103 comments found.
Hi why no one reply
Please open support ticket.
Hi, Please i purchased the amazing template but i want the intro page that’s not included.
please i purchased this template because i need intro page urgently.
Hi ikeemoo, Please open support ticket and i will send you the intro page. Thanks
please how i can open support ticket
Please purchase the theme first!
Hello,
Can not open the support page, opens only a blank page. You already seem to ask questions on the portfolio. But here’s another question, see image:
Thanks.
The support system was down at that day, it was back online the very next day 
I’ve realized I’ve started a ticket.
Hi
Bought it. How can upload whole package so site look like http://www.live147.com/html/wavex/index1.html with images and video.
Regards
Dear neerajsam,
The images and videos are not included in the theme.
Thanks,
Hi, i used the video version, but in mobile view the video doesn’t autostart, and displays a Vimeo background and play button.
Any way to make it autostart, or change to a static image if mobile?
Best Regards
Hi, Please open support ticket. Thanks!
Hi
I purchased the theme and have same issue as some other customers regarding background not showing on ipad for contact,... Is there a fix available?
Thank you
Hi Andre,
Please open ticket at our support system and we will assist you there.
Regards.
Hi, its been five months, I opened the ticket and all you did was closed it without answering. You should really work on your support efforts. I am writing this here so everyone thinking of buying your theme knows they should expect much if any help
I have another issue and this one I need resolved asap. Contact form is not processing anything, it says email was send but I don’t get any emails. I changed the php code as it says in your support and didn’t change anything. I tested on different servers so its not server.
I’ll open a ticket for this as well, I hope this time you’ll actually answer
Hi Andre,
We are very sorry about that may be our support system was under maintenance at that time so we couldn’t work on your ticket and it automatically get closed after few days. We really apologies as this is an exceptional case from our side!
Now our support staff will assist you in every possible way on your issues.
Best Regards,
Hi I’m having issues with the contact section background image not displaying correctly. Sometimes white blocks appear depending on the viewing device and on larger screens the image is not displaying full screen.
Hi,
There is no such issue in our template but still you can contact us on our support system and we will happily assist you there.
Thanks!
Hi, I have submitted a ticket but no reply, couple of weeks now. Please take some time and reply to my queries.
Hi Kris,
Our support staff has answered against your ticket.
Thanks.
Great work GLWS!
Are you ready to Joomla version. We are joomla developer.
Thanks you!
Hi! I have sent you details in private message. Thanks
Hello
Could you please send again your email sent?
I have checked but have not it
My email: contact.bluetheme@gmail.com
Thanks!
Thanks for the Partnership
For The Parallax demo and also the Lighter demo live preview: Background images for “Our Clients” section and “Contact” section are not appearing when you view on an ipad or a tablet. Only the main page background image is showing. Can you please fix?? You can view your demo on an ipad or tablet to see it not working.
Hi Doug, We have received your ticket and one of our support team representative will reply you very soon. Regards
Hi, May i know the themes included background images?
Hi Webfrez, The images are not included in the download files however we can send you the images links once you will purchase this theme. Thanks!
Hwo to add Drop Down Menu in HTML Version?
How to make sub menu in html version?
Hello, Please open support ticket. Regards.
I already ask but no answer…
Hello please refer my image ” http://prntscr.com/59lv97 ” , in Our Experties portion words are splitted in first line.
Hello, Please open support ticket. Regards.
Hi!
I have a little problem with the portfolio section, would really like to have the items in it align in the middle in rows of 3 items… Now it loads by 4 items and it gets reordered by 3 when hitting one of the filters and its not centered…
Thanks
Hi Carl, Please open support ticket. Thanks!
HI, Great Template, Congrats 
…. But can I get a little Help ?? for some reason on ipad the content doesn’t display, I have to click it and scroll it to activate it … any ideas of what is happening ????
Thanks !!!! for the time !!
And thanks for the awesome template
Hi,
Thanks for the purchase, please report this issue on our support system themesindustry.ticksy.com
Regards.
This doesn’t render well in Chrome , but in all other browsers I’ve tested it with it works like a charm!
Hi,
Its not possible, please contact our support staff if you are having any issues. http://themesindustry.ticksy.com
Thanks.
Do you expect the wordpress version to be available for purchase next week?
Yes hopefully before next week.
Any update yet?
Yes it is approved now http://themeforest.net/item/wavex-one-page-parallax-wordpress-theme/9354594
Is the template SEO optimized?
Yes
WordPress version is now available at here http://themeforest.net/item/wavex-one-page-parallax-wordpress-theme/9354594
Any idea when the WordPress template will be released?
Hi Terry, We have submitted on Envato and waiting for their approval since 3 days. Thanks.
Any update yet? Having to put the completion of a project off doesn’t make me look very professional.
Hi Terry, I have a good news for you Its approved by Themeforest have a look at it here http://themeforest.net/item/wavex-one-page-parallax-wordpress-theme/9354594
I just purchased for WORDPRESS.. install failed.. It is asking for CSS Style sheet. Is there an upload, download somewhere?
Hi Kmcconico,
We are sorry but as written on the template features, it is a HTML only theme.
Regards
WordPress version is now available at here http://themeforest.net/item/wavex-one-page-parallax-wordpress-theme/9354594
