484 comments found.
Hi, on our website it is showing UpStore 1.0.6, and WordPress is prompting for an upgrade to 5.1, would it affect the theme we purchased if we update WordPress to new version? Or should we also upgrade UpStore to new version or something? Thank You
can we also get new themes from upstore?
Hi petlinenyc,
You should also update the theme and the related plugins. For more information about updating, please read our documentation http://docs.theme-sky.com/upstore/#updating-the-theme.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hello UpStore Theme Support,
I am using your theme in my website. But I am facing with a problem in theme options. I want to use the price percent instead of Sale text (http://prntscr.com/ms52pu), so I am using this theme option http://prntscr.com/ms5361 but it is not working. Please help me to resolve it. Thank s
Hi tlewebdev,
The percent option does not support the variable product. Because each variation has its price. So it can not calculate percent for the variable product.
Best regards,
But it is also not working in Simple Products
Hi tlewebdev,
It should work with Simple product. Please see my screenshot https://prnt.sc/ms8qj4. Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. We will help you check it.
Best regards,
Hi, how could I fully translate all the tags that appear in the store section without using any additional plugins like Loco Translate? Is there a label configuration file? Is it upstore.pot?
Hi josemiguelrosa,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and explain more about tags which you want to change. Our support team will help you.
Best regards,
Where can i find/configure the page not found 404 page?
Hi cra1gdav1es,
The 404 page is not a normal page. It uses a predefined template. You need to use a third party plugin to create your own 404 page. Please check this plugin https://wordpress.org/plugins/404page/ .
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Is there any documentation on how tro update the theme?
Its all good now after I installed the Envato Market plugin.
However, I am still getting errors when updating WPBakery Page Builder plugin. How can I update this plugin?
Hi ezxcess,
Please watch our tutorial video https://www.youtube.com/watch?v=AxPulOGDHqc&index=9&list=PLbyF_EROfxJRnTV6pP6zdAf0Us6pLgDjA.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
.
Hi waroxa,
If you need help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hello
• Can I use this plugin with your system? (https://dev.iyzipay.com/tr/acik-kaynak/woocommerce)
• I need to create a website for b2b and b2c. For example, what I let my some customer see some pages or products, can I do it? OR when customer register, can they choose membership type?
Hi emre_u,
Thank you for interesting in our theme!
1. We didn’t check this plugin yet. But all payment gateway plugins work with WooCommerce, will also work with the theme. Because the theme does not touch the payment gateway function of WooCommerce.
2. You need to use a third party plugin for this feature. You can search plugin on https://wordpress.org/plugins/ or https://codecanyon.net/ with keyword: woocommerce membership
Best regards,
thank you
Hi, I didn’t install any add-ons except theme add-ons. However, I cannot change the green color of the theme on the main page. And my home page doesn’t appear in my menu. Can you help with this. My website : www.barisahsap.com
Hi Serkan,
We have replied your ticket. Please check it.
Best regards,
There is a new version of WooCommerce will this theme be updated for the updated Woo?
Hi Michizzy213,
We are preparing to update the theme for the new version of WooCommerce. So please wait. It will be updated soon.
Best regards,
Hi there,
I am trying to evaluate if to purchase your them for the Yoga.
questions for you:
1. can this theme work with Elementor? it’s a page builder probably like the one WPbleaky or something that you present.
2. can i change the fonts easily on this them, in shopping cart etc?
3. I can’t click on the menu items on the top of the themes. I want to see how it all works. there is no place i could see how the Blog looks.
4. I would not need certain sections in the home page. can i remove them and add others?
please let me know asap.
thanks, Gena
Hi Gena,
Thank you for interesting in our theme!
1. Unfortunately, we don’t support Elementor. Our theme supports WPBakery Page Builder.
2. Yes, you can easily change fonts in Theme Options.
3. I have checked our demo and it is working fine. Please try again. This is the link of the Blog page http://demo.theme-sky.com/upstore/blog/.
4. Yes, you can. With WPBakery Page Builder, you can easily edit page content.
Best regards,
take a look at this page: http://demo.theme-sky.com/upstore-yoga/ the top menu items are not clickable..
also is WPbakery easy to use?
Hi Gena,
Could you please give me a screenshot about those menu items?
WPBakery Page Builder is very easy to use.
Best regards,
I would like to send you screen shots but there is no attachment availablility here and your email say do not reply
please send me here an email i can send it to you
where do i send you an attachment?
it’s on this page at the main menu on top. none of the menu items are clickable… http://demo.theme-sky.com/upstore-yoga/ The home can be seen, but the rest of the menu items: Pages, Blog, Portrolio etc… all of them are not clickable! Once they were but it’s been about 2 weeks that they are not
Hi Gena,
You can upload your screenshot here https://prnt.sc/ and give me url.
Some links are the custom links. And we add ”#” for demo purpose. You can change them. The Blog and Portfolio links are working fine http://demo.theme-sky.com/upstore-yoga/blog/, http://demo.theme-sky.com/upstore-yoga/blog-shortcodes/portfolio/.
Best regards,
Hi, I cannot import the demo content. It loads for several minutes and then gives an error. Can I manually download the demo data?
Hi hermangroothuis,
Please read this article https://github.com/proteusthemes/one-click-demo-import/blob/master/docs/import-problems.md and check your hosting configuration. Or you can download and install our full demo package here http://downloads.theme-sky.com/.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hi there,
How do I remove the “recent Product” section on the site? I do not want to display new products that have been recently added.
Also, I would like to add a pop up banner for users who visit the site for the first time. Is this possible with the theme? if so how do I do it? If not Which plugin would you recommend as I have tried a few but they do not seem to work well with the theme.
Hi Lee_New,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Have a couple products that are out of stock but the label shows as instore on the product image? How do I change this to out of stock?
Hi TheCodingOven,
Please read WooCommerce documentation https://docs.woocommerce.com/document/managing-products/#section-6 and check your settings again.
If you still can not resolve it, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi, I was wondering – what would be the best way to translate the theme to Norwegian? I found the upstore.pot file but how do I take it from there?
Never mind – wrong filename messed up. It’s all good 
Hi R8Edge,
You can use the Loco Translate plugin to translate the theme. Please watch our tutorial video https://www.youtube.com/watch?v=X7IzOLqfneI&list=PLbyF_EROfxJRnTV6pP6zdAf0Us6pLgDjA&index=10.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
I see one the WP side menu a selection for each page…a selection of footers…I don’t see the same for headers. Where would I alter a static header image?
Hi fintrater,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and explain more about this. Our support team will help you.
Best regards,
Hello, is it possible to have a login/signup page instead of pop up box?
Hi wofscom,
Thank you for interesting in our theme!
Yes, you can disable login/signup popup in Theme Options. Please check this demo http://demo.theme-sky.com/upstore-furniture/.
Best regards,
What size is the breadcrumb background? When I look in the media library I can’t even see it.
Hi moneyxl,
It is 1920×1000 (pixels). You go to Theme Options > Header and upload Breadcrumbs Background Image in there.
If you need more help, please open a ticket here https://skygroup.ticksy.com/.
Best regards,
Hi I uploaded a plugin and am getting the error ‘page not found’
Hi Avrom123,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information, explain more and tell us the plugin which you have installed. Our support team will help you check it.
Best regards,
Hello, is very nice, have a question:
It has good score in PageSpeed Insights??
https://developers.google.com/speed/pagespeed/insights/?hl=esRegards.
Hi Mostvapeclub,
Thank you for interesting in our theme!
It should only be used for reference. The speed of website depends on many things: hosting, network, images, plugins, the distance between you and your server, .... You can check speed here https://tools.pingdom.com/#5a37f4d438c00000. For more information about optimizing WordPress, you can read this article https://codex.wordpress.org/WordPress_Optimization.
Best regards,
I have an “about us” page and the “text” is under the “paragraph”. I changed the “default” font size but is not changed in the website. The font is changed from “typography” but the size not.
Any idea?
Hi czsorin,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
