483 comments found.
When I use the icons for TS Feature block they don’t show up on published page. How do I fix this?
Hi almastro,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Is there a update coming for WooCommerce 4.4?
Hi techamazed,
The Upstore theme is compatible with WooCommerce 4.4. If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi I can not activate ThemeSky plugin can you please help?
Hi Ybatrodi,
First, you activate the Upstore theme. Then you go to Plugins > All plugins > activate ThemeSky or you go to Appearance > Install Plugins > activate ThemeSky.
If you do not work, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Plugin could not be activated because it triggered a fatal error.
Fatal error: Cannot declare class OAuthConsumer, because the name is already in use in /home/beinggamers/public_html/wp-content/plugins/themesky/includes/twitteroauth.php on line 21
this is the error I m getting
Hi Ybatrodi,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello there. The file did not came with the installation manual, and I not fiding where can I switch the homepage layout. Can you help me please?
Hi bernardomrl,
You can read document at link http://docs.theme-sky.com/upstore/#installation so information.
You go to Settings > Reading > Display the home page > select your home page.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Dear Sir, We are using your theme. We are having trouble with mobile menu coloring settings Can you give information about which part in the Color Scheme section we can color the mobile menu with?
Hi kaaneski,
All color options in Theme Options > Color Scheme has support for pc and mobile.
If you need more help, please you buy a theme and open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
The Redux plugin is in conflict with the latest woocommerce update. I had to go back to the previous version of Woocommerce.
The Redux plugin is in conflict with the latest woocommerce update. I had to go back to the previous version of Woocommerce.
Hi CaioFekete,
This issue was reported here https://github.com/woocommerce/woocommerce/issues/27394. WooCommerce will fix it soon. Please wait!
Best regards,
Hi CaioFekete,
Please update WooCommerce to version 4.4.1. WooCommerce solved this issue.
Best regards,
Hi, Since the recent update (August 18th), the Woocommerce plugin is breaking my Wordpress login. I have had to turn off the Woocommerce plugin to access my website. Do you have a fix for this? Thanks.
Hi mazza_brooks,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Good morning, I wanted to know about if this template have an spanish translation patch to use too? if it is, please where could I find it? We purchased a theme for pet supplies and we want to work it in spanish. Thank you!
Hi DEMGROUPSAC,
You can use Loco Translate plugin. If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
How do I connect my instagram page to the TS instagram widget?
Hi almastro,
You need to create an Instagram Access Token and then add it to the TS Instagram widget. You go to https://developers.facebook.com/apps/, create a new app for Instagram and generate Access Token in there.
If you still can not do this, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hi,
is there a way to set the TS product and product category page elements and widgets (such as the TS Product Category Widget) to order their products/categories according to the menu order or the order that is set in woocommerce?
Currently none of the provided: “Name, Slug, Mixed Order, etc” seem to match custom WooCommerce menu orders.
thanks
Hi allinit,
Please open a ticket here https://skygroup.ticksy.com/ and tell us more details about your issue. Our support team will help you.
Best regards,
Just installed this Upstore theme and am trying to use the homepage options. couldn’t find them and the Slider revolution / WPBakery plugin isn’t validated with the purchase code i got from you. let me know how i can fix this problem.
Hi eloges,
Please open a ticket here https://skygroup.ticksy.com/ and tell us more details about your issue. Our support team will help you.
About activating the Slider Revolution and WPBakery Page Builder licenses, please read this article https://skygroup.ticksy.com/article/10856/.
Best regards,
Hi, please let me know how to create new footer with wp bakery just like creating a page. Thanks.
Hi reysirey,
You can see video at link https://www.youtube.com/watch?v=oelMMbyosL4&list=PLbyF_EROfxJRnTV6pP6zdAf0Us6pLgDjA&index=4 so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Dear support team, I received an actualization for the upstore theme I purchased. Could you please tell me if I need to bear anything in mind when installing it? Do I even need to install it? Do I need to worry about the contents on my wordpress website or are they kept there automatically? Thank you!
HI Smartabella,
Do you talking about update Upstore theme latest version ? If yes, you can read document at link http://docs.theme-sky.com/upstore/#updating-the-theme
If no, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi I’m using UpStore theme. I have updated everything to the latest version. After I did a few tests and shows the same issue VULNERABLE LIBRARY VULNERABLE jquery – VULNERABLE VERSION DETECTED 1.12.4 Why you did not update it?
Hi Diabolick,
Because the jQuery library is added by WordPress. So, it can only be updated by WordPress. Please wait! WordPress may update it in future.
Best regards,
Previously there was an option in Woo Categories to change the page layout (to add left or right sidebar), same as in products. But it has disappeared. How to get it back?
Hi Diabolick,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi On the product categories page, Breadcrumb is not visible. what should I do. Thankyou!
Hi izzetaslan,
You edit your Shop page. In the Page Options section, you check to make sure that you set the Show Breadcrumb option to Yes.
If you still can not resolve this, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
hi admin i am facing a lots of issue in theme. maleware attack my website and create .htacces files and also auto create multiple users.
Hi zainkhanofficial,
Please try updating WordPress, the theme and plugins if you are using the old versions. Also, please check your third party plugins and custom code if you have. Please make sure that they are safe.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
hello my website is in maleware how to remove i am facing very truble
Hi zainkhanofficial,
Please try updating WordPress, the theme and plugins if you are using the old versions. Also, please check your third party plugins and custom code if you have. Please make sure that they are safe.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
this is my purchase code. please open the ticket theme sky I will share my login detail. my wp bakery page builder is not working properly. thanks
Hi Caregrowgroom,
I can’t open the ticket for you. You should open a ticket here https://skygroup.ticksy.com/ and give us your website information. I will check it for you.
Best regards,
Hi, My wp bakery page builder is not working properly
Hi Caregrowgroom,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about your issue. Our support team will help you check it.
Best regards,
