20 comments found.
Hi the purchase code does not work for me. Can you please help me?
We can’t give you a response since we know nothing about your website and how it is configured.
We need you to send an email here https://themeforest.net/user/modeltheme#contact with your WP credentials + FTP to check *(don’t post them here on this comments section)
Hi, I initially installed the theme beginning of last year, I’ve just updated to latest version today as I want to add a Projects post section which I can see on your demo as it wasn’t there before, however I don’t seem to have the projects posts in the backend dashboard, how do I enable the projects posts? Thanks in advance.
Hello, the Project pages were there from the start. If you imported the demo you could find them in the Pages section.
Hello! I tried to change the logo, but couldn’t able. Always showing this logo https://wega.modeltheme.com/wp-content/uploads/2021/04/logo-dark-1.png. How can I solve this. Please response as soon as possible.
Hi there,
If you have purchased the theme from another account, please log in to that account, get the item purchase key and contact our help desk at https://modeltheme.ticksy.com/
We need to verify the purchase before providing support. (This account does not have the Purchased badge listed next to the username)
Thank you!
Hi, just purchased but there’s no instructions on how to setup the projects section, essential grid etc in your documentation, can you update it please. The footer widgets import didn’t work either, but I’ve just made them from scratch.
Hello and thank you for contacting us,
Please submit a request to our help center (https://modeltheme.com/support/#new-request) and one of our agents will assist you. For an easier solution, please also describe the problem with as many details as you can (including screenshots).
We also require FTP + WP Admin credentials in order to investigate & fix any possible remote problem.
Regards!
Hi, great looking theme! pre-sale question, does it come with wpbakery? I saw it mentioned it’s compatible with it, but is that the builder that comes with and has been used to build the theme?
Hello,
Yes, our theme package comes with the WP Bakery page builder included.
Where do I get the essential grid purchase code?
Hi,
The Essential Grid pop-up messages are only for purchasing extensive support from the plugin creators.
If you have any questions about the essential grid plugin please submit a request to our help center (https://modeltheme.com/support/#new-request) and one of our agents will assist you.
Regards!
Love the theme, however not able to edit the header image (title) on the blog single blog posts…
Pages uses featured image, however on changing the featured image on the posts it does not work.
Hello and thank you for contacting us,
Please submit a request to our help center (https://modeltheme.com/support/#new-request) and one of our agents will assist you. For an easier solution, please also describe the problem with as many details as you can (including screenshots).
We also require FTP + WP Admin credentials in order to investigate & fix any possible remote problem.
Regards! - ModelTheme
Have done already – Ticket #2841624
Thank you! Will inform the help team to prioritize your ticket.
MT
Hello,
Nice theme! How can I make it look the demo? Is support able to help me achieve this? Thank you
Hello,
Sure, we can help you set the demo. Please submit a request to our help center (https://modeltheme.com/support/#new-request) and one of our agents will assist you.
Regards !
Hi,
I got a fatal error when I visit page /wp-admin/customize.php
Uncaught TypeError: Argument 3 passed to Redux_Extension_Customizer::add_section() must be an instance of object, instance of WP_Customize_Manager given, called in /usr/share/nginx/waimao/wp-content/plugins/redux-framework/redux-core/inc/extensions/customizer/class-redux-extension-customizer.php on line 413 and defined in /usr/share/nginx/waimao/wp-content/plugins/redux-framework/redux-core/inc/extensions/customizer/class-redux-extension-customizer.php:574
When I submit a request to help center (https://modeltheme.com/support/#new-request) and I got an error (Sorry, that purchase code is for a different Envato product.).
But,My purchase code is valid.
Help!
Hi,
We also have this theme for HubSpot CMS, Maybe you’ve selected the Hubspot CMS theme instead of the WP. Please use this direct link to open a help ticket: https://modeltheme.ticksy.com/submit/#100018078
Hi, i need the Elementor Pro acount for use this theme?
Hello,
The theme has been designed to be compatible with the WP Bakery page builder. At this moment, it does not include an Elementor version.
Regards !
PHP Fatal error: Uncaught Error: Class ‘DOMDocument’ not found in /wp-content/plugins/modeltheme-framework/inc/demo-importer/extensions/wbc_importer/inc/importer/parsers.php:61
Hi,
Please submit a request to our help center (https://modeltheme.com/support/#new-request) and one of our agents will assist you. For an easier solution, please also describe the problem with as many details as you can (including screenshots).
We also require FTP + WP Admin credentials in order to investigate & fix any possible remote problem.
Regards!
Hi, What different wega.zip and wega-child.zip?
Hello,
Please refer to this article to learn more about the difference between a main theme and child theme : https://bit.ly/3xnz3e8 .
Regards
Hi pre sale question is it possible to turn off all animations on homepage i feel it’d make site very slow 
? thanks in advance
Hi,
Animations can be disabled directly from the builder! You can disable them completely.
On the other hand, it just gives the impression of longer waiting until seeing the sections but in fact there are no speed differences.
Congratulations! Nice Work, GLWS
Thank you !
Nice Work, GLWS
Thank you!
Great Work, Congratulations GLWS
Thank you !
Congratulation, best of luck with sales
Thank you so much!
Congratulations! Nice Work, GLWS
Thank you!
Nice work, GLWS
Thank you!
Good luck!
Thank you !
