363 comments found.
Hi Support, i just open ticket regarding having sudden error of Page 404 that not able to upload new product and also can’t even edit the existing product. Please advice and my ticket is 003218
Hello vandrenskl3637,
Ok, i will check it soon
Hi Support, Please as i’m urgently posting product and gonna make it live as management chasing me now. Please and appreciate it for assist as probably Product plugin having issues for new version template
Everything is going well since I bought this, except I cant figure out where to edit the size of the logo in the header, I found where you can choose header 1-6 but I cant edit any of them. Editing the footer was simple enough. I have read all the documentation I got with the purchase and have read through all the comments here
Hello alistaircg,
Please send me a support ticket here: http://support.apusthemes.com/
I am also trying to figure out how to make the shop black, like the excellent black home 6 I am using
Hello, Good Theme here,
Guys how do I change the discount amount into % (percentage) discount? e.g 20% off insted of (-5$)
*Note: I got the theme freely through themeforest giveaways
Hello stepkans,
We don’t support for free download
Hello admin,
I am looking at using Yozi theme, But I have this issue, I look forward to using Shop 1 demo, But when I click on the menu/Nav Icon on mobile view… I want a close Menu Icon to show on mobile view….
Can the CLOSE MENU icon be displayed on the mobile version too?
Hello Olanrewajuj,
Please send me a support ticket here: http://support.apusthemes.com/
Supporter will help you.
Best Regards!
I see in your all demo version there is a one payment gateway “PYABAL” olnly, rihgt? this theme dosnot supports COD or Checks Bank payment methods
hello erpyst,
You can check all payment request here: https://woocommerce.com/product-category/woocommerce-extensions/payment-gateways/
Best Regards!
Yozi is my favorite looking theme I’ve seen as I get ready to build my site. Love the look! Please let me know if it is ever fully Amazon affiliate ready like Kingdom. I’ll switch when it has all those features…in a heartbeat!
Hello FadedFlannel,
WooCommerce is supported affiliate function.
You can use the theme for Amazon affiliate
Best Regards!
Yes, I have seen WooCommerce is supported, I guess my main question is if the WooZone plugin is supported, as well as the WooZone contextual and ADF PLUGINS are as well. Three essential plugins, past of the Amazon associates bundle, that are important for a well running associate wp site. Thank you!
Hello FadedFlannel,
The theme is compatible with WooZone plugin
Best Regards!
Awesome!!! Thank you.
Please check out theme its very slow and its shows an error internal server error my site is shopcheapmarket.com
Hello Hammad8789,
You should check the document guide to optimize your website.
If you need any help, please send me a support ticket here: http://support.apusthemes.com/
Best Regards!
Please answer on support ticket I’m doing customizations its not working also not mobile responsive some pages please refund the theme or provide me another good theme Thanks
Waiting for answer
Hello,
Sorry we don’t work on weekend. We will check your ticket soon today
Best Regards!
Okay am waiting
how can I delete the groups-button class, so the buy button can widen when on the mobile display
please see my picture
https://tokoacepherbal.co.id/wp-content/uploads/2020/03/Capture.jpgHello,
Please send us a ticket support here: http://support.apusthemes.com/
Hello, Why in Footer Builder I only see regular editor not WPBakery Page Builder. See Screenshot: https://pasteboard.co/IXR0jii.jpg
Hello,
Please send a support ticket here: http://support.apusthemes.com/
Hello Theme dos not have Sign in/Register button and we can not use it in this case. ticket #000570
Hello Bahashwan,
We will check it soon today
Best Regards!
hi, I want to replace the search with a new plugin, how can I insert the new search module ?
Hello rosyna,
Please send me support request here: http://support.apusthemes.com/
Is it possible to import an xml file version 1.0 encoding ISO-8859-1 to load a new catalog from another page ?, and if it were to renew support, thanks.
Hello edgar_loftspa,
You should find a plugin for import woocommerce product
Hi Apus! How can I get list of all attributes supported by this theme?
Hello aarshad,
Please send me a ticket support here: http://support.apusthemes.com/
Hi apus, why the line on checkout page like overlapping into each other? https://gyazo.com/966bb0e18b54daa9e387f5c2a9a3e95c
Hello rezhart03,
Please send me a ticket support here: http://support.apusthemes.com/
Is been since august, and I am still waiting. I asked that please fix the issue that the theme has regarding the product image and color on the Quick View page, that doesn’t change when customer’s select an attribute. They told me that is been fixed, but is NOT. I even made a screen movie of the issue so they can see that is not working. I currently have deactivated the quick view in my site. I had asked them 2 weeks ago again and still NO ANSWER! Now I have to renew my support subscription in the next 2 weeks and if they can NOT even fix this issue or get an answer, I am going to have to start to look for a different theme to use it. Thank you.
Hello shakatime,
Please send us a ticket support here: http://support.apusthemes.com/
Hi, My ticket is been open since July.
This was my last inquiry on my open ticket in 11/01/2019 11:47:03 AM
Hi,
Any news on the product image and color change to the Quick View page.
Also is anything that we can do to optimize on a mobile devise for a faster page upload, please let me know.
Hello shakatime,
What is your ticket ID ?
Hi,
This is a ticket that I have #000981.
I have the latest version YoziVersión: 2.0.20 of theme installed, but still the quick view images and colors are not changing.
Thank you
HI,
I been witting to the support department since July. One of the main problems is that when you tech department replies to the open ticket, never is a name of a person that answer from your tech department so we don´t have any idea who we are talking too.
AphusTheme Autor is the only name we get. I will appreciate if you guys are going to be able to fix the issue with the Quick View images or not. Here is some of the information from the ticket #000981 Basic Ticket Information Ticket Status: Open Department: Support Create Date: 07/13/2019 03:22:15 PM
Couple of days ago I sent you again another reply to the ticket support department. still no answer
Hi Apus, I am using the theme with the dark style. And I have installed the Dokan plugin for the vendor page. Unfortunately, the style of the Dokan page is not matched with the dark style (Homepage 6), e.g. 1. Some labels are black which is the same as the background in Dokan Dashboard -> Edit Account 2. The font size of label “Password Change” is super big 3. The height of the textfield is too big 4. The background color of some tables/textfield are white in color which is different with my dark theme
May I know if there any way to apply the theme style to the Dokan pages? Or I need to do it manually? Please give me the steps if any, thank you
Hello superdick0,
Please send me a support ticket here: http://support.apusthemes.com/
Best Regards!
Hello rezhart03,
Please send a ticket support here: http://support.apusthemes.com/
Hi Apus, Is it possible to exclude specific category from apus products tabs?
Hi apus, how to fix logo get blurry on mobile? even i have resize to your yozi logo (131×28) but mine still get blurry
Hello rezhart03, Please send us a ticket support here: http://support.apusthemes.com/
Hi – how do I disable Evergreen deals I can’t find it as a plugin and don’t want to use it at all. Thanks
Hello RobertRoberts,
You need go to Home page edit page to remove that section
Yes, but I get this message in admin all the time and I don’t want the plugin running if i am not using it.
Evergreen will make big user tables. So recommend for sites with just a few evergreen deals. Also Please click on “Clean Up” button to remove expired deals from user table.
Hello, Don’t have any plugin for it. That is function of Woo
Ok, thanks. I will work through it. Great theme by the way. I am enjoying it so far.
Hello rezhart03,
Please send me a ticket support here: http://support.apusthemes.com/
