
Because you enabled the cart sidebar feature. You need to click on the cart icon to see its content. To change this, you go to Theme Options > Header. You disable the Shopping Cart Sidebar option. Please note that you need to update cart (add or remove a product from cart) after changing. Because cart is cached by WooCommerce.
Best regards,
After installing the UpStore theme, no images will open in the media area.
Hi igorkopakov,
Please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin account. Our support team will help you check it.
Best regards,
Hi
I need to add another language to my word-press site, I use Up-Store theme. how can i do that?
Thank u.
The color scheme changes if you log in to the site.
Hi igorkopakov,
Because you installed a caching plugin. You should disable cache until you have finished building your site.
Best regards,
Hello! How to make a full width menu on all pages? If the page is not full width, the menu is compressed.
https://5ua.com.ua/Hi igorkopakov,
Please open a ticket here https://skygroup.ticksy.com/ and explain more about what you want. Our support team will help you.
Best regards,
Hello! I installed your UpStore theme. When scrolling page moves jerky.
https://5ua.com.ua/Hi igorkopakov,
It is caused by the Smooth Scroll library. Because Chrome has just been updated. Please go to Theme Options > General and disable the Smooth Scroll feature. We will update the Smooth Scroll library in the next update.
Best regards,
Hi, where is the setting to set up the link for Sign Up (in the right top corner)? When I am logged out and I click on Sign Up it shows only a pop-up to log in but not to Sign Up?
Is it possible to use different color sheme on different page ? I would like to have 2 different color sheme depending on 2 different pages (one for each) Thank you
Hi laurentc2,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and explain more about what you want. Our support team will help you.
Best regards,
Hi there. I loaded the one click demo. during the process, unfortunately, the site crashed due to a PHP conflict. Not sure why. Anyway, all the images are missing so the theme looks pretty bland. Can you please advise what I can do to fix it. Should I reinstall the Import demo data?
Hi AndyonEnvato,
Please read this article https://github.com/proteusthemes/one-click-demo-import/blob/master/docs/import-problems.md, check your PHP settings and try again.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello there!
I am currently using Beaver Builder. Is this theme compatible with Beaver Builder or is this theme made only for WPBakery builder?
Thank you for your answer! Tilen
Hi Tilen,
Thank you for interesting in our theme!
Unfortunately, we don’t support Beaver Builder. WPBakery Page Builder is very easy to use. You should try using it.
Best regards,
Hello, We are thinking about buying your theme, but we have some additional questions. Our plan is to set up a Multisite WooCommerce store with multiple languages. Would this theme be suitable for that? Also, we will have a lot of product that we want to sell in a catalogue mode (without cart). Is that option included in the theme? And how is with the speed? Could you recommend any plugins for speed optimization? What have you already done to make this theme fast?
Hi Acenta,
Thank you for interesting in our theme!
About multiple languages, our theme is compatible with WPML. But please note that you need to purchase it.
About cart, we have the Catalog Mode option in Theme Options which allows you to disable cart.
About the speed of website, it depends on many things: hosting, plugin, image, .... For more information, you can read this article https://codex.wordpress.org/WordPress_Optimization.
Best regards,
Hi, I am quite concerned with the way my images are displaying on the site, they are very grainy and blurry. I have the same images on another site where they look very crisp.
Please see the site: http://auricjewellery-51290.k-hosting.co.uk/?product=gia-dot-18ct-gold-pendant-charm
Please advice on this.
Hi SonikaK,
Because your original image is blurry. Please check it http://auricjewellery-51290.k-hosting.co.uk/wp-content/uploads/2019/03/5515-Gia-Mauve-18ct-Gold-Pendant-Charm-1.jpg. Please try uploading a higher quality image.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hi.
Logo is missing from Home Fashion 3. Please see: https://exwears.com
Hi egg_al,
I can not access your site because you are enabling the coming soon mode. Please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin account. Our support team will help you.
Best regards,
Is there “boxed” version for all demos? I would like to do a website similar to Shopbop.com
Hi wofscom,
Thank you for interesting in our theme!
We don’t show the Boxed layout on our demos. But this option is available in Theme Options. The layout of the Shopbop.com website is not Boxed. It is the Wide layout which is showing on our demos http://demo.theme-sky.com/upstore/supermarket/home-fashion-2/?color=default2. With the Boxed layout, you can see background image/color on the left/right hand side (like this screenshot https://prnt.sc/myypj0).
Best regards,
Thanks for your reply. For this http://demo.theme-sky.com/upstore/supermarket/home-fashion-2/?color=default2 , can we have a full length slider instead of one 3/4 box and two 1/4 boxes? Can you combine few elements from some of your demos and fit them into one new homepage? Hope you know what i mean 
Hi wofscom,
Yes, you can. With WPBakery Page Builder, it is very easy
Best regards,
Hi, I’m would ask if It is possible (in all yours template) disable the store part, now I don’t need to sell my products but I will do it in next future. For the “Home Furniture” I would ask if for the products icons (bedroom, livingroom, etc) there are also alternative because I won’t sell home product. For the “Home organic” I would ask if is possible change the animation of the top-slider text. Best regards, Simon
Hi Simon,
Thank you for interesting in our theme!
- You can enable Catalog Mode in Theme Options. It will disable the cart function.
- For the “Home Furniture”, yes, you can change icons.
- For the “Home organic”, yes, you can change the animation of slider. It is Slider Revolution.
Best regards,
Hi,
I would like to import Upstore demos to my website but I got the following error:
An error occurred while fetching file from: https://guo1guo.com/wp-content/plugins/themesky/importer/data/content.xml! Reason: http_request_failed – cURL error 60: SSL certificate problem: unable to get local issuer certificate.
I tried to disable the SSL and use http instead but I couldn’t log in to the admin page. How could I import demos with SSL?
Best regards, Zimu
Hi Zimu,
This is a hosting issue. So please contact your hosting provider about this. For more information, you can read this topic https://stackoverflow.com/questions/29822686/curl-error-60-ssl-certificate-unable-to-get-local-issuer-certificate.
Best regards,
Hello, in the option “TS Banner 2” the HOT label is not activated. How do I activate it?
Hi Loquierotodo,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and explain more about this. Our support team will help you.
Best regards,
Can you tell me if this compatible with wordpress 5.1.x please, if not when it will be? Thank you
Hi dsl-ms,
Thank you for interesting in our theme!
The current theme version is compatible with WordPress 5.1
Best regards,
Hi there, I have installed the theme but none of the options in the Product Details seem to change anything on the product page.
Hi SonikaK,
Please try clearing the following caches if you have: hosting cache, caching plugin and browser cache.
If it still does not work, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. We will help you check it.
Best regards,
Hello, i m trying to change header layout, i tryed diffferent headers but i only can see the default. Is it a bug or i missed something?
Thanks in advanced
Hi esoileme,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
