518 comments found.
How can we prevent the changes we make in the uicore-global.css file from being reverted? I mean, I make every change I make in the file, like changing the woocommerce-MyAccount-navigation from left to right, but by clearing the theme cache, the changes I made go back to the original state.
Hello, the uicore-global.css file stores all the settings from theme options, and it’s rewritten each time you save the changes. For custom code, we recommend using Theme Options – Custom. This will add the code at the end of uicore-global.css.
So if the CSS file is called from the theme settings, why isn’t there a setting for the WooCommerce user panel?
We tried to cover the most important settings in our WooCommerce panel, but the utility pages like cart, checkout, and my account only have some default styles that use the theme globals. This is because WooCommerce is slowly migrating to a block editor approach, which would make our settings useless.
Yes, that is correct; adding a CSS class won’t remove the existing one. In this case you will need to overwrite all the styles that come from the theme.
I am trying to ask a question with support but says my support is expired. I just repurchased it 10 mins ago and its still saying it’s expired. Please fix this. I need to ask something.
1. It wont let me update to 3.0 from 2.0 2. I have animations disabled but its still showing the animations.
Hello, please log in to your my.uicore.co account, go to Dashboard and click on Syncronize List. Also try to hard refresh the page while on Ask a Question page. If that doesn’t work, please reach out at support@uicore.co and we’ll assist you.
After updating Elementor to the last version, all the pages content it’s not showing up. only the header and footer. I do a roll back to the Elementor v3.24, and nothing – i think that i just lost all my works !!!
Hello, please try the following:
1. Go to Elementor – Settings – Features, and disable Elements Caching.
2. Go to Elementor – Tools – Regenerate CSS.
3. Go to Theme Options and Save.
4. Clear any cache if available.
were i can find this step : 3. Go to Theme Options and Save.
You just need to go to Vault – Theme Options, and click Save. This will regenerate the CSS and JS files.
tnx for your support, but it’s not working, i think it’s in elementor database!
I have de same problem that digitalsquadbelda user.
Hello, please enable Upgrade Swiper Library in Elementor – Settings – Features.
Thanks for the quick response. It hasn’t helped me. I have deactivated all the plugins and activated them one by one. The UiCore Animate plugin is the one that fails.
Can you please try deleting UiCore Animate, then installing it again in Plugins – Add New – Search?
Now it works correctly. Thank you very much for your attention.
Both the 2.1.1 and 3.0.0(latest) are braking up my pages while using the “Review Card Carousel” of Element Pack Pro. I had to switch to the older versions. Also tried clearing caches many time but the issue is still there. Team Uicore please have through check before publishing the new updates!
Hello, please make sure Element Pack Pro is also updated to the latest version (7.17.3). This is a 3rd party plugin, so we didn’t touch the files, but try disabling Elements Caching in Elementor – Tools – Features.
First thing there is already an update in Element pack Pro with Version 7.17.5 Released which you didn’t provided in the theme package. so I am unable to check the update works or not! Second thing I have tried disabling all the elements features in Elementor as well as clear cached but nothing works for me.
Hello, when our theme update was released, only version 7.17.3 was available. Their changelog doesn’t seem to mention anything about the Review Card Carousel, so please set up admin access at support@uicore.co and we’ll check.
the admin access with link has been set up and email to you on “support@uicore.co” with access details. Please check
Hi, we haven’t received anything. Can you please send a direct email with the credentials? Thank you.
I have send the direct email containing details. can you please check the spambox as well! Please do let me know.
Thanks, we have enabled Upgrade Swiper Library in Elementor – Settings – Features, and it works fine.
hi i tried your demo version, and i have a question about the latence,I noticed that elementor presents latencies when I try to add widgets or modify sections? is this problem related to your demo site? I don’t know if it will be fluid once installed on my hosting
Hello, some small latencies are normal in Elementor, but it shouldn’t be visible to the point that it slows your workflow. Please share your sandbox URL at support@uicore.co, and we’ll check.
Hello! I am experiencing issues importing the demos, it sticks to “Importing Footers” or “Importing Popups” forever, I didnt have any issue before, is there something that can be done? Thank you!!!
Hello, please make sure that Flexbox Containers are activated in Elementor – Settings – Features. If that doesn’t fix the issue, set up admin access at support@uicore.co, and we’ll assist you.
Dear team 
What should I do if I import a template inside Elementor, which I saved myself, and the Error Message “You do not have permission to access this template.” appears?
Would be awesome to get a hint.
Greetings Keno
Hello Keno, the Elementor documentation suggest to look into the user permissions: https://elementor.com/help/role-manager/
I am also having the same issue as the last poster.
When you try to import UICORE library blocks it says downloading and then nothing is imported. It occurs with 90% of blocks – but for some reason the odd one does import
Hi, please check the following:
1. The theme and all required plugins are updated to the latest version.
2. Flexbox Containers are enabled in Elementor – Settings – Features.
3. There are no fatal errors on your website. This can be checked in Theme Options – System – Enabled Debug, then Theme Options – Debug – Download Debug Log.
Unable to import UICORE library Blocks.
I can import the Pages but when I was trying to import the blocks it says downloading data from API and it just closes without importing any content.
WP Version 6.6.2 Multisite false Server Memory 256M WP Debug false Language en_US Server Info Apache/2.4.61 (Debian) PHP Version 8.2.22 Post Max Size 64M PHP Time Limit 300 PHP Max Input 1000 MySQL Version 5.7.44 Max Upload 64 MB WEBP Support enabled
Bellow is the browser logs
counters-103/:45 GET https://library.uicore.co/lib-blocks/counters-103/stylesheet net::ERR_ABORTED 404 (Not Found) (anonymous) @ counters-103/?utm_so…campaign=Preview:45 (anonymous) @ counters-103/?utm_so…campaign=Preview:46 sa.js:16 GET https://in-automate.brevo.com/p?key=0c711xxkv9vw7znyw8fwhs5l&cuid=&ma_url=h…er=https%3A%2F%2Ffutureaiit.com%2F&ma_path=%2Flib-blocks%2Fcounters-103%2F 400 (Bad Request) hl.send @ sa.js?key=0c711xxkv9vw7znyw8fwhs5l:16 sib.page @ sa.js?key=0c711xxkv9vw7znyw8fwhs5l:27 (anonymous) @ sa.js?key=0c711xxkv9vw7znyw8fwhs5l:4 setTimeout (anonymous) @ sa.js?key=0c711xxkv9vw7znyw8fwhs5l:4 q @ sa.js?key=0c711xxkv9vw7znyw8fwhs5l:4 onScriptReady @ sa.js?key=0c711xxkv9vw7znyw8fwhs5l:37 iframe.onload @ sa.js?key=0c711xxkv9vw7znyw8fwhs5l:36 load load_cm @ sa.js?key=0c711xxkv9vw7znyw8fwhs5l:36 (anonymous) @ sa.js?key=0c711xxkv9vw7znyw8fwhs5l:38 (anonymous) @ sa.js?key=0c711xxkv9vw7znyw8fwhs5l:38
Hello, please set up admin access at support@uicore.co, and we’ll check. Thank you.
Is it possible to add a construction demo to the list of demos?
Hi, thanks for your feedback. Vault won’t get any new templates, but we’ll consider your suggestion for our new themes.
Hi
Love the theme but need some help.
1. When using the theme builder to create a new blog post page title style – how do I switch off the default blog post titles types? I now end up with my theme builder version and the standard title underneath (none of the simple, full screen , simple creative etc) remove the title completely .
2. Separately I have raised a support request 3 days ago for a different issue and it still has not been responded to otherwise I would have put this question there.
Thank you
Figured out number 1. You need to turn off the page title in the edit menu (the sub menu screen that opens before elementor edit page) and then also ensure your blog post page title is set to default.
Hello, can you please share your ticket link here?
I’m wondering if it’s possible to have the images on a single portfolio page be clickable, and open up in a lightbox? None of the demo pages seem to feature this, but I thought I’d ask since it’s the only thing keeping me from buying the theme right away!
Hello, sure, you can set the image widget to open a lightbox. Alternatively, you can use a gallery widget with the same behavior.
All of my sites utilizing Vault exhibit a small error when changing pages a 404 page briefly flashes before the page loads. What’s up with this and how do I fix it?
Hello Pamela, please try the following:
Reset Permalinks: Go to Settings > Permalinks and click Save Changes.
Check .htaccess File: Ensure it exists and has the correct rewrite rules.
Clear Cache: Clear any caching mechanisms in use.
Review Custom Code: Check for any custom code that could affect URL handling.
If none of the above works, please reach out to support@uicore.co, and we’ll check.
This also happens with my sites with OutGrid
2 of my Vault theme sites crashed with the Elementor update 3.35.4 – is there a fix?
Hello, the latest Elementor version is 3.25.4, and it’s running fine on our end. Please reach out at support@uicore.co, and we’ll help you debug it. Thanks.
Why are we getting this error? An error occurred while updating Elementor: Download failed. Destination directory for file streaming does not exist or is not writable.
Hello, this is usually related to file and folder permissions. This guide will help you fix it: https://www.perplexity.ai/search/i-m-getting-this-error-in-word-H..kSz7yRSyWD5LAHZ1FzA#0
Hello team, please notice you app demo theme is showing some error:
https://vault.uicore.co/app-landing/Hi, thanks for the notice. It should be fixed now.
Hello, I am having the same issue as some of other commentators. With the latest Elementor update content disappears on website, and megamenu not working. Strangely though, this happens for a logged in user. So a not logged in user sees the website correct. I have investigated extensively and it seems that there’s an error caused by plugin Element Pack Pro, which if I remember correctly was one of the plugins necessary for the theme to work properly. I checked the plugin website and it seems the we are not getting any update for this plugin. I know that themes rely on third party plugins for extra features but pleas at least provide updated versions so the websites does not break.
Hello, please try going to Elementor – Settings – Features, and disable Elements Caching. Them go to Elementor – Tools – Regenerate CSS.
I have done all these steps and nothing works. We contacted elementor who confirmed the the issue was caused by Element Pack Pro. We have Element Pack pro version 7.15.5 installed whith no pending updates, meanwhile the plugin site is up to 7.17
Understood. Please set up admin access at support@uicore.co, and we’ll check. Thank you.
we set up an account for you. Please find credentials via email
Thanks, we replied to your email.
Thank you for the support, the issue is fixed now.
How do i add a blog page. I did what the support has done on settings > reading then change to blog.
This doesnt let me edit with elementor after so how do i import a blog template into that page?
also when i do a new post on the dashboard it does not appear on the blog
Hello, the blog page can’t be edited directly, but you can customize it in Theme Options – Blog. Once you edit the page, it won’t show the blog posts anymore, so you will need to delete it and create a new one.
Alternatively, if you need a custom template for the blog page, go to Theme Builder – Archive – Add New, and set the display conditions to Blog / Posts Page. You can then use Elementor to build your custom page.
Hi, could you please add Bodoni Moda font to the next theme update? Thanks!
Hello, sure, we’ll add this to the next update.
Also when i have been updating to version 2.1.1 i keep getting a critical error please help!
Hello, please share admin access at support@uicore.co and we’ll assist you.
Hi please help when i updated the theme to 2.1.1 it came up with a critical error again and i am unable to go onto wordpress to do anything
Hello, please share FTP and wp-admin access at support@uicore.co and we’ll help you debug it. Thanks
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