483 comments found.
Hi, is there any way to preserve the product loop and product categories thumbnails, product single photos and may be somewhere else to be square instead of 350×420?
Hi btayu,
You go to Appearance > Customize > WooCommerce > Product Images > select 1:1.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
hi I have installed the spa theme into my website, product detail page doesn’t work when i click on a product and where can i change languages and the currencies.
please advice, thank you.
Hi mhumaiz,
1) Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
2) Header language and currency: You read the article at the link https://skygroup.ticksy.com/article/11782 so information.
Best regards,
Hello,
Can I please have the plugins for WPBakery Page builder and Slider Revolution plugin? Also, can you please give me the updated version of both of these plugins?
Thank you,
Donell
Hi donsmith2021,
Yes, you can use them normally without activating the license key. Please read the article at the link https://skygroup.ticksy.com/article/10856/ .
You can not update the WPBakery Page Builder and Revolution Slider plugins in Appearance > Install Plugins. To update these 2 plugins, you need to delete them first. Then, you go to Appearance > Install Plugins and install them again.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Bonjour, je souhaite charger la demo organic mais je n’y parvient pas, pouvez vous m’aider à ce sujet, svp?
Merci d’avance
Hi nf2k21,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello, Thanks for your very beautiful theme, I have been using it for some months now but just today I discovered there were some error relating to the JS, please can you help. The name of the website where I am using this theme is www.mountainrockuae.com
Hi beacadmedia,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you check it.
Best regards,
Hello, I have a few questions about changes in the upstor-pet topic. My site: https://new.medivet.bg/ We imported the theme and have already installed and configured other plugins. 1. can we replace some files to have functions like upstor-pet without affecting everything else we have done with the other plugins? 1.2. How to change the location of the buttons in the Pet Food section of the home page – “qick wieu” “compare” “wishlist” “ad to cart”? 1.3. How to remove a tab in the product page – https://new.medivet.bg/reptiles/shirt/donec-adipis-simple/ to remain only – “DESCRIPTION” “REVIEWS”? 1.4. Where to set the product reviews form – not displayed on the site – https://new.medivet.bg/reptiles/shirt/donec-adipis-simple/ 1.5. Can we add in MY ACCOUNT – “wishlist” and “compare”. Can we arrange the address, delivery, invoice information differently. 1.6. Can we move the “cart” from the header and the “wishlist” in the search section? See – https://new.medivet.bg/ (the idea is to stay active and be visible when you place a product in the cart or in the wishlist) 1.7. How to set up testimonials – https://new.medivet.bg/testimonial/. We have selected TESTIMONIAL STYLE 01 but it does not appear as in the demo – https://demo.theme-sky.com/upstore-pet/blog-shortcodes/testimonial/.
thanks in advance!
Regards, Stefan
Hi StefanBarakov,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hello Zohail hassan here i purchased up store theme 5 months ago. From date of purchase total 3 updates i have download i just to want to ask when i did update theme 1st time all plugins include wp bakery have been updated. but from 2nd last update there is no update of wp bakery plugin. and now in recent update again wp bakery plugin has no update even wp bakery plugin latest version is 6.6 but mine is 6.4.2 please update wp bakery plug in. Thanks Regards Zohail hassan
Hi zohail,
The current Upstore theme version is 1.3.4 and it is compatible with the WPBakery Page Builder 6.5.0. Please wait for us. We will check and update the theme and WPBakery Page Builder latest version in the future.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hello, Im trying to install the pet demo for your upstore responsive theme but I’m having trouble, is it possible to be done through just admin back end without editing the config.php file steps? I have downlaoded the full theme pack and installed it with one of the different demo’s at new.digdog.co.il Thank you Shimmy
Hi shimmy420,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hello, I have a pirated version of this theme version : 1.1.2 accidentally when searching ‘free wooCommerce theme’ and did a lot of work on it. Now i have bought the theme but it is on version 1.1.3.
My question is: is there a way to upgrade from 1.1.2 to 1.1.3 without loosing the customization I did?
Hi manirbour,
Please open a ticket here https://skygroup.ticksy.com/ , give us your website information and tell us what you customized. Our support team will help you check it.
Best regards,
How do i create a page with one of the templates? I just want to edit the template with my info.
Hi calcal71,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi, I have trouble doing installation of this theme. I have uploaded both upstore.zip and upstore-child.zip but when I activated the theme, there’s no “Theme Options” on my appearance menu. I don’t understand, I also haven’t activated the license as nothing mentioned on the docs.
Hi djindawg,
Please activate the Redux Framework plugin.
You just install and activate the related plugins in Appearance > Install Plugins ( without activate the license ).
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Perfect, thanks!
Do I still need to activate the license, If so where can I do that?
Hi djindawg,
No, you don’t need. If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your purchase code. Our support team will help you.
Best regards,
hello, can I buy the Version:1.1.2
Hi tellainadir,
The Upstore current theme version is 1.3.3.
If you need more help, please buy the Upstore theme and open a ticket here https://skygroup.ticksy.com/. Then give us your website information. Our support team will help you check it.
Best regards,
Hi, i just wanted to ask if you can give me some tips in integratig a “log in with google” button in the registration page. thanks and have a nice day !
Hi AmeiD1996,
You try reading the document at the link https://www.wpbeginner.com/plugins/how-to-add-one-click-login-with-google-in-wordpress/ so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Perfect i’ll look into that thank you !
Hi AmeiD1996,
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi there, I have gone through the documentation but I can’t find info I need. Where do I change the header for a single product?
Hi vivko,
Please open a ticket here https://skygroup.ticksy.com/ , give us your purchase code, website information and more details about what you want. Our support team will help you.
Best regards,
Good Day,
I have installed the theme onto an exisiting site but am unable to edit the pages using Visual Composer. Could you please assist urgently
Hi RidhaDawood,
If you want to edit your site via WPBakery Page Builder, you read the article at the link https://skygroup.ticksy.com/article/5642/ so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello, i use TS – Instagram. It doesn’t work anymore. I just updated the theme. I get this error: Instagram did not return a 200. Anyone knows how to solve?
Hi cssinformatica,
You should use the Access Token to show your Instagram. To get access token, please read this article https://elfsight.com/blog/2016/05/how-to-get-instagram-access-token/ . You do steps 1-3 in this link. For steps 4-6, you just go to PRODUCTS > Instagram > Basic Display. You find the User Token Generator section and click the Generate Token button. A popup will display. You log into your Instagram and Authorize. Please see my screenshot .
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi,
As you know there is a new WP 5.6 which is using the Jquery version 3+. Your theme is using WP Bakery Plugin which rely on the old Jquery version. When it will be updated? Cos after update everywhere where I have used WP Bakery is crashed (Blog, related products, carousel).
Hi Diabolick,
Please wait for us. We will update the Upstore theme in a few days. Now, you should use WordPress 5.5.3. Or you can disable Gutenberg in WPBakery Page Builder > General Settings ( when you using WordPress 5.6)
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi,
I’m using UpStore Theme. In the Appearance – Theme Option – Shop/Product Category you have an option to Hide – product add to cart button. So it does it very well. The problem is that it removes the button from Woo pages but on my Home Page these buttons are still remaining. I was trying to add the hook add_action( ‘woocommerce_after_shop_loop_item’, ‘remove_add_to_cart_buttons’, 1 );
function remove_add_to_cart_buttons() { if( is_front_page()) { remove_action( ‘woocommerce_after_shop_loop_item’, ‘woocommerce_template_loop_add_to_cart’ ); } } But unfortunately, it didn’t work for me. Any suggestion on how can I do it?
Hi Diabolick,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
How Can I Change details which is showing on above main menu navigation:
Welcome to Upstore and Social media links.
https://staging.woodenfair.com/Hi wonderfair,
please buy theme and open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello
I’ve just purchased one of your themes – upstore.
The website I’m working on is: www.apexcricket.com.au
I have turned “sticky header” on, but it’s only making the menu sticky, rather than the whole header.
Is this as intended? I was hoping to have my logo/search bar and menu bar be sticky together.
I’ve tried editing the CSS and the only way I could get it is position: fixed but it sticks to the left side of the browser.
Cheers, Richie
Hi apexcricket,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,