Author response

Hello,

Sorry to hear about such a bad experience.

As far as we can see, all your tickets are updated and already replied by our support staff - https://bit.ly/2IlVfPg

We check tickets daily and tend to answer in the same day. Sorry if you had to wait a bit longer, due to some recent major theme updates, we're experiencing increased traffic in our support system, so we're struggling to keep up. We expect this to wave to decrease in following days, so we'll quickly be back on track at full speed.

In either way, if you still have any additional issues, please let us know.

Hope we can sort this out together and that you'll be satisfied with the results.

Thank you very much.

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