47 comments found.
How do I get a refund this is the worst template with Demo data I have ever experianced. If I could upload screen shots I would – Thankfully it is a new site and not broken anything – But a full refund is required.
Hello,
Thank you so much for contacting us and we are so sorry for any inconvenience you got.
Our developer replied your ticket. Please check and follow…
Thanks!
support button in themeforrest dose not work, will be requesting a refund and will go for REY theme.
Hello,
Thank you so much for contacting us and we are so sorry for any inconvenience you got.
For any technical issues, please submit a ticket via this link: https://support.wpthemego.com and give us all info about your site (cpanel, ssh, account admin). Our developer will check and help you there.
Thanks!
Trying to import demo data and get error 500 – so annoying.
Hello,
Thank you so much for contacting us and we are so sorry for any inconvenience you got.
Our developer replied your ticket. Please check and follow…
Thanks!
How do you customize the pop-up for the mailchimp opt-in?
Hello,
Thank you so much for contacting us.
For any technical issues, please submit a ticket via this link: https://support.wpthemego.com and give us all info about your site (cpanel, ssh, account admin). Our developer will check and help you there.
Thanks!
where do I find the slider2.zip and media.xml files?
sw_zenwares_quickstart_v1.0.0.zip is not apart of the download
Hello,
Thank you so much for contacting us.
If you want to use quickstart package please give me your email address. We will send you.
Thanks!
any updates?
I also need the slider and media xml files
Hello,
Please check your email to get package. The slider and media xml files inclued in quickstart package.
If you need help please submit a ticket via this link: https://support.wpthemego.com and give us all info about your site (cpanel, ssh, account admin). Our developer will check and help you there.
Thanks!
where in the quickstart package is the slider and xml file? I only see wordpress files
Hello,
The slider and xml file inclued in quickstart package. When you install will display like our demo.
We control all via ticket system. So if you need help please submit a ticket via this link: https://support.wpthemego.com and give us all info about your site (cpanel, ssh, account admin). Our developer will check and help you there.
Thanks!
How on earth am I supposed to contact you if my (valid) purchase code does not work and your captcha causes an error every time?
Hello,
Sorry for this inconvenience. If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/. You can choose the Department as Themeforest then enter the theme purchase code to submit the ticket.
If there is trouble with the system, you can send us an email via contact@wpthemego.com.
Thanks,
Import demo appears:Error:error(500).My Account Page:Fatal error: Uncaught Error: Call to undefined function zenwares_mobile_check() in /home/customer/www/rcbottles.com/public_html/wp-content/themes/zenwares/lib/woocommerce-hook.php:290 Stack trace: #0 /home/customer/www/rcbottles.com/public_html/wp-includes/class-wp-hook.php(287): zenwares_mydashboard_mobile(’’) #1 /home/customer/www/rcbottles.com/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #2 /home/customer/www/rcbottles.com/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array) #3 /home/customer/www/rcbottles.com/public_html/wp-content/plugins/woocommerce/templates/myaccount/my-account.php(34): do_action(‘woocommerce_acc…’) #4 /home/customer/www/rcbottles.com/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include(’/home/customer/...’) #5 /home/customer/www/rcbottles.com/public_html/wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-my-account.php(123): wc_get_template(‘myaccount/my-ac…’, Array) #6 /home/customer/ww in /home/customer/www/rcbottles.com/public_html/wp-content/themes/zenwares/lib/woocommerce-hook.php on line 290
Dear Sir,
We’re so sorry for the late reply!
Please submit a ticket on our Support System: https://support.wpthemego.com
Our team will check and help you soon.
Thanks!
i ordered kitchen pages,but why comes yoga pages?how to change,please advise,thanks
Dear Sir,
Please submit a ticket on our Support System: https://support.wpthemego.com
Our team will check and help you soon.
Thanks!
Hello, I am about to buy this theme, does is support woocommerce multicurrency plugin?
Hello,
Thank you very much for interesting in our theme.
Now, our theme is using Woocommerce currency converter widget. With woocommerce multicurrency plugin, we haven’t tested this plugin on our theme before. So, we can not sure that it will work well on our theme. However, if there is any problem from our theme during installing this plugin, you can create a new ticket on our help center. Our supporter will check and help you.
Best regards
Why vertical menu in the side bar of product page can not show second level menu as the one on the homepage
can anybody answer? I want to see the same vertical mega menu on home page…
Hello,
Thank you very much for contacting us.
We are so sorry that the product category section in the sidebar of product page is Woocommerce category widget, not vertical mega menu. And now, It hasn’t have any option to show the second level menu like vertical mega menu.
If you have any other question about our theme, please let us know. We will check and support you.
Best regards
hi, what are the names of payment and order confirmation pages for adwords conversion tracking code?
Hello,
Thank you very much for your comment and we are so sorry for not replying you soon. We miss your comment.
Actually, we haven’t got clear your question. Do you want to know the file to custom it?
If yes, you can custom it in the wp-content/plugins/woocommerce/templates/checkout/thankyou.php file. You should copy this file and paste it in the wp-content/themes/sw_zenwares_child-theme/woocommerce/templates/checkout to custom.
If no, please go to our support system and create a ticket on it. Our supporter will check and support you.
Thanks
Hello skyoftech, is it possible to delete the woocommerce plugins on the theme? When I delete them, my widgets under the widgets page go away. They appear in the front-end but not within the WordPress CMS.
Hello,
Thanks for your comment.
If you want to have shop features for your website, WooCommerce need installing there. You can create a ticket at our Official Support and provide us your site, admin account and the problem in detail. After that our team will check and help you.
Thank you,
Magentech, thank you for responding. What I want to do is remove WooCommerce completely. I am using Shopify Buy Button for ecommerce.
Hello,
If you don’t want to use it, you just need to deactivate or remove this plugin on your site. However, please note that all elements based on this WooCommerce will be not available in your site.
Thank you,
magentech, I understand that I can delete the WooCommerce plugin, what I am saying is when I do that the Widgets within the WordPress layer disappear. I am asking if you know why this is happening. When deleting a plugin that shouldn’t delete my ability to modify widgets.
Hello,
So sorry for not replying you soon. We have just came back from the weekend.
Actually we have not got your question. Could you provide us some screenshot about the widgets which the WordPress layer disappear?
Best regards
Hello skyoftech. Is it possible to have the blog categories on the main blog page as well as individual posts not be links? I would like them to still appear, just not link anywhere.
Hello,
Thank you very much for contacting us.
Actually, we have not got your question. Could you tell me more detail and provide us some screenshots about it. I will give you a better answer after knowing it.
Best regards
Hello,
Thank you very much for contacting us.
Actually, we have not got your question. Could you tell me more detail and provide us some screenshots about it. I will give you a better answer after knowing it.
Best regards
I’d like to keep the tags there, but they have links out. I want to remove the link function.
DOLORE MAGNAM ALI 10 May 2016 Blog 1 comment
Blog is the category, on my version it’s Gluten-Free. I’d like the text to remain, just not have a link associated with it.
skyoftech, is this something you can help with?
Hello,
Thank you very much for reply.
We are so sorry that currently WordPress do not support this request. If you want it, you can to send customwork request. To request a customwork, please contact our developer via skype : superman5528
Best regards
Hello skyoftech, is there a way to customize the 404 page?
Also, all my Widgets do not appear in the Widget menu, are you able to help with that?
Hello,
Thank you very much for purchase code.
1. To custom the 404 page, please go to the wp-content/themes/zenwares then you can edit the file 404.php.
2. Please provide us information of your site via our help center (http://support.ytcvn.com) including admin account, ftp. Our supporter will check it first then help you.
Best regard
Hi, I’m unable to add sub-categories to your theme, please help! – Reena
Hello,
Thank you so much for your patience and so sorry for this late reply. We got issue with our system then we have not received any notification email about the comment there.
If you still need help for that, please create a ticket at our Official Support at http://support.ytcvn.com/ and provide us your site and information then our team will help you.
Thank you,
Hello Skyoftech, is it possible to increase the main logos width and height?
Hello,
For this one, it need changing in CSS. You can send us your site and admin account and what you want to do, then we will help you.
Thank you,
Good evening Skyoftech, how do I add in different Google fonts?
Hello,
Thank you for your question.
About the font, you can configure it in Appearance > Theme Options > Typography. You can see screenshot here: http://prntscr.com/g84toy
Thanks,
Thank you, I put in the Google font: Comforta and it doesn’t seem to change.
Hello,
Firstly, please make sure that you did right configuration: https://fonts.google.com/specimen/Comfortaa and clear all cache before checking your site.
After that, if issue remains, please create a ticket at our Support System and provide us information of your site. After have a check, it will be easier for us to help you.
Thank you,
How do I configure it?
Hello,
Please create a ticket in our Support System http://support.ytcvn.com/ and provide us your site’s information. After that we can check and help you easier.
Thanks,
Hello Skyoftech, is it possible to change the media-query for the menu to have it display the responsive menu at 1199px and below?
Hello,
Thanks for your comment.
For this issue, please create a ticket at our Support System at http://support.ytcvn.com/ and provide us more information of your site. After checking the site, it will be easier for us to help you.
Thanks,
Thank you, I’ve made a ticket.
I didn’t receive a ticket number, are you able to let me know what it is?
Hello,
I checked and see that you have some ticket, and the latest one is #TF637377. You can check your email to see the notification for ticket, but please reply us in the ticket. Any reply via the no-reply-email may be missed.
Our team will follow to support you there.
Thanks,
No problem Magentech, when do you guys think you can help with: #TF637377 ?
Hello,
Thank you. I’ve noticed our supporter to check your ticket.
Thank you,
Good evening skyoftech, my blog posts are displaying the full text despite having “show summary” selected. Do you know why this might be?
Hello,
Thanks for your comment.
For this issue, please create a ticket at our Support System at http://support.ytcvn.com/ and provide us more information of your site. After checking the site, it will be easier for us to help you.
Thanks,
skyoftech, I was able to resolve this issue. I only need the media query question answered.
Thank you for the feedback. I’m glad that it is solved. Our team will follow to support you with the remaining issue.
Thanks,
Is it compatible with Wordpress version 4.8.1 ?
Hello,
Thank you very much for your interest in our Zenwares. We plan to update this theme to WordPress 4.8.1 and expect to release this week.
Thanks,
Then I will wait, instead of buying another theme
Thank you very much!
