291 comments found.
How can I make the testimonial 2 on a line instead of 3 per line?
please open ticket at http://gfxbucket.freshdesk.com our team will assist you.
Thanks
How can I edit portfolio items into elementor?
you mean portfolio single ?
Yes portfolio single page
you can edit via page settings:)
Hello,
The site works fine for me except for the icons. all the icons are replaced by small squares. I cleared the cache, changed browsers, checked for updates … nothing. Can you help me with this? is it a theme bug? thank you
may i know the version of theme you are using ?
yess i use 4.4
please open ticket at http://gfxbucket.freshdesk.com our team will assist you promptly
Hello, how do we make the footer reveal when scrolling like in your creative template? I am finding the demo not to have that option enabled. Thank you!
please open ticket at http://gfxbucket.freshdesk.com our team will assist you promptly
Awesome theme, thinking about getting for Cyber Monday! Curious theme bubble, are sliders like this able to be set to auto scroll? https://themebubble.com/demo/webify/photographer/ and how was this super cool menu style made, with theme options or Elementor? Is mobile friendly parallax or fixed backgrounds with Webify? Can the carousel in this demo https://themebubble.com/demo/webify/startup/ and section https://share.getcloudapp.com/mXu5jlnw be set to auto scroll and the images change along with it (and on mobile view)? BIG UPS!
yes you can set the slider auto scroll via settings and all the menus are build from theme options
Do you have any tips on where I should look to remove this white bar under the main logo/menu? It’s on mobile, and disappears as soon as I start scrolling.
https://monetizationmethod.com/ https://imgur.com/a/tHqvnLaThanks!
please open ticket at http://gfxbucket.freshdesk.com our support team will assist you promptly
Can I purchase just the HTML/CSS Template of “https://themebubble.com/demo/webify/creative/” of this demo?
I need one of the demo in simple HTML/CSS format to use it with my Laravel web applicaton. Please can you confirm if its available and I can purchase it?
thanks
sorry you can’t get html version of this demo within this package 
as this theme is based on WordPress.
Thank you for your quick response. Just wondering if you ever have created an HTML version of this? Normally other WP themes have Html version of their demos as a separate package.
Anyways thanks
sorry right now we don’t have html version
Hello theme_bubble,
could you please add a digital product selling homepage layout and single product layout based on digital products (Plugins & Theme). also, I notice the font-family option does not override all over the theme fonts. one more thing: is it possible to share the demo ( landing page ) URL source file
Hello,
Thanks for the suggestion, will keep this for the future, btw can you please explain us more on custom font family option ?
example : i changed the heading font-family to ‘roboto’ from settings but it not update globally https://cln.sh/iCwxPy
please open ticket at http://gif bucket.freshdesk.com our team will assist you shortly
it’s okay! 
we’re able to fix it via css. but make sure it fix by default once theme activated . good luck.
sure thanks
Hi, Can I use bbpress plugin (or other forum plugins) with this theme?
Thanks, Idan
Hello yes you can
Hello, We have problem with this theme, it is very slow when we check google speed. We have only installed this theme and the speed itt is showing now for mobile is 10, before the theme instyallation it was 98. Can you help me with that?
can you please send us your site url so that we can take a look.
visbok.se
can you please disable the loader and test it again.
Unfortunately it did not make any big difference, it went from 10 to 12 for mobile
ok please open ticket at http://gfxbucket.freshdesk.com our team will assist you.
Cannot install due to
An error occurred while installing Codestar Framework: Download failed. Forbidden. An error occurred while installing Webify Addons: Download failed. Forbidden. An error occurred while installing Envato Market: Download failed. Forbidden
Please assist, thanks! I opened a ticket under #454778
Hello, it seems there is issue with your server permission, can you please check your server permission and let us know.
This is the first time a purchased theme has failed upon configuration. I never tweaked my server permissions so I’d challenge that. Could you please reply to ticket 454778? Otherwise I’ll have to reverse the transaction as this is not working almost 24 hours since purchase. Really disappointed since this theme is really well done.
done please check your site.
Can confirm. Thanks again for the quick support.
welcome.
What size and safety-area does a blog-post-header image need in order to have the center consistently displayed across all devices? Its always cropped differently on mobile/ipad/desktop view but never shows the center.
please open ticket at http://gfxbucket.freshdesk.com our team will assist you shortly.
Thanks
Thank you, that was quick.
cheers!
Hello i am interested in your theme i want to create a charity foundation site, as i saw you have a demo of charity. i want to know if the plugin wpgive it could be integrated and works well with your theme. thanks
yes it can be integrated
My license got expired but i need to install new demo for my website and when trying to import nothing is showed? it is only available to do it manually and i don’t know how. please provide me with a why to find the demos
Please open ticket at http://gfxbucket.freshdesk.com our team will assist you shortly.
Thanks
hello, in the charity template how and where do people donate? is there a plugin? and the specific pages to e.g. subscribe as a volunteer, etc? thanks
It’s just a button link. You can redirect with PayPal or any other donation platform.
what kind of donation platform ie?
There are many third-party plugins: https://wordpress.org/plugins/give/ Create a page using that plugin and then redirect home button with that.
Hi there – I think I have found a bug that I would love to have fixed. After activating the “Header” function in the Pro version of Elementor I noticed the Preloader aspect of the template stopped working. Can you check this? I would like to be able to have the Pre-loader continue to keep working even with this feature enabled.. Thanks! Hope to hear back soon
Hello,
Please open ticket at http://gfxbucket.freshdesk.com our team will assist you.
I can’t seem to submit a ticket on this as it says I don’t have access even though I purchased the theme. But where is the documentation for this theme?
you can find documentation inside theme package OR http://themebubble.com/documentation/webify
Thanks, that website helped. The documentation wasn’t inside the theme package.
When I go to Theme Options > Demo Import.. I get the following error: Sorry, you are not allowed to access this page.
Cheers!, if you do have any further questions, please feel free to open ticket at https://gfxbucket.freshdesk.com
I can’t submit a ticket. I get the following error: We are sorry. You have been restricted from accessing this helpdesk page.
may i know what’s your associate email with support system? I will take a look.
when i checked our support system i can see that you have successfully registered on to our support system, can you please try once again to create the ticket.
I can log in but I can’t submit a ticket. I fill out all the fields and it still brings me to a 403 forbidden page.
can you try with different email ? or you can try with different browser.
Just tried with a different email and browser and I have the same error.
it’s wired, can you please mail me at relstudiosnx@gmail.com along with screenshot.
Thanks
Okay, I got the import function to work but now I get an Internal 500 error. With support page not working for me, how do I get support? Is there way to import manually?
Internal 500 error refers to your server error, please send us your site URL and login details to relstudiosnx@gmail.com we will assist you.
I’m trying to create a support ticket and the support site won’t let me submit my ticket.
I’m attempting to change the text on the portfolio demo content homepage slider button. I don’t see any option to customize the text in the Elementor widget settings. Any ideas?
Hello,
may i know what’s the issue you facing while creating ticket?
Thanks
I’m logged into your fresh desk portal and get a 403 saying “We are sorry. You have been restricted from accessing this helpdesk page” after submitting my ticket.
Any ideas on the button text change?
please mail me at relstudiosnx@gmail.com with site URL and screenshot i will help you.
Hello, hamburger menu icon is missing in small screen check this link https://www.enkelbok.se/
may i know which version of theme you are using?
Version: 4.3
please update the latest version of theme i.e 4.4, and make sure you clear your internal cache as well as browser cache
It worked. Thanks
There is another issue. Background svg is not working, you can see at https://www.enkelbok.se
please open ticket at http://gfxbucket.freshdesk.com our team will help you shortly.
Thanks
It does not accept my login there.
please mail your site URL and login details at relstudiosnx@gmail.com we will take a look
I have sent an email 2 days ago but nothing happened
ok fixed, please check now
Can you please send me how you fixed it. Because I need to fix on other server as well
please deactivate dragfy addons plugins or update it.
Thanks
Hello. Does the theme support AMP?
Hello,
Sorry webify doesn’t support AMP
Thanks
