192 comments found.
Hi, Please go to Dashboard / Appearance / Install Demo Data https://prnt.sc/bGY-x2ECPVKO to import the demo
Hey it looks like I can’t see the Shortcode Generator. I am looking for the icons, but I can’t seem to find them. Please help.
Please follow your ticket on our forum, our team will guide you.
Hi, I’ve imported the demo data and, as admin user, the preview is ok, but after logoff page is a messed up. Some clue? The answers is probably inside the forum, but I’m using free version and I can’t read.
Hi,
Where is the free version you are using downloaded from? We do not provide any free version of the Squareroot theme at all.
I’ve downloaded freely from Envato in 2017-05-31 at 4:44:06 UTC. I have License Certificate btw.
Hi,
Your support license has expired, please renew to receive support.
Does this theme support Elementor Pro?
Hi,
Sorry, our theme is not compatible with it yet.
Thanks
Does this theme work with woocommerce or any ecom plugin?
Hi,
No, our theme don’t support ecommerce plugin.
Thanks
quick question…I submitted a ticket but never heard back. I just want to know where in the wordpress dashboard do I upload the resume for the front page button? http://rachaelbarillari.com/staging/
Hi,
Please follow your topic: https://thimpress.com/forums/topic/general-theme-issues-questions/ Our team replied it one week ago.
Thanks & Regards,
ThimPress – Customer Service
Do you have any idea where we can chance menu icons in our website thanx
Hi,
Please create a topic on this forum: https://thimpress.com/forums/forum/squareroot-theme/ Our team will guide you.
Thanks & Regards,
ThimPress – Customer Service
I already did and waiting for the solutions thanx.
Please wait, our team will respond as soon as possible.
I don’t know if this has been mentioned, but when you are viewing a portfolio or post page in mobile the links in the menu do not work. Works fine for desktop. Tried on every browser on both.
Hi,
Please create a topic on our forum for our team to check for you. Note: Your support license has expired. Please renew your support license to get the best support service.
Thanks & Regards,
ThimPress – Customer Service
Hi, I have two problems. First, I added a new job position in the resume section but it doesn’t show up on the site. The second, I edited the order taxonomy of the portfolio but it doesn’t show up on the site. These changes were made several days ago, the theme doesn’t seem to be working. How can I fixe it?
Hi,
Please go to the Squareroot forum: https://thimpress.com/forums/forum/squareroot-theme and create your ticket. Our support team will check then fix that for you.
Thanks & Regards,
ThimPress – Customer Service
Hi. I got theme on theme forest 2017-05-31 04:44:06 UTC – version 2.7. Button to save the settings not working. I haven’t purchase code, because theme forest sent me theme free.
Hi,
We are so sorry, we just support the customer have the license support. In your case, let update WordPress and theme to the latest version, enable debug log to find the cause of the problem.
Thanks & Regards,
ThimPress – Customer Service
Many people have this problem – I read the forum. I have latest version WordPress and your theme v 2.7.
Hi friends, I need help. I have Squareroot as a free license 8254575 vs. 2.7. The demo xml is not loaded and change options are not saved. I cannot see your forum because my purchase code “free” is not accepted. Can I get an update? I send the license certificate if it is necessary. Thank you
I have created an account, but my license code “free” is not accepted … I cannot create a support ticket. can I send the license certificate via email?
Please send me a purchase code for our theme on ThemeForest via email support@thimpress.com
Is this theme still actively being updated? I would love to purchase but don’t want to buy and have everything incompatible
Yes, it still updates while having a new WordPress version
hello, is it possible to replace the background image at the top of the home page with a video?
Hi polorush,
Yes, you can use Slide Revolution and add video or slide on the homepage.
Sincerely
Thx for you quicly answer ! So I need to buy the plugin Slide Revolution ?
No. It comes with the theme.
Hi, I am experiencing issues with the Squarefoot Theme style and google map at the end of the one page. The site is completely messed up since I removed the google map and I can’t put it back. I am unable to create a ticket about this problem and I don’t understand why as my purchase support for my WordPress Resume Theme – Squareroot is valid until 2020/12/08. I would really appreciate some help. Best regards, Xavier.
Hi Crockett93,
Please create a new account on thimpress.com. You can read more here:https://thimpress.com/knowledge-base/how-to-create-an-account-on-thimpress/
Then go to the Squareroot forum: https://thimpress.com/forums/forum/squareroot-theme/ and create your ticket.
We will check all your issues.
Thank u for your answer. When i try to create a new account i have the following error message : ERROR: This email is already registered, please choose another one..
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Hi Crockett93,
Maybe you used that email to create an account on our forum. Please try to use another email.
Thanks.
Already done. I can get in but when I enter my purchase code I have this error message : Error 249: Sorry this purchase code already submitted by another user
Hi Crockett93,
Please give me your purchase code to helen@thimpress.com. I’ll help you check it out.
Thank for your help Helen. Problem solved.
Thanks 
Good afternoon,
I would like to buy a WordPress Resume Theme – Squareroot (link https://themeforest.net/item/wordpress-resume-theme-squareroot/8254575) on the TeamForest website. I have checked the demo version of the website, but couldn’t figure out the following details: After buying the theme, will I be able to customise it, e.g.: - to rename “Skills” to “Achievements”, - to add the fifth element in “Statistics”, - to hide some blocks such as “Testimonials”, - to change a position of the Menu (to the left from the screen)?
I also would like to change a block “Portfolio”: to delete the pictures and add a map with 40 locations. Could you develop this new part of the website for me? How much it might cost?
I would appreciate it if you could find the time to answer me.
Have a nice weekend!
Best regards, Antonina
Hi AntoninaPopova,
Please sen an email to support@thimpress with subject “AntoninaPopova – Squareroot Support”. We’ll discuss more with you.
Hi! Great theme!
Pls, is it possible to create a new page without sidebar?
Don’t worry! I got it.
Great
Hi,
I need some fancy icon from FontAwesome library. I need the version 5.1.0 version (there 4.7.0 on the template now). How can I update it? Simply replace the .css library? Thanks
Hi TheDPProductions,
Sorry for the late reply.
Please create a new topic in our forum: https://thimpress.com/forums/forum/squareroot-theme/ we’ll help you check it.
Hello! I have the Squareroot theme installed on my site, and I have 2 issues.
1 – Updated link to Download Resume, but it still reads as # bookmark live on site and reloads the page. How can I add the link where it actually downloads the file?
2 – The Resume section has the experience listed in Chronological order. How can I reverse this order?
Please help!
Hi cjones-ams,
Please create a new topic on our forum https://thimpress.com/forums/forum/squareroot-theme/, we’ll discuss more with you.
Hello! Thanks for great Squareroot Template I’ve got your Template from Themeforest newsletter – screen – https://www.screencast.com/t/TKPCuDaiFtq I’ve installed Template – it works good. But I’ve faced with WPML implementation. Is it possible to buy “Extend support to 12 months”? I want to consult about WPML.
Hi kibiribi,
Now we don’t sell the support package separately. You should buy a new license of the theme and extend the support for more saving https://prnt.sc/qvfm2y.
Is this theme still supported? My site has broken since the latest PHP and WP updates. My support has expired but would be willing to pay for support if you can help me fix my site?
Best,
JB
Hi jonbird,
With this issue, please send an email to hadt@thimpress.com with subject “jonbird – Squareroot Support”, I will help you check it.
